Customer Service Consultant Rustenburg

Rustenburg, North West Heitha Staffing Group

Posted 26 days ago

Job Viewed

Tap Again To Close

Job Description

Purpose

The primary purpose of this role is to manage and follow up on sales leads with the aim of finalising the sale. Ensure customers visiting the office are provided with excellent service.

Duties & Responsibilities
  • Generate leads for new business.
  • Forward new business, policy administration and claims to JHB office and follow up.
  • Follow on work allocated to branch.
  • Ensure the office is running professionally.
  • Attend to calls and walk-in clients.
  • Report on branch expenses.
  • Ensure compliance documents are on file.
  • ISO operations compliance management.
Desired Experience & Qualification
  • Diploma/Relevant Qualification/Sales experience an advantage.
  • Minimum of 3 years Administration experience.
  • RE 5 certificate.
  • Basic knowledge of insurance is an advantage.
  • Knowledge of the financial industry.
  • Computer Literacy (Microsoft Office).
  • Planning and organizing.
Package & Remuneration

R pm + Commission

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Manager Work From Home

Rustenburg, North West Galaxy Outsourcing Limited

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Consultant R6 500.00 + Commission

Rustenburg, North West Heitha Staffing Group

Posted 26 days ago

Job Viewed

Tap Again To Close

Job Description

Purpose

The primary purpose of this role is to manage and follow up on sales leads with the aim of finalising the sale. Ensure customers visiting the office are provided with excellent service.

Duties & Responsibilities
  • Generate leads for new business.
  • Forward new business, policy administration and claims to JHB office and follow up.
  • Follow on work allocated to branch.
  • Ensure the office is running professionally.
  • Attend to calls and walk-in clients.
  • Report on branch expenses.
  • Ensure compliance documents are on file.
  • ISO operations compliance management.
Desired Experience & Qualification
  • Diploma/ Relevant Qualification / Sales experience an advantage.
  • Minimum of 3 years Administration experience.
  • RE 5 certificate.
  • Basic knowledge of insurance advantage.
  • Knowledge of the financial industry.
  • Computer Literacy (Microsoft Office).
  • Planning and organizing.
Package & Remuneration

R pm + Commission

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer service consultant r6 500.00 + commission

Rustenburg, North West Heitha Staffing Group

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Purpose The primary purpose of this role is to manage and follow up on sales leads with the aim of finalising the sale. Ensure customers visiting the office are provided with excellent service. Duties & Responsibilities Generate leads for new business. Forward new business, policy administration and claims to JHB office and follow up. Follow on work allocated to branch. Ensure the office is running professionally. Attend to calls and walk-in clients. Report on branch expenses. Ensure compliance documents are on file. ISO operations compliance management. Desired Experience & Qualification Diploma/ Relevant Qualification / Sales experience an advantage. Minimum of 3 years Administration experience. RE 5 certificate. Basic knowledge of insurance advantage. Knowledge of the financial industry. Computer Literacy (Microsoft Office). Planning and organizing. Package & Remuneration R pm + Commission #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Manager - UK Company. (Work From Home)

Rustenburg, North West Galaxy Outsourcing Limited

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Rustenburg, North West R104000 - R156000 Y Bell Equipment

Posted today

Job Viewed

Tap Again To Close

Job Description

DUTIES:

  • Planned, frequency determined, customer visits.
  • Provide technical assistance.
  • Client contact.
  • Ensure that parts and labour sales budgets are achieved.
  • Technical diagnosis of customer problems.
  • Provide immediate corrective action or feedback to service staff.
  • Installations/machine hand overs including operator training & maintenance training.
  • Commissioning of components.
  • Condition assessment of Bell machines in the field.

REQUIREMENTS:

  • Applicants must be qualified Earthmoving Diesel Mechanics.
  • Good communication, Public Relations & report writing skills.
  • Must be resourceful & self motivated.
  • Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
  • Minimum of 5 years experience as qualified earthmoving mechanic

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service Jobs in Rustenburg !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Jobs View All Jobs in Rustenburg