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• Full time permanent position available in Alice Springs.
• 6 weeks annual leave + Relocation Package + Salary Packaging.

About the Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)

Australia’s most reputable charity, RFDS provides 24-hour emergency, aeromedical and primary health care services to those who live, work and travel in rural and remote Australia.

Serving South Australia and the Northern Territory, the team at RFDS SA/NT exists to support happier and healthier Australians no matter where they live, work or play. We presently operate a total of 21 aircraft; 19 Pilatus PC-12s and 2 Pilatus PC-24 Medi-Jets across our bases in Alice Springs, Adelaide, Darwin and Port Augusta.

About this Opportunity

RFDS SA/NT’s Line Pilots are at the forefront of aeromedical aviation. Our Pilots are an integral part of a multi-disciplined crew in an organisation that prides itself in providing excellence in vital health care services to people living and working in regional, rural and remote central Australia.

Reporting directly to the Deputy Head of Flight Operations, as our next Line Pilot, you will be inspired to complete flight operations for aeromedical evacuations, inter-hospital patient transfers, and healthcare personnel charter flights across Northern Territory and South Australia.

You'll work with the latest technology in aviation and alongside the best health professionals to provide emergency and primary health care to people in regional, rural, and remote communities across SA and NT. This will include emergency aeromedical flight services in the outback, delivering charter flights for our primary health care team and associated equipment and complete routine patient transfers.

To find out more about what it is like to work as a Line Pilot with RFDS SA/NT, click here!

To learn more about our fleet, click here.

About You

You are:

• Reliable and responsive with a can-do attitude.
• Self-motivated with substantial organisational and decision-making capabilities, particularly in high pressure/stressful situations.
• Passionate about abiding to RFDS SA/NT values of care, integrity, collaboration, and innovation!


To be considered for the role you require:

• CASA CPL (A).
• Current IPC (3 renewals).
• Minimum 2000 total flight hours.
• Minimum 1500 hours in command.
• 100 hours of night flying experience.
• Able to work independently and as part of a multi-disciplinary team.
• Recent single pilot IFR (within 2 years).


In addition to the above requirements, your application would be enhanced with:

• Experience in operating aircraft in remote areas.
• Experience flying PC12 or PC24 aircraft.
• Knowledge of rural and remote Australia.
• Experience and training in emergency retrieval practices.
• Experience operating a turbine engine aircraft


Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.

In addition, we also offer:

• Generous annual salary packaging options to reduce your taxable income including:
o packaging up to $15, 899 of your salary towards loans, rent and bills.
o packaging of an additional $,650 of your salary via a meal and entertainment card.
• $5 000 annual retention bonus guaranteed.
• Remote Area Housing Allowance ($1 ,582 p/a).
• 6.5% Non-Capital City allowance.
• 6 weeks of annual leave per year.
• Relocation Assistance Package.
• Comprehensive ground school for new starters with State-of-the-art Flight Simulator.
• Employee Values Awards.
• Reward and Recognition program.
• Learning Management System.
• Employee Assistance Program.


Further Information

To access the position description, please click here .

For a confidential discussion in relation to the position, please contact Michael Jarman Deputy Head of Flight Operations via .

For a confidential discussion in relation to the recruitment process, please contact Georgia Clarke, Recruitment Coordinator on .

Please note that we are unable to accept late applications, or applications submitted via email. Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!

RFDS SA/NT has mandatory vaccination requirements. Please contact us if you would like to know more.

Please note that as part of the recruitment process, you may be subject to several pre-employment checks, including a national police clearance, Working with Children Clearance, medical assessment and functional capacity evaluation. Please contact us if you would like to know more.

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

The Regional Technical Manager will support the Mann Hummel South Africa Team by driving initiatives in the region to successfully execute the strategy. The role involves delivering technical training and services to distributors and strategic end users, assisting with cross referencing, and conducting audits and surveys for strategic customers, primarily in the mining and construction segments.

Main Tasks

• Support the sales department in servicing and maintaining existing customers and addressing technical needs.
• Present products from both a technical and sales perspective.
• Provide technical support to the sales team and customers, including on-site visits, start-ups, supervising pilot projects, and trials.
• Assist with basic design of our elements for sales teams and customers.
• Research project-specific details during the project award phase.
• Maintain positive long-term relationships with customers, distributors, dealers, and end users through visits and providing consultation and technical services on M+H filtration brands.
• Prepare regular reports on activities.
• Manage daily operational activities for customers.
• Conduct seminars, exhibitions, product trainings, and workshops for distributors, dealers, OEMs, consultants, and end users.
• Collaborate with sales, product managers, and technical teams on new pilots, product development tailored to regional requirements, and providing design support.
• Travel to support sales managers and attend client meetings as needed across sectors and regions.
• Take sales responsibility for a designated customer base.

Your Profile

• University degree in engineering or related field.
• Minimum 10 years of experience in a technical service environment related to filtration and/or engines.
• Understanding of customer needs, both explicit and implicit.
• Strong knowledge of the Mining & OHI segment.
• Experience in maintaining engine fleets and implementing cost reduction initiatives focusing on TCO.
• Thorough knowledge of relevant products, services, and capabilities.
• Innovative, customer-focused, and proactive mindset.
• Problem-solving skills.
• Excellent interpersonal and relationship-building skills.
• Experience working in cross-functional matrix organizations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), CRM, and SAP systems.

We Offer

If you are full of ideas, eager to take responsibility, and want to achieve meaningful results, our company offers a dynamic environment that values initiative, provides development opportunities, and involves exciting projects. Join us to be part of a vibrant and innovative team.

Listing reference: click_

Listing status: Online

Apply by: 14 January 2025

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Boksburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

Listing reference: click_

Listing status: Under Review

Apply by: 30 October 2024

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the store's financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

Join to apply for the Assistant Store Manager role at King Soopers/City Market

This range is provided by King Soopers/City Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,700.00/yr - $8,600.00/yr

Annual Bonus

Job Description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
• Role model/demand a highest level of customer service & solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)
• Analyze/ respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in store’s surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover & increasing retention
• Provide timely individual/department performance feedback to department heads & associates
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbur ement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Entry level

Full-time

Management

Retail

• To form an integral part in the Second line of defense team and perform reviews of audit engagement files in the firm (during the audit process and immediately prior to audit opinion sign off) to identify deficiencies in audit quality and non-compliance with the KPMG Audit Execution Guide (methodology), KPMG Policies, International Standards on Auditing (ISA), Public Company Accounting Oversight Board (PCAOB) standards and International Financial Reporting Standards (IFRS), as applicable.
• To assist and play an important role in implementation of audit quality initiatives in the firm.
• To assist with determining remedial actions to be implemented by audit teams to enhance audit quality across all audit engagement files and provide audit quality support, including coaching and training, to audit teams within the firm. Participation in assisting with the implementation of these remedial plans.

• Perform 2LoD reviews on selected engagement files in line with global policies and programmes.
• Being part of the team that liaises with DPP, Risk management and Quality Performance Liaison Partner (QPLP) to identify the risk areas to focus the 2LoD in addition to items on the global programme.
• Discuss and report findings from the 2LoD reviews to engagement teams, including Partners and EQCRs, and assess whether significant findings have been adequately resolved before the audit opinion is signed.
• Assist engagement audit teams, as part of the 2LoD review process, with guidance and coaching in relation with the KPMG Audit Execution Guide (KAEG), KPMG policies, International Standards of Auditing (ISA's), PCAOB standards, ISAE, ISRS, the International Standards Reporting Manual (ISRM) and locally issued South African Auditing Practice Standards (SAAPS) and JSE reporting guide.
• Assisting with the preparation and presentation of training to engagement audit teams on trends identified during the 2LoD reviews, relating to KAEG, KPMG policies, Clara (audit software tool), ISA's, ISRM and SAAPS.
• Stay up to date with developments in local standards, ISA's and PCAOB standards through timely attendance and completion of training, involvement in internal research and involvement on local topic teams.
• Stay up to date with developments in IFRS through attendance and completion of firm training.
• Assist in reporting 2LoD review results to key stakeholders within the firm, specifically to the Head of Audit, Head of Risk and the Audit and Assurance Quality Council (AAQC).

• Keen interest in researching and dealing with audit & assurance related matters.
• Ability to respond and adapt to changes quickly.
• Interest and drive to enhance audit quality.
• Good working knowledge and understanding of ISA, PCAOB, ISAE, ISRS, ISRM, SAAPS's and JSE listing rules and requirements.
• Good working knowledge of accounting reporting standards, specifically IFRS.
• Strong problem solving and analytical skills.
• Proactive and being a "self-starter".
• Works well under pressure.
• Good organisational and time management skills.
• Able to deal with various tasks at once and meet deadlines.
• Strong communication, presentation and interpersonal skills (including writing), including coaching and training skills.
• Able to deal effectively with challenges from individuals at all levels within KPMG.
• Ambition to contribute to building a successful department.
• Ability to think strategically and apply commercial acumen to the direction and development of the department.
• Able to work independently and as part of a team.
• Good computer skills (Microsoft Word, Excel and PowerPoint).

• Chartered Accountant (or equivalent qualification) with experience in performing QP reviews or coaching or audit technical support or similar experience.
• Minimum of five (5) years of audit engagement review experience post articles (i.e. cumulative experience in the roles of manager and/or senior manager).
• History and proven track record in achieving audit quality (e.g. satisfactory ratings for recent QP and/or regulatory reviews).

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The role of the Branch Manager is to steer, direct the development and have the full ownership of the profit and loss (P&L) of the branch. The role has the full responsibility of the performance kpi’s related to productivity, efficiency and utilization.

The Branch Manager will take lead and drive activities leading to the highest Customer Satisfaction, ambition of being #1. In addition, the role has the full responsibility to make sure that Health & Safety remains a top priority without any compromises.

Reporting: The role reports directly to the Director of Retail Operations at Volvo Group Southern Africa or to the individual designated by the company. Additionally, the position is a member of the Retail Operations Executive Leadership Team, unless otherwise determined by the Director of Retail Operations.

Job Objectives

• Full profit and loss (P&L) responsibility for the branch.
• Ensure fully compliance with Health and Safety requirements and directives.
• Ensure the dealer is run efficiently at all times.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure that WIP (Work in Progress) is managed, by focusing on all the cost been allocated and invoicing completed on a daily basis.
• Achieve and govern the overall decided strategic business plan to meet financial objectives defined in the VTSA annual business- and financial plans.
• Make sure that all defined performance KPI’s (efficiency, productivity and utilization) and targets are met.
• Secure and support a correct way-of-working in order to achieve operational excellence and Customer Satisfaction in a true commercial crew mindset.
• Drive and participate in the creation of the optimal way of working, and securing implementation of decided retail processes.
• Secure correct competence level within the branch through cross functional cooperation with other Volvo business units.
• To manage, develop and motivate the branch’s colleagues within area of responsibility in accordance with Company policy and drive cross functional excellence from all stakeholders to achieve targets.
• Fully accept and demonstrate the complete range of managerial responsibilities and utilise appropriate tools like Performance Touchpoints and the Pulse survey tool and follow-up.
• Effectively communicating with Business Control to ensure consistency with projections.
• To manage, develop and motivate employees in accordance with Company policy and culture.
• Ensure a full staff compliment at all times.
• Ensure the completion of performance evaluations on a regular basis.
• Coordinating regular meetings with the managers to ensure their profitability and efficiency.
• Overseeing and maintaining compensation plans for all employees as per the company policy.
  
  

• All managers must be aware of and abide by the principles in the critical policies and directives found on violin and specified in a document list. Every role holder on management level is particularly accountable for adherence of policies and guidelines own responsibility area.
• All employees should understand and comply with the principles in:
• The Volvo Way
• Code of Conduct
• Anti-Trust | Anti-Corruption | Competition Law
• Compliance guidelines
• Whistle blower procedures
• General Data Protection Regulation
  

• Ensure a culture of safe working and safe work environment for all staff.
• Raise concerns or actively address any health & safety issue identified.
• Attend and apply all required sategy trainings.
• Follow all instructions given for working safely.
• Identify and report all hazards, incidents, injuries and near misses immediately.
• Report for work in a safe manner, unaffected by drugs and/or alcohol.
• Protect own safety and health and not adversely afftect the safety and health of others.
• At all times wear safety equipment provided for the job task or area.
• Do not misuse or tamper with the safe use of equipment.
• Promote wellbeing and health in your team (if any) by supporting positive work-life-balance, having an awareness of mental health and other health issues, and understanding support networks.
  
  

• Business Management Degree or related qualification
• Minimum of 5 years industry management experience (preferably Commercial Trucks)
• Heavy duty truck customer experience.
  
  

• Fully proficient managerial skills when it comes to general understanding of the truck business and customer focus and expert knowledge when it comes to retail operations and workshop processes.
• Committed and driven team-player with business oriented skills at management level to collaborate with different business functions.
• Ability to communicate effectively with different stakeholders on different levels.
• Structured and result oriented in-depth knowledge with a very strong human understanding including the ability to build strong teams, employee- and customer relations.
• Engage in an cross-functionally work with an entrepreneurial mindset leveraging the knowledge and support available in all areas of Volvo Group Southern Africa and external partners to ensure high levels of dialogue, exchange of information and coordination between all stakeholders.
• Contributes to Team, Department and Company effort by accomplishing related performance KPI’s and undertaking any requested job as needed.
• Strong interpersonal skills – including excellent written and oral communication with the ability to communicate appropriately with all levels of management and colleagues.
• Personal drive, service minded with a high learning agility Proficient business decision- and problem solving skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Depth experience in understanding retail business and workshop processes with all performance KPI’s related to leading a successful workshop (Productivity, Efficiency and Utilization).
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Fluent in English, with good written and verbal communication skills.
  
  

Join to apply for the Business Line Manager - Service role at Atlas Copco

1 day ago Be among the first 25 applicants

Join to apply for the Business Line Manager - Service role at Atlas Copco

Your role

As a Business Line Manager - Service, your mission is to lead, coach and manage the Service Business Line by development and implementation of a service strategy, exceeding business goals and expectations. Develop and manage an aggressive growth strategy for service, securing customer satisfaction and quality as the basis for all we do, resulting in outstanding customer centricity. You will report to the Regional General Manager - Industrial Technique Business Area.

You Will

• Develop strategic plans by analyzing opportunities in the market and setting objectives.
• Accomplish objectives by establishing business plans, budgets, measuring results, allocating resources, reviewing progress and making mid-course corrections.
• Ensure alignment with the Service Division strategies and full support and cooperation with different Business Lines.
• Increasing Service team effectiveness by recruiting, training, coaching, communicating values and objectives, ensuring work processes are fully in-line with Service Division guidelines.
• Support aftermarket set up for all products from Divisions and Implement a culture of continuous improvement.
• Ensure appropriate staffing and train for necessary competence levels.
• P&L responsibility, ensure the Service Business Line meets budgeted financial goals and objectives.
• Develop sales, promote, negotiate and manage service contracts.
• Launch new service products to the market.
• Control and follow-up targets and scorecards, as well as operational efficiency.
• Prepare for and represent the Service Business Line at local business boards.
• Ensure continuous improvement in customer satisfaction, maintain and develop relationships with key customers within the region.
• Lead the Team to achieve a high level of customer satisfaction adapting our organization and our processes to the needs of customers.
• To identify further growth opportunities for the company and implement an optimized mix strategy, within the different markets in the Sub-Saharan Africa countries (territory management).
  
  

• University education in engineering plus a minimum of 5 years’ experience across technical and business functions.
• Excellent command in English.
• Excellent analytical and financial skills.
• Proven experience of managing a technical team and driving service sales in industrial maintenance, preferably in the field of Motor Vehicle Industry assembly plants.
• Experience from data driven services and production technique consultancy.
• Knowledge and experience of assembly tools and tightening techniques is a plus.
• Thorough understanding of organizational finance.
• Valid driver’s license and willing to travel frequently within the Sub-Saharan Africa region.
  
  

• Dynamic, result oriented and self-motivating personality with an entrepreneurial spirit.
• Good organizational, planning and follow up skills.
• Team player and open-minded personality, with the ability to listen to people.
• Strong customer and quality focus with ability to keep commitments, seek feedback and continuously drive customer satisfaction.
• Excellent communication skills and the ability to interact with key customers at senior management level.
• Strong leadership skills, experience with leading a team is necessary.
• Strong conflict resolution skills, ability to cooperate and communicate efficiently with colleagues and business partners at all levels.
  
  

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being
  
  

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries Machinery Manufacturing

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