23 Jobs in Ceres

GENERAL MANAGER at Rhodes Food Group

Wolseley, Western Cape RFG Foods

Posted 11 days ago

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Job Description

RFG Foods Wolseley, Western Cape, South Africa

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RFG Foods Wolseley, Western Cape, South Africa

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Introduction

Fruit Canning Operation located in Tulbagh, Western Cape.

The general purpose of this position is to contribute to the profitability of the organization through the delivering of business targets in line with forecasted volumes, product quality, customer requirements and forecasted profit margins in a cost effective, safe, ethical and environmentally friendly way, while maintaining plant reliability and sustainability.

Reporting to the Divisional Managing Director - International

Duties & Responsibilities

Job Responsibilities

  • Financial Management
  • Facilitate assessment of budgetary requirements for various processes, activities and running costs and compile an operations budget.
  • Manage budgets and monitor expenses ensuring expenditure is within budget.
  • Allocate resources and assess utilisation to ensure optimal usage.
  • Manage expenses and ensure budgetary compliance and continuously strive to save costs.
  • Identify and drive specific cost saving and efficiency projects.
  • Operations excellence and management
  • Monitor equipment efficiency and ensures optimal utilisation of plant.
  • Actively manage production variances and asset care processes.
  • Strategy Formulation and Implementation
  • Contribute to organisational strategy through formulation of the business strategy to ensure sustainability and profitability.
  • Formulate and implement detailed plans and objectives for product development, production, maintenance, plant improvements, asset reliability, quality assurance, supply chain management, environmental health and safety and people management.
  • Set objectives and key performance indicators for above mentioned processes and develop and implement a processes / system to monitor these.
  • Food Safety, Governance & Compliance
  • Adhere to and maintain all relevant safety targets and measurements within the area of responsibility, ensuring they secure and maintain all relevant permits and licenses to operate.
  • Adhere to and lead in the compliance to all Environmental, Health and Safety and all other applicable regulatory statutes, and all other safety and quality systems.
  • Monitor any trends in food and operational safety compliance issues and proactively address to resolve.
  • Actively address all customer and supplier concerns.
  • Engage with suppliers and contract packaging customers on pricing, quality and supply issues, when needed.
  • People Management
  • Provide leadership to the team, defining objectives to be achieved by the plant as well as each department.
  • Deploy people management processes - workforce planning, recruitment & selection, training and development, performance management, career and succession planning, employee relations etc. in line with organisational policies, procedures and prevailing improvement initiatives.
  • Design and review operation's organisational structure to support operational plans and strategy, in collaboration with HR.
  • Supply Chain
  • Coordinate raw materials and service supply, production, maintenance, quality assurance and despatch in a way that ensures that key performance indicators for production and packaging quality, manufacturing yield, asset utilisation and on-time delivery to correct customers are achieved.
  • Manage the actions for continuous and sustainable improvement to ensure improvement on throughput, efficiency, quality, and cost.
  • Quality
  • Ensure alignment of all work processes to the required quality standards.
  • Proactively identify continuous improvement strategies.
  • Action agreed quality initiatives ensuring that they are aligned to tasks / processes and systems.
  • Implement corrective actions identified within specified time.

Desired Experience & Qualification

Our Ideal Candidate Must Have

  • At least a relevant bachelor's degree / NQF level 7 qualification.
  • 10 years' experience in a management role in FMCG Manufacturing.
  • An advanced knowledge of a Canning operation.

Attributes required

  • Ability to maintain effective performance under pressure, or when faced with setbacks or disappointments.
  • Self-guided learner.
  • Making decisions authoritatively and wisely, after adequately contemplating various available courses of action.
  • Remains positive and optimistic when setbacks occur. Always find a way forward.
  • A direct, truthful and confident leader.
  • A team-orientated, good collaborative skills and exceptional time and self-management skills
  • Excellent oral and written communication skills and exceptional interpersonal skills. Able to explain and translate complex concepts into meaningful insights and action for the business in oral and written forms.
  • Problem-solving abilities
  • Self-motivating and showing initiative.

Technical Skills Requirements

  • Strong capability to compile and manage budgets, control cash flow and apply general good financial management governance.
  • Ability to observe safe working conditions in food production.
  • Ability to find and access information, organizing it and interpreting it for meaning.
  • Setting high quality standards and striving for continuous improvement to secure quality.
  • Understanding the different contributions from other departments and working with colleagues from across the organization to achieve better results.
  • A good understanding of Food Safety culture and how to maintain these standards.
  • A good understanding of the various engineering equipment and methods used in the manufacturing processes.
  • Experience in being involved in project management and factory expansion would be advantageous.

Interested?

Only apply if you meet the requirements indicated above.

Seniority level
  • Seniority level Director
Employment type
  • Employment type Contract
Job function
  • Job function Management and Manufacturing
  • Industries Consumer Goods

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Guest Experoience Manager - Luxury Game Lodge, Karoo

Ceres, Western Cape eXtraordinary Talent Solutions

Posted 5 days ago

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Job Description

Guest Experience Manager - Luxury Game Lodge, Karoo

Join us for the Guest Experience Manager - Luxury Game Lodge, Karoo role at eXtraordinary Talent Solutions .

About the Role

Set in one of the most spectacular natural settings in the country, we deliver an unforgettable safari experience that blends luxury, adventure, and world-class hospitality. This role is ideal for energetic, creative professionals who thrive on delivering exceptional guest experiences from sunrise game drives to stargazing dinners.

Position: Guest Experience Manager

We are seeking a high-energy, detail-oriented, guest-focused professional with a strong Food & Beverage background. You will be the central figure in our guest journey, responsible for curating, coordinating, and elevating every moment from check-in to farewell.

Responsibilities
  • Oversee and enhance the entire guest experience across all touchpoints.
  • Collaborate with F&B, housekeeping, activities, and front-of-house teams to ensure seamless service.
  • Curate unique moments such as surprise sundowners, personalized dining, and special-occasion experiences.
  • Train and inspire your team to deliver exceptional, intuitive hospitality.
  • Handle guest feedback with grace, speed, and a solutions-focused mindset.
  • Maintain standards of excellence in service and presentation across the property.
Success Metrics
  • Guests leave with unforgettable memories and plan their return.
  • A motivated, well-trained team consistently delivers flawless service.
  • Seamless coordination between departments with no issues.
  • Exceptional F&B experiences that become the highlight of each stay.
Candidate Requirements
  • Must have a solid Food & Beverage background, preferably in luxury lodges, boutique hotels, or fine dining.
  • Creativity and a talent for personalization in guest experiences.
  • Confidence under pressure and quick thinking.
  • Leadership skills that inspire trust and high performance.
  • Excellent communication and problem-solving abilities.
  • A passion for creating "wow" moments.
Why Join Us?
  • Competitive salary.
  • Work and live in a wildlife-rich, spectacular environment.
  • Opportunity to innovate and implement your ideas.
  • Be part of a dynamic team redefining safari hospitality.

Please send us your CV. If you haven't heard from us within two weeks, consider your application unsuccessful.

Additional Details
  • Seniority Level: Associate
  • Employment Type: Full-time
  • Job Function: Management
  • Industries: Bed-and-Breakfasts, Hostels, Homestays, Hotels, and Motels

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HR Assistant - Luxury Game Lodge

Ceres, Western Cape eXtraordinary Talent Solutions

Posted 11 days ago

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Job Description

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Job Title: HR Assistant - Luxury Game Lodge

Location:

Our group of luxury game farms offers exclusive and serene experiences for our guests, combining the beauty of nature with high-end amenities. We are committed to delivering exceptional hospitality and a welcoming environment for both guests and staff.

Job Type

Permanent, expected to work Full-Time hours.

Primary Industry

Human Resources.

Salary

Negotiable depending on experience.

Skills

Empathetic, clear communication, highly organised, confidential, team-focused, guest-focused, adaptable.

Job Duties

  • Assist with recruitment processes including job postings, screening, and scheduling interviews.
  • Support employee onboarding and orientation programmes.
  • Maintain and update employee records and HR databases.
  • Handle employee inquiries and provide HR-related information.
  • Assist in organising training sessions and workshops for staff development.
  • Support HR projects and initiatives as assigned.

Required Qualifications

  • Diploma or Degree in Human Resources or related field.
  • Previous experience in HR or administrative role.
  • Knowledge of HR processes and best practises.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality.

Preferred Qualifications

  • Experience in the hospitality industry.
  • HR certification (e.g. CIPD).
  • Experience with HR software and systems.

Working Conditions

  • Office-based role within a luxury game lodge environment.
  • Full-time position with occasional evening or weekend work required.
  • Collaborative team environment with a focus on guest satisfaction.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Human Resources
  • Industries Human Resources Services

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Factory Automation Engineer

Wolseley, Western Cape Lotus Bakeries, Milan

Posted 11 days ago

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Job Description

If you have a creative, analytical, and inquisitive mind, a passion for problem-solving, and a love for designing new machines, then you may consider a career as a Factory Automation Engineer within Lotus South Africa Manufacturing.

  1. Design automation systems & machine layouts in accordance with OHS & ergonomics regulations.
  2. Manage the automation aspect of assigned CAPEX projects from initiation to handover to the internal customer.
  3. Select and manage suppliers and contractors.
  4. Integrate automation systems, including robotic systems, with existing infrastructure and other production equipment.
  5. Optimize existing automated systems in the factory to improve efficiency, reliability, and scalability.
  6. Prepare documentation for automated systems and user manuals; ensure operator training is conducted by you.
  7. Collaborate with cross-functional teams, including quality, maintenance, manufacturing, occupational health and safety, to implement automation systems and best practices.
  8. Research and develop recent technologies and solutions for automation; test new products for use in current automation systems.
Profile

Education:

• Bachelor’s degree in engineering, automation, or process control.

Specific knowledge:

  • Understanding of electrical installation regulations & electrical machinery regulations (OHS Act).
  • Prior experience with automated packaging machines.
  • Mechanical & electrical engineering knowledge.

Experience:

• Minimum 3 years’ experience in a factory automation or similar role.

Personal competencies:

  • Excellent execution and continuous improvement mindset.
  • Strategic thinking and change leadership.
  • Strong analytical and problem-solving skills.
  • Self-motivated with excellent verbal and written communication skills.
  • Ability to work under pressure and meet tight deadlines.
  • Attention to detail.
Our Culture

"At Lotus, the opportunities are endless; you're more than just a number—it's truly a home away from home. The guidance and support here are not just words in a vision statement; they're part of the very fabric of our culture, something we experience every day."

Join our ambitious and driven team to enjoy on-the-job learning, new insights, and a culture driven by passion, teamwork, and open dialogue. Plus, enjoy delicious, branded snacks every day!

Be part of a team that creates small moments of happiness daily. Discover our people’s unique skills and join us in a great work environment.

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Accountant (Ceres)

Ceres, Western Cape ExecutivePlacements.com - The JOB Portal

Posted 11 days ago

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Join to apply for the Accountant (Ceres) role at ExecutivePlacements.com - The JOB Portal

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Recruiter:

HR Management & Support Services (Pty) Ltd t/a The HR Department

Accountant (Ceres)

Recruiter:

HR Management & Support Services (Pty) Ltd t/a The HR Department

Job Ref:



Date posted:

Wednesday, June 11, 2025

Location:

Ceres, South Africa

SUMMARY:

POSITION INFO:

Our client, a market-leader in providing a total concept hiring, sales, repair and maintenance service to a wide range of customers the Western Cape, has an opportunity available for an energic and dynamic Accountant to join their team in Ceres . A market-related remuneration package, including a contribution to a Retirement Annuity and Funeral Fund.

RESPONSIBILITIES:

  • Full accounting function up to Trial Balance.
  • Payroll processing (Salaries & Wages).

REQUIREMENTS:

  • Tertiary Qualification in Financial Management.
  • Completed SAICA Articles (Will be advantageous).
  • At least 5 years’ experience in Financial Accounting.
  • Deadline driven and detail orientated.
  • Strong numerical skills.
  • Must be able to work independently and in a team.

Closing date for applications: 26 June 2025

Only shortlisted candidates will be contacted.

All Recruitment procedures comply with The Protection of Personal Information Act.



Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing and Finance
  • Industries Advertising Services

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Sanlam Financial Planner Ceres

Ceres, Western Cape Sanlam Limited

Posted 11 days ago

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Job Description

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Sanlam Life Ltd is one of the top financial services providers in the South African market.

We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth.

Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique – and want to inspire you to realise this worth.

This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

What will make you successful in this role?

1. Assist in growing the Sanlam Adviser Business

  • Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
  • Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

Undertake relevant behaviours to attain targets relating to:

  • Revenue generation (Single and recurring premiums)
  • Activity quotas
  • Promote the Sanlambrand
  • Treating customers fairly to be applied to all client engagements
  • Role is aligned to your personal career aspirations

2. Networking, prospecting and leads generation

  • Face to face interactions, social or business, to create business opportunities.
  • Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
  • Turning trusted relationships into business relationships.
  • Strengthening existing relationships by increasing the current service.
  • Use existing sources to establish opportunities across Sanlam businesses.
  • Personalised client value propositions.
  • Marketing on social media.
  • Undertake selected client focused activities to generate leads and informal prospecting opportunities.
  • Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
  • Structuring and implementing focused campaigns with new or existing clients in the defined market.
  • Requesting active and ongoing leads and referrals from others.
  • Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

3.Client consultations and sales

  • Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
  • Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
  • Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
  • Provide sound personal financial planning advice.
  • Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
  • Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
  • Use relevant processes and system tools to capture analysis information and update records accordingly.
  • Review clientââ¬â¢s portfolio annually by undertaking the above steps.

4. Client Service

  • Ensure all client interactions are ethical, courteous and professional.
  • Follow-up or refer all existing business queries to be resolved timeously through support.
  • Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
  • Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
  • Initiate long term client relationships and maintain a relational focus.

5. Monitor, update and reporting (weekly/monthly)

Document and present the following activities:

  • Number and profile of contacts, appointments, consultations.
  • Issued business and revenue against targets.
  • Update client details on records.
  • Appropriate workflow and activity monitor system entries.
Qualification and Experience

Grade 12

Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.

Knowledge and Skills

Financial advice and support

Production target achievement and budgeting

Compliance and risk management

Client relationship management

Financial planning and recommendations

Personal Attributes

Communicates effectively - Contributing independently

Tech savvy - Contributing independently

Action orientated - Contributing independently

Interpersonal savvy - Contributing independently

Persuades - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Collaborates - Contributing independently

Being resilient - Contributing independently

Drives results - Contributing independently

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

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Advancing Financial Advisor

Ceres, Western Cape Old Mutual

Posted 14 days ago

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Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Qualifications and Experience

A minimum of Matric or equivalent

A minimum 12 months’ financial services experience as a Financial Adviser

A minimum of Long-term Insurance Class of Business completion.

Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.

Other requirements

A valid driver’s licence and own car

A clear criminal and credit check

Skills

Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

Balances Stakeholders Builds Networks Communicates Effectively Customer Focus Ensures Accountability Instills Trust Interpersonal Savvy Manages Complexity

Education

Matriculation Certificate (Matric)

Closing Date

17 July 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

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Manager Office Wolseley

Wolseley, Western Cape Jean-Mari Hellig Consult

Posted 17 days ago

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Job Description

Job Opportunity

Our client, a well-known fruit grower and packer located near Wolseley , has an opportunity available for an experienced and reliable person to join their team.

Duties & Responsibilities
  • Co-responsible for the sustainable profitable strategic management of the Company.
  • Board and divisional financial management & reporting.
  • Strategic financial analysis, reporting and management.
  • Agri value chain financial management, administration, capital optimisation, risk and asset management.
  • Financial system development, process management and implementation.
  • Key partners management, internal & external.
  • Monthly preparation and quality control of preliminary and final financial figures as well as the preparation of 'dashboards' in respect of financial drivers for monthly management reports.
  • Month-end procedures of the business which include preparation of journals, stock corrections and provisions as well as cost price corrections.
  • Perform analytical review procedures regarding cost analyses and profitability.
  • Management support to make informed decisions through the use of formulas, software and spreadsheets.
  • Continuous identification of financial risks and making recommendations on them.
  • Drafting budgets and managing the budget process.
  • Execution of financial year-end procedures.
  • Develop financial models and forecasts.
  • Handling policies and standard practices of the company.
  • Provide ongoing financial support to all stakeholders (internal / external).
  • Daily authorisation and release of payments and cash book.
  • Ongoing Treasury system development, processes and control implementation.
  • Effective audits and audit enquiries.
  • Compliance with covenants and regulatory requirements of financial institutions.
  • Manage the payroll system.
Desired Experience & Qualification
  • Bachelor’s Degree in Finance/Accounting.
  • SAICA/SAIPA/CIMA registration required.
  • 5 - 10 years of financial management experience.
  • Preferred: 5+ years of experience in an operational business environment with an Agriculture background.
  • System maintenance and development experience.
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Financial Manager (Office based)

Wolseley, Western Cape Jean-Mari Hellig Consult

Posted 17 days ago

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Job Description

Job Opportunity

Our client, a well-known fruit grower and packer located near Wolseley , has an opportunity available for an experienced and reliable person to join their team.

Duties & Responsibilities
  1. Co-responsible for the sustainable profitable strategic management of the Company.
  2. Board and divisional financial management & reporting.
  3. Strategic financial analysis, reporting and management.
  4. Agri value chain financial management, administration, capital optimisation, risk and asset management.
  5. Financial system development, process management and implementation.
  6. Key partners management, internal & external.
  7. Monthly preparation and quality control of preliminary and final financial figures as well as the preparation of 'dashboards' in respect of financial drivers for monthly management reports.
  8. Month-end procedures of the business which include preparation of journals, stock corrections and provisions as well as cost price corrections.
  9. Perform analytical review procedures regarding cost analyses and profitability.
  10. Management support to make informed decisions through the use of formulas, software and spreadsheets.
  11. Continuous identification of financial risks and making recommendations on them.
  12. Drafting budgets and managing the budget process.
  13. Execution of financial year-end procedures.
  14. Develop financial models and forecasts.
  15. Handling policies and standard practices of the company.
  16. Provide ongoing financial support to all stakeholders (internal / external).
  17. Daily authorisation and release of payments and cash book.
  18. Ongoing Treasury system development, processes and control implementation.
  19. Effective audits and audit enquiries.
  20. Compliance with covenants and regulatory requirements of financial institutions.
  21. Manage the payroll system.
Desired Experience & Qualification
  1. Bachelor’s Degree in Finance/Accounting.
  2. The suitable candidate must be SAICA/SAIPA/CIMA registered.
  3. The suitable candidate must have at least 5 - 10 years of financial management experience.
  4. Candidates with 5+ years of experience in an operational business environment with an Agriculture background will be preferred.
  5. System maintenance and development experience.
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Team Leader - Ceres

Ceres, Western Cape Hollywoodbets

Posted 21 days ago

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Join to apply for the Team Leader - Ceres role at Hollywoodbets

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Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader to be based in Ceres . Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

  • 12 months within the Gaming or Betting industry

A Bonus To Have

  • Diploma/ Degree/ NQF 4 Learnership
  • Valid Driver’s License.
  • 1-2 Years leadership experience.

What You’ll Do For The Brand

Branch Growth

  • To ensure achievement of targets within your areas in accordance with branch budgets.
  • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
  • Ensure betting boards are updated timeously.
  • Updating of memos, card changes, results and scratchings which occur throughout the day.
  • Be knowledgeable on all game rules, odd and pay-outs.
  • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
  • Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

  • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
  • Educate team members on all FICA Compliance.
  • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
  • Ensure adherence to credit card administration &EFT policies where applicable.
  • Ensure team member are issued with correct floats at the end of their shift.
  • Interim checks must be done within the course of the day with team leader on duty.
  • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
  • Recovery process must be managed in line with processes/procedures.
  • The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
  • Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

  • Ensure that daily newsflashes provide a high level overview of the operations for the day.
  • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
  • Ensure that a stock taking is done weekly and account for stock shortages.
  • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

  • Be aware of your surroundings when opening and closing the branch.
  • Ensure all security factors are adhered to when banking is conducted.
  • Be aware where all panic buttons are placed within your branch.
  • Ensure all camera’s inside and outside the branch are all in working order.
  • Manage all security aspects in the branch.
  • The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

  • Ensure that the branch is always neat and tidy according to Hollywood standards.
  • Ensure that that facilities are well maintained and in good working condition.
  • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

  • Compliance and adherence to company's internal control policy.
  • Ensure compliance with company, legislative and legal requirements.
  • More specifically, ensure compliance with Gambling Board requirements.
  • Compliance to the code of ethics and escalate fraudulent activities.
  • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
  • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
  • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
  • Credit bets are not allowed to be taken by any team member.
  • Team members on duty are not allow to take personal bets within the Branch.
  • Team members are not allowed to be behind the terminal counters when off duty.
  • Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

  • Ensure all operational communication within the branch is circulated to all team members.
  • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
  • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

  • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
  • Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
  • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

  • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
  • Pro-actively address guest complaints and ensure guest feedback is positive.
  • Build strong relationships with regular guests.
  • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

  • Actively promote the Hollywood values.
  • Live the values and lead as an example to the team.
  • If the branch has LPMs, responsible for management thereof.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
  • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
  • Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team

  • Demonstrate a good understanding of betting procedures and betting types.
  • Demonstrate good business acumen skills.
  • Demonstrate good financial management skills.
  • Excellent people management skills.
  • Customer service and orientation experience.
  • Must be able to identify, analyse, organise, and solve problems.
  • Follows through and delivers results despite obstacles.
  • Good attention to detail.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Gambling Facilities and Casinos

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