50 Teleperformance jobs in Durban

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 25 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
• Attend to ad-hoc functions as required due to operational requirements.

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

• Excellent communication skills
• 6 months customer service experience.

• Betting Knowledge.
• 6 months contact centre experience.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Overview

My client is seeking a Sales and Technical Support Manager to join their company.

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
• Previous sales experience in a technical sales role
• Must be organized and have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver’s license essential
• Must live near in or around Howick/PMB area.

Overview

Technical Support Analyst (Spanish Speaker) role at DigiCert in Cape Town. The primary point of contact for customers, partnering with product, engineering and marketing teams to resolve issues and set customers up for success. The team emphasizes high energy, deep technical skills and a drive to get things done.

Job summary

We are seeking a Technical Support Analyst with business proficiency in Spanish to join our Technical Support team in Cape Town. You will be the main point of contact for our customers and will collaborate with cross-functional teams to address issues and drive improvements.

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow-up emails or calls during scheduled hours to provide a delightful customer experience
• Achieve productivity related targets including support tickets processed, average response time, and average time to close
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs

• Professional working proficiency in Spanish (essential)
• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Life Insurance
• Disability Insurance

• Entry level

• Full-time

• Information Technology

• Technology, Information and Internet

Note: This description retains job-relevant information and removes extraneous boilerplate from the original text.

My client is seeking a Sales and Technical Support Manager to join their company. 

Duties include:

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements.
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles

Minimum Requirements:

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
• Previous sales experience in a technical sales role
• Must be organized and have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver’s license essential
• Must live near in or around Howick/PMB area.

Are you a driven, hands-on leader with a passion for technical sales and customer success? We're looking for a
Sales and Technical Support Manager
to take charge of building strong customer relationships, driving innovation, and delivering smart solutions. This is your chance to combine engineering expertise with commercial acumen in a fast-paced, customer-focused environment.

Responsibilities:

• Deliver exceptional customer service and sales support.
• Build and maintain strong professional relationships with customers.
• Manage sales budgets and gross margins.
• Attend to and resolve customer complaints within 24 hours.
• Respond to technical service requests, troubleshoot issues, and ensure root causes are fixed.
• Conduct preventative maintenance and equipment audits at customer sites.
• Drive measurable technical and process improvements.
• Liaise with customers, planning, and internal sales to ensure accurate forecasting.
• Provide solutions tailored to customers' businesses.

Requirements:

• Grade 12
• Engineering Degree (BTech, BSc Mechanical/Electrical/Mechatronics)
• 5+ years in a technical sales role
• Strong MS Office ability
• Valid Drivers License and Own vehicle

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

Job Summary:

We are seeking a highly motivated and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2. Sales: Meet sales targets by promoting products or services to customers.

3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills.

2. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3. Sales Skills: Ability to meet sales targets and promote products or services.

4. Problem-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full-time, Permanent

Pay: From R2 500,00 per month

Work Location: In person

You're Invited

International Call Group – Open Day Recruitment

We're hiring Call Center Agents and would love to meet you

Date: Friday, 26 September 2025

Time: 9:00 AM – 12:00 PM

Address: 15 Fairways Avenue, Mount Edgecombe Business Park, Estate 2, Durban

Whether you have call center experience or not, we welcome all walk-ins and referrals

Bring along:

• Your CV
• Your Matric certificate or Grade 11 report

Please ask for Ester upon arrival

Feel free to share this with anyone looking for a job opportunity

We look forward to seeing you there.

Job Type: Full-time

Work Location: In person