27 Teleperformance jobs in Durban

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institutions student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institutions student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.

• 6 months Contact Centre experience.
• Customer service Experience with excellent communication skills.
  
  

• Degree/Diploma in related field.
• Betting knowledge.
  
  

• Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
• Maintain service levels, key performance indicators (KPI’s), and performance standards across Customer Care operations.
• Monitor teams through call listening, live/historical chat tracking, and verification of valid transfers.
• Strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Set and communicate clear targets; use data to monitor and measure team performance.
• Provide feedback, coaching, training, and development to enhance productivity and quality standards.
• Conduct regular performance management with team members and ensure documentation is supplied to management.
• Prompt query resolution, with a focus on first-time resolution.
• Address escalations effectively and ensure proper resolutions for complex cases.
• Promote excellent written and verbal communication standards in customer interactions.
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives.
• Inspire teamwork and empower team members to maximize efficiency and productivity.
• Develop and implement new or improve existing business processes and policies for enhanced service delivery.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Work closely with internal departments such as Marketing, Quality Assurance, and Mobile to ensure seamless operations.
• Ensure optimal staffing through accurate rostering aligned with business requirements.
• Oversee the implementation of team rosters and manage resource allocation effectively.
• Identify, develop, and onboard new talent to enhance the team’s capabilities.
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Attend to ad-hoc functions as required due to operational requirements.
  
  

• Quality focus
• Exceptional administration skills
• Strong reporting abilities
• Knowledge of betting types and platforms
• Coaching and development.
  
  

Overview

To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software.

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage server, desktop and network related service and service delivery across all environments and deliver complex
• Desktop and network routing across distributed campuses
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT server, desktop and network user queries and problems through incident reports, actions and pro-active identification and resolution of problems

• Bachelor’s in information systems or computer science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA.
• 5 - 7 years of Information Technology experience within the Network & Security environment.
• General experience in Computer operations, Infrastructure, Server/desktop/database, Management of Integrated systems, Staff management, Security, Cabling, Architecture, Design, Strategy.

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• Projects and delivery focused

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

Closing date: 12/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division. This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles. The ideal candidate will act as a checker/approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy. Youll also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timeously. This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

Netsurit's mission is to "Support the dreams of the doers." We aim to help employees achieve their personal dreams and ambitions, while enabling our customers to meet broader business goals by taking the burden of day-to-day IT operations off their shoulders. Join the Netsurit team and enjoy a culture that encourages employees to dream and work towards their personal goals!

We are ranked #305 on Inc 5000 America's Fastest-Growing Private Companies and were awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

• Minimum of 3-5+ years' experience in IT & Networking environment.
• Formal IT qualifications, ideally Microsoft role-based certifications.
• Experience in Server/Network Support, Cloud technologies, Projects, and Client service consulting.
• Strong problem-solving skills and eagerness to learn and grow within Netsurit.
• At least 1 year of onsite experience at a client location.

• Provide high-end, proactive, and reactive technical support for Netsurit clients.
• Design and implement projects based on client requirements and scope.
• Conduct infrastructure security analysis and reporting.
• Create client documentation and policies.
• Manage incidents, problems, service requests, and apply change management as needed.
• Understand ITIL Framework and ITSM systems.
• Proficiency in Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V, VMWare.
• Knowledge of TCP/IP protocols, VLANs, firewalls, managed switches, and routers.
• Understanding of network security, malware, and ransomware prevention.
• Assist and mentor junior consultants and host technical workshops.

Recruitment Specialist @ The Unlimited | Talent Acquisition, Screening, Coordination

Company Description
The Unlimited is driven by core values such as Passion, Play, Love, Real, Ownership, Discipline, and Restless. Our aim is to positively impact the lives of our people, communities, customers, strategic business partners, and shareholders. Recognized as a Deloitte Best Company to Work For four times, we believe in enabling our employees to achieve their fullest potential. If you are passionate and innovative, The Unlimited offers a dynamic and forward-thinking work environment where you can #UnlimitYourLife.

This is a full-time on-site role for a Call Center Agent located in Durban. The Call Center Agent will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining accurate records. Day-to-day tasks include answering phone calls, addressing customer concerns, and resolving issues. The role requires maintaining high professionalism and interpersonal skills to enhance customer experience.

• Customer Service Representatives and Customer Support skills
• Interpersonal Skills and Customer Satisfaction abilities
• Computer Literacy
• Excellent communication skills
• Ability to work in a dynamic and fast-paced environment
• Previous experience in a similar role is advantageous
• High school diploma or equivalent

• Entry level

• Full-time