2 Technology jobs in Wellington
Digital Workplace - Senior Operations Manager-Technology
Posted 5 days ago
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Job Description
Overview
Digital Workplace - Senior Operations Manager-Technology, EXL, City of Cape Town, Western Cape, South Africa.
We are seeking a highly experienced IT Service Delivery Manager to oversee seamless IT Service Management across our operations. This business- and client-facing role is critical in supporting business growth, driving operational excellence, and delivering value to both the organization and its clients. The role also includes managing relationships with business client IT teams and ensuring compliance and information security standards are met.
Key Responsibilities:
- Client Portfolio Management: Take end-to-end ownership of key accounts from an IT operations perspective.
- IT Service Management & Delivery: Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions.
- Business Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively.
- Compliance & Information Security: Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements.
- Client Liaison: Understand delivery requirements and communicate expectations effectively to internal teams.
- Incident Management: Maintain a major incidents database, capturing client process downtimes and application issues for future reference.
- Operational Oversight: Conduct floor visits, manage assets, and ensure service delivery standards across offices.
- Project Management: Manage new implementations, transitions, and projects, including Greenfield site/building setups.
- Global Collaboration: Interact with teams across India, the Philippines, and the US, working with SMEs to ensure seamless operations.
Required Skills & Experience:
- Strong technical knowledge of Networking, Systems, Voice, and business applications.
- Industry-recognized certifications (e.g., ITIL/ITSM) are advantageous.
- Familiarity with project management methodologies.
- Excellent communication skills, capable of engaging stakeholders at all levels.
- Understanding of enterprise business processes, IT operations, and IT processes.
- Proficient in MS Office, MS Project, and Visio.
- Experience managing large-scale operations (5,000–10,000 end users).
- Experience with new implementations, transitions, and Greenfield setups preferred.
Qualifications:
- Graduate or higher; Master’s degree is a plus.
- 12–14 years of relevant industry experience, including large-scale operations management.
- Proven ability to take end-to-end ownership of technology operations, assets, and service delivery.
- Mid-Senior level
- Full-time
- Information Technology
- Business Consulting and Services
Chief Operating Officer - Technology and Data Services
Posted 22 days ago
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Job Description
Location: Paarl, South Africa (On-site, 5 days per week)
Employment Type: Full-time
Salary: Very competitive
Our client is seeking an accomplished and visionary Chief Operating Officer to lead their global technology and data services division. This team delivers data management, analytics, software development, e-commerce, and digital platforms across multiple international business units.
The COO will be responsible for driving the organisation’s technology strategy, overseeing data and product development, and ensuring integration across global operations. This is a senior leadership role with significant influence on business growth, innovation, and decision-making.
Key Responsibilities- Lead a multi-disciplinary team of engineers, product managers, data specialists, and designers (approx. 20 staff).
- Develop and implement a group-wide technology and data strategy.
- Oversee integration of software systems across global operations.
- Drive projects in analytics, data science, AI, and software development.
- Ensure compliance with international data protection laws (GDPR, POPIA).
- Collaborate with leadership teams across multiple countries to support digital transformation and operational efficiency.
- Manage technology projects, product development, and e-commerce platforms.
- Identify value-adding, data-driven insights to influence marketing, sales, and business operations.
- Represent the technology division at executive level and report to group leadership.
- Degree in Data Science, Statistics, Engineering, Computer Science, or related field.
- 10+ years’ experience across data, analytics, data science, engineering, or software development.
- Proven leadership and people management experience.
- Strong knowledge of BI and analytics tools (e.g., Tableau, Power BI, Google Analytics).
- Proficiency with data science tools and programming languages (e.g., Python, R, MATLAB, pandas).
- Experience in building data strategies and delivering AI/data science projects.
- Solid background in software engineering and product development.
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot).
- E-commerce experience preferred.
- Excellent communication skills with the ability to engage stakeholders at all levels.
- Willingness to travel internationally.
- Market-related, competitive remuneration.
- The opportunity to lead an innovative, high-performance technology team with global reach.
- Exposure to diverse industries, markets, and international business units.
- A dynamic, collaborative environment with opportunities to shape the group’s digital and data future.
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