19 Technology jobs in Benoni

Job Description
As the
Group People Technology Manager
, you'll lead the global people technology strategy, overseeing the implementation, integration, and optimisation of systems and tools across the employee lifecycle.

You'll play a pivotal role in driving digital transformation, enhancing user experience, and enabling data-driven decision-making across the People Function.

You'll be the technical expert and strategic partner, ensuring our systems are fit-for-purpose, scalable, and aligned with business needs. From managing legacy systems to implementing AI-driven solutions, you'll help us build a seamless, efficient, and future-ready people technology landscape.

Key Responsibilities
Technology Strategy & Delivery

• Lead the development and execution of a global people technology roadmap.
• Act as the technical expert across all HR systems, supporting escalations and representing technology needs in planning forums.
• Collaborate with internal stakeholders and external vendors to assess needs and implement innovative solutions.

User Experience & Process Improvement

• Drive system integration and automation to improve employee experience and data flow.
• Lead enhancements and tooling initiatives to support global process execution.
• Champion the adoption of new platforms and technologies.

Data Governance & Compliance

• Establish governance standards and ensure compliance with data privacy and security protocols.
• Support training and change management initiatives across the People Function.
• Stay ahead of emerging trends and advise leadership on opportunities for innovation.

Operational Systems Management

• Oversee bespoke and legacy systems in operational environments.
• Manage Time & Attendance systems and ensure integration with payroll.
• Coordinate with third-party vendors to ensure smooth system operations.

AI & Automation

• Lead the implementation of AI-driven HR solutions to enhance efficiency and experience.
• Identify and automate key HR processes, ensuring scalability and compliance.
• Monitor performance and recommend enhancements based on data insights.

Qualifications

• Bachelor's degree in a relevant field is required.
• 5-7 years of experience in HR systems, with at least 3-5 years working directly with SuccessFactors.

Experience

• Demonstrable experience in a People (HR) function or similar role.
• Proven expertise in HR systems, data management, and digital transformation.
• Experience with Power BI, Power Automate, Microsoft Forms and Copilot is highly desirable.
• Experience with SuccessFactors and Microsoft Office is desirable.
• Strong organisational, analytical, and communication skills.
• Agile mindset with a customer-focused approach.

Additional Information
The post is dependent on the successful completion of the company's pre-employment protocol such as qualification verification, relevant psychometric assessments, and clear security clearance.

Who We Are: De Beers Group
De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature's most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant - for our people, our customers, and the world around us.

Safety
Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Background Checks
By applying for this job, you provide consent that your personal details, including your fingerprints, can be used to conduct background screening where appropriate. For more information, please visit:

Privacy Statement
De Beers Group collects and processes personal data in accordance with the relevant regulations. For more information, please visit:

Inclusion and Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

Closing Date: 20 October 2025

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

• Computer Literacy (MS Office)
• Strong Administrative skills
• Goal and target driven
• Outstanding organizational and coordination abilities
• Good business sense
• Excellent communication and problem-solving skills
• Customer Care
• Ability to work well in a fast-paced environment
• Basic knowledge of quoting, billing, and invoicing processes

• Efficiently plan and coordinate new installations, ad-hoc installations, de/re installations and repair services for all clients across all Optix product ranges where required.
• Perform sufficient troubleshooting steps before arranging an onsite technician for any type of repair work.
• Ensure successful implementation and repair services of all Optix product ranges within all client organizations.
• Addressing technical issues that may arise during deployment or repair work and escalate when necessary.
• Ensure regular feedback is provided to clients on individual project & task status.
• Dealing with client complaints and escalate to management when required.
• Promptly processing new & existing tickets generated by the ticket system, ensuring they are updated at all times and completed within the given timeframes set by the system or management.
• Accurately quote de/re-installation and repair services and submit to Accounts for invoicing upon job completion.
• Coordinate the booking-in of faulty Optix products with the Engineering Department and follow up to ensure timely turnaround.

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

The primary objective of the Technical Software Support Tier 1 Agent is to engage with clients professionally on a daily basis. This role demands exceptional communication skills and strong problem-solving abilities. The core responsibility is to promptly and accurately address client support issues, ensuring efficient resolution with a consistent focus on delivering a high level of client satisfaction

• Grade 12 (Matric)
• Good command of English (verbal and written)
• Excellent communication skills with clients and internal teams
• Strong decision-making and problem-solving abilities
• Good organizational and time management skills
• Ability to work well under pressure and adapt to change
• High level of discretion and trustworthiness
• Strong attention to detail
• Proficient in Microsoft Office Suite and internal company systems
• Sound understanding of Optix products and services

• In the role of a Tier 1 Support Agent, you will be at the forefront of ensuring that clients receive efficient, effective, and helpful technical assistance. Your ability to communicate clearly, troubleshoot effectively, and collaborate within a team will be essential in delivering exceptional support experiences.

• Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to understand their technical issues, inquiries, and concerns. Maintain a professional and empathetic demeanor while providing clear and concise information.

• Issue Triage: Assess incoming support requests, inquiries, and incidents to determine their urgency and impact on clients. Prioritize and categorize issues accurately for effective resolution.

• Troubleshooting: Utilize a solid understanding of the software products and services to diagnose and troubleshoot technical issues reported by clients. Follow established guidelines and processes to identify root causes and offer preliminary solutions.

• Issue Resolution: Independently resolve straightforward technical issues using available resources, documentation, and established solutions. Ensure that solutions are accurate, consistent, and aligned with company policies and standards.

• Escalation: Collaborate with Tier 2 support or other specialized teams when issues require advanced technical knowledge or are beyond the scope of Tier 1 support. Provide comprehensive and well-documented information to facilitate smooth escalation.

• Client Education: Offer guidance to clients on basic software functionalities, features, and best practices to empower them with self-sufficiency and optimize their usage of the software.

• Quality Assurance: Adhere to established quality assurance processes to ensure that support interactions are handled accurately, professionally, and in alignment with company standards. Strive for high client satisfaction ratings.

• Continuous Learning: Stay up to date with product updates, enhancements, and new features to provide accurate information to clients. Participate in training sessions and professional development opportunities to enhance technical skills.

The primary objective of the Technical Software Support Tier 1 Agent is to engage with clients professionally on a daily basis. This role demands exceptional communication skills and strong problem-solving abilities. The core responsibility is to promptly and accurately address client support issues, ensuring efficient resolution with a consistent focus on delivering a high level of client satisfaction

The role of the Technical Software Support Tier 2 Agent is to provide advanced technical assistance to clients, ensuring the effective resolution of complex software issues. Contribute to client satisfaction and product excellence. This role involves collaborating with both internal teams and external technology partners, such as Lytx, to deliver high-quality support, enhance software usability, and facilitate seamless problem resolution. The Technical Software Support Tier 2 Agent plays a crucial role in maintaining the integrity of our products and upholding our commitment to delivering exceptional client support.

• Independent Decision-Making
• Collaboration with Optix Internal Departments
• Organizational skills
• Time Management
• Good command of English
• Excellent communication Skills with Clients and Internal teams
• Ability to work under pressure and adapt to change.
• Discretion and trustworthiness
• Attention to Detail
• Good Knowledge of Microsoft Office Suite and Internal Company Systems and Product Knowledge

The primary purpose is to engage with clients in a professional manner on a daily basis. This involves efficiently fulfilling job requests and tasks within specified time frames, adhering to established standards, client requirements, and the velocity system. The role also encompasses delivering constructive feedback to clients regarding completed or ongoing work. The Technical Software Support Tier 2 Agent plays a pivotal role in maintaining a consistently high level of quality and efficiency within the Support Department, contributing to its overall effectiveness and operational excellence.

• Advanced Issue Resolution: Take ownership of escalated technical issues from Tier 1 support agents and clients, applying in-depth technical expertise to diagnose, troubleshoot, and resolve complex software-related problems.
• Client Collaboration: Engage directly with clients to understand their escalated concerns, providing clear and empathetic communication while managing expectations regarding issue resolution timelines and processes.
• Collaboration with Technical Teams: Communicate effectively with internal technical teams, as well as external partners like Lytx, to escalate issues that require specialized knowledge or resources beyond Tier 2 capabilities. Facilitate a smooth transition of information for prompt resolution.
• Problem Solving: Analyse intricate software issues, leveraging a comprehensive understanding of software architecture, networking, and system integration, to identify root causes and devise innovative solutions.
• Documentation and Knowledge Base: Document detailed technical information, troubleshooting steps, and resolutions in a structured manner within the ticketing or CRM system.
• Quality Assurance: Ensure that escalated issues are resolved with accuracy and efficiency, adhering to company standards and guidelines. Strive for excellence in problem-solving and client satisfaction.
• Mentorship and Training: Provide guidance and mentorship to Tier 1 support agents, sharing technical insights, best practices, and problem-solving strategies to enhance their skills and capabilities.
• Continuous Learning: Stay current with the latest software updates, features, and industry trends to remain well-informed and capable of addressing complex client inquiries.
• Performance Metrics: Contribute to team goals by meeting or exceeding key performance indicators related to issue resolution timeframes, client satisfaction ratings, and ticket management.
• Process Improvement: Identify patterns and trends in escalated issues, collaborating with internal teams to develop strategies for enhancing software usability, reducing support inquiries, and improving overall client experience.
• Client Feedback: Proactively gather feedback from clients on their experiences, identifying areas of improvement and potential enhancements to software functionalities.
• Cross-Functional Collaboration: Work collaboratively with other departments, such as Logistics, to communicate recurring issues and contribute to the enhancement of software products.

The role of the Technical Software Support Tier 2 Agent is to provide advanced technical assistance to clients, ensuring the effective resolution of complex software issues. Contribute to client satisfaction and product excellence. This role involves collaborating with both internal teams and external technology partners, such as Lytx, to deliver high-quality support, enhance software usability, and facilitate seamless problem resolution. The Technical Software Support Tier 2 Agent plays a crucial role in maintaining the integrity of our products and upholding our commitment to delivering exceptional client support.

Vacancy: Manager: Security Technology

Division: Security Operations

Job Grade: D – Lower

Job Type: Permanent

Closing Date: 18 October 2025

Salary: Salary and benefits will be negotiated in line with relevant experience and qualifications.

PURPOSE OF THE POSITION

The purpose of this role is to lead, coordinate and manage security technology initiatives to ensure that they are effectively aligned with the overall protection strategy of the company.

SUMMARY OF KEY RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:

The role also serves as the bridge between physical security protocols and advanced security technologies, ensuring the safety and integrity of the organization's personnel, assets, and information through the strategic deployment of technology and operational excellence.

• Design and execute security strategies that integrate physical and technological solutions, safeguarding Rand Refinery's assets against evolving threats.
• Oversee the effective deployment, maintenance, and optimization of technical security systems such as access control, CCTV, intrusion detection, and alarms.
• Collaborate with IT and facilities management to ensure alignment and integration of security policies, procedures, and infrastructure.
• Continually assess and recommend new security technologies to enhance Rand Refinery's security posture.
• Conduct regular security risk assessments of areas thereby treating risks to the company.
• Prepare and deliver regular, accurate, and actionable reports on the effectiveness of security operations and technology deployments.

MINIMUM REQUIREMENTS:

• Completed Matric qualification.
• A Diploma or higher relevant to the role.
• Minimum of years of experience of security operations or security technology.

SKILLS/COMPETENCIES:

• Intermediate proficiency—Microsoft suite (Excel, Email, Word) and SAP.
• Analytical skills.
• Ability to lead teams.
• Leadership skills.
• Ability to collaborate across departments and with external partners.
• Project management skills.
• Planning and organising skills.
• Ability to identify and solve problems.

KNOWLEDGE:

• Strong knowledge of current security technologies and best practices in both physical and cyber domains.
• Knowledge of installation, configuration, and management of security systems.
• Strong knowledge of operational security and security practices.
• SHEQ knowledge—Understand and apply relevant SHEQ practices and procedures.

Company Overview:

We are a forward-thinking IT services provider specializing in secure, scalable infrastructure and dynamic support services. Our environments span on-premises and cloud with a strong focus on automation, security, and operational excellence.

Job Description:

We are seeking a skilled and self-sufficient IT Engineer (L2) to join our JHB team. The candidate will be responsible for advanced support, infrastructure management, and assisting with IT projects. This role requires a solid understanding of networking, storage, firewalls, identity management, and hybrid IT environments.

Key Responsibilities:

Manage, configure, and troubleshoot:

• pfSense firewalls (rules, VPNs, HA, IDS/IPS, traffic shaping).
• TrueNAS storage systems (ZFS pools, replication, snapshots, SMB/NFS, iSCSI).
• Active Directory (advanced GPOs, OU design, domain trusts, RADIUS integration).
• Microsoft Entra ID / Azure AD (hybrid identity, conditional access, MFA, Intune).
• Windows Server (2012–2022) and modern Windows client OS environments.

Oversee
DNS, DHCP, CA, and authentication services
.

Support
Microsoft 365 tenant administration
 (Exchange Online, Teams, SharePoint, OneDrive).

Maintain and optimize
backup & disaster recovery systems
 (Veeam, TrueNAS replication, snapshots).

Manage
virtualization platforms
 (VMware, Hyper-V, Proxmox).

Perform network administration: VLAN segmentation, switch configuration, Wi-Fi controllers, site-to-site VPN tunnels.

Support mixed environments with
legacy and modern hardware/software
.

Document solutions, IT procedures, and infrastructure designs.

Participate in infrastructure projects (migrations, upgrades, cloud integrations).

Technical Requirements:

Strong knowledge of:

• Enterprise networking (TCP/IP, VLANs, routing, VPN protocols, firewalls).
• pfSense (or similar enterprise firewalls).
• TrueNAS or equivalent enterprise NAS/SAN minimum 100TB Raid arrays.
• Windows Server ecosystem (AD DS, DNS, DHCP, GPOs, DFS, Certificate Services).
• Previous experience with SIEM (Wazuh)
• Microsoft Entra ID / Azure AD (AAD Connect, hybrid join, MFA, SSO).
• Microsoft 365 administration and security.
• Backup/recovery platforms (Veeam, ZFS replication, disaster recovery planning).

Experience with:

• Virtualization (VMware ESXi, Hyper-V, or Proxmox).
• Scripting & automation (PowerShell, Bash, or Python).
• Linux basics (Ubuntu, CentOS).
• Endpoint management (Intune, GPO, RMM platforms).
• Cybersecurity fundamentals (EDR, SIEM, vulnerability scanning).

Advantageous skills:

• Exposure to cloud services (Azure, AWS)
• Adobe Creative Suite troubleshooting (licensing and deployment).
• Monitoring tools (PRTG, Zabbix, Grafana).

Requirements:

• 3–5 years of IT support or systems engineering experience.
• Ability to manage projects and prioritize tasks in a fast-paced environment.
• Strong troubleshooting, problem-solving, and documentation skills.
• Excellent communication and teamwork ability.
• Valid driver's license and reliable transport preferred.
• Ability to work under dynamic pressures

Education & Certifications:

• IT Diploma, Degree, or equivalent certifications.
• Preferred certifications: CompTIA Security+, CCNA, MCSA/MCSE, Microsoft 365 Certified, VMware/Hyper-V, pfSense or firewall certifications.