9 Technical Support jobs in Centurion

An educational company in Centurion is currently looking to hire an individual with exceptional communication and analytical skills to join our team for a 12-month contract (January – December 2026) as a Technical Support Assistant. The ideal candidate should display the desired level of technical competency and eager to learn.

REQUIREMENTS

• Bachelor's degree or final year in IT, Engineering and/or related field (with limited subjects in 2025).
• Proficient in MS Excel, SQL Server, MS Word & MS Projects.
• Well-spoken with a good command of English and Afrikaans verbally and in written communication.
• Must be detail-orientated and analytical.

DUTIES

• Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
• Support departments with system-related queries.
• Provide ongoing support on project solutions to operational teams.
• Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
• Identify areas for project requirements to address ongoing issues.
• Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.
• Provide general reporting on trends and productivity.
• Assist with report creation, interpretation and, where necessary, restructuring of data.
• Prioritize tasks.
• Apply a systematic approach to problem solving.
• Coordinate the required resources in the respective team to resolve issues effectively.

The position is based in Centurion.

The candidate will be required to work 25 hours per week.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

We're looking for a Level 4 Technician to join the team as a Technical Support Engineer to provide dealers with prompt and accurate diagnostic information to support vehicle repair.

It's an onsite role, based at our client's site in Irene, Centurion, 0178.

Responsibilities include:

• Record electronically all details of cases and interactions to support quality / manufacturing process improvements.
• Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary
• Highlight the requirement for field visits where necessary and escalate issues to the team leader.
• Travel to markets to support in market vehicle diagnostics and repair for escalated cases. Provide feedback in a weekly review.
• Support new product launches as and when required and increase the frequency of market visits to ensure a smooth launch period (90 days).
• Hold a weekly aged case review with Regional CS Managers to promote a timely fix. Escalate where issue is technical, process or parts related.
• Work with the Regional CS Managers to manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required.
• Attend product update training programmes and maintain a minimum of Level 4 certification.
• Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists.
  Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF. Share best practice and lessons learned with internal departments and where relevant the dealer network.

Skills and experience needed:

You'll have some previous, relevant experience and be a strong communicator with excellent attention to detail.

• Bachelor's or equivalent Technical Qualification
• Previous relevant experience
• Up-to-date technical / diagnostic experience including all major systems and subsystems, particularly engine management, electronic equipment and vehicle emissions
• Experience to carry out vehicle repairs at master technician level
• Level 4 Technician
  Experience of repair process and current technical bulletins etc

Job Summary - One Source ICT

We are seeking an experienced and customer-focused IT Support Technician to join our team. As part of our Managed IT Services division, you will provide technical support to our clients across various industries. You will be responsible for resolving hardware, software, and networking issues, ensuring client systems remain secure, stable, and fully operational.

Key Responsibilities

• Provide first and second-line technical support to clients via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
• Perform installation, configuration, and maintenance of hardware, operating systems, and software applications.
• Monitor and respond to alerts from IT systems and proactively address potential issues.
• Escalate unresolved problems to senior engineers or vendors as required.
• Manage and document service tickets in line with company processes and client SLAs.
• Assist in deploying and supporting Microsoft 365, cloud solutions, backup systems, and security tools.
• Conduct routine maintenance tasks such as patch management, updates, and antivirus monitoring.
• Provide user training and guidance on IT best practices, security awareness, and system use.
• Participate in project work including system upgrades, migrations, and new client onboarding.

kills and Qualifications

• Minimum 2–3 years' experience in IT support or helpdesk role (MSP environment advantageous).
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
• Experience with ticketing systems and remote monitoring & management (RMM) tools.
• Familiarity with firewalls, routers, switches, and wireless technologies.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong customer service orientation and ability to communicate effectively with both technical and non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft MCP/Modern Desktop, or equivalent (advantageous).

Key Competencies

• Customer service and client relationship focus
• Strong organizational and time management skills
• Adaptability to changing technologies and client needs
• Attention to detail and commitment to quality service

What We Offer

• Competitive salary
• Opportunities for training, certification, and career growth
• Exposure to a wide variety of technologies and client environments
• Supportive team culture in a growing managed services business

Application Process:
Interested candidates should submit their CV and cover letter to

ROLE PURPOSE

The Technical Support Engineer (OT Remote Support) is responsible for delivering advanced frontline technical assistance for Operational Technology (OT) and Information Technology (IT) systems used in industrial environments such as power stations and mines.

This role involves remote troubleshooting, system monitoring, and deployment support for critical OT infrastructure including weighbridges (road delivery) and conveyor systems (belt delivery).

Operating within a high-trust, customer-facing environment, the engineer ensures rapid incident response, accurate resolution, and exceptional service delivery to maintain uptime and operational continuity across all supported sites.

ROLE REQUIREMENT

Remote Support and Troubleshooting

• Diagnose and resolve complex issues related to OT systems (RFID systems, PLCs, CCTV, massmeters) and IT infrastructure (servers, networks, and applications).
• Utilise remote access tools (e.g., AnyDesk, TeamViewer, etc.) to assist on-site personnel in resolving faults.
• Identify root causes and escalate to relevant Subject Matter Experts (SMEs) or Quality System Engineers (QSEs) as required.
• Support software, firmware, and configuration updates across OT devices and systems.
• Conduct advanced triage and validation for incidents escalated beyond first-line support.

System Monitoring and Maintenance

• Proactively monitor OT and IT environments using dashboards (Nagios, Zabbix, Grafana, other) to identify anomalies, trends, or service degradation.

• Respond to monitoring alerts, initiate corrective actions, and restore system functionality.

• Maintain and document system health reports, alert events, and performance analytics.

• Deployment and Installation Support
• Support the deployment, configuration, and validation of OT systems, site gateways, and software updates.
• Coordinate with field technicians to ensure smooth site installations and system upgrades.
• Document process steps, test results, and validation outcomes.

Service Desk and SLA Management

• Triage, validate, and respond to incoming support tickets via service management platforms (e.g. ServiceNow, Remedy).

• Prioritise tasks in line with Service Level Agreements (SLAs) and business impact.

• Accurately record incident details, troubleshooting steps, and resolutions in the knowledge base.
• Ensure proper escalation and collaboration with 2nd line, DevOps, or product teams for unresolved or complex issues.

QUALIFICATIONS & EXPERIENCE

Education and Certifications

• National Diploma, Certificate, or Degree in Information Technology, Computer Science, Engineering, or related field.

Industry certifications advantageous:

• CompTIA (A+, Network+, Linux+)
• Microsoft Certified (Azure Fundamentals, M365)
• ITIL Foundation
• Cisco CCNA

Experience

• Minimum 3+ years in a technical support (L1) role or 6+ years in an L2 role within OT/IT environments.
• Proven experience handling incidents, service requests, and monitoring-based support in high-availability environments.
• Exposure to ITSM frameworks or ITIL-aligned processes.
• Experience working within the power generation, mining, or industrial automation sectors is advantageous.

Technical Knowledge

• Strong foundational understanding of Operational Technology, Industrial Control Systems, and IT Infrastructure.
• Familiarity with RFID systems, PLCs, CCTV systems, weighbridge systems, and conveyor control systems.
• Knowledge of monitoring tools (Nagios, Zabbix, Grafana) and service desk platforms (e.g. ServiceNow, Remedy).
• Proficiency in networking fundamentals, TCP/IP protocols, VPN technologies (e.g., FortiClient VPN).
• Working knowledge of Windows and Linux environments.
• Exposure to IoT devices, electrical engineering concepts, and industrial automation.

Desirable Knowledge

• Scripting languages: PowerShell, VBA

JOB PURPOSE:

The Technical Lead oversees the planning, deployment, and maintenance of all classrooms, video collaboration solutions, networking, surveillance, and Microsoft 365 systems essential for delivering world-class digital learning and assessment environments. This role serves as the primary technical authority for infrastructure, user support, and secure operations, ensuring seamless integration and ongoing reliability of all IT components critical to organizational success.

MAIN DUTIES:

• Technical Issue Resolution: Promptly respond to and resolve various hardware, software and connectivity technical issues reported by users, ensuring minimal downtime and optimal system performance.
• System Maintenance and Upgrades: Regularly maintain, update, and upgrade various company systems and network infrastructure to ensure reliability and efficiency.
• Technical Support for Training Programs: Provide necessary technical assistance for various training programs, ensuring smooth delivery and accessibility.
• IT Infrastructure Security: Implement and monitor security measures for IT infrastructure like devices, cables and other devices to protect against unauthorised access or breaches. Update systems to ensure compliance with all existing group protocols for security.
• User Support and Training: Offer support and training to users on systems and software, enhancing their technical proficiency.
• Stock-Taking of Equipment: Regularly inventory of all IT equipment, ensuring accurate tracking and maintenance.
• Setting Up Studios: Prepare and set up studios for training sessions and events, ensuring technical readiness.
• Set up, configure, and troubleshoot staff PCs, networking (wired/WLAN), and associated equipment to support staff productivity.
• Ensuring Connectivity: Guarantee stable and efficient connectivity for instructors and training programs. Weekly stress testing of systems to ensure compliance. Ensure constant communication between Internet Service Provider and Mecer Inter-Ed. Resolve all connectivity issues within the agreed Service Level Agreement.
• Cleaning of Equipment and Devices: Maintain cleanliness and proper functioning of all IT equipment and devices.
• Educating Staff about IT: Provide ongoing IT education and awareness to staff members, enhancing their technical understanding and capabilities for usage of systems as well as cyber security.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.

AD HOC DUTIES:

• Various tasks, beyond the above listed, from time to time.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Qualification in Information Technology, Computer Science, or a related field.
• Experience: 2 years current or previous experience in IT support or related position.
• Experience with network administration and troubleshooting (Wired and Wireless).
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Enterprise applications: Dynamics/CRM, Power BI, Teams, SharePoint, etc
• CompTIA A+, N+, Security+ certified.
• CCNA or HCIA as a minimum (CCNP Enterprise or HCIP Datacom would be a plus).

Knowledge

• Comprehensive understanding of computer hardware, software, and networking (Both wired and wireless).
• Knowledge of cybersecurity threats and best practices to mitigate threats.
• Familiarity with cloud computing and virtualization technologies.
• An understanding of IP surveillance implementation (CCTV, NVR/DVR, camera networking, and secure monitoring).
• Senior-level knowledge in Microsoft 365 administration—including onboarding/offboarding, license assignment, security groups, and troubleshooting.
• Experience supporting Microsoft Dynamics 365 (CRM), Power BI, and application provisioning.
• Advanced skills in enterprise networking—LAN/WLAN setup, switch/router/AP configuration, VLANs, and diagnostics.
• Experience managing backup and restore systems for service continuity and compliance.
• High-level troubleshooting and root-cause analysis capability across hardware, software, and network platforms.
• Strong project management, documentation, and vendor coordination abilities.
• Outstanding communication skills, patience, and a continuous improvement mindset.

Competencies

• Adapt to changing environments. Be technically curious and proactive in learning new systems.
• Good interpersonal skills and communication with all levels of management.
• Strong analytical and problem-solving abilities.
• Excellent customer service skills.
• Ability to work collaboratively in a team environment.
• Exceptionally organized and self-directed, thriving in dynamic project environments.
• Collaborative, solution-driven mindset; works well across multiple departments.
• MS 365 Tenant Administration: Competence in configuring and managing the full MS 365 suite—user. provisioning, group administration, license assignment, security roles, and multi-factor authentication.
• Security Policy Enforcement: Advanced knowledge in creating and administering conditional access. policies, data loss prevention (DLP), sensitivity labels, and secure configuration baselines for all MS 365 apps.
• Incident Response and Recovery: Skills in automated threat detection, incident investigation, and remediation using Microsoft Defender and related security tools.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Advanced technical skills in IT systems and network troubleshooting.
• Proficiency in managing operating systems.
• Strong communication skills, capable of explaining technical issues clearly to non-technical users.

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Travelling and overtime work may be required from time to time.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage

Job Types: Full-time, Temp to perm

Ability to commute/relocate:

• Midrand, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Solar Technical Support: 1 year (Required)

License/Certification:

• driver's license (Required)

Work Location: In person

Company Description

HANCHU Energy SA (Pty) Ltd is an international technology innovation enterprise that provides standardized energy storage products and systems. With an annual production capacity of 8GWh, HANCHU has delivered over 100,000 advanced energy storage systems globally. The independently developed HANCHU ESS Cloud has been accessed by over 600,000 devices. With a workforce of more than 500 employees, 35% of whom are in R&D, HANCHU emphasizes product innovation to stay competitive and promote the use of clean and green energy.

Role Description

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional
Team Leader: MVNO Technical Support Desk
to join our dynamic team of
#Unstoppables.

Purpose of the Job:

The Team Lead is responsible for overseeing and ensuring the efficiency of the day-to-day activities of the real-time technical support team, services and systems.

This role focuses on managing the end-to-end activities of the technical support team that handles real-time customer queries, system anomalies and service interruptions for the MVNO business. This role involves defining and implementing support processes, managing vendor relationships, and ensuring the efficient resolution of incidents.

Main Responsibilities:

Process Definition and Implementation

• Define and implement detailed processes for handling various types of real-time customer queries and technical issues, ensuring efficient and effective resolution
• Conduct real-time trend analysis to identify recurring issues and areas for improvement, thereafter, develop and manage end to end resolutions
• Establish, document and implement standard operating procedures (SOPs) for the technical support team to ensure consistency and efficiency in operations
• Identify, assess, and mitigate potential financial risks and exposures, advise management on technical and financial implications and establish controls to prevent losses

Vendor Management

• Manage relationships with vendors and suppliers, ensuring they meet their contractual obligations and deliver high-quality services
• Manage vendors to implement necessary upgrades and maintenance to the technical support systems
• Negotiate contracts and manage service level agreements (SLAs) with vendors to ensure optimal service delivery

Team Management

• Lead a multidisciplinary team of engineers ensuring they have the resources, guidance, and support needed to deliver successful outcomes
• Mentor and develop team members, promoting a collaborative and productive work environment
• Assign tasks and responsibilities to team members based on their expertise, ensuring optimal team performance
• Define job functions and KPIs for D1 specialists, ensuring their roles are aligned with the team's objectives and operational needs
• Conduct performance ratings and provide feedback to D1 specialists, identifying areas for development and training
• Facilitate and/or lead internal knowledge sharing and skill transfer workshops
• Conduct regular team meetings to review performance, discuss challenges, and plan for upcoming tasks and projects
• Manage day-to-day people's tasks such as leave, standby and overtime schedule

Stakeholder Engagement

• Engage and collaborate with internal stakeholders, including the wholesale business division, to ensure alignment on objectives and priorities
• Engage and collaborate with external stakeholders, including MVNO partners and vendors, to manage relationships and address any issues or concerns
• Provide regular updates to senior management on team performance, system status and key metrics ensuring alignment with business objectives
• Manage customer expectations and ensure that delivered solutions meet or exceed requirements

Planning and Decision Making

• Design, develop and execute micro plans with a horizon of 3-9 months to achieve KPIs and service levels, including resource allocation, project timelines, milestone tracking and staff upskilling
• Identify, assess and drive decisions on business processes, vendor engagements and resource allocation, ensuring alignment with strategic goals and operational needs
• Analyze and propose application / DB / Equipment to senior management on team to meet and forward plan on operational requirements
• Identify, assess and implement improvements to existing processes to enhance efficiency and effectiveness

Customer Support Management

• Manage the day-to-day operations of the Technical Support Desk, driving timely and effective resolution of customer issues
• Manage customer escalations, ensuring that issues are resolved promptly and to the satisfaction of the customer
• Develop and manage the implementation of strategies to improve customer support processes and enhance overall customer experience
• Manage ticket and incident process to ensure MTTR (Mean Time to Resolve) aligns business and performance SLAs
• Collaborate with required teams to deliver detailed Root Cause Analysis ("RCA") or Incident Reports (IR) for all high-priority incidents within the agreed timeframe

Stakeholder Engagement

• Engage and collaborate with external stakeholders, including MVNO partners and vendors, to manage relationships and address any issues or concerns
• Collaborate with senior leadership, business stakeholders, and technical teams to ensure alignment on objectives and priorities
• Provide regular updates to senior management on team performance, system status and key metrics ensuring alignment with business objectives

Minimum Qualification

• Bachelor's degree in computer science, Engineering, Information Technology, or a related field

Experience

• 8+ years of relevant experience, including technical and management roles
• Proven experience in billing systems and backend processes, including the ability to troubleshoot and resolve complex issues
• Experience with network operations, solution architecture, and integration functions, with experience in managing these areas
• Ability to translate tactical approaches into actionable results and KPIs, ensuring the team meets its objectives and delivers high-quality service

Technical Competence
:

• In-depth knowledge of technical support and operations, including backend systems and vendor management
• Experience in managing technical teams and guiding D1 specialists, providing technical expertise and leadership
• Experience in ITIL practices for IT service management
• Knowledge of SDLC practice/processes
• Experience in AWS infrastructure and containerized environments
• Good knowledge of databases (Oracle, PLS/SQL or SQL Server)

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."