28 Technical Support jobs in Benoni
Technical Support Manager
Posted 2 days ago
Job Viewed
Job Description
Overview
Hire Resolve is working with a leading innovator in the renewable energy sector to find a Technical Support Manager with a strong electrical engineering background and a passion for solar technology to join their team in Benoni Gauteng. If youre looking for a career-defining move this opportunity is for you!
Minimum Requirements- Red Seal Certification (Wiremans license advantageous)
- Bachelors degree in Electrical Engineering : BEng / BEngTech / BTech
- 3 years experience in solar PV system design installation and commissioning
- Proficient in solar design software (preferred)
- Experience with residential and commercial solar PV systems
- Hands-on knowledge of inverters batteries and remote monitoring software
- Strong grasp of electrical design principles and solar PV components
- Skilled in fault finding troubleshooting and compliance with local electrical codes
- Valid drivers license and willingness to travel for on-site assessments
- Provide expert technical support for solar system design installation and performance
- Conduct system commissioning testing and remote diagnostics
- Troubleshoot and resolve complex system issues in the field and remotely
- Assist in the standardization of technical documentation and best practices
- Liaise with internal teams and clients to ensure quality and compliance
- Stay up to date on the latest solar technologies and regulations
This role offers the chance to work on industry-leading projects and advance your career in a fast-growing mission-driven sector. The successful candidate will be rewarded with a competitive salary and the opportunity to shape the future of sustainable energy.
How to ApplyReady to make your next career move. Contact Arista Palin at Hire Resolve today.
Required ExperienceKey Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepoint
- hardware
- Dns
- Technical Support
- Software Applications
Employment Type : Full-Time
Department / Functional Area : Engineering
Experience : years
Vacancy : 1
#J-18808-LjbffrTechnical Support Team
Posted today
Job Viewed
Job Description
Adcock Ingram Holdings Limited and its Subsidiaries ("we", "us") is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website
One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,
In the course of your application: we may
- collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
- use your Personal Information to confirm references or background checks you have provided us.
- request your consent to participate in aptitude tests or recruitment assessments.
We also use your personal information to respond to your inquiries, to verify your information and to share information with you.
Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.
By applying for this position, you consent to us processing your personal information.
We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.
Job Purpose:
To conduct the following activities within the Technical Support Team such as Process Validation, Technical Transfer, New Product Introduction, Hold Time Studies and relevant Investigations.
Reporting to:TST Pharmacist.
Key Job Output:
- Evaluate and provide advice with respect to current formulations and processes.
- Provide improvements for product processes to increase manufacturing efficiencies.
- Compile protocols and reports for relevant activities.
- Observe product manufacturing processes in the facility and record data as per approved protocols.
- Collate, analyse and discuss data in respective reports, and make recommendations.
- Conduct risk assessments on products and processes.
- Control and submission of samples for analysis and providing required documentation.
- Assist with investigations and report writing.
- Collate data from multiple sources for investigations.
- Complete investigations with workable solutions.
- Identify, where possible, root causes of issues and plan a course of action for further investigation and/or corrective actions.
- Complete investigations within allocated timelines.
- Evaluate new product manufacturing documentation.
- Ensure new products are optimised and introduced successfully into the manufacturing facility.
- Conduct trials as per SOP where necessary using relevant documentation.
- Compile, update and review SOP's timeously according to current procedures.
- Raise relevant deviations, change controls, CAPAs and incident forms where necessary.
- Assist with preventative/corrective actions with regards to audit responses.
- Ensure all work performed is of the highest quality and in full compliance with GxP's, SOP's, regulations and safety standards.
- Administrative duties (filing and maintaining relevant data bases).
Core Competencies:
- Ability to work independently as well as within a team and under pressure.
- Excellent decision making and problem solving skills.
- Excellent planning, organizing and multi-tasking skills.
- Excellent verbal and report writing skills.
- High attention to detail.
- Strong observation and innovative skills.
- Good communication skills.
Closing Date:16 September 2025.
- Matric Certificate.
- Appropriate tertiary qualification and relevant experience.
- Pharmacist Assistant Basic / Post-Basic advantageous but not necessary.
- Excellent computer literacy especially in MS Office mandatory.
- 3 - 5 years' experience in a pharmaceutical manufacturing environment. (specifically in production) or Direct experience is process validation.
- Understanding of GLP, GMP, Regulatory guidelines (SAHPRA, ICH, etc.).
Technical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrTechnical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrTechnical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrTechnical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrTechnical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrBe The First To Know
About the latest Technical support Jobs in Benoni !
Technical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrTechnical Support Consultant
Posted today
Job Viewed
Job Description
Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrO&M Technical Support
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide technical support to ensure reliable operations with minimal disruptions and high equipment uptime
- Conduct root cause analysis (RCA) and resolve technical issues within SLA, proactively implementing technical updates
- Plan, coordinate, and oversee preventative maintenance to extend asset life and avoid downtime
- Monitor and ensure adherence to maintenance plans and schedules
- Ensure full regulatory and safety compliance (ISO maintenance standards, HSE regulations, audit requirements)
- Deliver excellent customer service , resolving queries within SLA and maintaining high customer satisfaction levels
- Collaborate with lab, store, tech support, maintenance, and remote monitoring teams to ensure seamless operations
- Maintain accurate records, reports, and compliance checklists
- 3 Phase Installation Electrician qualification (minimum)
- Electrical Engineering Diploma (advantageous)
- 35 years experience in fault finding, system integration, and solar installations
- Solid technical knowledge of industrial systems and maintenance processes
- Computer literacy (MS Office Suite; SAP, ERP Systems, and job-specific software)
- Strong technical and analytical problem-solving ability
- Understanding of production, engineering, and maintenance processes
- Knowledge of compliance, ISO, and HSE standards
- Excellent communication (verbal and written)
- Ability to manage multiple priorities and deadlines
- Proactive and action-oriented
- Strong planning and organisational skills
- Flexible and resilient under pressure
- Customer-focused with excellent relationship-building ability
- Confident communicator with sound decision-making skills
Submit your updated CV, qualifications/ supporting documents.
If you do not receive a response within two weeks, please consider your application unsuccessful.