Field Service Engineer

Pretoria, Gauteng Ford Motor Company of South Africa (Pty) LTD

Posted 26 days ago

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Job Description

Job Description

The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.


Responsibilities
  1. Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
  2. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
  3. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
  4. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
  5. Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
  6. Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
  7. Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
  8. Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
  9. Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
  10. Support / conduct regular Service Manager and Service Foreman meetings.
  11. Vehicle Off Road (VOR) Days Measured.
  12. Dealer Satisfaction Index.
  13. Quality of Information Reported to PVT/ CRC / TAC.
  14. Fix It Right First Time Measurable.

Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSA)
  1. Strong verbal communication and writing skills in English.
  2. Fully competent with vehicle diagnostics and technical repair of vehicles.
  3. Process orientated with a disciplined, enquiring, and empathetic approach to problem solving.
  4. Outgoing approach to engage with people with a view to resolving and teaching.
  5. Good time management and prioritisation skills.
  6. Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships.
  7. Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel.
  8. Prepared to travel locally and internationally at short notice and for multiple days at a time.

QUALIFICATIONS and EXPERIENCE
  1. Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college.
  2. Vehicle diagnostics and technical problem-solving experience a must.
  3. PTS and FDRS Experience will be beneficial.
  4. Dealership operations and workshop experience an advantage.
  5. Must have a valid South African Driver's license.
  6. Must have a valid Passport.
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Field Service Engineer

Midrand, Gauteng i Place People

Posted 26 days ago

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Job Description

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Skinchem, 1 Bell Street, Meadowdale, Germiston

Skinchem, 1 Bell Street, Meadowdale, Germiston

Our client is a leader in the food packaging industry.

We are looking for a seasoned Field Service Engineer with some Sales Experience in the Manufacturing Industry.

Duties & Responsibilities

Responsibilities:

  • Participate in troubleshooting and repair activities to equipment.
  • Mentor and train Apprentice Engineer with routine maintenance, fault finding and installations.
  • Attend to breakdowns during and after business hours.
  • Sales visits to new and existing clients when technical responsibilities are slow.
  • Collect information and open an enquiry.
  • Present the offer to the client and go through the specification of the machine.
  • Follow up on opportunities from quotation right through to order.
  • Compile detailed visit reports on Salesforce.
  • Handling of customer complaints and resolving conflict.
Desired Experience & Qualification

Qualifications:

  • Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics
  • Formal Sales Training would be advantageous.

Skills & Attributes:

  • Solid understanding of electronic engineering principles and concepts.
  • Interpersonal Skills
  • Technical Marketing/Sales experience an advantage.
  • Strong problem-solving skills and attention to detail, with the ability to analyse complex problems and identify solutions.
  • Excellent communication and teamwork skills, with the ability to collaborate effectively with colleagues and stakeholders.
  • Eagerness to learn and adapt to new technologies and methodologies in the field of Weighing and Inspection Equipment.
These jobs were popular with other job seekers

Skinchem, 1 Bell Street, Meadowdale, Germiston

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Field Service Technician

Pretoria, Gauteng iStaff Recruitment

Posted 26 days ago

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Job Description

Field Service Technician

Reference: CPT -CB-1

We require a Field Service Technician with audio visual experience and solid experience with the programming of Crestron and Extron control systems.

Duties & Responsibilities
  • Remote and telephonic support to clients
  • Site visits
  • Conduct preventative maintenance
  • Fault finding
  • Configure video conferencing and audio visual equipment
  • Installations
  • Programming of Crestron and Extron control systems
  • Assist on-site Technician as needed
Minimum Requirements
  • Grade 12
  • Audio Visual system experience
  • Crestron and Extron programming
  • DSP programming
  • Polycom and Avaya experience
  • Own car and valid license
  • More than 2 years audio visual experience
  • Comprehensive knowledge of wiring, cable termination
  • Able to work over time, be on standby and travel when required
Package & Remuneration

R 280 000 - R 340 000 - Annually

PLEASE NOTE : Thank you for your interest in this position, we will review and be in touch if you are suitable. Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

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Field Service Technician

Midrand, Gauteng Staff Solutions Recruitment

Posted 5 days ago

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Job Description

Were looking for a skilled and self-motivated Field Service Technician. In this role, youll provide technical support to clients, perform repairs, and commission equipment. You will also play a key part in ensuring compliance, maintaining records, and supporting both internal teams and customers on-site and remotely.

Duties:
  • Report to client in writing and record keeping of repairs and returns
  • Prepare, submit and record keeping of warranty claims
  • Telephonic and on-site support for customers
  • Internal sales technical support
  • Maintain ISO requirements
  • Commissioning of equipment
  • Problem evaluation on specific applications where equipment is used
  • Attend to breakdowns
  • Ability to travel away from home, after hours, and cross border support
  • Assist with spare stock control and warehousing
  • Assist with customer quotes when required
  • Adhoc duties as required by Manager


Requirements:
  • Qualified Electrician or Technician with an N3 Certificate or National Diploma in Electrical Engineering
  • Practical experience in Control Systems , with exposure to Electronics and/or Pneumatics
  • Minimum of 3 years hands-on experience in Control Systems
  • Valid Drivers License required

Contract to permanent
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Field Service Technician

Midrand, Gauteng SHARON NUROCK RECRUITMENT CC

Posted 25 days ago

Job Viewed

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Job Description

Minimum Essential Job Requirements:
  • Qualified Electrician or Technician.
  • N3 or National Diploma: Electrical Engineering.
  • Minimum 3 years’ experience in Control Systems.
  • Experience with Control Systems electronics and/or Pneumatics.
Key Tasks:
  • Report to client in writing and record keeping of repairs and returns.
  • Prepare, submit and record keeping of warranty claims.
  • Telephonic and on-site support for customers.
  • Internal sales technical support.
  • Maintain ISO requirements.
  • Commissioning of equipment.
  • Problem evaluation on specific applications where equipment is used.
  • Attend to breakdowns.
  • Assist with spare stock control and warehousing.
  • Assist with customer quotes.
Competencies:
  • Knowledge of MS Office.
  • Excellent people skills.
  • Excellent written communication skills.
  • Valid driver's licence.
This advertiser has chosen not to accept applicants from your region.

Field service technician

Midrand, Gauteng Staff Solutions Recruitment

Posted today

Job Viewed

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Job Description

permanent
Were looking for a skilled and self-motivated Field Service Technician. In this role, youll provide technical support to clients, perform repairs, and commission equipment. You will also play a key part in ensuring compliance, maintaining records, and supporting both internal teams and customers on-site and remotely.Duties: Report to client in writing and record keeping of repairs and returns Prepare, submit and record keeping of warranty claims Telephonic and on-site support for customers Internal sales technical support Maintain ISO requirements Commissioning of equipment Problem evaluation on specific applications where equipment is used Attend to breakdowns Ability to travel away from home, after hours, and cross border support Assist with spare stock control and warehousing Assist with customer quotes when required Adhoc duties as required by Manager Requirements: Qualified Electrician or Technician with an N3 Certificate or National Diploma in Electrical Engineering Practical experience in Control Systems , with exposure to Electronics and/or Pneumatics Minimum of 3 years hands-on experience in Control Systems Valid Drivers License required Contract to permanent
This advertiser has chosen not to accept applicants from your region.

Field service engineer

Pretoria, Gauteng Ford Motor Company Of South Africa

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Job Description The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance. Responsibilities Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns. Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements. Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections. Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians. Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers. Attend relevant PCE / PVT meetings for information sharing and emerging concern update. Support / conduct regular Service Manager and Service Foreman meetings. Vehicle Off Road (VOR) Days Measured. Dealer Satisfaction Index. Quality of Information Reported to PVT/ CRC / TAC. Fix It Right First Time Measurable. Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSA) Strong verbal communication and writing skills in English. Fully competent with vehicle diagnostics and technical repair of vehicles. Process orientated with a disciplined, enquiring, and empathetic approach to problem solving. Outgoing approach to engage with people with a view to resolving and teaching. Good time management and prioritisation skills. Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships. Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel. Prepared to travel locally and internationally at short notice and for multiple days at a time. QUALIFICATIONS and EXPERIENCE Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college. Vehicle diagnostics and technical problem-solving experience a must. PTS and FDRS Experience will be beneficial. Dealership operations and workshop experience an advantage. Must have a valid South African Driver's license. Must have a valid Passport. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Field service engineer

Midrand, Gauteng I Place People

Posted today

Job Viewed

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Job Description

permanent
These jobs were popular with other job seekers Skinchem, 1 Bell Street, Meadowdale, Germiston Skinchem, 1 Bell Street, Meadowdale, Germiston Our client is a leader in the food packaging industry. We are looking for a seasoned Field Service Engineer with some Sales Experience in the Manufacturing Industry. Duties & Responsibilities Responsibilities: Participate in troubleshooting and repair activities to equipment. Mentor and train Apprentice Engineer with routine maintenance, fault finding and installations. Attend to breakdowns during and after business hours. Sales visits to new and existing clients when technical responsibilities are slow. Collect information and open an enquiry. Present the offer to the client and go through the specification of the machine. Follow up on opportunities from quotation right through to order. Compile detailed visit reports on Salesforce. Handling of customer complaints and resolving conflict. Desired Experience & Qualification Qualifications: Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics Formal Sales Training would be advantageous. Skills & Attributes: Solid understanding of electronic engineering principles and concepts. Interpersonal Skills Technical Marketing/Sales experience an advantage. Strong problem-solving skills and attention to detail, with the ability to analyse complex problems and identify solutions. Excellent communication and teamwork skills, with the ability to collaborate effectively with colleagues and stakeholders. Eagerness to learn and adapt to new technologies and methodologies in the field of Weighing and Inspection Equipment. These jobs were popular with other job seekers Skinchem, 1 Bell Street, Meadowdale, Germiston #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Field service engineer

Pretoria, Gauteng Ford Motor Company Of South Africa

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Job Description The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance. Responsibilities Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns. Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements. Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections. Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians. Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers. Attend relevant PCE / PVT meetings for information sharing and emerging concern update. Support / conduct regular Service Manager and Service Foreman meetings. Vehicle Off Road (VOR) Days Measured. Dealer Satisfaction Index. Quality of Information Reported to PVT/ CRC / TAC. Fix It Right First Time Measurable. Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSA) Strong verbal communication and writing skills in English. Fully competent with vehicle diagnostics and technical repair of vehicles. Process orientated with a disciplined, enquiring, and empathetic approach to problem solving. Outgoing approach to engage with people with a view to resolving and teaching. Good time management and prioritisation skills. Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships. Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel. Prepared to travel locally and internationally at short notice and for multiple days at a time. QUALIFICATIONS and EXPERIENCE Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college. Vehicle diagnostics and technical problem-solving experience a must. PTS and FDRS Experience will be beneficial. Dealership operations and workshop experience an advantage. Must have a valid South African Driver's license. Must have a valid Passport. #J-18808-Ljbffr
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Workshop / Field Service Technician

Pretoria, Gauteng Headhunters

Posted 4 days ago

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Job Description

A dynamic opportunity exists for an experienced Workshop / Field Service Technicians to join a leading player in the FMCG and food service machinery industry.

This role involves on-site client servicing and repairs of large-scale equipment across Gauteng.

Qualified Millwright (Trade Tested), with a strong electrical background.

Minimum 5 years’ experience in a similar technical or field-based role.

Previous experience in the FMCG or food service industry is essential.

Valid driver’s license and willingness to travel extensively.

Must be computer literate with good communication and technical reporting skills.

Afrikaans proficiency is beneficial, due to the nature of the client base.

Must be available for on-call duty every alternate week, including weekends (operational hours: 07:30 – 17:30).

Key Responsibilities:

Travel to client sites to troubleshoot, repair, and service large and complex machinery.

Conduct routine maintenance either on-site or in the workshop.

Perform equipment installations, commissioning, and client training.

Use and interpret technical documentation, blueprints, and electrical/mechanical schematics.

Run diagnostic tests and recommend corrective actions.

Provide technical support and urgent response to breakdowns as per client schedule.

Draft and submit detailed service reports.

Ensure customer satisfaction and service excellence in all interactions.

Adhere to all workplace safety protocols, both in-house and on client premises.

Maintain stock and ensure spare parts are arranged for job completion.

Collaborate with operations and technical teams to ensure smooth service delivery.

Manage and prioritisemultiple job cards, meeting strict deadlines with minimal supervision.

Ideal Candidate Profile:

Self-motivated, results-driven, and goal-oriented.

Excellent planning, organisation, and time management skills.

Able to work under pressure with attention to detail.

Strong problem-solving abilities and sound technical judgement.

Please note that should you not receive a response within 2 weeks, please consider your application unsuccessful.

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