20 Team Leader jobs in Randfontein

Call Centre Team Leader – Telecoms Upgrades

Position Overview

T
he Call Centre Team Leader will manage and support an outbound call centre team of 2 agents, while also actively participating in outbound calling activities (approx. 50% of working hours). The primary objective of this role is to drive performance and improve the success rate of customer upgrades from a monthly lead pool of ±5,000 customers. The role requires a balance of people leadership, performance management, customer engagement, and hands-on sales execution.

Key Responsibilities

• Team Leadership & Management (50%)
  Supervise and coach a team of 2 outbound agents to achieve daily, weekly, and monthly targets.
• Monitor call performance metrics (e.g., contact rate, conversion rate, average handling time, upgrade success rate).
• Conduct regular call listening, feedback sessions, and skills coaching to improve agent performance.
• Manage daily schedules, call allocations, and lead distribution to optimise productivity.
• Provide motivational leadership to drive team engagement and morale.
• Report performance, challenges, and improvement plans to senior management on a weekly basis.
• Outbound Sales & Customer Engagement (50%)
  Personally make outbound calls to customers to secure upgrades, working alongside the team to meet overall targets.
• Engage with customers professionally, identify their needs, and recommend suitable upgrade solutions.
• Handle objections and negotiate effectively to maximise conversion rates.
• Ensure all customer interactions meet compliance, quality, and service standards.
• Capture accurate customer information and outcomes in the CRM system.

Performance Management & Continuous Improvement Track
and analyse key metrics such as:

• Lead-to-contact rate
• Contact-to-upgrade conversion rate
• Individual agent vs. team performance
• Identify gaps and implement strategies to improve upgrade success rates.
• Recommend process improvements, including call scripts, incentive structures, and training initiatives.
• Data segmentation and dialler lead distribution strategies.
• Daily, weekly and monthly performance reports against established goals.

Collaboration

• Work closely with the broader sales, retention, and customer service teams to align upgrade campaigns.

• Provide customer feedback to management to improve products, pricing, and customer experience.

• Key Skills & Competencies

• Strong leadership and coaching ability.
• Proven track record in outbound call centre sales (telecoms experience highly advantageous).
• Excellent communication and persuasive selling skills.
• Strong data analysis and reporting ability (Excel / CRM / call centre systems).
• Ability to multitask between leadership duties and personal sales targets.

• Resilient, target-driven, and self-motivated.

• KPIs & Success Measures

• Upgrade Conversion Rate
  (main KPI).
• % of leads successfully contacted.
• Daily/weekly sales target achievement (team & individual).
• Agent performance improvement over time.

• Customer satisfaction scores and compliance adherence.

• Contract : 3 Months

• Constantia Kloof Gauteng
• Salary : R 52.00 per hour plus comm

Various Locations in South Africa

NB. Should you be interested, you can apply directly through LinkedIn and state the Town that you are applying for or email directly and in the subject line, insert
"Team Leader (Outbound Exp Required)"
to

Duties and Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement.

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

SUMMARY OF POSITION

The Team Leader is responsible for Team and Project supervision and some administrative duties with regards to the Team and Projects. This includes the physical installation of ICT Infrastructure, overseeing the work of others, surveying work sites, coordinating work flow within the team, act as the Company's liaison and provide on the job training to Assistant and Senior Assistant Technicians as needed.

ROLES AND RESPONSIBILITIES

Team Supervision

• Lead, direct and support to teams on site.
• Provide continuous and effective technical and supervisory support to teams on site.
• Ensure installations are completed on time. Ensure work is completed in accordance with the project plan, job schedule and planned timelines.
• Continuously train and upskill Assistant Technicians and Senior Assistant Technicians, teaching them technical skills and installation standards.
• Ensure that the team members takes care of and maintains their provided PPE kits.

Project / Site Management

• Accurately determine the scope of work, timelines, materials and tools required, based on the quote provided to the client, to complete the project within predetermined timelines. Plan installation accordingly, prior to commencing with the installation.
• Ensure project / job documentation is completed and provided to client, so that job sign-off can be requested.
• Draw / Update basic floor plans upon completion of the installation.
• Ensure that test results are available and complete Certification Documents to submit to the CAD Department.
• Provide project status / installation feedback to the Clients and Management on daily basis
• Timeously identify and report back on potential delays due to problems that may occur.

Installation and General

• Continuously deliver quality installations by showing dedication and a high attention to detail. The below are examples of how this is demonstrated:
• Installation photos
• QA checklists
• Limited returns to site to fix faults and do repairs after installation is complete
• Ensure effective housekeeping is done on site. The installation site is always left clean and tidy.
• Ability to test all installations to Level 3 specifications. Understand the set-up of the tester.
• Splicing - Adhere to the following:
• Proper preparation
• General neatness of work
• Splicing correct - fibre links when completed"
• OTDR Testing - Ability to test fibre installation and do fault finding with OTDR. Understand the set-up of the OTDR.

Administration

• The condition and maintenance of tools and equipment (drills, splice machines, testers, ladders etc) are safeguarded at all times. Tools/Equipment is not lost or damaged and is routinely maintained and cleaned.
• Completeness of toolboxes and toolkits, including hand tools. Tools are not lost or damaged and used for the correct applications. Ensure that tool checklists are completed regularly.
• Cleanliness and tidiness of company vehicle. Vehicles are not damaged (dents and scratches) and the necessary maintenance and upkeep is done.
• Ensure that timesheets are submitted for each Job timeously. Overtime correctly submitted.
• Responsible for ensuring the stock that has been issued is correct for the installation that needs to be completed (check stock before leaving the office)
• Stock returns always done once an installation has been completed. No other issues with stock returns?

• Provide WhatsApp Updates on site arrival, departure, issues, and project status.

• Complete and submit Vehicle Inspection Sheets.

• Daily: Complete Vehicle Inspection Sheet.
• Monthly: Submit all completed Vehicle Inspection Sheets and Travel Logs to the Fleet Adviser or Branch Manager.
• Responsible for ensuring that H&S documentation (risk assessments and reporting near misses) is submitted continuously.
• General care and maintenance of company PPE

Health, Safety, Quality and Environmental Responsibilities

• All Health and Safety documents to be completed and submitted daily
• Report any deviations that could lead to an accident
• Participate in Safety Training to improve safety standards
• Report incidents and accidents before the end of a shift
• Adhere to the Company's Health and Safety policy and procedure
• Look after your own safety and that of other employees
• Ensure that the SHEQ Management System requirements are met towards customer, internal, ISO, regulatory / legal requirements.
• Manage and perform all internal processes, especially those that affect the quality of the Organization's products.
• Work with Customers, Colleagues and Contractors towards continual improvement of the Management system and report the need for improvement to Management.
• Keep up standards and regulations with respect to Products and Services

Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior

JOB REQUIREMENTS

• Minimum of Grade 12 or equivalent
• Minimum years of experience:
• LEVEL 1: 2 years
• LEVEL 2: 4 years
• LEVEL 3: 5 years +
• Must be able to handle large scale projects
• Must have knowledge of Project Planning
• Must have sound knowledge of the Company's products and services
• Must have supervisory, leadership and conflict management skills
• Must be competent with the use of a Certification Tester
• Must be able to read and interpret building/floor plans
• Must understand the correct wiring specifications for the relevant cabling systems
• Must be able to match joints on power skirting and trunking
• Must be able to use the test equipment and interpret results on entry level testing
• Must be able to use hand tools and fastening materials
• Must have perfect colour vision as plans, wires and cables are colour coded
• Must be able to use both hands as well as have full range of motion in your hands and fingers
• Must have good verbal and written communication skills
• Must be available to travel and work overtime as and when required
• A valid driver's licence

BEHAVIOURAL REQUIREMENTS

• Must be able to motivate and bring out the best in the employees within the team
• Must be able to work independently as well as in a team
• Must have excellent organisational, planning, multitasking and administrative skills
• Must be able to follow instructions
• Must have exceptional attention to detail, be results and detail driven, and goal orientated
• Must be logical, methodical and proficient

• Must be able to prioritise jobs, perform under pressure and meet deadlines

• Must be able to manage time efficiently and effectively

• Must consistently maintain a high level of integrity, honesty and reliability
• Must be willing to take on new responsibilities and challenges
• Must have excellent Customer service skills
• Must be dressed professionally at all times
• Must conduct him/herself in the appropriate manner and show respect towards the Company, Clients, Suppliers, Contractors and fellow employees
• Must have excellent interpersonal and communication skills

Job Type: Full-time

Application Question(s):

• What is your salary expectation for this position?

Education:

• High School (matric) (Required)

License/Certification:

• drivers license? (Required)

Location:

• Vereeniging, Gauteng (Required)

Work Location: In person

Application Deadline: 2025/09/15

Expected Start Date: 2025/10/01

Duties and Responsibilities:

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately.
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

Minimum Requirements:

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience:

• Minimum of 5 years' Store Management experience
• Minimum of 8 years' Retail experience
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.

Overview

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

To oversee the management of the Call Centre based claims area nationally, and to ensure that the key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction thereof. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Type of Qualification: First Degree

Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

• Minimum of 3 years’ experience in short term insurance.
• Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.
• Minimum of two years management / leadership of an Insurance call centre
• Broad and sound insurance background on Personal lines Insurance cover and claims.

• Adopting Practical Approaches and Articulating Information
• Challenging Ideas and Convincing People
• Directing People
• Exploring Possibilities and Following Procedures
• Generating Ideas

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Qualifications

Type of Qualification: First Degree
Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

• Minimum of 3 years’ experience in short term insurance.
• Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.
• Minimum of two years management / leadership of an Insurance call centre
• Broad and sound insurance background on Personal lines Insurance cover and claims.

Additional Information

• Adopting Practical Approaches and Articulating Information
• Challenging Ideas and Convincing People
• Directing People
• Exploring Possibilities and Following Procedures
• Generating Ideas
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Qualifications
Type of Qualification:
First Degree

Field of Study:
Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

• Minimum of 3 years' experience in short term insurance.
• Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.
• Minimum of two years management / leadership of an Insurance call centre
• Broad and sound insurance background on Personal lines Insurance cover and claims.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Articulating Information
• Challenging Ideas and Convincing People
• Directing People
• Exploring Possibilities and Following Procedures
• Generating Ideas

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Administration|

Drive Sell-Out |

Operational Management |

Management and Execution of Promotional Activity |

Customer Service and Satisfaction|

6- 8 years sales experience, of which a minimum of 1 of those years needs to have been in a Consumer electronics environment at a managerial/supervisory level|Essential / Minimum|5-10 years|

Degree/NQF level 7

Sales/Marketing

Customer service skills

Administration skills

Leadership skills

Operations management

Self-disciplined

Human Resource Administrator | Recruiter | Industrial Psychology

Position Purpose: Manage the Hospital Event Management Team to provide excellent service in all interactions with stakeholders. Assist the team to resolve complex issues and complaints, build strong relationships, and understand customer needs and emotions. Ensure exceptional customer experiences and meeting customer care needs, while continuously learning about the customer journey to deliver outstanding service moments.

• 2 - 3 years experience in operations within the Medical Aid Industry
• 2 years experience in management within the Medical Aid Industry advantageous
• 2 years Leadership Experience
• 1 year experience in Quality Assurance, Workforce Planning and Recruitment
• 2 years Managed Healthcare Operations experience

• Clinical Bachelors Degree
• Registered Pharmacist/Nurse or other healthcare professional
• Relevant and active registration with regulatory body

• Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team
• Implemented team operational risk and governance structures, measures and frameworks are monitored and necessary action is taken to address issues, when necessary
• Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets

• Implement team operational plans and ensure delivery objectives are met through collaboration with other teams within and linked to the department/project
• Identify opportunities to improve the team's core operational internal processes and internal supply chain
• Resolve team operational conflicts
• Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner

• Plan and implement daily, weekly and/or quarterly operational changes within the team to respond to external influences
• Ensure relevant sections of the business plan are implemented to support operational quality and departmental priorities
• Communicate relevant sections of the team operational plan to facilitate buy-in of the employees
• Ensure implementation of workplans maintains operational best practice and leads to continuous delivery improvement

• Manage the operational performance of the team per HR frameworks and policies to ensure delivery to agreed standards and objectives
• Provide staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme
• Support transformation through valuing diversity within the team and department
• Behave in alignment with the Medscheme values

• Maintain appropriate, active and informative relationships with customers and relevant stakeholders
• Address customer or stakeholder complaints in alignment with policies and procedures and ensure customer/stakeholder buy-in

• Recruitment and Selection principles and applications
• Knowledge and application of relevant legislation
• Knowledge and application of processes and procedures
• Business systems knowledge

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on progress and the availability of line managers.

• AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create

Should you not receive feedback within a month of applying, please consider your application unsuccessful!