8 Team Leader jobs in Randfontein

Duties and Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement.

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Duties and Responsibilities:

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately.
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

Minimum Requirements:

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience:

• Minimum of 5 years' Store Management experience
• Minimum of 8 years' Retail experience
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.

Sales Management|

Shelf Health Management|

Control Expenses|

Execution of Point of Purchase |

Administration|

Customer Service and Satisfaction|

2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a related FMCG environment|Essential / Minimum|0-5 years|

Diploma/NQF level 5, Driver's license (code 8)

Sales acumen

Marketing knowledge

Customer service skills

Administration skills

Communication skills (verbal & written)

Organisational skills

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.

Qualifications
Type of Qualification:
First Degree

Field of Study:
Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

• Minimum of 3 years' experience in short term insurance.
• Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.
• Minimum of two years management / leadership of an Insurance call centre
• Broad and sound insurance background on Personal lines Insurance cover and claims.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Articulating Information
• Challenging Ideas and Convincing People
• Directing People
• Exploring Possibilities and Following Procedures
• Generating Ideas

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Administration|

Drive Sell-Out |

Operational Management |

Management and Execution of Promotional Activity |

Customer Service and Satisfaction|

6- 8 years sales experience, of which a minimum of 1 of those years needs to have been in a Consumer electronics environment at a managerial/supervisory level|Essential / Minimum|5-10 years|

Degree/NQF level 7

Sales/Marketing

Customer service skills

Administration skills

Leadership skills

Operations management

Self-disciplined

Position Purpose:

To lead the team and drive end to end processes in order to deliver a customer-centric business environment. Ensure that the operational area is aligned to Medscheme and client schemes strategic objectives. Provide holistic care that is personalised and accessible, managing the journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 - 3 Years Operational experience and 2 years management experience advantageous

2 years Leadership experience

1 year Experience in Quality Assurance, Workforce Planning and Recruitment

Qualifications:

Diploma in General Nursing and a Degree/Diploma in ICU

Compliance and Risk Management

• Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team

• Implemented team operational risk and governance structures, measures and frameworks are monitored and necessary action is taken to address issues, when necessary

Financial Management

• Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets

Operating Model

• Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project

• Identify opportunities to improve the team's core operational internal processes and internal supply chain

• Resolve team operational conflicts

• Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery

Operational Implementation of Strategy

• Plan and implement daily, weekly and/or quarterly operational changes within the team to respond to important external influences

• Ensure relevant sections of the business plan are implemented in a manner that supports operational quality and meets the defined departmental priorities

• Communicate the relevant sections of the team operational plan to facilitate buy-in of the employees

• Ensure implementation of workplans in a way that maintains operational best practice and leads to continuous delivery improvement

Operational Leadership

• Manage the operational performance of the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives

• Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme

• Support transformation through valuing diversity within the team and department

• Behave in alignment with the Medscheme values

Stakeholder Management

-We are looking for a dynamic and results-driven leader to join our team, someone who can drive operational excellence, stakeholder engagement, and strategic delivery. The ideal candidate will ensure legal, statutory, and regulatory compliance is upheld, while implementing effective risk and governance frameworks. You will manage departmental expenses, identify cost-saving opportunities, and support financial targets. This role requires strong operational leadership, including the implementation of team plans, resolution of conflicts, and continuous improvement of internal processes. You will lead daily, weekly, and quarterly operational changes aligned with business priorities, ensuring best practices and consistent delivery. A key part of the role involves managing team performance, coaching and mentoring staff, fostering diversity, and creating a safe, engaging work environment. You will build and maintain strong relationships with internal and external stakeholders, address concerns professionally, and collaborate across departments to ensure timely resolutions. Additional responsibilities include onboarding new employees, maintaining quality standards, supporting ISO and compliance requirements, conducting performance reviews, and representing business capabilities in governance forums. You will also oversee resource planning, manage service levels, monitor trends, and drive customer satisfaction. Embracing digital transformation and agile methodologies is essential, as is the ability to adapt to changing business needs and ensure continuity during unplanned downtime. If you are passionate about leading teams, driving strategic outcomes, and making a meaningful impact, we invite you to apply.

Generic Objectives

People Leadership:

-Lead and inspire your people and drive team collaboration.

-Develop and support your people growth by focusing on their strengths

and styles.

-Coach and enable team to maximise their potential.

-Empower your people with skills to improve confidence, knowledge and communication

skills.

-Amplify your people's imagination and self

-learning.

-Create a safe and happy working environment that inspires all, adapting to needs of

your people.

-Manage, monitor leave and wellness of your people.

-Recognise and appreciate excellence and team collaboration in real

-time.

Continuous improvement:

-Identify areas of improvement and solving for sustainable solutions through root cause analysis, lean six sigma methodologies

and feedback loops.

-Assist with user acceptance testing and coach your teams through changes.

-Demonstrate excellence in communication and daily

performance management.

Workforce Management:

-Perform Resource planning, forecasting and management across all channels and touch points.

-Manage and plan downtime when required.

-Manage work volume and ensure service levels are met and improved.

Business Continuity Management:

-Understand how to manage business continuity and unplanned downtime.

-Manage incidents and service level

continuity.

Manage and Maintain Operational Content:

-Represent the business capability in the organisation's governance model.

-Collaborate with solution

capabilities and product owners to ensure operational content enables the implementation of all business strategies.

-Manage and maintain consistency

of all Standard Operating Processes and Operational Resources by working collaboratively with capability owners and forums.

-Attend and participate

in all required forums in the governance model, supporting all roles in the business model.

Manage Performance:

-Motivate the team to achieve the organisational goals.

-Manage timelines and priorities to ensure business goals are met.

-Conduct performance reviews and align to frequent coaching.

-Provide exceptional organisation and focus for the team. Conduct performance management.

Recruitment Management:

-Manage and adhere to all recruitment policies and processes.

-Empower and enable new employees ensuring all resources are

ready to ensure a seamless and engaging on boarding.

Relationship Management:

-Collaborate and manage all stakeholders proactively.

-Understand your stakeholders needs.

-Build and establish relationships

at all levels with external partners and internal departments so ensure that timeous resolutions are found to any problems that may arise.

-Develop, maintain and improve consistent client communication and engagements. Be a brand ambassador.

Perception Management:

-Support the business objectives and drive customer satisfaction through the required metrics.

-Monitor trends and provide

possible improvements. Lead the delivery of excellence in customer satisfaction.

Quality Management:

-Manage the implementation of the Quality Management Framework with adherence to standards.

-Empower and drive the ISO and compliance requirements set by the business, monitor and improve.

-Perform quality evaluations for team members and peer to peer

reviews. Understand and drive digital transformation:

-Understand and embrace technology and attributes required in a Digital Environment.

-Empower

the digital agile way of working to optimise efficiencies, improve communication and collaboration.

Knowledge

-Health Care Industry

-Knowledge and application of relevant legislation and regulations

-Knowledge, application and improvement of policies and procedures

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create

Should you not receive feedback within a month of applying, please consider your application unsuccessful

Position Purpose

Manage the Hospital Event Management Team to provide excellent service in all interactions with stakeholders. Assist the team to resolve complex issues and complaints, build strong relationships, and understand customer needs and emotions. Ensure exceptional customer experiences and meeting customer care needs, while continuously learning about the customer journey to deliver outstanding service moments.

Experience

2 - 3 years experience in operations within the Medical Aid Industry

2 years experience in management within the Medical Aid Industry advantageous

2 years Leadership Experience

1 year experience in Quality Assurance, Workforce Planning and Recruitment

2 years Managed Healthcare Operations experience

Qualifications

Clinical Bachelors Degree. Registered Pharmacist/Nurse or other healthcare professional. Relevant and active registration with regulatory body

Compliance and Risk Management:

Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team

Implemented team operational risk and governance structures, measures and frameworks are monitored and necessary action is taken to address issues, when necessary

Financial Management:

Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets

Operating Model:

Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project

Identify opportunities to improve the team's core operational internal processes and internal supply chain

Resolve team operational conflicts

Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery

Operational Implementation of Strategy:

Plan and implement daily, weekly and/or quarterly operational changes within the team to respond to important external influences

Ensure relevant sections of the business plan are implemented in a manner that supports operational quality and meets the defined departmental priorities

Communicate the relevant sections of the team operational plan to facilitate buy-in of the employees

Ensure implementation of workplans in a way that maintains operational best practice and leads to continuous delivery improvement

Operational Leadership:

Manage the operational performance of the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives

Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme

Support transformation through valuing diversity within the team and department

Behave in alignment with the Medscheme values

Stakeholder Management:

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained

Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Knowledge:

Recruitment and Selection principles and application

Performance Management practice

Knowledge and application of relevant legislation

Knowledge and application of processes and procedures

Business systems knowledge

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create

Should you not receive feedback within a month of applying, please consider your application unsuccessful