12 Support Specialist jobs in Centurion

Job Description
We're looking for a Technical Support Engineer to join the team and provide dealers with prompt and accurate diagnostic information to support vehicle repair.

It's an onsite role, based at our client's site in Irene, Centurion, 0178.

Responsibilities Include

• Record electronically all details of cases and interactions to support quality / manufacturing process improvements.
• Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary
• Highlight the requirement for field visits where necessary and escalate issues to the team leader.
• Travel to markets to support in market vehicle diagnostics and repair for escalated cases. Provide feedback in a weekly review.
• Support new product launches as and when required and increase the frequency of market visits to ensure a smooth launch period (90 days).
• Hold a weekly aged case review with Regional CS Managers to promote a timely fix. Escalate where issue is technical, process or parts related.
• Work with the Regional CS Managers to manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required.
• Attend product update training programmes and maintain a minimum of Level 4 certification.
• Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists.
• Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF. Share best practice and lessons learned with internal departments and where relevant the dealer network.

Skills And Experience Needed
You'll have some previous, relevant experience and be a strong communicator with excellent attention to detail.

• Bachelor's or equivalent Technical Qualification
• Previous relevant experience
• Up-to-date technical / diagnostic experience including all major systems and subsystems, particularly engine management, electronic equipment and vehicle emissions
• Experience to carry out vehicle repairs at master technician level
• Level 4 Technician Level would be advantageous
• Experience of repair process and current technical bulletins etc

About Us
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at

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With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

An educational company in Centurion is currently looking to hire an individual with exceptional communication and analytical skills to join our team for a 12-month contract (January – December 2026) as a Technical Support Assistant. The ideal candidate should display the desired level of technical competency and eager to learn.

REQUIREMENTS

• Bachelor's degree or final year in IT, Engineering and/or related field (with limited subjects in 2025).
• Proficient in MS Excel, SQL Server, MS Word & MS Projects.
• Well-spoken with a good command of English and Afrikaans verbally and in written communication.
• Must be detail-orientated and analytical.

DUTIES

• Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
• Support departments with system-related queries.
• Provide ongoing support on project solutions to operational teams.
• Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
• Identify areas for project requirements to address ongoing issues.
• Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.
• Provide general reporting on trends and productivity.
• Assist with report creation, interpretation and, where necessary, restructuring of data.
• Prioritize tasks.
• Apply a systematic approach to problem solving.
• Coordinate the required resources in the respective team to resolve issues effectively.

The position is based in Centurion.

The candidate will be required to work 25 hours per week.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

We're looking for a Level 4 Technician to join the team as a Technical Support Engineer to provide dealers with prompt and accurate diagnostic information to support vehicle repair.

It's an onsite role, based at our client's site in Irene, Centurion, 0178.

Responsibilities include:

• Record electronically all details of cases and interactions to support quality / manufacturing process improvements.
• Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary
• Highlight the requirement for field visits where necessary and escalate issues to the team leader.
• Travel to markets to support in market vehicle diagnostics and repair for escalated cases. Provide feedback in a weekly review.
• Support new product launches as and when required and increase the frequency of market visits to ensure a smooth launch period (90 days).
• Hold a weekly aged case review with Regional CS Managers to promote a timely fix. Escalate where issue is technical, process or parts related.
• Work with the Regional CS Managers to manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required.
• Attend product update training programmes and maintain a minimum of Level 4 certification.
• Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists.
  Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF. Share best practice and lessons learned with internal departments and where relevant the dealer network.

Skills and experience needed:

You'll have some previous, relevant experience and be a strong communicator with excellent attention to detail.

• Bachelor's or equivalent Technical Qualification
• Previous relevant experience
• Up-to-date technical / diagnostic experience including all major systems and subsystems, particularly engine management, electronic equipment and vehicle emissions
• Experience to carry out vehicle repairs at master technician level
• Level 4 Technician
  Experience of repair process and current technical bulletins etc

Job Summary - One Source ICT

We are seeking an experienced and customer-focused IT Support Technician to join our team. As part of our Managed IT Services division, you will provide technical support to our clients across various industries. You will be responsible for resolving hardware, software, and networking issues, ensuring client systems remain secure, stable, and fully operational.

Key Responsibilities

• Provide first and second-line technical support to clients via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
• Perform installation, configuration, and maintenance of hardware, operating systems, and software applications.
• Monitor and respond to alerts from IT systems and proactively address potential issues.
• Escalate unresolved problems to senior engineers or vendors as required.
• Manage and document service tickets in line with company processes and client SLAs.
• Assist in deploying and supporting Microsoft 365, cloud solutions, backup systems, and security tools.
• Conduct routine maintenance tasks such as patch management, updates, and antivirus monitoring.
• Provide user training and guidance on IT best practices, security awareness, and system use.
• Participate in project work including system upgrades, migrations, and new client onboarding.

kills and Qualifications

• Minimum 2–3 years' experience in IT support or helpdesk role (MSP environment advantageous).
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
• Experience with ticketing systems and remote monitoring & management (RMM) tools.
• Familiarity with firewalls, routers, switches, and wireless technologies.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong customer service orientation and ability to communicate effectively with both technical and non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft MCP/Modern Desktop, or equivalent (advantageous).

Key Competencies

• Customer service and client relationship focus
• Strong organizational and time management skills
• Adaptability to changing technologies and client needs
• Attention to detail and commitment to quality service

What We Offer

• Competitive salary
• Opportunities for training, certification, and career growth
• Exposure to a wide variety of technologies and client environments
• Supportive team culture in a growing managed services business

Application Process:
Interested candidates should submit their CV and cover letter to

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Travelling and overtime work may be required from time to time.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage

Job Types: Full-time, Temp to perm

Ability to commute/relocate:

• Midrand, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Solar Technical Support: 1 year (Required)

License/Certification:

• driver's license (Required)

Work Location: In person

Company Description

HANCHU Energy SA (Pty) Ltd is an international technology innovation enterprise that provides standardized energy storage products and systems. With an annual production capacity of 8GWh, HANCHU has delivered over 100,000 advanced energy storage systems globally. The independently developed HANCHU ESS Cloud has been accessed by over 600,000 devices. With a workforce of more than 500 employees, 35% of whom are in R&D, HANCHU emphasizes product innovation to stay competitive and promote the use of clean and green energy.

Role Description

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage

Company Description
At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

About The Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description
This role will be responsible for providing critical support to the firm and its practitioners in respect of all firm independence related matters through:

• Project managing practice reviews, quality reviews, member firm standards as required both internally and by regulators
• Policy drafting, reviewing and maintenance.
• Report writing in relation to response to any internal / external review.
• Liaison with various stakeholders, both in the team and with other leaders / monitoring teams.
• Roll-out of client and engagement acceptance independence monitoring program
• Review and reporting of testing material
• Development of new monitoring activities / updating / refine monitoring activities within the function.
• Supports the implementation of strategy of the QIRR Independence Area in relation to specific area of expertise
• Providing technical and specialized independence support to engagement teams and Service Line Risk Leaders to manage the client portfolio.
• Provide Subject Matter Expert Training, both for internal teams as well as to other Service lines.
• Roll-out of new independence requirements to the Firm.
• Develop, update, and maintain systems, templates and processes and manuals.
• Liaising with various service lines and independence teams across Deloitte Africa.
• Provide reporting to DOI on a regular basis.
• Roll-out of communications with respect to subject matter areas and consultation procedures in line with the communication strategy.
• Providing guidance, monitoring and supervision of those reporting into the role.

Qualifications
Minimum Qualifications
CA (SA)

Desired Qualifications
Relevant business-related tertiary qualification:

• A compliance, risk, audit, or independence background
• Professional service delivery
• Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way.

Minimum Experience

• 18 months years working experience (managerial experience ideal)
• Knowledge of the applicable regulatory bodies (IESBA/IFAC/SEC/PCAOB etc.) applicable to the audit environment. Knowledge of relevant South Africa Companies Act requirements affecting an audit environment. (Section

Desired Experience

• Manegerial experience
• Knowledge of risk and independence aspects affecting the audit environment would be an advantage.
• Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage (if you are a Deloitte internal candidate)
• Hands-on independence experience and a good understanding of independence in a professional services environment and the application of Independence management methodologies would be an advantage.

Additional Information
Technical Capabilities

• High computer literacy, with solid working experience in Microsoft Office (Outlook, Word Power Point, TEAMS; SharePoint and advanced Excel would be an advantage).
• Demonstrated leadership skills
• Excellent written and verbal business communication skills and an excellent proficiency in English – written & oral.
• Able to conduct meetings and workshops and deliver presentations skilfully.
• Delivery- and action-focused, and persistence and perseverance in driving issues to resolution.
• Good understanding of the principles of risk management and the ability to develop and present risk views with appropriate mitigation strategies.

Behavioural Competencies

• Excellent time management skills; ability to work on multiple simultaneous activities, apply prioritisation, and negotiate deadlines.
• Self-motivated, high-energy levels, enthusiastic, committed, dynamic and driven.
• Mature attitude with the ability to apply sound judgement to matters.
• Ability to follow through on tasks to completion; good follow-up skills.
• Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.
• Ability to work with minimal guidance in a highly motivated and dynamic team.
• Good mentorship and coaching ability with desire to develop self and others

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful of Recruitment Scams:
Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Personal lines Data Capturer: Client Services will be responsible for inbound/outbound telephonic communication with client base.

Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Minimum Requirements

Minimum Qualification

• Grade 12/Standard 10/NQF 4

Minimum Experience

• Minimum 12 months Call Centre and administrative experience
• Computer literacy

Deliverables include, but will not be limited to

• Quality orientated and organized
• Self-disciplined and Self-motivated
• Analytical and desire to excel
• Active listening skills
• Problem-solving skills and solution-oriented
• Excellent administrative skills
• Good communication skills (verbal & and written)
• Able to work flexible hours Customer focused
• Results and Target driven
• Teamwork and Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Excellent attendance record

Knowledge and Skills

Customer Service

Team Support

Administration

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

ROLE PURPOSE

The Technical Support Engineer (OT Remote Support) is responsible for delivering advanced frontline technical assistance for Operational Technology (OT) and Information Technology (IT) systems used in industrial environments such as power stations and mines.

This role involves remote troubleshooting, system monitoring, and deployment support for critical OT infrastructure including weighbridges (road delivery) and conveyor systems (belt delivery).

Operating within a high-trust, customer-facing environment, the engineer ensures rapid incident response, accurate resolution, and exceptional service delivery to maintain uptime and operational continuity across all supported sites.

ROLE REQUIREMENT

Remote Support and Troubleshooting

• Diagnose and resolve complex issues related to OT systems (RFID systems, PLCs, CCTV, massmeters) and IT infrastructure (servers, networks, and applications).
• Utilise remote access tools (e.g., AnyDesk, TeamViewer, etc.) to assist on-site personnel in resolving faults.
• Identify root causes and escalate to relevant Subject Matter Experts (SMEs) or Quality System Engineers (QSEs) as required.
• Support software, firmware, and configuration updates across OT devices and systems.
• Conduct advanced triage and validation for incidents escalated beyond first-line support.

System Monitoring and Maintenance

• Proactively monitor OT and IT environments using dashboards (Nagios, Zabbix, Grafana, other) to identify anomalies, trends, or service degradation.

• Respond to monitoring alerts, initiate corrective actions, and restore system functionality.

• Maintain and document system health reports, alert events, and performance analytics.

• Deployment and Installation Support
• Support the deployment, configuration, and validation of OT systems, site gateways, and software updates.
• Coordinate with field technicians to ensure smooth site installations and system upgrades.
• Document process steps, test results, and validation outcomes.

Service Desk and SLA Management

• Triage, validate, and respond to incoming support tickets via service management platforms (e.g. ServiceNow, Remedy).

• Prioritise tasks in line with Service Level Agreements (SLAs) and business impact.

• Accurately record incident details, troubleshooting steps, and resolutions in the knowledge base.
• Ensure proper escalation and collaboration with 2nd line, DevOps, or product teams for unresolved or complex issues.

QUALIFICATIONS & EXPERIENCE

Education and Certifications

• National Diploma, Certificate, or Degree in Information Technology, Computer Science, Engineering, or related field.

Industry certifications advantageous:

• CompTIA (A+, Network+, Linux+)
• Microsoft Certified (Azure Fundamentals, M365)
• ITIL Foundation
• Cisco CCNA

Experience

• Minimum 3+ years in a technical support (L1) role or 6+ years in an L2 role within OT/IT environments.
• Proven experience handling incidents, service requests, and monitoring-based support in high-availability environments.
• Exposure to ITSM frameworks or ITIL-aligned processes.
• Experience working within the power generation, mining, or industrial automation sectors is advantageous.

Technical Knowledge

• Strong foundational understanding of Operational Technology, Industrial Control Systems, and IT Infrastructure.
• Familiarity with RFID systems, PLCs, CCTV systems, weighbridge systems, and conveyor control systems.
• Knowledge of monitoring tools (Nagios, Zabbix, Grafana) and service desk platforms (e.g. ServiceNow, Remedy).
• Proficiency in networking fundamentals, TCP/IP protocols, VPN technologies (e.g., FortiClient VPN).
• Working knowledge of Windows and Linux environments.
• Exposure to IoT devices, electrical engineering concepts, and industrial automation.

Desirable Knowledge

• Scripting languages: PowerShell, VBA