17 Store Managers jobs in Tembisa

We are looking for a knowledgeable, professional, and personable Customer Service Training Specialist to join our team! The ideal candidate will have a strong customer service background and expertise in implementing effective training techniques. The primary focus of this role is to train new and existing team members on the fundamentals of good customer service to ensure excellent service levels are maintained.

• Conduct training needs analysis
• Develop, compile, and maintain training manuals, records, and support materials, ensuring they remain current and relevant
• Create, schedule, and deliver training programs based on employee needs, business priorities, and best practices
• Monitor and evaluate training effectiveness using measurement and feedback tools to track outcomes and ensure alignment with objectives
• Provide technical support and expertise, resolving queries to support employee development
• Support new projects and technologies
• Design learning materials using innovative techniques for effective content delivery
• Develop and maintain program content and assessments, including e-learning storyboards
• Create infographics, graphics, presentations, and other learning aids
• Develop e-learning materials to meet training outcomes and suggest further actions based on observations
• Align learning materials with best practices
• Ensure quality standards in program content and upload/testing on LMS
• Design assessment tools to evaluate learner understanding and developmental areas
• Advise leadership on development issues based on assessment outcomes and report on development gaps and completion rates
• Ensure assessments meet quality standards

• Initiate projects with kick-off meetings
• Conduct needs assessments and gather requirements
• Coordinate with business units to set achievable deadlines
• Facilitate analysis and design sessions, conduct interviews to determine learning requirements
• Develop and present customer service training proposals and plans
• Implement training plans and coordinate resources
• Ensure all proposals and materials are approved by the HR Director
• Monitor project progress and report to HR management
• Escalate issues as needed

• Provide feedback to improve service quality
• Identify training and refresher needs
• Design and coordinate capacity development interventions
• Implement performance management and talent initiatives to address performance gaps
• Prepare and analyze performance improvement reports
• Use reports to develop action plans and enhance processes
• Foster a culture of results, innovation, and quality assurance

• Promote a culture of respect and understanding
• Recognize effective collaboration outcomes
• Facilitate cross-team cooperation and information sharing
• Engage stakeholders to develop joint solutions

• Maintain high standards of quality and productivity
• Follow internal procedures consistently
• Plan and prioritize effectively
• Anticipate and manage change
• Balance personal objectives with organizational needs

Job title : IT Customer Service Co-ordinator

Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links

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Role Overview :

• We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place.

Key Responsibilities :

• Coordinate and schedule IT resources for various internal and external projects.
• Manage and maintain calendars, appointments, and project timelines.
• Assist with administrative tasks such as documentation, reporting, and procurement.
• Collaborate with IT and project teams to ensure effective resource allocation.
• Track and maintain inventory of IT assets and manage purchase orders.
• Support the IT department with ad-hoc tasks and ensure all systems run smoothly.
• Foster a culture of collaboration, problem-solving, and continuous improvement within the team.

Requirements :

• Proven experience in an administrative or scheduling role, ideally within an IT or technical environment.
• ITIL 4 Certification will be an advantage
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft 365 and other service desk tools.
• A proactive attitude and the ability to work independently.
• Strong problem-solving skills and the ability to think on your feet.

What We Offer :

• A dynamic and innovative working environment where your contributions matter.
• Opportunities for professional growth and development.
• A supportive and collaborative team culture focused on helping each other and the community.

• Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
• 5+ years experience in national training, customer experience, or service excellence roles
• Lead, inspire, and manage a national team of 8 training and service professionals
• Align team objectives with business strategy and EXCO directives
• Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
• Foster collaboration between regional trainers, managers, and support teams to ensure consistency
• Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
• Conduct gap analyses to identify training needs and implement new programs
• Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
• Provide coaching support for managers and leaders to reinforce service standards
• Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
• Lead the national complaints and customer feedback program, ensuring timely resolution
• Identify trends and design training or service improvements to address recurring issues
• Develop service recovery strategies that build loyalty and protect brand reputation
• Promote a customer-first culture that permeates every store
• Partner with cross-functional teams to create and deliver customer experience initiatives
• Implement service audits and mystery shopper programs to monitor quality
• Launch reward and recognition programs tied to service excellence KPIs
• Benchmark against global service standards to drive continuous improvement
• Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
• Present insights, gap analyses, and improvement recommendations at board level
• Manage the national service training budget and ensure cost-effective implementation
• Ensure consistent rollout of training and service initiatives nationwide