772 Store Managers jobs in South Africa

We at Assist World are looking for a highly motivated
Virtual Assistant (VA)
on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.

This role begins as a
2-month contract
with the opportunity to transition into a longer-term engagement on a month-to-month basis.

Key Responsibilities

• Manage customer service inquiries with professionalism and empathy across email and other communication channels.
• Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
• Organize and maintain inboxes, respond to messages, and flag priority communications.
• Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
• Assist in developing streamlined processes for efficiency and scalability.
• Provide ad hoc support on special projects as the company grows.

Qualifications

• 3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
• Strong written and verbal communication skills in English.
• Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
• Highly organized, detail-oriented and capable of managing multiple priorities.
• Independent, proactive, and solution-driven mindset.
• Flexible and adaptable to the needs of a startup environment.

Preferred Skills

• Experience in health tech or startup environments.
• Familiarity with project management or customer support platforms.
• Creative problem-solving and process improvement mindset.

Overview

We are seeking highly motivated Customer Service & Sales Specialists with proven experience in both delivering exceptional client support and driving sales results. This is a fast-paced, performance-driven environment where your communication skills, professionalism, and ability to connect with customers will directly impact success.

Key Responsibilities:

Client Engagement

• Handle inbound and outbound calls with professionalism, confidence, and energy.
• Drive sales performance by identifying opportunities, upselling, and closing with impact.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Deliver outstanding customer service by addressing client needs, resolving concerns, and ensuring a positive customer journey.
• Ensure follow up and follow through on all client queries
• Identify any potential errors or obstacles that may arise which might impact client experience,
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end
• Lead Management: Handle new case leads from sources such as social media and word-of-mouth.
• Case Creation: Create new case files by capturing essential client details, including name, phone number, and email.
• Client Communication: Manage initial calls through an automated dialer system, ensuring all interactions are professional and timely.
• Scripted Communication: Read the Welcome Script to clients who are interested in proceeding with case creation.
• Consistently achieve performance targets for both quality and sales metrics.
• Work collaboratively within a team while demonstrating personal accountability for results.

Client Verification

• Information Gathering: Collect additional client data on medical conditions, addresses, and financial background
• Agreement Management: Send agreements to clients via crm, confirm receipt, and track signed agreements.
• Data Entry: Update communication logs with call outcomes, reasons for non-continuation, and any additional case details.
• Maintain accurate customer records and ensure compliance with all processes and policies.
• Case Disposition: Disposition calls appropriately based on the client's responses
• Special Cases Handling: Manage interactions for clients with sponsors or minors, ensuring all necessary data is collected and agreements are signed.
• Quality Assurance: Follow quality control measures to ensure accuracy and adherence to procedures during client interactions and case creation.
• Technical Proficiency: Familiarity with using automated dialers (e.g., Vicidial), customer relationship management (CRM) systems, and basic office software.
• Team Collaboration: Willingness to work closely with the Welcome Team Lead and other departments to ensure the smooth handling of cases.

Experience & Qualifications

• Proven track record in both customer service and sales environment
• Must have no less than 12 months customer service experience and 6 months sales experience
• Must be currently active on a dialer or have recent direct face-to-face customer engagement experience (retail, in-person sales, or service)
• Strong communication skills with a voice that sounds incredible over the phone—clear, confident, engaging, and persuasive
• Demonstrated drive, resilience, and hunger to achieve targets
• Ability to adapt quickly, handle objections, and maintain professionalism under pressure
• International customer service experience. (Advantageous)
• Ability to work shifts from 3pm - 3am

We want customer-first specialists who truly care about client needs, can handle conversations with confidence, and are willing to go the extra mile. Sales skills are an advantage, but your service quality, professionalism, and voice presence are what will make you stand out

Join Our Team

Are you passionate, driven, and ready to make an impact? We're looking for talented individuals to join our growing team

• Sales / Customer Service
• Outbound
• 1-2 Years in sales or customer service
• Target driven

Basic Salary + Commission

Let's build something amazing together

Forward cv to: -

Job Type: Full-time

Pay: R7 500,00 per month

Work Location: In person

Remuneration: R12,600

Monthly bonus: R2,000

• after 3 month Probation:

Remuneration: R13,300

Monthly bonus: R3,400

The most important requirements for this role:

You must have and love a cat.

Be able to work 2 Sundays per month

Type faster than 35 wpm

At least one year's contact centre experience (or be a really impressive communicator if you don't have formal experience).

You must have a fast broadband connection with good upload and download speed.

You must be able to communicate effectively in English to customers from the UK.

You must love cats This is a role for someone who has a passion for customer service and a passion for cats.

About the company:

Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:

We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.

A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.

Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

A quiet office space at home, free from distractions, with a reliable fibre internet connection.

A laptop or desktop computer that meets our technical specifications.

Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you're feline like this is the purr-fect role for you and you're ready to join a company that values both customer service and feline friends, please send your CV to outlining the 6 points under the most important requirements for this role above with the reference: CC15/09 in the title.

Location: Remote  (Outside US)

Hours: Full‑time, US time zone

Salary: $1,200 USD  per month

• Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
• Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
• Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
• Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
• Permits: submit, track, close; keep tidy digital records.
• Update orders/contracts
• Produce simple status and metric reports; keep files up to date in Google/Microsoft.

• 2+ years in Customer Service / Office Admin / AR‑AP.
• Hands‑on QuickBooks Online (invoices, payments, reconciliation).
• RingCentral/VoIP: queues, transfers, VM, SMS.
• Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
• English B2+ (spoken/written). Spanish fluent/advanced.
• Full‑time availability in US business hours.
• Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.

• Permit workflows
• Inventory experience
• Background in construction, home services, or franchises.
• Intermediate Google Sheets/Excel.

• Stable, long‑term role in a growing franchise network.
• Training on systems and processes; real impact on customer experience.
• Collaborative, service‑driven culture. Competitive compensation.

Job description: Sales through Customer Service Advisors ( International Retail)

Requirements:

• Experience in retail stores OR call center experience.
• Matric or Grade 11 is essential.
• Fluency in English both written and verbal
• Able to navigate through multiple systems.
• Able to solve customer queries efficiently via chat, email, and voice.

Job Types: Full-time, Permanent

Pay: From R5 650,00 per month

Work Location: In person

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Overview

Embraer Services & Support - Commercial Aviation – For our Middle East and Africa office, we are currently seeking to recruit a Customer Services Manager for the Commercial Aviation Customer Relationship Management team, to act as the primary interface for the Airlines and Embraer Services & Support, to drumbeat all Business Unit activities whilst ensuring a single voice per customer to ensure customer satisfaction.

Customer Services Manager

Customer satisfaction is maintained by sustaining aircrafts availability in safe and customized conditions within the defined economic conditions, and by managing the relationship with the customer on technical and commercial issues. To support Embraer continuous improvement by providing product and market feedback to the Embraer organization.

• Ensures the support for the region is appropriately prioritized and adequate to each customer and the goal is to forge processes, strategies and relationships that will influence on the correct deployment of Embraer’s resources and result in the highest level of service and customer satisfaction.
• Oversees day-to-day support activities, including preparation for entry into service of new customers / aircraft models, and coordinate actions with field support, other Embraer departments and local service providers including Embraer authorized aircraft maintenance service centers.
• Develops trustworthy and ethical relationships with customers and service providers, by creating a level of support with focus on high management level, aircraft owners and close representatives.
• Is responsible to drive, define and implement the Customer Services & Support strategies in the region.
• Maintains active communication with Regional Aircraft Sales Directors in the region and assists in sales campaigns as required.
• Reports customer trends and captures market trends and other relevant information about the region.
• Actively participate in regional customer conferences and exhibitions.
• Able to address issues of mutual interest with Embraer’s approved risk sharing partners and Vendors/Suppliers

• Engineering or Business management degree or equivalent.
• Has knowledge of aviation and preferably knowledge of Embraer products and their components, has a balance between technical and commercial subjects, is able to use technical publications and documents.
• Superior communication and presentation skills and ability to successfully liaise at all levels of the organization as well as with external parties.
• Able to work in a dynamic, deadline driven environment with many complexities.
• Flexible, sense of urgency and customer focused are key character attributes to be successful in this role;
• Process oriented and driven to the continuous improvement of activities.
• Analytical and detail oriented, keeping up with legislative changes affecting the assigned client portfolio.
• Able to coordinate complex projects with global stakeholders.
• Identify, evaluate, mitigate and manage risk and relevant stakeholder expectations.
• Available to travel at short notice and to conduct international missions.
• Fluent English, both written and spoken, is a must. Other languages would be of advantage.

Overview

TWK Agri has the following vacancy available: Customer Service Officer within the Corporate Services division at Piet Retief, Mpumalanga.

This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Customer Service Officer will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

• Develop and maintain positive relationships with key customers across the group
• Act as the main point of contact for escalated customer issues
• Ensure a customer-first approach across all divisions
• Manage the resolution of customer complaints quickly and effectively
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on customer feedback
• Serve as a communication channel between customers and internal departments
• Collect, analyse, and present customer feedback to management
• Develop communication strategies with the Communications Department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Provide management with actionable insights for decision-making

• Degree/diploma in Business, Marketing, Customer Service, or related field
• Proven experience in customer service, preferably within a corporate or client-facing environment
• Strong interpersonal and problem-solving skills
• Excellent communication, presentation, and negotiation skills
• Ability to identify opportunities for improvement and implement practical solutions
• Passion for delivering exceptional customer experiences

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

The company can expire job adverts at any time at their own discretion.

TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.