7 Store Managers jobs in Randfontein

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You’ll Bring To The Table

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.
  
  

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.
  
  

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus
  
  

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Yassir is the leading super app in the Maghreb region, set to change the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco, and Tunisia , with recent expansions into France, Canada, and Sub-Saharan Africa. It is backed by around $200M in funding from VCs in Silicon Valley, Europe, and other regions.

We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help users pay, save, and borrow digitally.

Our mission is to help usher the continent into a digital economy era. We aim to create a marketplace that provides people with what they need while promoting social values.

We are looking for a Store Operations Supervisor to join our team in Johannesburg, Roodepoort. In this role, you will supervise, motivate, and support a team of dark store staff within a time-sensitive and demanding operational environment. You will be responsible for the day-to-day running of the dark store.

1. Oversee the order process from receiving to dispatch.
2. Manage stock operations, including stock counts, inventory check-in, and stock disposal.
3. Oversee cash management.
4. Supervise a team during shifts.
5. Report to the Operations Manager on performance metrics and staff performance.
6. Schedule shifts.

At Yassir, we believe in diversity and an inclusive culture. If you're ready to bring your unique perspective and experiences, we want to hear from you.

Join us not just to apply for a job but to be part of our journey. Let's create a better tomorrow together.

We look forward to receiving your application!

Best regards,

Your Yassir TA Team

Listing reference: click_

Listing status: Online

Apply by: 9 February 2025

Job category: Human Resources and Recruitment

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

To implement and maintain the human resources initiatives at a corporate level in cooperation with the HR Manager in order to support the achievement of the divisional strategy. This role will be based at the Clicks Regional Office in Roodepoort.

Job Objectives:

• To assist with the effective attraction, motivation and retention of core operational talent through the management of consistent and effective recruitment and selection process of staff.
• To assist with the learning and development of the divisional workforce by coordinating and implementing the annual training and development plan in conjunction with the HRM.
• To assist the team with the consistent and effective management of IR issues in line with the company policies and procedures and according to legislative requirements.
• To manage the co-ordination and communication with all relevant stakeholders including management, employees and the union.
• To manage the efficient, timeous and accurate administration and record keeping of all HR related information with the HRA in order to ensure high levels of compliance.
• To compile, generate and analyse HR statistics and reports for the division in order to facilitate quality decision making and meet legislative requirements.
• To support the drive of effective people management processes within the division ensuring a performance culture.
• To support the implementation of the BU transformation roadmap in order to achieve the BU transformation targets.
• To ensure superior customer service through the resolution of all HR related queries.
• To assist the HRM with the implementation of projects and initiatives.

• Employment legislation and its relevant application to the retail industry.
• Knowledge of Industrial Relations legislation and procedures.
• Competency based recruitment and selection principles and procedures.
• Generalist HR practices and trends.
• HR and payroll administration processes.
• Knowledge of training, development and talent management principles.
• Knowledge of Employment legislation including OHSA, EEA, BCEA, SDA.

• Strong interpersonal and communication skills with people at all levels.
• Interviewing and assessing ability.
• Attention to detail and analytical ability.
• Conflict management and problem solving skills.
• Customer service orientation.

• Essential: Generalist HR experience in a Retail environment.
• Essential: Experience in IR, recruitment, payroll and HR administration.
• Desirable: Experience of working in a geographically spread-out environment.
• Advanced Excel Skills for reporting purposes.

• Essential: 3-year tertiary qualification (BA, B Comm HR, B Soc Sc, B. Ed, B. Bus Science).