22 Store Managers jobs in Durban

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.
  
  

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

Join to apply for the Customer Service Advisor role at Concentrix

Join to apply for the Customer Service Advisor role at Concentrix

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

Job Title:

Customer Service Advisor

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

Concentrix is a great match if you have:

Experience

• Must have 12 months International Customer service experience + exposure to sales/upsell.
• financial products or services previous experience. (Advantageous)
  
  

• Matric (essential)
• Clear criminal and credit record (essential)
• English Proficiency both written and spoken
• Availability to work shifts in a 24/7 environment USA hours (Essential)
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
  
  

• Basic Salary: R 7000
• Guaranteed Campaign Allowance: R 1000
• Medical aid
• Provident fund
• Standard nightshift allowance
• Subsidized transport provided they fall within the transport zone
  
  

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensure a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers' concern
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints
• Promotes client products, services and solutions at all times
• Resolve customer queries related to:
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Get notified about new Customer Service Advisor jobs in Durban, KwaZulu-Natal, South Africa .

Durban, KwaZulu-Natal, South Africa 5 months ago

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Durban, KwaZulu-Natal, South Africa 7 months ago

Durban, KwaZulu-Natal, South Africa 1 month ago

Durban, KwaZulu-Natal, South Africa $1,800.00-$2,200.00 4 days ago

Durban, KwaZulu-Natal, South Africa 8 months ago

Durban, KwaZulu-Natal, South Africa 6 days ago

Durban, KwaZulu-Natal, South Africa 2 days ago

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• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organization.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.
  
  
  

• Grade 12 / Matric
• Minimum of 6 months call center experience in a service environment
• UK call center experience advantageous
  
  
  

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills
  
  
  

• Customer service orientation
• Results driven
• Quality focus
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Empathetic

Join to apply for the Customer Service Agent role at Outworx Contact Centre

Join to apply for the Customer Service Agent role at Outworx Contact Centre

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Ensure that administrative duties are accurate and timely.
• Solve complex problems through teamwork and creativity.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage customers.
• Upholding & living the Outworx values every day.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Outworx Contact Centre by 2x

Durban, KwaZulu-Natal, South Africa 2 months ago

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WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

1. Identify and understand customer needs to consistently provide a high quality service.
2. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
3. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
4. Provide accurate information on products and services to clients to ensure consistency across the organization.
5. Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
6. Operate customer related information systems to maintain and secure records.
7. Contribute to the success of the team and the business by achieving personal targets.
8. Adhere to the company and department standards, policies and procedures.

1. Minimum of 6 months call center experience in a service environment.
2. UK call center experience advantageous.

Required Skills:

1. Computer literacy.
2. Proficient in MS Word, Email and good typing speed.
3. Neutral accent with excellent verbal and written English communication skills.

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CareerBox Africa is dedicated to building careers for the youth, recognizing that the first step toward gaining employment can lead to a lifetime of opportunities and growth.

Company Description

CareerBox Africa is committed to empowering young people by providing career development opportunities, understanding that initial employment can open doors to ongoing success.

Role Description

This is a full-time on-site position for a Customer Service Consultant based in Durban. The role involves ensuring customer satisfaction, providing support, enhancing the customer experience, and delivering excellent service daily.

Qualifications

• Strong interpersonal skills, customer satisfaction, and customer service expertise
• Experience in customer support and enhancing customer experience
• Effective communication and problem-solving skills
• Previous experience in a customer-facing role
• Ability to work collaboratively within a team

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Professional Training and Coaching

Referrals can double your chances of interviewing at CareerBox Africa.

Get notified about new Customer Service Consultant jobs in Durban, KwaZulu-Natal, South Africa .

This job posting is active; no indication of expiration is present.

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 25 Customer Service Consultant (Customer Care) roles based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with promptly and efficiently across all customer interaction platforms, which may include transactional support.

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

• 6 months Contact Centre experience.
• Customer service experience.

• Betting knowledge.

• Effectively resolve customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Display good customer service principles in dealings with customers and internal teams, ensuring optimal turnaround time for queries.
• Achieve quality assurance targets and implement interventions to improve quality where needed.
• Maintain and achieve KPIs to ensure performance and service excellence.
• Proactively manage escalations according to internal processes.
• Attend to ad-hoc functions as required due to operational needs.

• Exceptional written communication and strong command of the English language.
• Exceptional attention to detail.
• Strong people management and problem-solving skills.

Are you ready to level up, learn, and perform at your best? Apply now!

Please note that if you are not contacted within 30 days, your application was unsuccessful.

• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.
  
  
  

• Minimum requirement Grade 12
• Minimum of 6-12 months Call Centre experience
  
  
  

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

Job Description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor .

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information regarding health care
• Keeping customers informed about different types of health care systems
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

• 1 year customer service experience
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand metric systems
• Excellent communication and active listening skills
• High attention to detail and accuracy
• Resilience, adaptability, and a team-player attitude
• Basic knowledge of CRM systems – or a willingness to learn

To be discussed at the interview stage

• Huntswood, a ResultCX company, employees have:
• A Winning Mindset
• Bring Your “A” Game – Passion is contagious! Work every day like it’s your first day on the job
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.