3 Store Managers jobs in Benoni

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence.

• Ensure that all orders received on or before 15h30 are processed on the day received.
• All orders received post 15:30 to be captured the following day.
• Communicate any changes with Vital and CCT.
• Management of Special Request processes.
• Removal of all 1970 Errors.
• Saving of orders on P-Drive.
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies, and Pricing.
• Locate orders for delivery on designated days.
• Management of Pallets Configuration.

• Manage ZOA reports at a minimum of 3 times per day, including orders on hold, shipping requirements, pricing, etc.
• Manage outstanding orders and reports.

• Management of Cut Authorization processes.
• Check stock availability and coordinate urgent deliveries where nominated delivery days were missed.
• Ensure stock allocation per customer order.

• Escalate all price variances between SAP and Customer Copy to KAM.
• Coordinate sales via email with needed order updates.

• Manage uplift process accurately.

• Manage customer service order return processes in line with reason codes in conjunction with GRA department.

• Manage and implement customer requirements for key identified customers.

• VA05 (daily and/or weekly where applicable).
• Daily Order Analysis.
• Weekly Strike Rate report for PnP and Makro clients.
• Weekly report sent on Fridays.
• Zoo report updated daily.

• Proactively raise and resolve issues within the business.
• Communicate effectively with customs and stakeholders.
• Provide timely feedback on delivery issues and handle customer complaints.
• Build key stakeholder relationships to manage queries.
• Track orders as requested.

• Maintain effective relationships with customers.
• Develop and deliver high-quality, innovative solutions.
• Focus on customer needs and gain commitment.
• Support team and organizational strategies.
• Communicate strategy and establish clear objectives.
• Align resources and review progress regularly.
• Champion continuous improvement and innovation.
• Inspire results through empowerment and recognition.
• Provide regular feedback and support development.
• Convey personal goals and values.
• Seek feedback and develop new skills.
• Take responsibility for personal career development.

• Matric qualification.
• 2-3 years CSO experience in warehousing/logistics.
• Good understanding of SAP, Excel, and Word.
• Ability to follow procedures and safety rules.
• Ability to work under pressure.

• Customer focus, interpersonal skills, communication skills, listening skills, planning, and organization.
• Initiative, impact and influence, information seeking, achievement drive.
• Follow through on orders and queries, teamwork, professional communication.
• Commitment to DHL values and building effective customer relationships.

• English (verbal and written).

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

• Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
• Respond promptly and professionally to incoming customer inquiries.
• Accurately process orders received through multiple channels in a timely manner.
• Evaluate and process credit requests, and return authorizations in accordance with company policy.
• Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
• Provide order confirmations upon customer request.
• Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
• Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
  
  

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
  
  

• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
• Customer-focused mindset with a proactive approach to problem-solving and service delivery.
• Experience working in a fast-paced, cross-functional environment with multiple stakeholders.