179 Software Issues jobs in South Africa

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SUMMARY:

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

Recruiter:

MC Technology Staffing

Job Ref:

JHB /KdV

Date posted:

Monday, July 14, 2025

Location:

Centurion, South Africa

Salary:

Monthly

SUMMARY:

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage their workload effectively.

POSITION INFO:

Responsibilities:

Technical Support

• Provide first-level support for customer concerns and issues regarding software installation and operation.
• Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
  
  

• Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
• Provide engineering support of our incoming tickets, including extensive troubleshooting
• Travel up to 25% of the time
  
  

• Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
• Provide technical sales support demonstration and competitive analysis (benchmarking).
• Create technical documentation of issues and their solutions to help future efforts and resolutions
• Document complaint reports and troubleshooting steps
  
  

• Ability to provide step-by-step technical help, both written and verbal
• Ability to work independently and meet multiple deadlines
• Ability to diagnose and troubleshoot basic technical issues
• Proficiency in Microsoft Office and Windows
• SQL Database & Delphi Experience is a plus
  
  

• +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
• A passion for the manufacturing industry and helping client solve problems
• A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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Johannesburg Metropolitan Area 2 hours ago

Centurion, Gauteng, South Africa 1 week ago

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• Provide software & hardware support on all our products.
• Build solid business relationships with our clients.
• Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers and the development team.
• Ensure the proper recording and closure of all issues.
• Complete onsite networking fault prevention, as well as resolved onsite challenges.
• Prepare accurate and timely reports.

• 2 years experience in the time & attendance/access control field would be ideal.
• Must have at least 2 years telephonic, call centre and field support experience.
• A+, N+ certification and networking experience.
• Excellent written and verbal communication skills.
• Valid drivers license.

Key Responsibilities

• Investigating support issues reported on site.
• Coordinating tests, fault finding and tracking down of cross-subsystem issues.
• Supporting user requests for data and trend analysis.
• Fixing minor bugs in the deployed software where possible.
• Engaging with different subsystems to identify problems, perform system integration tests, support commissioning tests on site.
• Deploying and maintaining development infrastructure.
• Deploying software subsystems on production systems and manage/monitor site deployments.
• Documentation and project management input as required.
• Site visits as required.
• Training of operators and commissioners on the software subsystems.
• Lab integration tests of subcontractor deliverables with the software systems; feedback/inputs to subcontractors.
• Assist in developing and performing integration tests to test the full software subsystems on lab machines before deploying to karoo systems.
• Configure, install, and help troubleshoot operating system software and server hardware.
• Configure and manage subsystem network.
• Monitor and maintain performance of servers.

KEY REQUIREMENTS

Qualification

• N.D (Comp Sci) with 6+ years; OR
• B.Tech/B.Sc (Comp Sci) with 5+ years; OR
• B.Eng/B.Sc Hons (Comp Sci) with 4+ years; OR
• M.Eng/M.Sc (Comp Sci) with 2+ years; OR
• Engineering (with a software focus) or related field

Experience

• Testing, deployment, commissioning, release, and support of large-scale projects.
• Test-driven development and integration testing techniques, methodologies, and frameworks; and supporting systems.
• Quality assurance processes and software development processes

Knowledge

• Modern software collaboration tools such as GitHub, Containers, Google Drive, JIRA etc.
• Knowledge of continuous integration, testing and deployment techniques and tools.
• Knowledge of the Linux operating systems and networking.
• Knowledge of the Python programming language is beneficial.

TRAILD: Who are we?

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here .

The Role: Want to be a part of our exciting growth journey?

We are looking for a talented, passionate, and motivated individual to join our team as a Software Support Engineer.

In this role, you will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues. You will investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform.

This role requires a hands-on approach, where you'll be actively involved in debugging and problem-solving. Your focus will be on ensuring the software platform runs smoothly, troubleshooting incidents in real-time, and driving long-term improvements through proactive issue identification and resolution. You will also have opportunities to influence future product enhancements based on the issues you encounter and resolve.

Key Responsibilities

• Debug and resolve technical issues using .NET / C# in a live or test environment.

• Analyze and troubleshoot web applications, ensuring smooth functionality.

• Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long-term solutions and avoid future issues

• Collaborate with cross-functional teams to drive continuous improvement initiatives. Identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement. Provide insights into software weaknesses that could be improved in future development cycles

• Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented. Maintain up-to-date knowledge base articles, technical documentation, and best practices for future reference

• Support deployment, configuration, and troubleshooting of applications on various platforms.

• Provide detailed technical support for customers via multiple communication channels.

• Document solutions and contribute to building knowledge bases for future use.

• Participate in brainstorming sessions to improve processes and tools.

Who you are:

• 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues

• Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems

• Knowledge of API Integrations with ERP Systems

• A customer-focused mindset and the ability to prioritize effectively.

• Excitement for growing your skills in a supportive and dynamic environment.

• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

• Flexibility: we offer a range of remote, hybrid and flexible working options.

• Global team: we are growing across APAC, NA and EMEA and have team all across the world.

• Our team genuinely loves working at TRAILD: we scored a 78 on our 2025 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment

Job Title:
Microsoft Dynamics GP/BC Software Support Specialist with Project Management Experience
Location:
Sandton (On-site)
Industry:
Property Management

Job Summary:
A well-established Property Management Company is seeking an experienced Microsoft Dynamics GP/BC
Software Support Specialist with strong project management skills to join their in-house team. This role
involves providing comprehensive support for Microsoft Dynamics GP and Dynamics 365 Business Central (BC),
managing the migration from GP to BC, and optimizing ERP processes to meet the needs of the growing business.
As a key member of the IT and operations team, you will collaborate with internal stakeholders to ensure the smooth functioning
of our ERP systems and lead the migration project while offering ongoing support to end-users.

Key Responsibilities:
ERP Migration and Implementation:

• Lead the migration of Microsoft Dynamics GP to Dynamics 365 Business Central, ensuring a seamless transition with minimal business disruption.
• Map, clean, and migrate data from GP to BC, ensuring accuracy and integrity.
• Configure and customize BC to align with the specific needs of the property industry, including finance, lease management, and asset tracking.
• Work closely with stakeholders to define system requirements and ensure alignment with business goals.

• Provide day-to-day support for Dynamics GP and Business Central, troubleshooting and resolving issues promptly.
• Monitor system performance and ensure BC remains secure, reliable, and up to date.
• Maintain documentation of configurations, customizations, and procedures.
• Liaise with third-party vendors and consultants for additional technical support when required.

• Plan, manage, and oversee the GP-to-BC migration project, including scope, timeline, resources, and budget.
• Prepare and maintain project documentation, including project plans, risk assessments, and status reports.
• Identify potential risks and develop mitigation strategies to ensure the success of the migration project.
• Work closely with internal teams and external consultants to ensure deliverables are met.
• Project Management experience as the migration from GP to BC needs to be coordinate and managed with the key stakeholders.

• Provide training and support to internal teams to ensure smooth adoption of Business Central.
• Act as the go-to expert for ERP-related queries, offering proactive and reactive support.
• Conduct workshops and create user manuals to empower end-users.

• Analyse and optimize business processes to maximize the capabilities of Business Central.
• Design and implement reporting tools, dashboards, and analytics to provide actionable insights for stakeholders.
• Ensure compliance with industry standards, property management requirements, and regulatory guidelines.

• Proven experience with Microsoft Dynamics GP and Dynamics 365 Business Central, including migrations.
• Strong understanding of ERP modules, particularly those related to finance, property management, and supply chain processes.
• Familiarity with data migration tools and techniques.
• Experience customizing BC for specific business needs.
• Dynamics BC experience as this is the path we are going down, starting with a smaller Finance team

• Hands-on experience in providing application support for ERP systems, resolving issues promptly and effectively.
• Strong understanding of system integration and data workflows.
• Ability to identify and troubleshoot technical issues related to GP/BC systems and propose solutions.

• Demonstrated experience managing ERP implementation and migration projects.
• Proficiency in project management methodologies (Agile/Waterfall) and tools.
• Excellent organizational, time management, and risk management skills.

• Strong interpersonal and communication skills to work effectively with stakeholders across departments.
• Ability to explain complex technical concepts to non-technical users.
• Proven ability to collaborate with internal teams and external vendors.

• Microsoft Dynamics GP and Business Central certifications.
• Familiarity with SQL, Power BI, or other reporting and analytics tools.
• Bachelor's degree in IT, Business Administration, or a related field would be ideal, but not essential