11 Social Media Marketing jobs in Durban

Job Title: Head of Social Media (LinkedIn-Focused) - BPO

Location - Durban, UMhlanga

Role Overview
We’re looking for a strategic, creative, and results-driven Head of Social Media to own and execute our LinkedIn content strategy. You’ll build brand presence, drive B2B engagement, and support lead generation by showcasing our people, culture, case studies, and industry insights.

Key Responsibilities

• Own and develop the BPO’s social media voice , primarily focused on LinkedIn
• Create daily/weekly posts (articles, thought leadership, highlights, etc.)
• Collaborate with leadership to amplify our story and value proposition
• Track performance and optimize based on reach, engagement, and conversion metrics
• Ensure all content is aligned with brand tone, voice, and commercial goals
• Manage LinkedIn ads in partnership with the media team (optional, depending on experience)

What We’re Looking For

• Proven experience on LinkedIn management for a BPO
• Strong writing and storytelling skills — you can make complex services relatable
• Eye for design and brand consistency (bonus if you can use Canva or basic design tools)
• Insight into BPO, customer service, or remote team dynamics
• Highly organized and self-managed: you can own the full content process, from idea to posting

What You’ll Get

• A front-row seat to the global BPO and CX industry
• Freedom to own the brand’s social voice
• Work closely with the executive team
• Competitive compensation

• Strategy & Planning
• Develop and implement comprehensive, multi-brand social media strategies aligned with broader marketing goals
• Create and maintain long-term content calendars per brand, tailored to each country’s cultural and consumer landscape
• Lead quarterly and monthly content planning with internal teams and external partners
• Stay up to date with trends, platform updates, and competitor activity to inform planning
• Content Management
• Oversee end-to-end content production (briefing, approvals, scheduling, publishing)
• Ensure content is aligned to brand tone, design standards, and local market sensitivities
• Collaborate closely with the creative, design, and copy teams to ensure consistent visual and messaging quality
• Influencer Marketing
• Identify, onboard, and manage influencer partnerships across regions
• Develop influencer briefs and contracts, track deliverables, and monitor ROI
• Build and nurture relationships with micro and macro influencers relevant to each brand and market
• Performance Monitoring & Reporting
• Monitor platform insights and campaign performance across all regions and brands
• Generate weekly and monthly performance reports with actionable insights
• Continuously test, learn, and optimise content formats and strategies for engagement and reach
  
  

• 5+ years’ experience in social media management, ideally across multiple brands and markets
• Proven track record of team management
• Proven track record of delivering high-performance content and influencer campaigns
• Excellent understanding of key platforms (Meta, TikTok, Instagram, YouTube, X, LinkedIn) and their regional nuances
• Exceptional attention to detail – nothing slips through the cracks
  
  

We’re on the hunt for a Social Media Lead. Are you passionate about delivering high-quality, on-brand creative content and engaging communities across digital platforms? Do you thrive in a creative team? If so, we’re eager to learn more about you!

As a Social Media Lead, you will manage daily content creation, campaign rollout, and community engagement across platforms like Meta, TikTok, and LinkedIn. You’ll be responsible for maintaining brand consistency, collaborating with internal teams and freelancers, and using insights to optimise performance and reach. You will bring hands-on experience with social media platforms and content tools, the ability to manage multiple projects and meet deadlines, a collaborative approach to working cross-functionally, and a strong understanding of audience behaviour and platform trends.

If you have the following:

• A tertiary qualification in Marketing, Communication, Digital Media, or a relevant Business field
• 5+ years of experience in social media management, brand execution, or content marketing
• Experience working with creative teams and briefing content
• Familiarity with AI content tools and scheduling platforms
  
  

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our team and let’s reach for the stars.

We have an exciting opportunity for a Senior Social Media Coordinator based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The Senior Social Media Coordinator is responsible for developing and executing our brand marketing strategies and creative campaigns. This role involves creating and publishing content on all social media platforms, including Facebook, X, Instagram, LinkedIn, and TikTok, to grow our audience, build brand awareness, and boost sales.

• Develop and execute marketing strategies and creative campaigns.
• Attend relevant events for networking and business purposes.
• Develop content ideas, write, and curate content.
• Research industry experts, competitors, target audiences, and users.
• Brainstorm new, creative influencer campaign approaches.
• Stay updated on emerging trends, technologies, and social media platforms.
• Collaborate with the marketing team to create and coordinate marketing strategies across channels.
• Manage the team’s daily workflows and ensure timely completion of tasks.
• Monitor team deadlines and report progress to the Head of Department.
• Set and manage goals and budgets on a monthly, quarterly, and annual basis.
• Test campaigns, analyze metrics, and identify opportunities to improve performance.
• Monitor activity, analyze performance, and recommend enhancements to social presence.
• Willingness to work within other digital marketing functions such as email, SMS, affiliate marketing, and SEO, with a desire to learn and expand knowledge.

• Keep team members informed of key campaigns, updates, and marketing initiatives.
• Follow proper communication channels and provide timely feedback to support offices.

• Manage team schedules and workload distribution, considering peak periods and departmental needs.
• Oversee staff attendance and conduct behavior management with guidance from the Social Media Manager.
• Ensure recruitment documentation is submitted promptly to HR.

• Deep knowledge of the social media marketing industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Outstanding project management skills.
• Excellent interpersonal skills and relationship-building capabilities.
• Networking skills.

Are you ready to level up, learn, and perform at your best? Apply now! Please note, if you are not contacted within 30 days, consider your application unsuccessful.

• Oversight for brand consistent communications across all digital platforms, applying best practices to the design of product content.
• Expert knowledge and use of desktop productivity and publishing applications (Word, Excel, Outlook, PowerPoint, Publisher, Visio).
• Maintain index of incoming and outgoing forms and reports to stakeholders, ensuring electronic document quality and standardisation.
• Expert understanding and use of graphic design tools & principles, with a good understanding of multimedia (formats, codecs, resolution, quality, compression, filters, layers, vectors, OCR, bitrate, etc.).
• Establish and maintain stock imagery for use in branding and marketing, standardising colour palettes, fonts, and shapes.
• Update email signatures to keep information relevant and leverage to communicate other campaign information simultaneously (Visual design concepts, awards, traceable links, surveys, legal disclaimer).
• Provide technical input into any re-branding or re-design exercises of engagement platforms to ensure all technical areas are addressed.
• Online presence:
  • Assisting business with unique and technical website updates in WordPress, Divi Builder & custom fields (new plugins & updates, new page structures, sections, frames, menus, surveys & data submission forms, SMTP configuration, human validations).
  • Manage day-to-day handling of channels such as LinkedIn, Facebook, Twitter, Instagram, YouTube, Google Reviews.
  • Manage all search engine optimisation, appropriate tagging, identify keywords, frequent search queries and emerging trends, with constant feedback to business, striving to increase audience reach.
  • Develop and maintain the FAQ database.
  • Review and refine ease of access to information, leveraging advancements in technology (e.g. Indexing site content, Chatbots, AI, documents availability in client portal).
  • Monitor online platforms and report back to business on all external parties' publications (news articles, mentions, posts, comments, reviews, information, etc.).
• Analytics & Reporting:
  • Overall responsibility for the input, operation, tracking and reporting capabilities of customer satisfaction platforms (i.e. IT Helpdesk, Dynamics CRM, website queries, capable social media platforms). Update and maintain categories, escalation paths, response times, service ratings, monthly reporting capabilities etc.
  • Provide input on ways to collect, collate, and log all formal complaints from various digital platforms into the Fund's Complaints Register, and suggest possible solutions to resolve complaints or avoid them altogether.
  • Implement, monitor, extract and provide analytical feedback on all possible metrics from various online platforms (visits, hits, likes, shares, calls, queries, complaints, etc.) from the Fund's digital platforms (e.g. Google Analytics 4 on website, Google Reviews, Facebook Business