2 Services jobs in Westonaria

Patient Services Manager

Soweto, Gauteng R104000 - R130878 Y Clinix Health Group (Pty) Ltd

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Job Description

Job summary:

To plan, organize and execute the revenue cycle management at a hospital facility. The incumbent manages a team of specialist that contribute to hospital finances through accurate billing and risk mitigation processes.

Minimum Qualifications and Experience:

  • Bachelor's Degree with Anatomy and Physiology.
  • Current SANC registration.
  • 3-5 years' experience in a similar role in private healthcare.
  • IDC and CPT coding.
  • Must be computer literate.

Minimum Job Requirements:

  • Deliver on the hospital's revenue cycle management operating plan.
  • Inspect work performed in the revenue cycle management team and ensure work is performed according to CHG quality standards.
  • Research, enable and consult on improvements and opportunities to harness technology.
  • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
  • Ensure the development, alignment, mapping and implementation of end-to-end standard operating procedures / processes.
  • Ensure efficient management Reception, Admissions, Case Management and Billing Auditing departments.
  • Ensure revenue and collections targets are achieved by effectively the department.
  • Monitor and ensure WIP (Work-in-Progress) is within the agreed upon periods.
  • Ensure overall rejections are within the acceptable threshold.
  • Review, audit and sign off on all consignments to ensure accuracy of billing and minimisation capital loss.
  • Conduct daily EOC (End of Case) reconciliation to ensure billings are done within the allotted timeframes per funder standards.
  • Ensure case managers follow proper coding protocols to reduce rejection rates.
  • Ensure case managers maintain an up-to-date register of length of stay and update the funders regularly to ensure all services rendered are paid for.
  • Develop and implement admissions process and protocols and ensure the adherence of all admissions staff to maintain standards.
  • Ensure that all files requested and utilised are in accordance with CHG standards.
  • Review services (together with relevant stakeholders) on SAP to ensure optimisation of billings of services.
  • Analyse data trends relating to rejections and short payments.
  • Lead and drive the accurate and business billing process to ensure Patient Services metric targets are achieved.
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Legal Collections Customer Service Administrator

Soweto, Gauteng R300000 - R450000 Y Caterpillar

Posted today

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Job Description

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit to learn more about Cat Financial.

Role summary

We have a great opportunity for a Legal Collections Customer Service Administrator to join our dynamic team in South Africa. In this role you will be responsible for managing and resolving overdue accounts with clients, while ensuring compliance with legal and regulatory standards. This role combines customer service expertise with knowledge of debt collection, focusing on negotiating payment arrangements, maintaining accurate records, and supporting legal processes related to collections. The successful incumbent will act as a liaison between the company, clients, and legal teams to facilitate timely and ethical debt recovery.

What you will do:

  • Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
  • Identifying issues and determining appropriate course of action for effective resolution.
  • Execution of customer service standard processes.
  • Maintaining customer accounts and relationships.

Skill you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What will put you forward:

  • A completed Diploma or Degree in a related field.
  • 2-5 years' experience in a similar role and environment.
  • Strong communication and Administrative skills.
  • Knowledge of legal collection procedures and relevant regulations.
  • High attention to detail and organizational skills.
  • Ability to handle sensitive financial conversations with professionalism and empathy.

What We Offer:

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed

Additional Information

  • Onsite, five days a week.
  • Relocation will not be supported.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit

Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.

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NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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