4 Services jobs in Westonaria

Patient Services Manager

Soweto, Gauteng R104000 - R130878 Y Clinix Health Group (Pty) Ltd

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Job Description

Job summary:

To plan, organize and execute the revenue cycle management at a hospital facility. The incumbent manages a team of specialist that contribute to hospital finances through accurate billing and risk mitigation processes.

Minimum Qualifications and Experience:

  • Bachelor's Degree with Anatomy and Physiology.
  • Current SANC registration.
  • 3-5 years' experience in a similar role in private healthcare.
  • IDC and CPT coding.
  • Must be computer literate.

Minimum Job Requirements:

  • Deliver on the hospital's revenue cycle management operating plan.
  • Inspect work performed in the revenue cycle management team and ensure work is performed according to CHG quality standards.
  • Research, enable and consult on improvements and opportunities to harness technology.
  • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
  • Ensure the development, alignment, mapping and implementation of end-to-end standard operating procedures / processes.
  • Ensure efficient management Reception, Admissions, Case Management and Billing Auditing departments.
  • Ensure revenue and collections targets are achieved by effectively the department.
  • Monitor and ensure WIP (Work-in-Progress) is within the agreed upon periods.
  • Ensure overall rejections are within the acceptable threshold.
  • Review, audit and sign off on all consignments to ensure accuracy of billing and minimisation capital loss.
  • Conduct daily EOC (End of Case) reconciliation to ensure billings are done within the allotted timeframes per funder standards.
  • Ensure case managers follow proper coding protocols to reduce rejection rates.
  • Ensure case managers maintain an up-to-date register of length of stay and update the funders regularly to ensure all services rendered are paid for.
  • Develop and implement admissions process and protocols and ensure the adherence of all admissions staff to maintain standards.
  • Ensure that all files requested and utilised are in accordance with CHG standards.
  • Review services (together with relevant stakeholders) on SAP to ensure optimisation of billings of services.
  • Analyse data trends relating to rejections and short payments.
  • Lead and drive the accurate and business billing process to ensure Patient Services metric targets are achieved.
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Technical Support Consultant

Soweto, Gauteng DotActiv (Pty) Ltd.

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Job Description

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

Responsibilities
  1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
  2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
  3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
  4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
  5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
  6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

About DotActiv

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

Education and Language
  • Any relevant IT certificates or qualifications would be advantageous.
  • Strong written and oral communication skills in English.
  • An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
Knowledge and Computer Skills
  • Knowledge of the principles of customer service in relation to software products.
  • DotActiv Enterprise software knowledge.
  • Computer packages & systems currently in use by the company.
  • Project management.
  • Customer coaching & support.
  • Competent use of job-specific in-house systems used by the company.
  • Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
  • Basic to Intermediate MS SQL or similar solution.
  • Problem-solving (Trouble-shooting).
  • Intermediate MS Operating Systems (Windows 10, 11, Server).
  • Ability to test software for bugs and feature readiness.
  • IIS/SSL Certificates.
Soft Skills

To thrive in this position, you will need to have the following soft skills:

  • Ability to patiently support, educate and assist customers.
  • Good oral & written communication skills.
  • Excellent client relationship skills (Quality client engagement).
  • High capacity to represent the brand.
  • Ability to multitask & remain attentive in an often-busy environment.
  • Be naturally calm and focused.
  • Be versatile if participation in other types of activity is required.
  • Team player (especially within a matrix project environment).
Character Traits
  • Empathetic
  • Able to deal with regular stress peaks
  • Curious
  • Positive and Upbeat
  • Technician/ Problem solver at heart
What you can expect from DotActiv

Here’s what you can expect from DotActiv as technical support:

  • You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
  • You’ll be working remotely and assisting customers remotely online.
  • Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
  • The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

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Customer Service Manager Work From Home

Soweto, Gauteng Galaxy Outsourcing Limited

Posted 24 days ago

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Customer Service Manager - UK Company. (Work From Home)

Soweto, Gauteng Galaxy Outsourcing Limited

Posted 24 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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