14 Services jobs in Nigel

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

We are seeking a Manager, reporting to an Associate Director within the Business Services division within Apex, covering financial reporting obligations to support the growing alternative assets team, with a particular focus on the development and mentoring of the team members. Also, including implementing procedures and processes for the Johannesburg office and the private debt team and providing the highest quality of customer service. Given the divisional responsibilities outlined below, the candidate will require to have significant experience and expertise.

• Joint responsibility for assisting in the development the teams in Johannesburg and for the day-to-day financial reporting and management of portfolios of clients across these teams.
• Assisting in the Management of specialised services teams on all aspects of financial reporting, including working directly with Apex's customers to ensure their structures are run efficiently in compliance with the relevant laws and contractual obligations, and being involved with the management team to strategically build the business.
• Working with the management team and Directors to ensure the planning, coordination and completion of NAVs, Management Reporting and Statutory Reporting of the structures to ensure the team complies with all of its accounting and regulatory obligations.
• Ensuring quality control prior to the further review and approval of Apex's authorised persons including payments, calculations and transactions.
• Preparation and implementation of entity customer specific procedures in relation to the reporting requirements.
• Ensuring reporting complies with entity and statutory requirements including local law, relevant GAAP or IFRS and other reporting principles.
• Development and maintenance of divisional and departmental policies and procedures, and support implementation of new structures.
• Ensuring that all day-to-day matters required to be completed are performed in a timely and satisfactory manner including monitoring tasks and delegating these across the relevant managers team; Support the implementation of new structures.
• Act as primary point of contact with auditors in respect of the planning and coordination of the audits.
• Be able to provide sound, quality, and technical guidance to clients and assist with the training of junior staff.
• Perform other duties as necessary to support the strategic development of the client team including client meetings, new business pitches and new business proposals.

• Professional qualification - CA, ACA, ACCA or equivalent.
• Ideally three - four years' experience in a similar relevant capacity in the finance industry.
• An understanding of regulatory and financial reporting regime and IFRS.
• Ability to motivate and influence a team, high level of managerial skills.

Overview

The Apex Group is a global fund administration and middle office solutions provider. We are seeking a Fund Accountant, reporting to a Team Leader within Apex, to have responsibility for the preparations of accurate portfolio valuations on a timely basis. You will typically be responsible for the preparation/overseeing of a number of client portfolios (underlying accounting, financial statements preparation, regulatory requirements), the development and mentoring of more junior team members and providing the highest quality of service to our customers.

• Work with the Team Leader to ensure the planning, coordination and completion of NAVs.
• Manage reporting and statutory reporting of corporate entities to ensure compliance with accounting and regulatory obligations including listing requirements and client reporting.
• Assist with the development and mentoring of trainee fund accountants.
• Liaise with fund managers, brokers, and custodians to communicate information and resolve issues in a timely manner.
• Ensure client responsibilities are managed effectively and to agreed client, best practice, regulatory and statutory deadlines.
• Assist external auditors to ensure the audit function is executed in a timely and efficient manner.
• Perform any additional responsibilities required to support the ongoing management and development of the division.
• Prepare monthly, quarterly and annual NAVs.
• Prepare management accounts and IPDs.
• Prepare annual statutory financial statements.

• Commerce degree with:
• Financial Accounting 3.
• Taxation 1.
• Auditing 1 OR Internal Auditing 2 or Internal Control & code of ethics.
• Corporate Law 1 OR Commercial Law 2.
• Management accounting.
• SAIPA OR CIMA or AG(SA) qualified.
• Proficient in MS Excel; structural and detail oriented.
• Good analytical and problem-solving skills.
• Excellent interpersonal and teamwork skills.
• Ability to prioritize work and meet strict deadlines.
• Excellent communication and organization skills.
• Motivated and driven.
• Fund related accounting experience will be an advantage.
• Private Debt, Capital Markets, Real Assets or Private Equity knowledge will be an advantage.

• Entry level

• Full-time

• Accounting/Auditing and Finance

• Accounting

It's fun to work in a company where people truly BELIEVE in what they're doing

Contract Duration: 6 Months

Within your functional work stream, you deliver cost-efficient and effective People Services to employees and managers across the organization, consistently meeting all contracted Service Level Agreements (SLAs) and demonstrating a strong customer-oriented approach. You are expected to follow standard procedures and document all activities to ensure compliance with legal requirements and to achieve the desired efficiency gains.

Accurately carry out all People transactional activities within the scope of your functional work stream, or provide Tier-1 call centre support to all employees and leaders across Tiger Brands.

Maintain and monitor SLAs between the People Shared Services (PSS) Centre and business areas.

Review and regularly develop or customize People reports and metrics to meet evolving business needs.

Participate in regular meetings, invite stakeholders to PSSC functional work stream events, and encourage participation and feedback from the business to support SLA improvements.

Keep business teams informed of any changes.

Continuously update all stakeholders on process changes, system updates, and other relevant matters related to the PSSC area of responsibility.

Serve as the Subject Matter Expert (SME) for functional work stream processes using the designated HCM system.

Consistently deliver improved People administrative services.

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Req ID:

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known : environmental challenges, population growth, urbanization and increasing demands for mobility. Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation. We have and exciting opportunity for a Services Spare Part Sales Manager (Short Cycle) CRRC (Fixed term contract role) within Alstom Ubunye.
This position is based in Gauteng at our premises in Nigel (Gauteng).

POSITION IN THE ORGANISATION – Services Spare Part Sales Manager (Short Cycle) CRRC
HIERARCHICAL MANAGER
Chief Executive Officer
PURPOSE OF THE JOB
Responsible for driving business development and sales for Alstom Ubunye by promoting the full services portfolio, including ALM, P&OVH, and Digital Solutions. The role focuses on generating market demand, increasing sales, managing spare parts and overhaul activities, enhancing customer experience, and handling variation orders through coordination with procurement and finance.

RESPONSIBILITIES AND ACCOUNTABILITIES:
1
. Business Development

• Thorough understanding of P&OVH (Pars & Overhaul) Solutions (with support of Product Line) and compilation of 3 Years Plan and related capture plans for Alstom Ubunye.
• Manage & update opportunities in Wall C - targets / commitments / maturity / gaps
• Map local fleets, identify the current main suppliers and classify type of maintenance contracts/regime (with Parts Engineering) for main parts & components.
• Identify the main opportunities to come (anticipate the need) in addressable market
• Promote P&OVH offerings, including obsolescence solutions based on understanding the customer needs
• Develops standard catalogue offerings with RS and compiles parts catalogues with Customer Service & Procurement
• Do Commercial REX ((Return of experience) win/loss analysis)
• Enhances the understanding of customer needs, pain points and identification of opportunities in each customer segment, analyze and support Competition analysis and providing feedback to Business Development/Sales and Customer / Services Directors*
• Promotes conversion of business portfolio from ad-hoc spares & repairs supply into long term agreements and component repair & overhaul
• Develop customer intimacy to detect gain and pain points, on all levels of the customer organization, from depot up to Mgmt. level supported by Customer Directors.
• Drive customer business meetings, negotiations & influencing coming bid, proactive commercial development
• Present to and educate the internal team and customers on the various product portfolio (ALM, Digital, P&OVH)
• Liaise with the Product Line to ensure the availability of updated marketing material.
• Ensure a smooth handover with PMO in case of contract award

2a. Variation Order (Procurement and contract execution)

• Monitor procurement project (Cost and Delivery) and project evolution
• Ensure work package commitment is respected
• Coordinate project with all métiers regarding costing and parts procurement
• Ensure on time delivery, quality and project margins especially during ramp up phase of the project

2b. Variation Order (Commodity Strategy)

• Consolidate commodity costing needs inputs
• Participate actively to commodity costing strategies and panel elaboration
• Provide inputs to build differentiations
• Participate in tender inputs and actual project costing execution
• Represent the financial view during the project execution

2c. Variation Order (Commodity Strategy)

• Monitoring and forecast cash flows arising from the project variation order, setting control environment for the cash management in order to optimize cash flows
• Follow financial outcomes and action plans for cost reduction and identify cost savings opportunities and prevent and alert any deviance v/s budget and forecasts
• Weekly analysis of actual costing incurred and compared with forecast and analyzing the gaps
• Co-ordinate with supply chain and procurement regularly to monitor cost progress
• Monitor extra costs of the projects which can degrade the margins and have regular meetings with the team
• Validate costing accuracy and cost valuations (bid costs, purchase costs, calculations, etc
• Prepare all submissions of variation orders per locomotive or per monthly delivery
• Review the QCD performances v/s commitment during work packages and be involved in on-industrial controlling related to project activities
• Operations Support
• Support with developing a Winning strategy for all key opportunities with Bid & Tenders for the cluster at target gross margin
• Develop long term customer agreements (in collaboration with Customer Service) to sustainably increase market share*
• Compile and update KPIs for Services Sales & Business Development in the cluster*
• Manage customer inquiries, orders and returns as well as customer complaints*
• Assure customer information with relevant stakeholders in case of critical items
• Define pricing tactics and ensure consistent and accurate pricing.
• Assure timely and compliant cost input from external suppliers and Alstom Participating Units*
• Prepare, review and approve all ad hoc RFQ's for on time submission
• Do regular customer visits at customer depots and premises and build on site relationships
• Do regular supplier visits and build the relationships

3a. Delivery Performance

• Compile delivery KPIs for cluster
• Host performance reviews with Customer Service teams, Supply Chain, Procurement and Repair Centers in country/cluster and implement improvement actions*
• Innovation
• Propose enhanced P&OVH offering (business models, technical solutions, value-add in supply chain, …) specific for customer portfolio in country/cluster*
• Promote digital solutions (Customer Portal, Station One) to improve customer experience to gain market share*
• Develop and manage End to End Tools such as GSI and adoption of other tools (e.g. PartsFolio, Customer Portal)*
• Enforce usage of Parts Finder, Parts Costing to reduce TTQ (Time to Quote) , leveraging historical data
• Leverage Station One as e-commerce solution for creation of public parts catalogues and onboarding of new customers
• Compliance and adherence to Environment, Health, Safety and Quality rules, procedures and policies at all times.
• Ensure that all quality standards are always met
• Follow depot/site procedures and instructions, both from the Company and from the customer
• Collaborate with EHS and Quality teams to ensure we put safety first and maintain first class quality
• Compliance to EHS rules and regulations at all time.
• Report any health, safety, or quality matters to the relevant person immediately.
• Accurate and up to date Reporting and Data management
• Ensure accurate and comprehensive reporting
• Ensure that all required reporting happens on a monthly, weekly and daily basis.
• Model the AIR values of the Company and always act ethically and compliant
• Model and uphold Alstom's AIR values at all times.
• Act ethically, ensure compliance, and always prioritise safety.
• Maintain high standards of quality, productivity, and professionalism.
• Stay informed on legislation, product knowledge, policies, and procedures.
• Take ownership of tasks and demonstrate effective self-management.
• Respond positively to feedback and maintain a constructive attitude.
• Manage stress in a way that does not affect others negatively.
• Share knowledge and communicate learnings regularly.
• Be proactive in identifying and resolving potential issues.
• Complete all required performance assessments and compliance training.
• Support service sites and collaborate effectively with team members.
• Build and maintain strong relationships with customers and suppliers.
• Continuously seek ways to improve processes within company guidelines.
• Take responsibility for personal development and mandatory learning
• Performance measurements:
• Order intake : Achieve agreed Order intake targets
• Sales : Achieve agreed Order intake targets
• Customer Satisfaction Achieve agreed Customer satisfaction survey targets
• Quality Performance : Achieve agreed Quality KPI targets eg OTIF
• Leadership and Engagement : Good team player with interpersonal and communication skills
• Governance : accurately capture and maintain data on Related Alstom systems (Wall-C), always ensure ethics and compliance

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:

• Mechanical / Electrical Bachelor's or BTech degree in Engineering
• Sales & marketing tertiary qualification
• At least 5 years' experience in customer service essential
• Sales experience in the Railway industry
• Must be able to drive and visit customers & suppliers
• Very strong railway experience, service sales and business development with proven success record of sales growth
• Creating Value Proposition and ROI analysis to facilitate compelling sales strategy for each opportunity.
• Have insightful understanding for the RS stock owner, Operator and depot staff need to excel in the delivered Service.
• Ability to present and spell out the value for the various Service Portfolio including ALM, Digital, P&OVH.
• Aptitude to learn and update her/his knowledge with new products.
• Generate new opportunities from scratch including raising customer's interest, as well as ensure attractive proposal, optimized cost and compelling sales strategy.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING COMPETENCIES

• Ability to have a good communication with other colleagues and other functions (engineering, manufacturing, industrial, quality)
• Ability for problem-solving and efficient decision-making in environment
• Ability to work across sites/functions in a multi-cultural environment
• Literate with MS Office suite
• Good working knowledge of SAP
• Solid Electrical / Mechanical background and understanding of engineering principles
• Knowledge of maintenance engineering principles
• Willing to travel between sites if required
• Good interpersonal and communication skills
• Good team player and be able to work in a team
• Valid Driver's License
• Must be capable of working independently
• Business acumen, understanding of rail industry standards for operators/maintainers*
• Foster collaboration with Customer Director and Product Line RSC in country/cluster
• Ability to apply value proposition for P&OVH solutions and basic sales tactics (e.g. fleet screening or understanding customer hassle maps)*
• Facilitate network with Business Development/Sales community for P&OVH in other clusters/regions and PL SER Marketing
• Role model in customer orientation and expert technical & communications skills*
• Ability to identify and develop talents in Customer Service and retain for local Service organization
• Deep understanding of global standard processes and tools and their local application (supported by local and global BPO)*
• Facilitate network with Customer Service community for P&OVH in other clusters/regions and PL Services P&OVH Solutions
• Strong railway technical competencies and be able to speak the technical language with the customer on site level.
• Very good communication skills, stakeholder management and leadership skills
• Ability to create close and trustworthy relationship with internal team and customer

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Req ID:

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

This position is based in Gauteng at our premises in Nigel (Gauteng).

POSITION IN THE ORGANISATION – Services Spare Part Sales Manager (Short Cycle) CRRC

HIERARCHICAL MANAGER

Chief Executive Officer

PURPOSE OF THE JOB

Responsible for driving business development and sales for Alstom Ubunye by promoting the full services portfolio, including ALM, P&OVH, and Digital Solutions. The role focuses on generating market demand, increasing sales, managing spare parts and overhaul activities, enhancing customer experience, and handling variation orders through coordination with procurement and finance.

RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Business Development

• Thorough understanding of P&OVH (Pars & Overhaul) Solutions (with support of Product Line) and compilation of 3 Years Plan and related capture plans for Alstom Ubunye.
• Manage & update opportunities in Wall C - targets / commitments / maturity / gaps
• Map local fleets, identify the current main suppliers and classify type of maintenance contracts/regime (with Parts Engineering) for main parts & components.
• Identify the main opportunities to come (anticipate the need) in addressable market
• Promote P&OVH offerings, including obsolescence solutions based on understanding the customer needs
• Develops standard catalogue offerings with RS and compiles parts catalogues with Customer Service & Procurement
• Do Commercial REX ((Return of experience) win/loss analysis)
• Enhances the understanding of customer needs, pain points and identification of opportunities in each customer segment, analyze and support Competition analysis and providing feedback to Business Development/Sales and Customer / Services Directors*
• Promotes conversion of business portfolio from ad-hoc spares & repairs supply into long term agreements and component repair & overhaul
• Develop customer intimacy to detect gain and pain points, on all levels of the customer organization, from depot up to Mgmt. level supported by Customer Directors.
• Drive customer business meetings, negotiations & influencing coming bid, proactive commercial development
• Present to and educate the internal team and customers on the various product portfolio (ALM, Digital, P&OVH)
• Liaise with the Product Line to ensure the availability of updated marketing material.
• Ensure a smooth handover with PMO in case of contract award

2a. Variation Order (Procurement and contract execution)

• Monitor procurement project (Cost and Delivery) and project evolution
• Ensure work package commitment is respected
• Coordinate project with all métiers regarding costing and parts procurement
• Ensure on time delivery, quality and project margins especially during ramp up phase of the project

2b. Variation Order (Commodity Strategy)

• Consolidate commodity costing needs inputs
• Participate actively to commodity costing strategies and panel elaboration
• Provide inputs to build differentiations
• Participate in tender inputs and actual project costing execution
• Represent the financial view during the project execution

2c. Variation Order (Commodity Strategy)

• Monitoring and forecast cash flows arising from the project variation order, setting control environment for the cash management in order to optimize cash flows
• Follow financial outcomes and action plans for cost reduction and identify cost savings opportunities and prevent and alert any deviance v/s budget and forecasts
• Weekly analysis of actual costing incurred and compared with forecast and analyzing the gaps
• Co-ordinate with supply chain and procurement regularly to monitor cost progress
• Monitor extra costs of the projects which can degrade the margins and have regular meetings with the team
• Validate costing accuracy and cost valuations (bid costs, purchase costs, calculations, etc
• Prepare all submissions of variation orders per locomotive or per monthly delivery
• Review the QCD performances v/s commitment during work packages and be involved in on-industrial controlling related to project activities

3. Operations Support

• Support with developing a Winning strategy for all key opportunities with Bid & Tenders for the cluster at target gross margin
• Develop long term customer agreements (in collaboration with Customer Service) to sustainably increase market share*
• Compile and update KPIs for Services Sales & Business Development in the cluster*
• Manage customer inquiries, orders and returns as well as customer complaints*
• Assure customer information with relevant stakeholders in case of critical items
• Define pricing tactics and ensure consistent and accurate pricing.
• Assure timely and compliant cost input from external suppliers and Alstom Participating Units*
• Prepare, review and approve all ad hoc RFQ's for on time submission
• Do regular customer visits at customer depots and premises and build on site relationships
• Do regular supplier visits and build the relationships

3a. Delivery Performance

• Compile delivery KPIs for cluster
• Host performance reviews with Customer Service teams, Supply Chain, Procurement and Repair Centers in country/cluster and implement improvement actions*

4. Innovation

• Propose enhanced P&OVH offering (business models, technical solutions, value-add in supply chain, …) specific for customer portfolio in country/cluster*
• Promote digital solutions (Customer Portal, Station One) to improve customer experience to gain market share*
• Develop and manage End to End Tools such as GSI and adoption of other tools (e.g. PartsFolio, Customer Portal)*
• Enforce usage of Parts Finder, Parts Costing to reduce TTQ (Time to Quote) , leveraging historical data
• Leverage Station One as e-commerce solution for creation of public parts catalogues and onboarding of new customers

5. Compliance and adherence to Environment, Health, Safety and Quality rules, procedures and policies at all times.

• Ensure that all quality standards are always met
• Follow depot/site procedures and instructions, both from the Company and from the customer
• Collaborate with EHS and Quality teams to ensure we put safety first and maintain first class quality
• Compliance to EHS rules and regulations at all time.
• Report any health, safety, or quality matters to the relevant person immediately.

6. Accurate and up to date Reporting and Data management

• Ensure accurate and comprehensive reporting
• Ensure that all required reporting happens on a monthly, weekly and daily basis.

7. Model the AIR values of the Company and always act ethically and compliant

• Model and uphold Alstom's AIR values at all times.
• Act ethically, ensure compliance, and always prioritise safety.
• Maintain high standards of quality, productivity, and professionalism.
• Stay informed on legislation, product knowledge, policies, and procedures.
• Take ownership of tasks and demonstrate effective self-management.
• Respond positively to feedback and maintain a constructive attitude.
• Manage stress in a way that does not affect others negatively.
• Share knowledge and communicate learnings regularly.
• Be proactive in identifying and resolving potential issues.
• Complete all required performance assessments and compliance training.
• Support service sites and collaborate effectively with team members.
• Build and maintain strong relationships with customers and suppliers.
• Continuously seek ways to improve processes within company guidelines.
• Take responsibility for personal development and mandatory learning

8. Performance measurements:

• Order intake: Achieve agreed Order intake targets
• Sales: Achieve agreed Order intake targets
• Customer Satisfaction Achieve agreed Customer satisfaction survey targets
• Quality Performance: Achieve agreed Quality KPI targets eg OTIF
• Leadership and Engagement: Good team player with interpersonal and communication skills
• Governance: accurately capture and maintain data on Related Alstom systems (Wall-C), always ensure ethics and compliance

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:

• Mechanical / Electrical Bachelor's or BTech degree in Engineering
• Sales & marketing tertiary qualification
• At least 5 years' experience in customer service essential
• Sales experience in the Railway industry
• Must be able to drive and visit customers & suppliers
• Very strong railway experience, service sales and business development with proven success record of sales growth
• Creating Value Proposition and ROI analysis to facilitate compelling sales strategy for each opportunity.
• Have insightful understanding for the RS stock owner, Operator and depot staff need to excel in the delivered Service.
• Ability to present and spell out the value for the various Service Portfolio including ALM, Digital, P&OVH.
• Aptitude to learn and update her/his knowledge with new products.
• Generate new opportunities from scratch including raising customer's interest, as well as ensure attractive proposal, optimized cost and compelling sales strategy.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING COMPETENCIES

• Ability to have a good communication with other colleagues and other functions (engineering, manufacturing, industrial, quality)
• Ability for problem-solving and efficient decision-making in environment
• Ability to work across sites/functions in a multi-cultural environment
• Literate with MS Office suite
• Good working knowledge of SAP
• Solid Electrical / Mechanical background and understanding of engineering principles
• Knowledge of maintenance engineering principles
• Willing to travel between sites if required
• Good interpersonal and communication skills
• Good team player and be able to work in a team
• Valid Driver's License
• Must be capable of working independently
• Business acumen, understanding of rail industry standards for operators/maintainers*
• Foster collaboration with Customer Director and Product Line RSC in country/cluster
• Ability to apply value proposition for P&OVH solutions and basic sales tactics (e.g. fleet screening or understanding customer hassle maps)*
• Facilitate network with Business Development/Sales community for P&OVH in other clusters/regions and PL SER Marketing
• Role model in customer orientation and expert technical & communications skills*
• Ability to identify and develop talents in Customer Service and retain for local Service organization
• Deep understanding of global standard processes and tools and their local application (supported by local and global BPO)*
• Facilitate network with Customer Service community for P&OVH in other clusters/regions and PL Services P&OVH Solutions
• Strong railway technical competencies and be able to speak the technical language with the customer on site level.
• Very good communication skills, stakeholder management and leadership skills
• Ability to create close and trustworthy relationship with internal team and customer

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Job Segment: Business Development, Supply Chain Manager, Marketing Manager, Procurement, Sales Management, Sales, Operations, Marketing

About The Job Technical Support Engineer
VACANCY: Technical Support Engineer
*COMPANY: Aero Support Force Africa (Pty) Ltd
REPORTING TO: Accountable Manager (AM) and Chief Engineer (CE)
LOCATION: Heidelberg
Are YOU a
detail-driven
problem solver with a passion for
aviation
? Join us as a
Technical Support Engineer *
, where you'll coordinate heavy maintenance, forecast parts and defect trends, and drive operational readiness across multiple aircraft types. Its your time to lead from the ground and keep us soaring.

Why build your career as a Technical Support Engineer with us?

• Play a key role in keeping our fleet mission ready through expert planning and coordination of aircraft maintenance.
• Gain hands-on experience with heavy maintenance operations and trend analysis.
• Working alongside a dynamic, cross-functional team dedicated to safety, compliance, and operational excellence.
• Advance your career with a company that values precision, innovation, and your professional growth.

Key Job Responsibilities

• Research and Advisory: Conduct research and provide recommendations on parts, tooling, and material requirements for aircraft maintenance projects, including heavy maintenance tasks such as 500-hour inspections, ensuring compatibility and compliance with OEM specifications.
• Technical Enquiries and Claims: Prepare, submit, and follow up on Technical Enquiries (TEs) to OEMs and suppliers, and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
• Work Scope and Project Planning: Develop detailed work scopes, project plans, and schedules for maintenance activities, including heavy maintenance (e.g., 500-hour inspections, G-checks, and refurbishments), upgrades, and configuration changes as requested by the AM and CE.
• Material Management: Forecast annual parts and material requirements for routine and heavy maintenance tasks, source alternative solutions for parts and tooling, and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
• Trend Analysis and Reporting: Produce monthly parts and defect trend reports to identify recurring issues, enable preplanning for parts procurement, and plan remediation strategies for identified trends.
• Manpower Planning: Assess and plan manpower requirements for maintenance projects, including heavy maintenance tasks like 500-hour inspections, ensuring optimal allocation of skilled personnel for all maintenance activities.
• Tool and Equipment Management: Identify, source, and manage tooling requirements for maintenance tasks, including specialized tools for heavy maintenance and 500-hour inspections, and research or manufacture alternative tooling solutions when necessary.
• Production Planning and Management: Oversee the planning and execution of maintenance production schedules, including heavy maintenance cycles such as 500-hour inspections, ensuring efficient workflows, minimal downtime, and adherence to project timelines. Provide daily, weekly and monthly reports on projects.
• Deployment Support: Provide planning and solutions for the setup of new aircraft deployments, including logistics, manpower, and equipment coordination for both routine and heavy maintenance requirements.
• Technical Subscriptions and Data Management: Manage and update technical subscriptions, including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft, ensuring compliance during heavy maintenance checks.
• Compliance and Documentation: Ensure all planning and maintenance activities, including 500-hour inspections, comply with Aircraft Maintenance Manuals (MM), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), and Airworthiness Directives (ADs).
• Cross-Functional Support: Provide technical research and support to the Accountable Manager, Chief Engineer, manage implementation of modification, engaging with suppliers, design organizations and getting mod approval from SACAA.

Critical Requirements

• Technical Expertise: Extensive knowledge of Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Service Bulletins, and Airworthiness Directives, with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
• System Knowledge: High-level understanding and experience in mechanical and avionics systems, with specific expertise in AS330, AS332, or H225 aircraft (advantageous).
• Analytical Skills: Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
• Communication: Strong verbal and written communication skills to liaise with OEMs, suppliers, and internal teams, and to present trend reports effectively.
• Team Collaboration: Ability to work effectively in a team environment and coordinate with cross-functional departments.
• Independence: Capability to work with minimal supervision, demonstrating initiative and problem-solving skills.

Qualifications And Experience
The following is essential for this position:

• Qualified Aircraft Mechanic or Avionics Technician.
• Licensed Aircraft Maintenance Engineer (preferred).
• Comprehensive knowledge of aircraft maintenance processes, including heavy maintenance inspection protocols.
• Proficiency in production planning, resource management, and data analysis tools for trend reporting.
• Minimum of 10 years experience in aircraft maintenance, with experience in heavy maintenance, refurbishments, aircraft upgrades, or configuration changes considered an advantage.

Working Conditions

• Office-based with frequent visits to maintenance facilities or deployment sites, particularly during heavy maintenance cycles.
• May require flexibility to accommodate project deadlines or urgent maintenance needs, including those related to 500-hour inspections and trend remediation.

Are you ready to start building your future?
Join us and transform your potential into real success

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives

and Goals. Should you not receive a response within 2 weeks, please consider your application unsuccessful.

Applicants must submit their CV by
Friday, 11 July 2025
.
This summary and its contents are the sole property of Starlite Aviation Group. Any unauthorised reproduction or modification of this information and contents without the express written permission from Starlite Aviation Group is prohibited and may result in legal action.

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.