4 Services jobs in Nigel

Req ID:

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known : environmental challenges, population growth, urbanization and increasing demands for mobility. Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation. We have and exciting opportunity for a Services Spare Part Sales Manager (Short Cycle) CRRC (Fixed term contract role) within Alstom Ubunye.
This position is based in Gauteng at our premises in Nigel (Gauteng).

POSITION IN THE ORGANISATION – Services Spare Part Sales Manager (Short Cycle) CRRC
HIERARCHICAL MANAGER
Chief Executive Officer
PURPOSE OF THE JOB
Responsible for driving business development and sales for Alstom Ubunye by promoting the full services portfolio, including ALM, P&OVH, and Digital Solutions. The role focuses on generating market demand, increasing sales, managing spare parts and overhaul activities, enhancing customer experience, and handling variation orders through coordination with procurement and finance.

RESPONSIBILITIES AND ACCOUNTABILITIES:
1
. Business Development

• Thorough understanding of P&OVH (Pars & Overhaul) Solutions (with support of Product Line) and compilation of 3 Years Plan and related capture plans for Alstom Ubunye.
• Manage & update opportunities in Wall C - targets / commitments / maturity / gaps
• Map local fleets, identify the current main suppliers and classify type of maintenance contracts/regime (with Parts Engineering) for main parts & components.
• Identify the main opportunities to come (anticipate the need) in addressable market
• Promote P&OVH offerings, including obsolescence solutions based on understanding the customer needs
• Develops standard catalogue offerings with RS and compiles parts catalogues with Customer Service & Procurement
• Do Commercial REX ((Return of experience) win/loss analysis)
• Enhances the understanding of customer needs, pain points and identification of opportunities in each customer segment, analyze and support Competition analysis and providing feedback to Business Development/Sales and Customer / Services Directors*
• Promotes conversion of business portfolio from ad-hoc spares & repairs supply into long term agreements and component repair & overhaul
• Develop customer intimacy to detect gain and pain points, on all levels of the customer organization, from depot up to Mgmt. level supported by Customer Directors.
• Drive customer business meetings, negotiations & influencing coming bid, proactive commercial development
• Present to and educate the internal team and customers on the various product portfolio (ALM, Digital, P&OVH)
• Liaise with the Product Line to ensure the availability of updated marketing material.
• Ensure a smooth handover with PMO in case of contract award

2a. Variation Order (Procurement and contract execution)

• Monitor procurement project (Cost and Delivery) and project evolution
• Ensure work package commitment is respected
• Coordinate project with all métiers regarding costing and parts procurement
• Ensure on time delivery, quality and project margins especially during ramp up phase of the project

2b. Variation Order (Commodity Strategy)

• Consolidate commodity costing needs inputs
• Participate actively to commodity costing strategies and panel elaboration
• Provide inputs to build differentiations
• Participate in tender inputs and actual project costing execution
• Represent the financial view during the project execution

2c. Variation Order (Commodity Strategy)

• Monitoring and forecast cash flows arising from the project variation order, setting control environment for the cash management in order to optimize cash flows
• Follow financial outcomes and action plans for cost reduction and identify cost savings opportunities and prevent and alert any deviance v/s budget and forecasts
• Weekly analysis of actual costing incurred and compared with forecast and analyzing the gaps
• Co-ordinate with supply chain and procurement regularly to monitor cost progress
• Monitor extra costs of the projects which can degrade the margins and have regular meetings with the team
• Validate costing accuracy and cost valuations (bid costs, purchase costs, calculations, etc
• Prepare all submissions of variation orders per locomotive or per monthly delivery
• Review the QCD performances v/s commitment during work packages and be involved in on-industrial controlling related to project activities
• Operations Support
• Support with developing a Winning strategy for all key opportunities with Bid & Tenders for the cluster at target gross margin
• Develop long term customer agreements (in collaboration with Customer Service) to sustainably increase market share*
• Compile and update KPIs for Services Sales & Business Development in the cluster*
• Manage customer inquiries, orders and returns as well as customer complaints*
• Assure customer information with relevant stakeholders in case of critical items
• Define pricing tactics and ensure consistent and accurate pricing.
• Assure timely and compliant cost input from external suppliers and Alstom Participating Units*
• Prepare, review and approve all ad hoc RFQ's for on time submission
• Do regular customer visits at customer depots and premises and build on site relationships
• Do regular supplier visits and build the relationships

3a. Delivery Performance

• Compile delivery KPIs for cluster
• Host performance reviews with Customer Service teams, Supply Chain, Procurement and Repair Centers in country/cluster and implement improvement actions*
• Innovation
• Propose enhanced P&OVH offering (business models, technical solutions, value-add in supply chain, …) specific for customer portfolio in country/cluster*
• Promote digital solutions (Customer Portal, Station One) to improve customer experience to gain market share*
• Develop and manage End to End Tools such as GSI and adoption of other tools (e.g. PartsFolio, Customer Portal)*
• Enforce usage of Parts Finder, Parts Costing to reduce TTQ (Time to Quote) , leveraging historical data
• Leverage Station One as e-commerce solution for creation of public parts catalogues and onboarding of new customers
• Compliance and adherence to Environment, Health, Safety and Quality rules, procedures and policies at all times.
• Ensure that all quality standards are always met
• Follow depot/site procedures and instructions, both from the Company and from the customer
• Collaborate with EHS and Quality teams to ensure we put safety first and maintain first class quality
• Compliance to EHS rules and regulations at all time.
• Report any health, safety, or quality matters to the relevant person immediately.
• Accurate and up to date Reporting and Data management
• Ensure accurate and comprehensive reporting
• Ensure that all required reporting happens on a monthly, weekly and daily basis.
• Model the AIR values of the Company and always act ethically and compliant
• Model and uphold Alstom's AIR values at all times.
• Act ethically, ensure compliance, and always prioritise safety.
• Maintain high standards of quality, productivity, and professionalism.
• Stay informed on legislation, product knowledge, policies, and procedures.
• Take ownership of tasks and demonstrate effective self-management.
• Respond positively to feedback and maintain a constructive attitude.
• Manage stress in a way that does not affect others negatively.
• Share knowledge and communicate learnings regularly.
• Be proactive in identifying and resolving potential issues.
• Complete all required performance assessments and compliance training.
• Support service sites and collaborate effectively with team members.
• Build and maintain strong relationships with customers and suppliers.
• Continuously seek ways to improve processes within company guidelines.
• Take responsibility for personal development and mandatory learning
• Performance measurements:
• Order intake : Achieve agreed Order intake targets
• Sales : Achieve agreed Order intake targets
• Customer Satisfaction Achieve agreed Customer satisfaction survey targets
• Quality Performance : Achieve agreed Quality KPI targets eg OTIF
• Leadership and Engagement : Good team player with interpersonal and communication skills
• Governance : accurately capture and maintain data on Related Alstom systems (Wall-C), always ensure ethics and compliance

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:

• Mechanical / Electrical Bachelor's or BTech degree in Engineering
• Sales & marketing tertiary qualification
• At least 5 years' experience in customer service essential
• Sales experience in the Railway industry
• Must be able to drive and visit customers & suppliers
• Very strong railway experience, service sales and business development with proven success record of sales growth
• Creating Value Proposition and ROI analysis to facilitate compelling sales strategy for each opportunity.
• Have insightful understanding for the RS stock owner, Operator and depot staff need to excel in the delivered Service.
• Ability to present and spell out the value for the various Service Portfolio including ALM, Digital, P&OVH.
• Aptitude to learn and update her/his knowledge with new products.
• Generate new opportunities from scratch including raising customer's interest, as well as ensure attractive proposal, optimized cost and compelling sales strategy.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING COMPETENCIES

• Ability to have a good communication with other colleagues and other functions (engineering, manufacturing, industrial, quality)
• Ability for problem-solving and efficient decision-making in environment
• Ability to work across sites/functions in a multi-cultural environment
• Literate with MS Office suite
• Good working knowledge of SAP
• Solid Electrical / Mechanical background and understanding of engineering principles
• Knowledge of maintenance engineering principles
• Willing to travel between sites if required
• Good interpersonal and communication skills
• Good team player and be able to work in a team
• Valid Driver's License
• Must be capable of working independently
• Business acumen, understanding of rail industry standards for operators/maintainers*
• Foster collaboration with Customer Director and Product Line RSC in country/cluster
• Ability to apply value proposition for P&OVH solutions and basic sales tactics (e.g. fleet screening or understanding customer hassle maps)*
• Facilitate network with Business Development/Sales community for P&OVH in other clusters/regions and PL SER Marketing
• Role model in customer orientation and expert technical & communications skills*
• Ability to identify and develop talents in Customer Service and retain for local Service organization
• Deep understanding of global standard processes and tools and their local application (supported by local and global BPO)*
• Facilitate network with Customer Service community for P&OVH in other clusters/regions and PL Services P&OVH Solutions
• Strong railway technical competencies and be able to speak the technical language with the customer on site level.
• Very good communication skills, stakeholder management and leadership skills
• Ability to create close and trustworthy relationship with internal team and customer

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

PURPOSE OF THE JOB:
The Protection Services Superintendent is responsible for managing and coordinating investigative functions, while establishing an intelligence network to proactively identify and address security and crime-related issues. The role aims to deter, prevent, and investigate internal and external threats to the company.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Relevant NQF Level 7 qualification in Security Risk Management, Police Management, or Criminology
• Firearm competency, valid driver's licence and PSIRA Grade A
• 5–7 years of SAPS experience in investigations, court procedures, specialised investigations, or security operations within the mining/refining industry
• Experience with CCTV, Systems Control Room operations, and armed escorts
• In-depth knowledge of relevant legislation, including Criminal Procedure Act, Constitution of South Africa, Labour legislation, Occupational Health and Safety Act, Minerals Act, Mines and Works Act, Explosives Act, Precious Metals Act and Firearm Control Act
• Proficiency in investigation techniques, fingerprint analysis, and security systems
• Ability to present evidence in court, with strong problem-solving, decision-making, and conflict resolution skills
• Excellent interpersonal, communication, and report writing skills
• Participative leadership style with the ability to build trust, foster relationships, and embrace diversity
• Medically fit for BMR and PMR

DUTIES AND RESPONSIBILITIES:

• Promote security awareness among employees, contractors, and visitors regarding threats, crime trends, and company policies
• Advise management on security threats and recommend countermeasures
• Conduct security audits and implement corrective actions
• Investigate crime, related incidents and security breaches to ensure a safe working environment
• Safeguard company assets through effective security measures
• Build and maintain relationships with SAPS, emergency services, and other security stakeholders
• Compile thorough investigation reports with actionable recommendations for senior management
• Monitor investigator performance and case docket quality
• Support post-investigation processes, including preparation for disciplinary hearings and court proceedings
• Perform administrative duties and participate in forums to benchmark security practices

IN THE EVENT THAT YOU DO NOT HEAR FROM THE HUMAN RESOURCES DEPARTMENT WITHIN 30 DAYS AFTER THE CLOSING DATE OF APPLICATIONS, YOUR APPLICATION CAN BE VIEWED AS UNSUCCESSFUL.

PREFERENCE WILL BE GIVEN TO EMPLOYEES FROM THE DESIGNATED GROUPS IN LINE WITH THE PROVISIONS OF THE EMPLOYMENT EQUITY ACT, THE COMPANY'S RECRUITMENT POLICY AND EMPLOYMENT EQUITY PLAN.

IMPALA PLATINUM LTD COMPLIES WITH THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013. YOUR PERSONAL INFORMATION WILL BE PROCESSED IN A LAWFUL, LEGITIMATE, AND RESPONSIBLE MANNER. BY SUBMITTING YOUR APPLICATION, YOU GIVE YOUR EXPRESS AND INFORMED CONSENT TO PROCESS YOUR PERSONAL INFORMATION FOR RECRUITMENT PURPOSES.

FRAUD ALERT:
IMPALA PLATINUM WILL NEVER REQUEST YOU TO MAKE ANY CASH DEPOSIT / PAYMENTS AS PART OF THE RECRUITMENT PROCESS.

It's fun to work in a company where people truly BELIEVE in what they're doing

Contract Duration: 6 Months

Within your functional work stream, you deliver cost-efficient and effective People Services to employees and managers across the organization, consistently meeting all contracted Service Level Agreements (SLAs) and demonstrating a strong customer-oriented approach. You are expected to follow standard procedures and document all activities to ensure compliance with legal requirements and to achieve the desired efficiency gains.

Accurately carry out all People transactional activities within the scope of your functional work stream, or provide Tier-1 call centre support to all employees and leaders across Tiger Brands.

Maintain and monitor SLAs between the People Shared Services (PSS) Centre and business areas.

Review and regularly develop or customize People reports and metrics to meet evolving business needs.

Participate in regular meetings, invite stakeholders to PSSC functional work stream events, and encourage participation and feedback from the business to support SLA improvements.

Keep business teams informed of any changes.

Continuously update all stakeholders on process changes, system updates, and other relevant matters related to the PSSC area of responsibility.

Serve as the Subject Matter Expert (SME) for functional work stream processes using the designated HCM system.

Consistently deliver improved People administrative services.

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.