Client Services Representative
Posted today
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Job Description
RELEVANT EXPERIENCE:
- Minimum 2 - 3 years of experience in a client services sales environment
- Proficient in Microsoft Office Suite
MINIMUM QUALIFICATION:
- Grade 12 Certificate - Matric
BEHAVIOURAL SKILLS:
- Ability to communicate effectively with clients, colleagues, and stakeholders.
- Understanding and empathizing with clients' needs and concerns.
- Listening attentively to clients to understand their requirements and address their issues.
- Finding effective solutions to clients' problems or concerns.
- Remaining calm and patient, especially when dealing with difficult or upset clients.
- Being flexible and able to adjust to different client personalities and situations.
- Prioritizing tasks and managing time efficiently to meet client deadlines.
- Working collaboratively with team members and other departments to deliver exceptional service.
- Taking responsibility for actions and decisions made in interactions with clients.
Ability to bounce back from setbacks or challenging situations and maintain a positive attitude.
PRIMARY FUNCTION OF THE POSITION:
- Addressing inquiries, concerns, and complaints from clients via phone, email, or other communication channels
- Assisting clients with placing orders, tracking shipments, and processing returns or exchanges.
- Providing detailed information about products or services to clients, including features, specifications, and pricing.
- Resolving client issues or escalations in a timely and satisfactory manner, often collaborating with other departments as needed.
- Managing client accounts, including updating contact information, tracking order history, and maintaining customer records.
- Building and maintaining strong relationships with clients to foster loyalty and repeat business.
- Identifying opportunities to recommend additional products or services to clients based on their needs or preferences.
- Gathering feedback from clients to identify areas for improvement and provide input to internal teams such as product development or marketing.
- Providing product training or educational resources to clients to help them maximize the value of their purchases.
- Assisting the sales team with lead qualification, proposal preparation, and customer communication to support the sales process.
KEY PERFORMANCE AREAS:
- Conversion Rates
- Sales Ton Targets
- Sales GP Targets
- Goal Setting
- Credit Notes
- General Attitude
Nursing Services Manager
Posted today
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Job Summary:
To plan, organise and ensure the execution of nursing activities at the Hospital Facility according to regulations, safety and health standards. The incumbent manages a team of specialists to ensure the delivery of quality patient care by ensuring compliance to professional and ethical standards.
Minimum Qualifications and Experience:
- B.Cur or equivalent qualification
- NQF: 7
- Business Related Degree
- 5 - 7 Years' Experience
- 3 Years Managerial Experience
- Knowledge in healthcare related quality management and improvement
Minimum Job Requirements:
- Ensure that all patient care duties are performed according to professional, ethical and legal standards.
- Develop and implement a Nursing tactical strategy and objectives that are aligned to the Hospital's operational objectives.
- Monitor progress towards the achievement of the developed nursing strategy and objectives
- Drive the adoption of the Group's nursing and quality patient care policies, protocols and standards in the facility.
- Drive the implementation of integrated Nursing governance, compliance, integrity and ethics frameworks throughout the division and hold Nursing professionals accountable for providing care according to these frameworks.
- Drive and support a culture of quality patient care and actively manage patient safety.
- Drive optimal functioning of Nursing operations within the hospital by establishing clinical care risks with Unit Managers and developing and implementing Nursing care objectives to mitigate risks and conducting regular progress reviews.
- Ensure that the patient care delivery model(s), clinical and staffing standards for Nursing and patient care are consistent with current research and professional standards and with the mission, vision, and values of the organisation.
- Identify and manage problems, escalated issues and operational risks.
- Leverage technology to automate and integrate Nursing processes.
Head On-Site Services
Posted today
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Hybrid
About You
You are a technical specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in the steel industry and you have the experience and ability to manage a team involved in the application of refractory products at our customer sites. Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers. As a Technical Expert at RHI Magnesita you will work hand in hand with the departments Sales, Engineering and R&D as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty.
In Addition, You Have
- At least 10 years of professional experience in technical Marketing of refractories and/ or in the application of refractories in the steel production environment.
- Experience in quality management systems would be a plus.
- Bachelor's or Master's degree (e.g., mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering).
- Good MS office skills.
- Proficient in English.
- Distinctive problem-solving competence, strong customer orientation.
- Willingness to travel extensively, 40% of worktime would be used for visiting customers.
About The Job
The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.
Your Tasks Will Include
- Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction.
- Verify the effectiveness of the corrective and/or preventive actions implemented for their effectiveness
- Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition
- Create technical offers & proposals
- Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities.
What We Bring To The Table
We are the acknowledged industry leader in innovative technology. Our company is defined by people. That's why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.
- Challenging and diverse tasks within a multicultural and passionate working environment
- A responsible position within the Marketing & Technology Solutions team
- You can expect an attractive annual salary
- Health Insurance
- A pleasant working atmosphere and a dynamic, motivated and competent team
- We value a respectful and appreciative environment and cooperation with open decision-making processes
Do you recognize yourself in this role?
We are looking forward to your online application Please upload your resume and cover letter via our career page. Applications via e-mail will not be taken into consideration.
About RHI Magnesita
RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That's why we attach so much importance to our employees. Do you want to know more? Check out
Entry-level Customer Service Care Consultant(Training Offered)
Posted 5 days ago
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Over the course of training, participants will:
Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment.
Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management.
The candidate should be well spoken,self-driven,passionate,good communication skills,interpersonal skills,energetic, and willing to work in a team environment.
Entry-level Customer Service Care Consultant(Training Offered)
Posted today
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Job Description
We are looking for a young hardworking and ambitious individual to offer customer care at selected retail stores under our company. NO EXPIRIENCE NEEDED the potential candidate will be given intense management training and couching. Through our dynamic training program, you will gain hands-on experience, network with industry professionals, and embark on exciting travel opportunities—all while developing the expertise to launch your own marketing business. Over the course of training, participants will: Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment. Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management. The candidate should be well spoken,self-driven,passionate,good communication skills,interpersonal skills,energetic, and willing to work in a team environment.
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