4 Service Industries jobs in Centurion
IT Customer Service Co-ordinator
Posted 6 days ago
Job Viewed
Job Description
Job title : IT Customer Service Co-ordinator
Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links
- Jobs by Location
- Job by industries
Role Overview :
- We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place.
Key Responsibilities :
- Coordinate and schedule IT resources for various internal and external projects.
- Manage and maintain calendars, appointments, and project timelines.
- Assist with administrative tasks such as documentation, reporting, and procurement.
- Collaborate with IT and project teams to ensure effective resource allocation.
- Track and maintain inventory of IT assets and manage purchase orders.
- Support the IT department with ad-hoc tasks and ensure all systems run smoothly.
- Foster a culture of collaboration, problem-solving, and continuous improvement within the team.
Requirements :
- Proven experience in an administrative or scheduling role, ideally within an IT or technical environment.
- ITIL 4 Certification will be an advantage
- Excellent organizational skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft 365 and other service desk tools.
- A proactive attitude and the ability to work independently.
- Strong problem-solving skills and the ability to think on your feet.
What We Offer :
- A dynamic and innovative working environment where your contributions matter.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture focused on helping each other and the community.
It customer service co-ordinator
Posted today
Job Viewed
Job Description
Customer Service Manager (Energy Storage & Power Solutions)
Posted 20 days ago
Job Viewed
Job Description
Introduction
Our client is an international giant within theEnergy Storage & Power Solutions industry.
They arelooking for a highly skilled and driven After-Sales / Customer Service Manager to lead their team.
This key role will be responsible for ensuring outstanding support to both internal and external customers, while maintaining operational excellence across service delivery, technical coordination, and administrative processes.
Duties & Responsibilities
Prepare accurate service quotes and tenders on time.
Client relationship management.
Ensure high customer satisfaction through clear communication and efficient service.
- Lead and manage the Service department independently.
Oversee technical and admin teams for installations, servicing, and commissioning.
Collaborate with engineering, production, and sales teams.
Develop and maintain service documentation and safety files.
Manage CRM, planning tools, and documentation systems.
Complete and submit all required internal and external reports.
Implement and refine processes to improve service efficiency.
Desired Experience & Qualification
- 6 - 8 years relevant experience
- Proven managerial competencies
- Proven experience in drafting quotes and tenders
- BSc, BTech or Ndip in Electrical Engineering (advantageous)
- Pr Eng or Pr Tech or Pr Techni qualification will be advantageous
Package & Remuneration
R 800 000 - R 1.2 mil per annum (depending on experience and qualifications)
#J-18808-LjbffrCall centre customer service and sales manager
Posted today
Job Viewed
Job Description
Achieving CCC KPIs and Targets.
Dealing with client complaints/queries and management of staff.
Minimum Qualifications and Experience: Grade 12 Tertiary qualification or Internal leadership qualification Relevant experience, and proven track record, in Contact Centre with specific focus on Sales and Client Retention min 2 years experience of managing a team.
Call centre management will be an advantage.
Computer literacy (MS office suite) Advanced excel, Word, Teams, Power Point skills Code 08 Drivers Licence PSIRA registration will be an advantage Prior experience of Listener, Qlickview or Qlick sense, Workforce management and Openscape will be an advantage.
Main Duties: Manage Moving cancelations and all admin involved Manage Reconnection and Relocation Appointment requirements Manage adhoc outbound projects and outbound sales Manage staffing and labour related KPIs Manage Client Attrition Ensure compliance to all SOP procedures Compile the summary of all daily, weekly, and monthly reports Attend meetings when required and present reporting when needed in meetings Ensure all internal and external reporting Manage client enquiries and complaints Ensure that all staff are trained to required standards Ensure that company code of conduct is adhered to Drive Customer service excellence Interviewing potential candidates for employment with Supervisors on vacant Level 1 and 2 roles Work with other leadership Nationally to implement best practice always Monitoring /Coaching/Assisting staff Manage incoming calls and email answer time service level Drive projects to grow the business Innovate and implement automation where possible as well as best practice and alignment of practices nationally.
Ability to handle change management and negativity Execute non performance actions to turn it around in getting results Ensure KPIs and Goals are achieved within your influence Behavioural Competencies: Ethical Practice Leadership & Navigation Business Acumen Relationship Management Consultation Critical Evaluation Expert presentation skills Administrative Advanced communication Decision making Professionalism Project management Driven Change management Passion Critical thinking Interpersonal / Computer literate Numerate Planning and executing of plans Innovative Integrity Strategic thinking Team player Ability to implement and measure projects and results Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Be The First To Know
About the latest Service industries Jobs in Centurion !