9 Service Industries jobs in Centurion

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Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.

Business Analysis and Business Growth

• Responsible for investigative work to seek effective business solutions and, organises their implementation through improvements in information systems, data management, processes/procedures, organisation and equipment.
• Enable & support Business needs by sourcing data from Data Warehouse, IT Teams, operational and other BI environments
• Perform deep-dive analytics
• Develop and implement statistical models
• Support service Delivery with deep-dive customer analytics
• Translate business requirements into analytics & insight generating
• Effective management of Client device health and compliance matrix’s

SLM

• Highlighting incident, process and customer request and coordination with technical team to ensure that quality services are delivered to the agreed SLA.
• Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request).
• Responsible for identifying the need for corrective actions.
• Highlight trends in Incidents and requests logged
• Trending analysis on SLA achievements
• Analysis on technician efficiency
• Compliance reporting and trending for all Octane clients

Power BI

Microsoft Office

IT Terminology

Job Match

Analysing

Coping with pressures & setbacks

Deciding & Initiating Action

Presenting and Communicating information

Working with people

NQF 6: 3 year Degree/ Diploma/ National Diploma

OR NQF 4: Grade 12

3 years’ experience

OR

5 years’ experience if Grade 12

ITIL 3 or 4 will be advantageous

Span of Control 0

Level of Engagement Engagement will all levels within the organisation, internal and external to the business.

Drivers Licence and Reliable Vehicle - both required

We are seeking a highly attentive and responsible Customer Service Consultant to join our Fraud & Risk Department . This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

About Hello Group

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department . This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista - Because life’s too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.

Communicate successfully with customers (both internal and external) via appropriate media, including telephone, email, or fax.

Learn and understand the importance of the company's products and services and apply empathy to situations/discussions with customers to recognize the potential impact of their actions on people’s health and wellbeing.

Create, release, and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software.

Understand and assist with the Loaner Application used for the booking of cases by customers.

Have a good financial acumen to provide special pricing in certain circumstances as per medical aid limits, hospital group pricing, and other initiatives.

Provide usage reports/KPI reports as required.

Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.

Instigate system queries to invoice and credit customers as required.

Produce customer feedback reports as required.

Engage and interact in a diverse team based in an open-plan office environment.

Commit to being flexible in working hours to cover shifts within a 24-hour working environment.

Minimum of a matric certificate.

Tertiary qualification (related discipline) would be an advantage.

Previous experience in the medical devices industry would be an advantage.

Proven experience in a customer service or call center environment.

Proficient in ERP systems like SAP.

Experience in loan sets and consignment stock in the healthcare industry will be an advantage.

Proven experience of working within an office environment.

Experience with Microsoft Office.

SAP experience is an advantage.

Relevant qualification in customer services or previous experience working in a customer services team.

• Respond to customer inquiries via phone, email, or in person
• Meet weekly targets
• Follow up with clients to ensure satisfaction and retention
• Work closely with agents and support team to ensure a smooth client experience
  
  

• Matric or equivalent NQF 4(required)
• Previous customer service or insurance experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving ability
  
  

• Opportunities for career growth and advancement
• Continuous training
• Friendly, supportive team environment
• Flexible scheduling options
  
  

Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax.

Learn and understand the importance of the company's products and services and apply empathy to situations/discussions with the Customers to recognize the potential impact of their actions on people’s health and wellbeing.

Create, release and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software.

Understand and assist with the Loaner Application used for the booking of cases by Customers.

Have a good financial acumen to provide special pricing in certain circumstances as per medical aid limits, Hospital group pricing, and other initiatives.

Provide usage reports/KPI reports as required.

Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.

Instigate system queries to invoice and credit customers as the role requires.

Produce customer feedback reports as the role requires.

Engage with and interact in a diverse team based in an Open Plan office environment.

Commit to being flexible in working hours to cover shifts within a 24-hour working environment.

Minimum of a matric certificate.

Tertiary qualification (related discipline) would be an advantage.

Previous experience in the Medical Devices industry would be an advantage.

Proven experience in a customer service or call centre environment.

Proficient in ERP systems like SAP.

Experience in loan sets and consignment stock in the healthcare industry will be an advantage.

Proven experience of working within an office environment.

Experience with Microsoft Office.

SAP experience is an advantage.

Relevant qualification in Customer Services or previous experience of working in a Customer Services team.

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Role: Service Customer Care Lead – Emerging Markets

Location: Mumbai, India/ Poland / South Africa

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living

The Service Customer Care Lead – Emerging Markets is accountable for ensuring excellence in the end-to-end customer service lifecycle across key business units, including Orthopaedics, Advanced Wound Management (AWM), and Recon. The role leads and supports the regional customer care team to drive service performance, handle critical issues, manage order-to-cash processes, and deliver a seamless, efficient customer experience. The Lead also ensures that service levels align with business metrics, internal standards, and customer expectations. Their first main focus will be on EE & MEA region first.

What will you be doing?

Customer Service Operations

• Oversee accurate and timely order processing in ERP—from entry through invoicing.
• Act as the primary point of contact for key accounts and VIP customers in Emerging Markets—ensuring proactivity and premium service.
• Monitor and expedite back orders, shipment issues, and returns in collaboration with 3PL and warehouse teams.
• Coordinate shipments, ensure accurate documentation, and manage customs compliance.
• Handle returns, credit notes, and exchanges efficiently in line with policy.
• Manage Letters of Credit—preparing accurate documentation and liaising with banks.
  
  
  

• Maintain and distribute operational reports: open orders, backlog, LIFR metrics, and customer satisfaction dashboards.
• Develop and update SOPs, work instructions, and customer-specific guidelines.
• Analyze performance data in Salesforce, SAP, or other ERPs to identify improvement opportunities.
  
  
  

• Align service delivery with Sales, Marketing, and Business Unit goals.
• Conduct regular service reviews with distributors and key clients to collect feedback and improve satisfaction.
• Work closely with Finance, Planning, Quality, and Technical Support to ensure smooth workflows.
  
  
  

• Bachelor’s degree in Business Administration, Supply Chain, or a related field (required). MBA or postgraduate qualification in Operations/Customer Equivalent experience is a plus.
  
  
  

• 3–5 years in Customer Service or Service Operations—preferably in a multinational or medical device environment.
• Proven experience managing sophisticated order-to-cash cycles and resolving critical issues in high-pressure settings.
  
  
  

• Strong experience with SAP or AX1000—handling orders, invoicing, and backorder.
• Proficiency in Salesforce, Workday, and Microsoft Excel & PowerPoint.
• Experience with logistics systems and 3PL coordination is helpful.
  
  
  

• Customer-focused mindset—anticipating needs and driving satisfaction.
• Analytical and data-driven—using meaningful metrics and trends for decision-making.
• Excellent verbal and written communication in English; Arabic, French, or Russian is a plus.
• Strong problem-solving skills and experience with intensified/VIP issues.
• Project management ability—handling multiple initiatives and cross-functional alignment.
  
  
  

• Willingness to travel occasionally across Emerging Markets (EE & MEA) for coordination, training, and meetings.
• Comfortable working across time zones in a matrix organization.
• Adaptable and proactive—with a strong orientation toward continuous improvement.
• Ability to handle physical demands including regular lifting when supporting logistics.
  
  
  

• Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( ).
• Your Future: Medical coverage + Policy exclusions and insurance non-medical limit.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

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Our client, a well-established Vehicle Dealership, is seeking the services of an After Sales Consultant / Service Advisor for the Pretoria area.

Salary : R15 000 - R25 000 Basic + Benefits + Incentives per month

Minimum requirements (Please read carefully before applying):

1. Minimum of 3 years experience as a Service Advisor, with experience specifically in a VEHICLE dealership. (This is non-negotiable; applicants without dealership experience do not qualify.)
2. Working knowledge of Motor Industry Dealer Management Software. (This is non-negotiable.)