11 Service Industries jobs in Centurion

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Description

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee
• Exciting Team Events – Work hard, play harder
• Teambuilding Activities – Get to know your teammates beyond the screen
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things
• A Top-Notch Office Space – Where inspiration meets innovation.

Duties and Responsibilities

Key responsibilities

Inbound & Outbound Calls:

• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank's policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID's, POPS' and payment notifications.

• Data Entry: Accurately capture and record detailed information received from clients into the bank's ticketing system.

• Minimum RequirementsMatric Certificate

• Multiple Languages (Advantageous)
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Multiple Languages (Advantageous)
• Experience in customer service (Advantageous)
• Computer/Mobile Literate

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world's largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group's success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview:

Daimler Truck Southern Africa is seeking a highly analytical and results-driven
Financial Controller:

Customer Service and Parts (CSP)
to support the parts and service business in achieving financial and operational targets by driving profitability and efficiency across multiple brands, preparing and presenting detailed financial analyses, and collaborating with senior leadership and cross-functional teams to ensure accurate reporting, pricing alignment, and compliance with internal controls and audit requirements.

The role requires a person with strong quantitative and financial acumen, advanced data analysis and business intelligence capabilities, sound business judgment, and the ability to communicate insights effectively across functions.

Key Duties and Responsibilities:

• Prepare and analyze financial reports to track revenue, costs, and margins, compare results to

targets, explain variances, and present insights to senior leadership for decision-making.

• Manage journal entries and revenue allocations across brands and categories, ensure timely

completion of month-end processes and system reporting, process accruals and provisions,

and maintain full documentation for audit and compliance.

• Monitor and analyze contribution margins for parts, approve pricing discounts and service

contract extensions, validate updates to warranty and service contract pricing, and ensure

pricing reflects local market conditions and profitability goals.

• Lead the preparation of financial plans and forecasts, update financial models, support cost

and revenue optimization, conduct deviation analysis, manage transfer pricing, and ensure

planning outputs are timely, accurate, and aligned with business objectives.

• Support external audits by providing documentation and explanations for financial entries,

participate in cross-functional meetings, offer financial insights to sales and operations teams,

resolve service contract issues, and respond to ad hoc stakeholder requests.

• Prepare and maintain presentation materials for executive and steering committee meetings,

clearly communicate key performance metrics, customer revenue, and brand-specific results

to stakeholders.

• Maintain internal controls related to inventory and pricing, monitor and resolve system errors,

support the creation and classification of parts records, validate service contract pricing, and

ensure compliance with company policies and data integrity.

• Drive process optimization and continuous improvement, leverage business intelligence tools

for efficiency, pursue personal development, and share knowledge and best practices with the

team.

Qualifications:

• Bachelor's degree in finance, Accounting, Quantitative Management, or a related field.

• A professional qualification (e.g., CIMA, CA(SA)) is highly advantageous.

Experience:

• Minimum 5 years of experience in finance roles, preferably in the automotive or

manufacturing industry. Financial controlling experience highly advantageous.

• Strong understanding of parts and service and maintenance contract processes, cost

structures, and margin management.

• Advanced Excel skills and proficiency in SAP or similar ERP systems.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work independently and collaboratively in a fast-paced, cross-functional

environment.

Special Knowledge:

• Strong foundation in financial modelling, data analysis, and performance measurement

methods.

• Proficient in applying statistical and data-driven techniques to support strategic decision making and profitability analysis.

• Solid understanding of cost accounting, margin analysis, and transfer pricing principles.

• Understanding of financial compliance, internal controls, and regulatory frameworks.

• Ability to translate complex financial data into actionable insights for business stakeholders

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

Our company places emphasis on reducing environmental footprint and contributing positively to society.

Kindly Click on the link to complete mandatory questions:

#YOUMAKEUS
#MAKEYOURMOVE
apply now and become part of us

Application close date: 28 October 2025

FUNCTION

The Service Management Manager ensures effective delivery, assurance, and end-to-end lifecycle management of Vodacom Business services across diverse technologies and customer segments. This role leads a team of Service Managers to achieve operational excellence, meet or exceed SLA commitments, and deliver superior customer experience. All activities are executed in alignment with telecommunications industry standards and best practices, including ITIL, eTOM, and TM Forum frameworks.

ROLE OVERVIEW

The Service Management Manager is responsible for leading a team of Service Managers to deliver best-in-class service performance, customer experience, and operational excellence across Vodacom Business. The role ensures that services are provisioned, assured, and managed in line with contractual SLAs and telecom industry standards. While programme management skills are required, they are applied primarily to support service readiness, continuous improvement, and transformation initiatives. The focus is on ensuring customers receive reliable, high-quality services while driving operational efficiency and retention.

KEY RESPONSIBILITIES

People Leadership & Team Development

• Lead, coach, and develop a team of Service Managers to deliver outstanding performance.
• Build a culture of accountability, collaboration, innovation, and customer obsession.
• Ensure workforce capability development in line with emerging telecom technologies, digital transformation trends, and AI-driven service management frameworks.
• Champion continuous learning and adoption of automation, analytics, and digital tools to enhance service operations and decision-making.

Service Delivery & Assurance

• Oversee end-to-end service delivery and assurance for Vodacom Business customers across multiple technologies (fibre, SD-WAN, MPLS, LTE, Internet, mobile, cloud, and converged services).
• Ensure SLA compliance and manage proactive service assurance, incident, problem, and change processes in line with ITIL and eTOM standards.
• Oversee root cause analysis and implementation of corrective and preventative measures to ensure high service availability and reliability.
• Ensure seamless service activation, handover, and lifecycle management across OSS/BSS systems.
• Leverage AI, automation, and predictive analytics to enhance monitoring, fault detection, and service restoration efficiency.

Customer Experience & Relationship Management

• Act as senior escalation point for service-related issues and customer concerns.
• Drive continuous improvement of customer experience metrics (NPS, surveys, churn drivers) through data-driven insights and process enhancements.
• Engage regularly with enterprise customers, sales teams, vendors, and partners to strengthen trust, manage expectations, and ensure service excellence.
• Promote digital engagement and self-service capabilitiesto improve responsiveness and customer satisfaction.

Operational & Strategic Accountability

• Align service management practices with business objectives, regulatory obligations, and customer commitments.
• Provide service performance reporting and insights to senior stakeholders, highlighting SLA compliance, risks, and trends.
• Manage vendor and partner performance to ensure contractual and service obligations are consistently met.
• Drive service improvement and digital transformation initiatives to enhance operational efficiency, agility, and customer outcomes.
• Integrate AI-driven insights and automation into operational decision-making and service optimization strategies.

Programme & Change Enablement

• Support service-related programmes, including new service introductions, migrations, and operational readiness.
• Ensure programme outcomes are integrated into ongoing service delivery operations.
• Apply programme and project management methodologies (Agile/PRINCE2/PMP) to deliver change initiatives without compromising service quality.
• Champion technology transformation programmes leveraging AI, automation, and digital platforms to modernize service management and enable smarter operations.

PROFESSIONAL COMPETENCIES

• Deep expertise in service provisioning, activation, assurance, and lifecycle management, with a focus on automation and digital optimisation.
• Strong knowledge of SLA compliance, penalty mitigation, and service quality frameworks, supported by data analytics and AI-driven insights.
• Hands-on experience with observability, incident, problem, and change management (aligned to ITIL/eTOM), including the use of predictive analytics and AIOps platforms for proactive assurance.
• Solid understanding of IP networking, fibre, SD-WAN, MPLS, LTE, Internet, and mobile solutions, and how these integrate within digital and cloud ecosystems.
• Awareness of emerging technologies such as cloud, IoT, edge computing, AI, and converged services, and their evolving service and commercial models.
• Familiarity with OSS/BSS systems and digital enablement platforms, including the use of automation and data intelligence to enhance service delivery.
• Skilled at managing enterprise customer relationships and service escalations through a digital-first, data-driven approach.
• Experienced in monitoring and improving customer experience metrics (NPS, churn) using analytics, automation, and AI-based insights.
• Proficiency in managing vendor and partner performance against SLAs and contractual commitments, ensuring alignment with digital transformation objectives.
• Strong governance and reporting capabilities to track performance, operational trends, and transformation outcomes.
• Working knowledge of project and Programme management methodologies (PRINCE2, Agile, PMP) and their application in digital transformation initiatives.
• Ability to support service-related programmes (new service launches, migrations, operational readiness) with emphasis on digital enablement and AI-driven efficiency.
• Ensures new programmes and technologies are seamlessly integrated into service operations and continuous improvement frameworks.
• ITIL certification (essential); eTOM and TM Forum standards (desirable).
• Knowledge of ISO 2000, AI and automation governance, and other telecom service management best practices.

Qualifications and Experience

• Bachelor's degree in Telecommunications, IT, Computer Science, or Business Administration (essential).
• 8+ years' experience in Service Delivery/Service Management within the telecommunications industry.
• Proven leadership experience in managing Service Delivery or Service Assurance teams.
• Strong knowledge of telecom technologies: IP networking, transport (fibre/MPLS), mobility, cloud, IoT, and converged services.
• Certifications: ITIL (essential), PRINCE2/PMP or Agile (advantageous), Cisco CCNA/CCNP (advantageous).
• Knowledge of telecom frameworks (eTOM, TM Forum, ISO desirable.

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

• Order Management:

Efficiently and accurately process customer orders.

• Customer Support:

Respond to customer inquiries with professionalism and clarity.

• Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

• Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
• Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
• To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
• To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
• To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
• Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
• To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
• To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
• To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
• Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

• Previous experience in a sales support or customer service environment
• Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
• Excellent written and verbal communication
• Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
• Proficient in handling high-pressure situations with efficiency and composure
• Strong IT skills: MS Office, Excel, Outlook, MS Teams
• Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
• Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

• Valid Driver's License and own transport
• High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

More about Essentra

Essentra plc is a leading global provider of essential components and solutions, specializing in the manufacture and distribution of plastic injection moulded, vinyl dip moulded, and metal items. Headquartered in the United Kingdom, Essentra operates in 28 countries with over 3,000 employees. Our network includes 13 manufacturing facilities, 24 distribution centres, and 33 sales & service centres, serving approximately 70,000 customers across various industries such as equipment manufacturing, automotive, electronics, medical, and renewable energy.

Role Description

This is a full-time on-site role for an Internal Sales Consultant located in Midrand. The Internal Sales Consultant will be responsible for sales consulting, ensuring customer satisfaction, maintaining effective communication with clients, and providing exceptional customer service. The role involves understanding customer needs, updating or assisting of quotations, offering appropriate solutions, and supporting the consulting process to drive sales and customer retention. Uploading of sales orders is part of the role, hence sound understanding of Microsoft platforms are vital.

Reporting to:
Customer Service Manager

To start as soon as possible/1 October 2025.

Qualifications

• Proficiency in Sales Consulting and Consulting skills
• Excellent Customer Service and Customer Satisfaction abilities
• Strong Communication skills
• Ability to understand and meet customer needs
• Relevant experience in sales or customer service roles
• Capacity to work effectively in a team environment
• Tertiary Certificates in Business, Marketing, or related field is a plus.

Package includes market related salary, pension, medical aid, annual incentives and an opportunity for sponsored Studies. Email CV's to -

Vacancy: Customer Services Coordinator

Region: Midrand

Reporting to: Commercial Contact Centre Manager

Overall purpose of the Job:

The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow through of jobs with technical and proper communication between Fidelity and the client.

Minimum qualifications and experience:

• Matric qualification or equivalent
• Mathematics pass rate
• Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
• Professional and well presented
• Ability to work well under pressure
• Time management
• Self-motivated
• Reliable transport
• Mobile phone

Main duties:

• Receive and manage calls and emails professionally and efficiently
• Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered
• Follow up on Purchase Orders and signed quotes
• Send through assigned jobs to technical and follow up with ETA for technicians to be at site
• Troubleshoot with clients to identify the problem, and offer a viable solution

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand? We're looking for a detail-oriented and customer-focused individual to join our team as a Sales & Customer Support Administrator.

• Manage sales and customer inquiries, resolve complaints, process orders, manage returns/exchanges, and provide accurate product or service information.
• Process customer orders within SLA cut-off times for invoicing and dispatch.
• Invoice orders on customer portals.
• Allocate orders via the clients Booking Portal.
• Capture waybills and secure Distribution Centre (DC) bookings.
• Act as the 100% liaison between logistics provider/in-house logistics teams and customers.
• Update order statuses across multiple platforms.
• Query delivery ETAs, resolve discrepancies, and process claims/credits for delivery or pricing corrections.
• Assist Internal Sales with customer queries (POD submissions, deliveries, returns).
• Collaborate with internal departments to ensure smooth order processing and issue resolution.

What we're looking for:

• Previous experience in customer service, order processing, or sales support (advantageous if within a distribution/logistics environment).
• Strong organisational skills with the ability to work to deadlines and manage multiple tasks.
• Excellent communication skills (written and verbal).
• Comfortable working with online platforms and portals
• Problem-solving mindset and commitment to delivering excellent customer service.
• Experience within Distribution/Warehousing environments is essential

Join Mobalyz Risk Services (Pty) Ltd, a leading name in the automotive space based in Midrand, Gauteng, as an Insurance Customer Service Consultant. Situated in the vibrant area of Johannesburg, Mobalyz is renowned for leveraging data and technology to enhance customer experiences and mitigate risks. We are seeking a dedicated and dynamic individual who will excel in providing exceptional customer service within our esteemed Customer Service Organization Group. The ideal candidate will be responsible for managing client inquiries, providing insurance-related solutions, and ensuring customer satisfaction. You will be working in a professional environment, collaborating with a team committed to maintaining the highest standards of customer support. If you're passionate about delivering exemplary service and thrive in a fast-paced setting, this is a fantastic opportunity to grow your career at Mobalyz, where innovation meets service excellence. Embrace a role that challenges you and join Mobalyz, where your expertise will help shape the future of customer service.

We are looking for a Customer Service Agent – Logistics to provide professional, efficient, and customer-focused support to ensure client satisfaction, resolve queries, and maintain company service standards in line with operational requirements.

• Manage customer queries via phone, email, and ticketing systems.
• Provide accurate and clear product and service information.
• Resolve customer complaints with professionalism and empathy; escalate complex cases when necessary.
• Maintain accurate, up-to-date records in relevant systems.
• Ensure adherence to company policies, processes, and performance standards, including SLA compliance, response times, and service quality benchmarks.
• Collaborate with internal teams to ensure smooth logistics and service delivery.

• Excellent verbal and written communication skills with active listening ability.
• Strong telephone etiquette and well-spoken presentation.
• Problem-solving and conflict resolution capabilities.
• Ability to work effectively under pressure.
• Demonstrates patience, empathy, and professionalism in customer interactions.
• Strong organisational and time management skills.
• Computer literacy, with proficiency in ERP systems and Microsoft Office Suite.
• Friendly, approachable, and confident communicator with strong interpersonal skills.

• Matric / Grade 12 required (tertiary studies advantageous).
• Previous experience in a customer service, call centre, or logistics support environment beneficial.
• Ability to learn and adapt quickly in a fast-paced environment.