936 Service Industries jobs in South Africa

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

To lead the Service Management team in delivering exceptional after-sales service and technical support to Vodacom Business customers, ensuring optimal service provisioning, activation, and maintenance, while driving continuous improvement and people development in line with Vodacom's commitments and customer expectations.

1. People Leadership & Team Development

• Lead, coach, and develop a team of Service Specialists.
• Set clear objectives, conduct regular performance reviews, and foster a culture of high performance and customer obsession.
• Ensure effective resource allocation and succession planning.

2. Service Portfolio Management

• Oversee the deployment and management of services (fibre, SDWAN, MPLS, LTE, internet, mobile communications).
• Ensure timely activation, testing, and handover of services to customers.
• Drive service improvement plans and root cause analysis to prevent SLA breaches

3. Service Operations & Continuous Improvement

• Manage incident, problem, and change notification processes.
• Implement mechanisms for SLA compliance, reporting, and penalty mitigation.
• Coordinate with internal departments (PMO, Technology, CSOC) and external vendors for service delivery

4. Customer Experience & Relationship Management

• Ensure customer services are available and usable as per agreed SLAs.
• Document and manage customer experience metrics (NPS, surveys).
• Engage with customers, partners, and internal sales teams to provide regular updates and resolve escalations

5. Strategic & Operational Accountability

• Align service delivery with business goals and customer contracts.
• Track service delivery milestones and report progress to stakeholders.
• Analyse churn reports and implement plans to minimise customer loss due to poor service

• Cisco certification (CCNA, CCNP,CCDA/CCDP) – advantageous
• ITIL, ISO and eTOM qualifications – advantageous
• Grade 12 or a SAQA-accredited equivalent (essential) with at least 8 years relevant experience

OR

• 3-year commercial or Information Technology / Science degree / diploma with at least 5 years relevant experience

Core competencies, knowledge and experience:

• Team engagement and development (measured via performance reviews and engagement surveys)
• SLA compliance and penalty mitigation
• Customer satisfaction (NPS, churn, feedback)
• Revenue retention and growth

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 09 September 2025.

The base location for this role is Vodacom Umhlanga.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Job Overview

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 5 Simmonds Street

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 9/1/2025

Job Description

To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.

Qualifications

Type of Qualification: First Degree

Field of Study: Information Technology

Experience Required

Delivery Enablement

Technology

8-10 years

Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks

8-10 years

Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

More than 10 years

Broad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Checking Things

Developing Strategies

Directing People

Technical Competencies:

Data Analysis

Financial Management (IT)

IT Risk Management

Knowledge of Banking & Financial Service

Organization Change Management

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role:
The Client Service Support Team will work in close cooperation with our Client Service Managers and with focus on supporting activities, reporting in relation to existing and new/onboarding clients.,

Job specification:

• Support Client Service Managers in preparatory work the client lifecycle
• Actively manage certain projects
• Ownership of reporting related to regulators, central banks and clients
• Updating and maintaining internal reporting systems
• Continuous review and preparation of Management Company reports
• Etc as this is a developing team with a growing client base and tasks

Skills Required:

• Business degree
• Proven self-starter with the ability to work independently while supporting the overall goals of the team
• Excellent time management skills essential along with ability to run simultaneous projects
• Strong interpersonal and written communication skills
• Results driven and proactive in problem-solving
• Excellent client service skills, client focused and delivers work to an exceptionally high standard
• In-depth knowledge of Excel / Word / PowerPoint
• Concern for quality

Advantages:

• Previous Fund experience is an advantage
• Knowledge of UCITS and AIF Fund structures (Lux & Irish)
• Understanding of Management Company / AIFM structure

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Overview

Job title : Director Service Line Management - Mill Liners

Job Location : Gauteng, Roodepoort Deadline : October 15, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

Strategic Leadership & Organizational Management

• Develop and execute a global strategy for milling consumables.
• Identify market trends, competitive threats, and growth opportunities.
• Oversee P&L, budgeting, and resource allocation for the global product line.
• Lead a global matrix team to foster collaboration across Sales areas and functions
• Mentor talent, drive performance management, and build succession pipelines.

Product & Innovation

• Own the end-to-end product lifecycle.
• Work closely with R&D to prioritize investments aligned with customer needs.
• Champion innovation in materials science, digital solutions and sustainability.

Commercial Excellence

• Drive with Sales to develop pricing strategies, value propositions, and key account plans.
• Enable technical teams to support complex customer solutions

Operational & Quality Governance

• Ensure manufacturing standards (quality, cost, delivery) are met with Operations teams.
• Drive continuous improvement in product design, sourcing, and supply chain resilience.
• Mitigate risks (raw material volatility, geopolitical disruptions).

Leadership Experience Required

• 10–15+ years in industrial / consumables sectors (mining, cement, heavy equipment). Experience in mill lining / milling consumables is a must
• Proven global leadership : Managed teams across ≥3 regions; navigated matrix structures.
• P&L ownership : Experience managing portfolios
• Technical background : Engineering or materials science exposure (e.g., metallurgy, tribology).
• Product management : Launched and scaled consumable products globally.
• Business Development / M&A : Successful implementation of business development activities including inorganic growth

Core Competencies & Skills

• Strategic Agility : Balance long-term vision with tactical execution.
• Global Influencer : Bridge cultural gaps, align stakeholders, and drive consensus.
• Technical Acumen : Understand milling processes, wear mechanisms, and material science.
• Commercial Savvy : Translate technical features into customer value.
• Talent Developer : Build high-performing, psychologically safe teams.
• Crisis Management : Navigate supply chain disruptions or quality incidents.
• Data-Driven : Proficient in analytics (e.g., cost modeling, market intelligence).

Education

• Mandatory : Bachelor’s in Engineering (Metallurgy, Materials Science, Mechanical) or Business.
• Preferred : MBA or advanced technical degree.

Deadline : 15th October,2025

Sales / Retail / Business Development jobs

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

We at Assist World are looking for a highly motivated
Virtual Assistant (VA)
on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.

This role begins as a
2-month contract
with the opportunity to transition into a longer-term engagement on a month-to-month basis.

Key Responsibilities

• Manage customer service inquiries with professionalism and empathy across email and other communication channels.
• Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
• Organize and maintain inboxes, respond to messages, and flag priority communications.
• Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
• Assist in developing streamlined processes for efficiency and scalability.
• Provide ad hoc support on special projects as the company grows.

Qualifications

• 3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
• Strong written and verbal communication skills in English.
• Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
• Highly organized, detail-oriented and capable of managing multiple priorities.
• Independent, proactive, and solution-driven mindset.
• Flexible and adaptable to the needs of a startup environment.

Preferred Skills

• Experience in health tech or startup environments.
• Familiarity with project management or customer support platforms.
• Creative problem-solving and process improvement mindset.

Overview

We are seeking highly motivated Customer Service & Sales Specialists with proven experience in both delivering exceptional client support and driving sales results. This is a fast-paced, performance-driven environment where your communication skills, professionalism, and ability to connect with customers will directly impact success.

Key Responsibilities:

Client Engagement

• Handle inbound and outbound calls with professionalism, confidence, and energy.
• Drive sales performance by identifying opportunities, upselling, and closing with impact.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Deliver outstanding customer service by addressing client needs, resolving concerns, and ensuring a positive customer journey.
• Ensure follow up and follow through on all client queries
• Identify any potential errors or obstacles that may arise which might impact client experience,
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end
• Lead Management: Handle new case leads from sources such as social media and word-of-mouth.
• Case Creation: Create new case files by capturing essential client details, including name, phone number, and email.
• Client Communication: Manage initial calls through an automated dialer system, ensuring all interactions are professional and timely.
• Scripted Communication: Read the Welcome Script to clients who are interested in proceeding with case creation.
• Consistently achieve performance targets for both quality and sales metrics.
• Work collaboratively within a team while demonstrating personal accountability for results.

Client Verification

• Information Gathering: Collect additional client data on medical conditions, addresses, and financial background
• Agreement Management: Send agreements to clients via crm, confirm receipt, and track signed agreements.
• Data Entry: Update communication logs with call outcomes, reasons for non-continuation, and any additional case details.
• Maintain accurate customer records and ensure compliance with all processes and policies.
• Case Disposition: Disposition calls appropriately based on the client's responses
• Special Cases Handling: Manage interactions for clients with sponsors or minors, ensuring all necessary data is collected and agreements are signed.
• Quality Assurance: Follow quality control measures to ensure accuracy and adherence to procedures during client interactions and case creation.
• Technical Proficiency: Familiarity with using automated dialers (e.g., Vicidial), customer relationship management (CRM) systems, and basic office software.
• Team Collaboration: Willingness to work closely with the Welcome Team Lead and other departments to ensure the smooth handling of cases.

Experience & Qualifications

• Proven track record in both customer service and sales environment
• Must have no less than 12 months customer service experience and 6 months sales experience
• Must be currently active on a dialer or have recent direct face-to-face customer engagement experience (retail, in-person sales, or service)
• Strong communication skills with a voice that sounds incredible over the phone—clear, confident, engaging, and persuasive
• Demonstrated drive, resilience, and hunger to achieve targets
• Ability to adapt quickly, handle objections, and maintain professionalism under pressure
• International customer service experience. (Advantageous)
• Ability to work shifts from 3pm - 3am

We want customer-first specialists who truly care about client needs, can handle conversations with confidence, and are willing to go the extra mile. Sales skills are an advantage, but your service quality, professionalism, and voice presence are what will make you stand out