33 Service Advisors jobs in Durban
Customer Service Advisor
Durban, KwaZulu Natal
Concentrix
Posted 6 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
**Experience the power of a game-changing career**
Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!
**Concentrix is a great match if you have:**
**Experience**
+ Must have a minimum of 24 months of customer service experience within a contact Centre ( **12 months within an international campaign)**
+ Banking/Insurance industry experience **(Advantageous)**
**Qualifications**
**Essential**
+ Matric
+ Clear criminal and credit record
+ English Proficiency, both written and spoken
+ Understanding of the Call Centre industry
+ Ability to understand a customer's query
+ Computer literacy - ability to speedily navigate multiple systems effectively
+ Ability to type a minimum of 26 wpm with 80% accuracy
+ Passion for providing excellent Customer Service
+ Attention to Detail
+ Availability to work shifts in a 24/7 environment
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Basic Salary: **R 8700 + R1000 Campaign allowance**
+ Medical aid for Employee or Medical insurance for Employee + 2 Dependents
+ Provident fund
+ Subsidized transport
**What you will do in this role:**
+ Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
+ Accurately update customer personal and account information in systems
+ Guide customers through the process of disputing unauthorised or incorrect charges
+ Help customers identify and report suspicious or fraudulent activity on their accounts
+ Provide assistance with making payments, setting up Autopay, and initiating balance transfers
+ Assist customers with login, access, and password issues related to online and mobile banking platforms
+ Help customers review recent transactions, verify account balances, and clarify charges
+ Process account closure requests in a professional and secure manner
+ Assist customers with inquiries related to credit limits and declined transactions
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
**Experience the power of a game-changing career**
Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!
**Concentrix is a great match if you have:**
**Experience**
+ Must have a minimum of 24 months of customer service experience within a contact Centre ( **12 months within an international campaign)**
+ Banking/Insurance industry experience **(Advantageous)**
**Qualifications**
**Essential**
+ Matric
+ Clear criminal and credit record
+ English Proficiency, both written and spoken
+ Understanding of the Call Centre industry
+ Ability to understand a customer's query
+ Computer literacy - ability to speedily navigate multiple systems effectively
+ Ability to type a minimum of 26 wpm with 80% accuracy
+ Passion for providing excellent Customer Service
+ Attention to Detail
+ Availability to work shifts in a 24/7 environment
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Basic Salary: **R 8700 + R1000 Campaign allowance**
+ Medical aid for Employee or Medical insurance for Employee + 2 Dependents
+ Provident fund
+ Subsidized transport
**What you will do in this role:**
+ Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
+ Accurately update customer personal and account information in systems
+ Guide customers through the process of disputing unauthorised or incorrect charges
+ Help customers identify and report suspicious or fraudulent activity on their accounts
+ Provide assistance with making payments, setting up Autopay, and initiating balance transfers
+ Assist customers with login, access, and password issues related to online and mobile banking platforms
+ Help customers review recent transactions, verify account balances, and clarify charges
+ Process account closure requests in a professional and secure manner
+ Assist customers with inquiries related to credit limits and declined transactions
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Service Advisor (Truck Automotive)
Durban, KwaZulu Natal
Hlabahlosile Trading Projects
Posted 25 days ago
Job Viewed
Job Description
Service Advisor Automotive
Pinetown KZN
Key Responsibilities :- Welcome customers, handle queries, and open Estimates / Job Cards for incoming vehicles.
- Email estimates to clients; confirm approval within 1 hour of booking or arrival.
- Liaise with mechanics and foremen about required repairs and alternative solutions.
- Upsell campaigns / hours and inform clients of available promotions.
- Verify vehicle warranties, service, or maintenance plans to determine billing.
- Coordinate with the parts department for part availability.
- Manage order numbers, provide job go-ahead, and ensure payment before vehicle release.
- Update clients every 4 hours on repair progress, explain work on vehicle collection.
- Track workshop workflow, efficiency, and gate pass book daily.
- Oversee dealership workflow and coordinate between departments.
- Advise customers of service changes and vehicle pick-up times.
- Foster positive customer relationships for repeat business.
- Ensure compliance with all company policies and payment procedures.
- Matric certificate; relevant Service Advisor training / qualification.
- Code 8 driver’s license.
- 1–2 years’ experience in a similar role; strong knowledge of automotive industry and technology.
- Proficient in MS Excel and Evolve.
- Capable of managing up to 25 job cards daily with WIP max of 25.
- Excellent administration, documentation, and follow-up skills.
- Proactive, confident, and strong customer service / communication abilities.
This advertiser has chosen not to accept applicants from your region.
1
Master Service Advisor Automotive Industry Durban
Durban, KwaZulu Natal
IGo Solutions
Posted 12 days ago
Job Viewed
Job Description
A leading and fast-paced brand dealership in Durban is seeking a highly experienced Master Service Advisor to join their team.
Minimum Requirements:
Extensive dealership Service Advisor experience
Strong customer service, problem-solving, and communication skills
Valid driver’s license
Matric certificate
Clear ITC and criminal record
Salary & Benefits:
Basic salary from R11 000 – R18 000 (negotiable based on experience)
Incentives
Medical Aid and Provident Fund
Minimum Requirements:
Extensive dealership Service Advisor experience
Strong customer service, problem-solving, and communication skills
Valid driver’s license
Matric certificate
Clear ITC and criminal record
Salary & Benefits:
Basic salary from R11 000 – R18 000 (negotiable based on experience)
Incentives
Medical Aid and Provident Fund
This advertiser has chosen not to accept applicants from your region.
2
Master Service Advisor Automotive Industry Durban
Durban, KwaZulu Natal
IGo Solutions
Posted today
Job Viewed
Job Description
A leading and fast-paced brand dealership in Durban is seeking a highly experienced Master Service Advisor to join their team. Minimum Requirements: Extensive dealership Service Advisor experience Strong customer service, problem-solving, and communication skills Valid driver’s license Matric certificate Clear ITC and criminal record Salary & Benefits: Basic salary from R11 000 – R18 000 (negotiable based on experience) Incentives Medical Aid and Provident Fund
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Consultant
Durban, KwaZulu Natal
Yellosa
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a Customer Service Consultant for their team in Cape Town North.
Location: Cape Town Northern Suburbs
Requirements:
- Grade 12
- At least 2 years’ experience in a call centre/customer support environment
- Computer literate – MS Outlook, Excel, Word & Internet
- Professional communication skills in both Afrikaans and English
- Formal business writing skills
- Own reliable transport and preferably reside in the Northern Suburbs
About:
- Strong administration, organising, problem-solving and time management skills
- Ability to remain calm, objective and self-controlled under pressure
- Provide professional and exceptional support to both internal and external customers
- Advise and educate customers on the company procedures for different product models
- Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
- Send bulk emails and SMS to customers
Salary: R15,000 per month
Death & Disability Cover
How to Apply: via our website
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Consultant
Durban, KwaZulu Natal
Ignition Group
Posted 28 days ago
Job Viewed
Job Description
Overview
Do you have a flair for International Inbound Customer Service?
- Competitive basic salary
- Lucrative commission structures
- Access to medical aid
- Tenure increases ? the longer you stay, the more you earn!
- Nightshift allowances
- Attendance allowances
- Paid training.
- And so much more!
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 7 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST (MonFri: 1:30 pm 2:30 am)
- Saturday 10:00am to 4:00pm EST (Saturday: 4:00 pm 10:00 pm)
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
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6
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 7 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team.
This role will be the first point of contact for the customers, ensuring they receive top-notch service and support.
The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too):
Requirements and Skills
Working Hours:
This role will be the first point of contact for the customers, ensuring they receive top-notch service and support.
The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too):
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients' interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritise, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
Working Hours:
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 10 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
Working hours : South African Time
- MonFri: 1:30 pm 2:30 am
Saturday: 4:00 pm 10:00 pm
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 11 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
- MonFri: 1:30 pm 2:30 am
- Saturday: 4:00 pm 10:00 pm
Thank you for applying with RAREcruit!
Please send your CV to:
This advertiser has chosen not to accept applicants from your region.
9