928 Service Advisors jobs in South Africa

Our well-known automotive vehicle dealer client based in Stellenbosch is looking to employ 2 x experienced customer service driven Service Advisors.

Must have a minimum of 3 years’ experience and preferably be Afrikaans speaking.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

1. Receive customers in a professional and friendly manner to ensure they feel valued.
2. Liaise and interact with customers attentively to completely understand their service needs.
3. Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
4. Interact and communicate with customers effectively, explaining service details in an understandable manner, involving Service Technicians when necessary.
5. Maximize customer awareness of all products and services available.
6. Create collaborative internal and external partnerships to expedite service delivery.
7. Schedule appointments, answer phones, and handle queries.
8. Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
9. Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
10. Maintain customer database with contact details and information.
11. Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
12. Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
13. Ensure customer complaints are effectively managed via relevant CRM system/s.
14. Maintain and further develop own personal knowledge base to remain current and relevant.
15. Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
16. Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
17. Perform other duties as requested.

Also e-mail CVs to

We require two experienced franchised automotive Service Advisors for 2 busy, high-pressure dealerships. Their Service Management hopes to secure dedicated employees who realise the importance of maintaining a job in this harsh economic climate. As said, previous experience as a Service Advisor in the motor trade is essential.

Company Description

Northam Toyota is one of the leading Toyota dealers in the Bushveld region, with a loyal customer base from all regions of South Africa. We are dedicated to exceeding customer expectations by providing quality vehicles and associated services, while priding ourselves on professionalism and excellent service across sales, parts, and after-sales departments. Northam Toyota offers a fully comprehensive service facility with highly trained technicians using advanced equipment and technology to ensure vehicles receive the highest level of attention.

Role Description

This is a full-time on-site role located in Northam for an Automotive Service Advisor. The role involves coordinating between customers and the service department, scheduling service appointments, and providing estimates for repair and maintenance services. The Service Advisor will also track repairs, communicate with customers about the status of their vehicles, and ensure overall customer satisfaction through professional service and advice.

Qualifications

• Minimum 2 year's experience in Vehicle Maintenance and Automotive Repair
• Strong focus on Customer Satisfaction and Customer Service
• Excellent Communication skills
• Ability to work on-site in Northam
• Technical knowledge and understanding of automotive systems
• Previous experience in a similar role is a plus
• High school diploma or equivalent qualification

AUTOMOTIVE SERVICE ADVISOR -

PLEASE DO NOT APPLY IF YOU DO NOT HAVE SERVICE ADVISOR EXPERIENCE IN THE AUTO INDUSTRY

Position: Service Advisor

Location: Midrand, JHB

Reports to: Service Manager

Job Summary:

The Service Advisor acts as the primary point of contact between customers and the service department. They ensure excellent customer service by understanding client needs, recommending necessary vehicle maintenance and repairs, and coordinating with the workshop team to ensure efficient service delivery.

Key Responsibilities:

Customer Service & Communication

• Assess customer service needs.

• Explain service options, costs, and estimated time for completion.

• Keep customers updated on the progress of their vehicle repairs.

• Address customer inquiries and resolve complaints professionally.

Service Coordination & Administration

• Schedule service appointments and manage the service calendar.

• Create job cards detailing customer requests and vehicle issues.

• Liaise with technicians to ensure proper diagnosis and service completion.

• Ensure all repair work is properly documented and invoiced.

• Conduct follow-ups with customers after service completion to ensure satisfaction.

Technical & Product Knowledge

• Explain vehicle service and repair requirements to customers in a clear and professional manner.

• Stay updated on vehicle models, service guidelines, and warranty policies.

• Provide guidance on preventive maintenance and recommended service intervals.

Sales & Upselling

• Promote additional services and repairs based on vehicle inspections.

• Advise customers on warranties, maintenance plans, and service promotions.

Required Skills & Qualifications

• Minimum (X) years of experience in an automotive service advisor role.

• Strong knowledge of automotive repair and maintenance procedures.

• Excellent communication and customer service skills.

• Ability to work under pressure and manage multiple tasks efficiently.

• Proficiency in (relevant software, e.g., automotive CRM systems).

• Strong problem-solving and negotiation skills.

Working Conditions

• Fast-paced service environment.

• Interaction with customers, technicians, and suppliers daily.

• May require occasional overtime or weekend work.

This role is essential in ensuring a smooth customer experience while maintaining workshop efficiency and profitability. If you have a passion for cars and customer service, we encourage you to apply.

Job Type: Full-time

Pay: R12 000,00 - R17 000,00 per month

Application Question(s):

• Do you have an Automotive Certification or are you registered at MerSeta or have QCTO accreditation?
• How many years experience do you have as a Service Advisor in the Auto Industry?

Experience:

• Service Advisor: 2 years (Required)

Work Location: In person

Application Deadline: 2025/09/24

Automotive Service Advisor.

We are looking for a Service Advisor in a fast paced and very busy franchise dealership. You will need very good communication skills, problem solving skills, be a team player and be able to handle difficult clients in a calm and respectful manner.

Responsibilities

Booking service and repair appointments.

Receiving clients and booking in of vehicles.

Noting external damages to vehicles on booking receiving.

Accurate noting of vehicle faults.

Accurate completion of Job Cards.

Costing of cash and service plan Job Cards.

Handling of customer queries and complaints

Qualifications

Experience in working with people directly.`

Relationship building skills.

Team player.

Valid drivers license.

Please send CV to William Vice

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
• Customer Service:
  • Greet customers promptly and courteously.
  • Listen to customer concerns and provide accurate information regarding service needs.
  • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:
  
  • Schedule service appointments and manage the service calendar to maximize efficiency.
  • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
  • Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:
  • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
  • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:
  • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
  • Promote service packages, warranties, and parts to customers.
• Administration:
  • Maintain accurate records of all service transactions and customer interactions.
  • Ensure Accurate Warranty capturing
  • Process payments and ensure all financial documentation is completed accurately.
  • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

• Matric (Grade 12) essential
• Minimum 2 -3 years Service Advisor or Customer Service experience in an Automotive workshop/dealership
• Strong computer skills - Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training Advantageous
• Previous experience as an automotive technician Advantageous
• CRM knowledge Evolve Advantageous
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record
• Residing in Gauteng, East Rand

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.

You have successfully applied for this job through Job Bank!

• Salary 31.00 hourly / 44 hours per week
• Terms of employment Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

• Garage

• Confirm findings with supervisor to determine whether to repair or replace unit
• Discuss work with supervisor
• Inspect and test mechanical units to locate faults and malfunctions
• Inspect mechanical units to locate faults and malfunctions
• Review work orders
• Road test motor vehicles
• Test automotive systems and components
• Adjust, repair or replace parts and components of automotive systems
• Repair or replace mechanical units or components
• Advise customers on work performed and future repair requirements

• 4-wheel drive
• Electrical and electronic system
• Alignment, steering and suspension
• Brake system
• Fuel and emission system
• Automatic transmission
• Standard transmission
• Engine repair and overhaul
• Welding
• Front end components

• Fast-paced environment
• Standing for extended periods

• Tools
• Steel-toed safety boots

• Accurate
• Client focus
• Flexibility
• Reliability
• Team player
• Punctuality

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Report a problem with this job posting * What’s wrong? This job posting contains incorrect information Report potential misuse of Job Bank

Customer Service (Full Time) • Midas ANDERSON 2767

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Leadership ability
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

I want to get text messages for this job from Midas SURFACE.

Do you have any employment experience as a service or store manager of an auto repair facility? *

Do you have any active state-specific auto repair or auto repair technical school certifications? *

How many years of customer service experience do you have? *

Are you willing to work weekends and holidays as needed? *

Do you have a valid driver’s license? *

I started working as a entry-level Oil Changer just to get my foot in the door and I showed them what I can do. Within 2.5 years I was the Assistant General Manager for the company and the northern store's General Manager.