610 Senior Account Management Roles jobs in Johannesburg

KEY RESPONSIBILITIES

CUSTOMER RELATIONSHIP MANAGEMENT

• Build and maintain professional business relationships with existing strategic customers.
• Ensure excellent customer relationship management with emphasis on problem solving & developing effective & profitable commercial deals.
• Monitor & influence customer service levels, strike rates, forecast accuracy, etc.
• Monitor and respond to market dynamics, most often pricing.

SALES & REVENUE GROWTH

• Manage and grow sales pipeline for prospects.
• Sell innovation (design, grade, machine erect solutions) for margin enhancement and strategic entrenchment with customers.
• Establish and ensure internal budgets are being met.

CROSS FUNCTIONAL ELABORATION & TEAM SUPPORT

• Assist with debtors collections.
• Implement stock management initiatives for aged and redundant stocks.
• Lead cost-saving projects, recoveries on Die and Stereos.

ADMINISTRATION

• Negotiate and administer contracts and agreements relating to pricing, rebates, stock holding, and SLAs with customers.
• Conduct monthly reviews of allocated national key accounts, focusing on relevant customer metrics.
• Ensure accuracy of weekly, monthly, and annual demand forecasts.

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Bachelor's degree / NQFL Level 7, Sales & Marketing qualification, or similar.
• 5-10 years of previous work experience in a demanding manufacturing environment.
• Proven track record in customer management roles, with at least 5 years at a senior level.

Job Specification

• 5 - 10 years' sales, business development or account management experience
• Familiarity with compliance, certification or gaming cyber services advantageous
• HubSpot or similar CRM platforms highly advantageous

Job Description

• Client relationship management
• Onboarding of new customers
• Account growth and development
• Client retention and satisfaction
• Attending international iGaming industry events and networking

Fenchem SA Pty LTD is seeking an experienced and motivated Key Account Manager to oversee and manage the respective industries within the designated Southern Africa, or Eastern and Western regions of Africa. The ideal candidate will have a strong background in sales, business development, and relationship management. This position involves prospecting, establishing and maintaining customer relationships, and collaborating with Chinese colleagues to achieve sales targets and company objectives. You will be based in Sandton Gauteng, and there will be possible travel for the local and international positions.

• Source and contact medium to large manufacturers to establish new business relationships in the respective industries.
• Make a minimum of 5 new sales calls daily to potential clients within the designated region.
• Utilize various tools such as LinkedIn, ZoomInfo, and other prospecting methods to identify potential customers.
• Conduct a minimum of 3 face-to-face, Teams, or Zoom meetings with clients weekly.
• Maintain a comprehensive and up-to-date record of all customer interactions and sales activities using the SalesForce CRM system.
• Submit detailed weekly and monthly progress reports outlining activities, achievements, and challenges.
• Cultivate and nurture a strong working relationship with the company's headquarters in China, collaborating closely with allocated Chinese colleagues for quoting, market insights, and new materials.
• Attend monthly meetings with Chinese colleagues to discuss strategy, market trends, and collaboration opportunities.
• Plan and execute quarterly sales trips to Durban and Cape Town (Local) and Eastern and Western regions of Africa (International), contingent upon reaching a minimum of 10 potential customers in each location.
• Work in alignment with the company's values, goals, and policies to ensure consistent and effective execution of duties.

• A bachelor's degree in Business, Sales, Marketing, or a related field is advantageous.
• Proven experience as a Key Account Manager or similar role. Within the raw materials industry would be advantageous.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of sales processes, customer relationship management, and business development strategies.
• Proficient in using CRM software (Salesforce preferred) and prospecting tools (LinkedIn, ZoomInfo, etc.).
• Ability to work independently, set priorities, and manage time effectively.
• Fluency in English is required. Proficiency in other local languages within the region is advantageous.
• Willingness to travel within the designated regions.

• Working hours are from 7:00 AM to 4:00 PM, Monday to Thursday, and 7:00 AM to 3:00 PM on Fridays.
• Market-related salary.
• Quarterly commission payouts based on sales performance.
• Medical Aid contributions upon successful completion of the probation period.
• Travel expenses both international and local covered, and a daily stipend is provided based on meeting the minimum requirements for traveling.
• On-the-job training will be provided for the successful candidate.

If you are a driven and results-oriented individual with a strong track record in key account management, we encourage you to apply for this exciting opportunity with Fenchem SA Pty LTD. We look forward to meeting you!

Reference: GSt000577-DL-GS-1
Our client in the recycling and waste management industry is seeking a Key Account Manager to join their team in Kyalami for an office-based role.

• Manage all existing contracts and key accounts.
• Present and report on all clients during monthly, quarterly, and annual reviews.
• Monitor and analyze performance metrics.
• Liaise with Marketing and Product Development departments to ensure brand consistency.

• Matric.
• Relevant related qualification is advantageous.
• Ability to manage all existing contracts and key accounts.
• Present and report on all clients during monthly, quarterly, and annual reviews.
• Monitor and analyze performance metrics.
• Liaise with Marketing and Product Development departments to ensure brand consistency.

Consultant: Diane Lotan - Dante Personnel Greenstone
Apply via our website: you do not hear from us within 5 days, please accept that your application was unsuccessful.

R35 000 - R45 000

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions you’re selling reflect cutting-edge, market leading technologies? With more than 60 years of stable growth, FICO’s world-class analytic solutions support smarter fraud, risk and customer management decisions for thousands of businesses worldwide. As a highly valued member of the Client Sales team, you will leverage your knowledge, exceptional relationship skills and proven consultative-selling abilities to achieve success.

• Build relationships with senior client stakeholders to gain insights into their most urgent business problems while articulating FICO’s capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal sales, product, delivery, and marketing experts to formulate and effectively position solution proposals.
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Ensure your clients are delighted with solutions purchased and FICO’s quality of service, to create win-win relationships that are long-term, expanding, and profitable.
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape the future direction of our solution roadmaps based upon market needs.
• Manage your sales to quarterly and annual targets, with significant earnings upside when you exceed your targets.

• Proven experience in building relationships with senior clients combining your understanding of the client’s industry and shared business challenges along with your knowledge of FICO’s solutions.
• Demonstrated success structuring and selling complex, enterprise solutions to Banking clients.
• A collaborative style with experience engaging a diverse group of internal colleagues to articulate a truly compelling client value proposition.

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfill your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at

• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client’s long-term goals
• Developing and sustaining solid relationships with Key Utility scale customers active in the region
• Acting as the main point of contact between key clients and internal teams
• Developing a thorough understanding of key client’s needs and requirements and preparing customized solutions
• Increase revenues & profitability for the company according to established KPIs
• Development and implementation of action plans for reaching the quarterly and annual targets of the company
• Establishing and maintaining good relationships with different stakeholders.
• Building and demonstrating understanding of the market and industry
• Frequent business travel to visit existing and potential customers
• Bachelor’s degree in Business Administration or Engineering or Economics.
• Good understanding of the local PV market
• A minimum of 3-5 years successful B2B sales experience ideally in PV/ Solar industry but also in related industries (Electrical applications, energy, etc.)
• Proven track record of successful execution of sales targets in previous roles.
• Have a good sense of teamwork
• Result-driven approach and ability to work autonomously.
• Strong negotiation, communication, and organization skills.
• Strong problem solving, analytical and technical skills as well as intercultural skills
• High reliability and ability to work under pressure
• Enthusiastic, dynamic, self-motivated and excellent teamwork
• Willingness/ability to travel on a regular basis
• Have a pioneering spirit, be proactive, have strong self-confidence, and have a strong self-driving force.
• Proficiency in Chinese & English

• Seniority level Associate

• Employment type Full-time

• Industries Renewable Energy Semiconductor Manufacturing

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Join to apply for the Key Account Manager role at FICO

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FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions you’re selling reflect cutting-edge, market leading technologies? With more than 60 years of stable growth, FICO’s world-class analytic solutions support smarter fraud, risk and customer management decisions for thousands of businesses worldwide. As a highly valued member of the Client Sales team, you will leverage your knowledge, exceptional relationship skills and proven consultative-selling abilities to achieve success." - Senior Director, Sales Management.

What You’ll Contribute

• Build relationships with senior client stakeholders to gain insights into their most urgent business problems while articulating FICO’s capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal sales, product, delivery, and marketing experts to formulate and effectively position solution proposals.
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Ensure your clients are delighted with solutions purchased and FICO’s quality of service, to create win-win relationships that are long-term, expanding, and profitable.
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape the future direction of our solution roadmaps based upon market needs.
• Manage your sales to quarterly and annual targets, with significant earnings upside when you exceed your targets.
  
  
  

• Proven experience in building relationships with senior clients combining your understanding of the client’s industry and shared business challenges along with your knowledge of FICO’s solutions.
• Demonstrated success structuring and selling complex, enterprise solutions to Banking clients.
• A collaborative style with experience engaging a diverse group of internal colleagues to articulate a truly compelling client value proposition.
  
  
  

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
  
  
  

• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Software Development

Referrals increase your chances of interviewing at FICO by 2x

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Key Account Manager Duties and Responsibilities
• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, merchandising, warehousing, and team members from other departments dedicated to the meeting clients’ needs to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times


Key Account Manager Requirements and Qualifications
• Must have wholesale retail distribution Key Account Management experience with a major retail group
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Eager to expand company with new sales, clients, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Bachelor’s degree in marketing, business administration, sales, or relevant field preferred
• Four to five years’ previous work experience in sales management, key account management
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Intermediate computer skills, and experience with Customer-relationship management (CRM) software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals
• Excellent team player; must be willing and able to work with and in other departments if necessary to ensure clients’ needs are being met. This may mean occasionally working in and with the warehouse to ensure orders are packed and out by deadlines.
• Excellent problem solving skills
• Own transport, with valid driver’s license. Frequent store and client visits are expected.
• Some travel may be expected (depending on client).

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions you’re selling reflect cutting-edge, market leading technologies? With more than 60 years of stable growth, FICO’s world-class analytic solutions support smarter fraud, risk and customer management decisions for thousands of businesses worldwide. As a highly valued member of the Client Sales team, you will leverage your knowledge, exceptional relationship skills and proven consultative-selling abilities to achieve success." - Senior Director, Sales Management.

What You’ll Contribute

• Build relationships with senior client stakeholders to gain insights into their most urgent business problems while articulating FICO’s capabilities.
• Research and shape potential solution opportunities through collaborative engagement with internal sales, product, delivery, and marketing experts to formulate and effectively position solution proposals.
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Ensure your clients are delighted with solutions purchased and FICO’s quality of service, to create win-win relationships that are long-term, expanding, and profitable.
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape the future direction of our solution roadmaps based upon market needs.
• Manage your sales to quarterly and annual targets, with significant earnings upside when you exceed your targets.

What We’re Seeking

• Proven experience in building relationships with senior clients combining your understanding of the client’s industry and shared business challenges along with your knowledge of FICO’s solutions.
• Demonstrated success structuring and selling complex, enterprise solutions to Banking clients.
• A collaborative style with experience engaging a diverse group of internal colleagues to articulate a truly compelling client value proposition.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.