6,822 Key Account Manager jobs in South Africa

Overview

Performax.cz , s.r.o. je technologická společnost , která pomáhá mediálním vydavatelům zhodnocovat jejich reklamní prostor. Jsme odborníky na optimalizaci programmatického prodeje reklamy, adserver technologie a práci s daty, díky kterým umožňujeme vydavatelům vytěžit maximum z jejich webových stránek.

Díky úspěšné akviziční strategii Performax neustále rozšiřuje portfolio svých zákazníků nejenom doma, ale i v zahraniční. Proto do našeho obchodního týmu hledáme výraznou posilu, kolegyni nebo kolegu na pozici Key Account Manager .

Tvým úkolem bude správa současných zákazníků. Těmi jsou manažeři, kteří pracují na straně mediálních vydavatelů. Tvá role bude v reprezentaci naší společnosti, denním kontaktu se zákazníky, analýze jejich potřeb a v hledání nových obchodních příležitostí. Budeš úzce spolupracovat s jednotlivými týmy specialistů, kteří poskytnou potřebné technologické know-how a zázemí pro komunikaci se zákazníky. Cílem bude budování pevnějších vazeb a nastavování obchodních cílů v souladu s našimi obchodními plány.

Co bychom od tebe potřebovali?

• V posledních 2 letech zkušenost na obdobné obchodní pozici
• Skvělé komunikační schopnosti ústní i psanou formou
• Organizační dovednosti a plánování
• Základní znalosti práce se CRM systémy
• Znalost anglického jazyka na úrovni B2
• Motivační dovednosti, nadšení a obchodní uvažování
• Zkušenost s prací s čísly, jako revenue, marže
• Základní orientace v obchodní a smluvní dokumentaci
• Psychickou odolnost a schopnost vyjednávání s klienty
• Spravovat životní cyklus klienta od onboardingu po další rozvoj
• Komunikovat obchodní strategii s ostatními členy společnosti
• Velkou výhodou je orientace na trhu publisherů a programmatickém prodeji reklamy

Co nabízíme?

• Motivační finanční ohodnocení
• Flexibilní pracovní dobu
• Pracovní notebook
• Příspěvek na jazykovou výuku a různá odborná školení
• Sick-days, možnost home-office
• Práci na dobře dostupné adrese: Praha 5 – Anděl
• Profesní růst
• Spolupráci na vývoji služeb a produktů pro český i zahraniční trh
• Nabízíme práci v kolektivu lidí, které baví nové technologie a výzvy

Naše kultura je uvolněná a zakládáme si na tom, že nejsme korporát. Náš tým je ale plný odpovědných a nadšených kolegů. Budeme rádi, pokud se staneš jedním z nich!

Key Account Manager

Established in 2010, Talksure is a respected financial services provider and outsource business services partner specializing in multi-channel B2C and B2B marketing and sales. Located in Umhlanga, South Africa, with remote staff across the country, Talksure operates a 1,200 seat contact center. The company focuses on healthcare, short-term insurance, telecommunications, entertainment, and security services. Talksure is dedicated to developing local talent through accredited training programs and supports various community initiatives. Talksure's mission is to revolutionize sales and service through innovative, multi-channel distribution solutions, powered by investments in people, technology, and innovation.

Role Description

This is a full-time, on-site role located in Umhlanga for a Key Account Manager. The Key Account Manager will be responsible for managing key client accounts, building and maintaining strong client relationships, and ensuring client satisfaction. Day-to-day tasks include developing account strategies, conducting regular client meetings, identifying growth opportunities, and coordinating with internal teams to deliver optimal solutions. The role also involves tracking and reporting on account performance, managing contract negotiations, and ensuring compliance with company policies and standards.

Qualifications

• Account management, client relationship building, and customer service skills
• Experience in developing account strategies and identifying growth opportunities
• Strong communication, negotiation, and presentation skills
• Ability to coordinate with internal teams and ensure compliance with company policies
• Proficiency in CRM software and Microsoft Office Suite
• Bachelor's degree in Business, Marketing, or a related field
• Proven track record of managing key accounts and achieving business growth
• Experience in the financial services or related industry is a plus

Seniority level : Entry level

Employment type : Full-time

Overview

Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers. We are growing and seeking a strategic, results-driven Key Account Manager to join our customer success team. In this role, you will manage a portfolio of medium to enterprise customers, focusing on driving retention, satisfaction, and account growth. You will partner closely with customers to ensure they realise maximum value from our solutions.

• Manage a portfolio of medium to enterprise customers, ensuring hands-on oversight and engagement.
• Ensure customers realise full ROI from Graylink’s ATS software through proactive support and value alignment.
• Partner with customers to deeply understand their recruitment goals and align tailored solutions to meet their evolving needs.
• Monitor customer health metrics and proactively address risks or signals of potential churn.
• Build strong, trust-based relationships with stakeholders at all levels from Exco to end users.
• Guide new customers through onboarding, training, and change management initiatives.
• Create and execute strategic account plans to deliver measurable ROI for customers.
• Act as the primary point of contact for customer inquiries, ensuring responses are delivered within the agreed SLA.
• Manage customers’ commercial contracting, negotiations and instructions for finance/billing.
• Identify and drive upsell and cross-sell opportunities to grow account value.
• Maintain accurate customer records and data in CRM systems.
• Regularly meet with customers (virtually or onsite) to evaluate satisfaction, usage, and success metrics.
• Provide quality assurance of all work delivered to customers where needed.
• Review customer performance data to proactively address risks and ensure solution adoption.
• Collaborate with product and development teams by sharing customer feedback and participating in feature testing.
• Become a specialist in all our products, customers, and market-positioning.

• 4+ years of experience in Account Management and Customer Success within a SaaS B2B recruitment or HR tech environment.
• A relevant tertiary qualification in IT and/or commerce.
• Direct experience and understanding of recruitment technology and corporate HR business processes.
• Proven ability to drive retention, expansion, and customer satisfaction in a SaaS environment.
• Experience engaging and influencing C-level executives and senior stakeholders.
• Data-driven mindset with proficiency in CRM and customer success software (e.g., HubSpot, Intercom, Jira).
• Project and/or change management experience would be advantageous.
• Excellent professional communication, negotiation, and problem-solving skills.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Software Development

Herotel Business is looking for skilled Key Account Managers to create long-term, trusting relationships with our enterprise clients.

The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships with Enterprise clients. The Key Account manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.

• Manage a portfolio of key enterprise accounts to achieve long-term success.
• Develop positive relationships with enterprise clients.
• Assist with the onboarding of new enterprise clients together with the Head of Sales
• Present a “Welcome” meeting with new enterprise clients and share the relevant communication streams and other info together with the Head of Sales
• Promote the Herotel enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.
• Track individual sales account targets, aligned with enterprise objectives.
• Articulate the value of our product / service within partners organization.
• Upsell, cross sell where opportunity exists.
• Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.
• Convey enterprise client requirements to the operations teams on a regular basis.
• Monthly reporting on sales forecasts for coming month.
• Submitting all approved and signed installation quotes to the Projects coordinator for installation Escalating any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.
• Checking feasibilities within agreed time frame, on all new requests and providing quotes where services are feasible.
• Presenting the latest pricing on new services to enterprise clients as approved by the Head of Sales.
• Monthly reporting on quotes accepted for new services and upgrades.
• Assisting the Head of Sales with ad-hoc duties and requests.
• QContact calls and ticket management with associated reporting and sales activities at agreed intervals.

• Grade 12
• a Relevant Tertiary Diploma or Degree will be beneficial.
• 2 to 5 years’ experience in Key Account Management or similar roles.
• Customer support.
• Thorough understanding of the Herotel networks and the challenges and limitations thereof.
• Good decision making to ensure immediate resolution of arising issues.
• Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.
• Familiar with the key metrics and drivers of value creation.
• Familiar with business realities within the geography / sector he/she is responsible for.
• Solid skills in account management methodology.
• Strong sense of responsibility and commitment, effective communications skills in interacting with people at all levels.
• Excellent time management, presentation, written and oral skills.
• Able to work under pressure, multi-tasking and meet deadlines.
• Excellent knowledge of Herotill and feasibility checking of Herotel specific services.

If interested and you meet all the listed requirements, please apply by submitting your CV with contactable references.

• Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

The Key Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively. To help grow business in the principal channel through expansion of services to customer base. To maintain profitability of key accounts, and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.

Set customer strategy

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers inline with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal businessfunctions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within existing principals.
• Match Vector business capabilities to principals’ needs through identifying service solutions.
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.

Drive Supply Chain Efficiencies

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Qualifications and Experience

• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Skills and Competencies

• Adaptable.
• Attention to detail.
• Deadline driven.
• Ability to build relationships.
• Customer focused.

We look forward to hearing from you!

Overview

The Role: We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategising to grow and leverage partnerships that enhance the company’s product offerings and market presence.

• Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
• Act as the main contact for Partners, fostering strong relationships through personalised support
• Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
• Analyse Partners’ behaviour to uncover opportunities for upselling and customisation of products and services
• Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
• Communicate ideas and suggestions for platform improvements to the Business Development teams
• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
• Undertake any other relevant task as assigned

• Degree in a business-related field
• Ability to build and maintain excellent business relationships
• Strong interpersonal and communication skills
• Target-oriented and resourceful
• Ability to work autonomously and under pressure

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!