7 Retail Management jobs in Port Elizabeth

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Retail Store Manager – Port Elizabeth

Basic Position Requirements:

• Matric Certificate + further education in Retail/Business Management preferable.
• 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager
• Valid Driver’s License – Code 8 unendorsed

KPA's:

• Asset Management
• Stock Control
• Merchandising
• Marketing and Sales
• Administration and Cash
• Security / Risk
• Customer Services

• Minimum 2 years experience in an assisting management role, ideally with a strong sales background.
• Completion of a short management training program (e.g., 2 weeks).
• Energetic, responsible, and action-focused with excellent communication skills.

About the role We are looking for an experienced Assistant Retail Branch Manager to support the Retail Branch Manager in overseeing store operations, managing staff, and ensuring excellent customer service. The successful candidate will be responsible for assisting in driving sales, implementing strategies to meet sales targets, and maintaining a high standard of store presentation. If you have a strong background in retail operations and management, we would like to hear from you.Duties and Responsibilities

• Assist the Retail Branch Manager in day-to-day operations
• Supervise store floor activities and staff
• Ensure exceptional customer service at all times
• Implement strategies to meet and exceed sales targets
• Monitor inventory management and control
• Contribute to staff training and development

Key Responsibilities

· Oversee finance and security at the store

· Customer service and marketing

· Adhering to the store appearance

· Fleet/asset management

· Administration and stock control

· Stakeholder Relations

· Employee Engagement, Development & Team Management

· Systems Operations and Maintenance

Qualifications and Requirements

· Matric (grade 12)

· Driver's license mandatory (own transport)

Skills and Experience

· Computer literate

· Knowledge of Arch (retail system) and MI9 (advantageous)

· Over 5 years' experience managing a FMCG goods retail store

Characteristics Required:

· Good communicator

· Takes ownership and responsibility

· Able to motivates others

· Displays a systematic approach to tasks

· Compliant with policies and procedures

· Excellent attention to detail

· Able to problem solve and solutions orientated

· Results driven

· Ability to manage people (staff compliment of 20+)

· Diligent about security measures

The store manager will manage:

· Admin Team Leader

· Telesales Team Leader

· Retail Team Leader

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Newton Park, Eastern Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)

Experience:

• Retail Management: 5 years (Required)

License/Certification:

• Driver's Licence (Code 8) (Required)

Work Location: In person