193 Restaurant Managers jobs in Johannesburg

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To drive excellence in hospitality service delivery at the Baker Street Campus, Standard Bank's flagship building. This role translates strategic hospitality objectives into effective operational plans, managing the team and vendor relationships to ensure exceptional guest experiences, continuous improvement, and full compliance with all standards and regulations. The ultimate goal is to enhance Standard Bank's brand and create a premier hospitality environment at Baker Street.

Qualifications

• A Degree in Hospitality and Tourism is required.

• 8-10 years Proven experience (8+ years) in hospitality leadership, with a strong focus on managing service delivery and enhancing customer experience in corporate settings. Requires a strategic and entrepreneurial mindset, excellent organisational skills, and the ability to lead and inspire teams to achieve exceptional results. Experience working in a highly visible or flagship environment is preferred.

Key Responsibilities:

• Drive operational excellence and deliver exceptional guest experiences at the Baker Street building. Lead, develop, and manage the hospitality team - front-of-house, catering, support staff, executive dining, boardroom solutions, events, and vending - fostering growth and enhancing capabilities.
• Oversee performance management to ensure team members meet organisational goals, align their development with the team’s mandate, and uphold the highest service standards.
• Establish a culture of service excellence within the Hospitality function at the Rosebank point of representation to optimise the customer experience, ensuring high standards of quality, responsiveness, and stakeholder satisfaction.
• Provide thorough oversight for the Baker Street Campus to ensure the consistent delivery of high-quality hospitality services across all touch-points, including catering, events, restaurants, coffee shops, meeting rooms, executive dining and vending.
• Establish a high-performance culture within the Hospitality Management capabilities by effectively managing all aspects of the employee lifecycle - from recruitment to exit. This includes performance management, training and development, discipline and grievance handling, retention and rewards, as well as people administration, to foster a motivated, engaged, and high-performing team.
• Continuously monitor daily operations, swiftly addressing and resolving service issues to maintain operational excellence and stakeholder satisfaction.
• Develop, implement, and uphold comprehensive service standards and standard operating procedures (SOPs) to ensure uniformity, efficiency, and excellence in all hospitality services.
• Oversee the end-to-end planning and execution of internal and external events, ensuring all aspects are managed efficiently and to the highest standard.
• Lead and execute the People and Culture plan, incorporating a comprehensive succession strategy to ensure a robust pipeline of talent within the Hospitality Management capabilities, fostering a healthy and sustainable talent landscape.
• Lead and drive the seamless delivery of all hospitality elements, including catering, room setup, audiovisual support, and other event logistics, to ensure a smooth and successful event experience within the Baker Street facility, the flagship building for the Standard Bank organisation.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Making Decisions
• Meeting Timescales
• Producing Output
• Seizing Opportunities

• Commercial Acumen
• Environmental Management
• Ergonomics
• Financial Acumen
• Financial Analysis
• Financial and Accounting Control
• Occupant Services
• Occupational Health and Safety
• Procurement Process
• Project Management (Project Mgmt)
• Purchasing
• Real Estate Management
• Stakeholder Management
• Supplier Relationship Management
• Supply Chain Management

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing

Overview

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To drive excellence in hospitality service delivery at the Baker Street Campus, Standard Bank's flagship building. This role translates strategic hospitality objectives into effective operational plans, managing the team and vendor relationships to ensure exceptional guest experiences, continuous improvement, and full compliance with all standards and regulations. The ultimate goal is to enhance Standard Bank's brand and create a premier hospitality environment at Baker Street.

• A Degree in Hospitality and Tourism is required.

• 8-10 years Proven experience (8+ years) in hospitality leadership, with a strong focus on managing service delivery and enhancing customer experience in corporate settings. Requires a strategic and entrepreneurial mindset, excellent organisational skills, and the ability to lead and inspire teams to achieve exceptional results. Experience working in a highly visible or flagship environment is preferred.

• Drive operational excellence and deliver exceptional guest experiences at the Baker Street building. Lead, develop, and manage the hospitality team - front-of-house, catering, support staff, executive dining, boardroom solutions, events, and vending - fostering growth and enhancing capabilities.
• Oversee performance management to ensure team members meet organisational goals, align their development with the team’s mandate, and uphold the highest service standards.
• Establish a culture of service excellence within the Hospitality function at the Rosebank point of representation to optimise the customer experience, ensuring high standards of quality, responsiveness, and stakeholder satisfaction.
• Provide thorough oversight for the Baker Street Campus to ensure the consistent delivery of high-quality hospitality services across all touch-points, including catering, events, restaurants, coffee shops, meeting rooms, executive dining and vending.
• Establish a high-performance culture within the Hospitality Management capabilities by effectively managing all aspects of the employee lifecycle - from recruitment to exit. This includes performance management, training and development, discipline and grievance handling, retention and rewards, as well as people administration, to foster a motivated, engaged, and high-performing team.
• Continuously monitor daily operations, swiftly addressing and resolving service issues to maintain operational excellence and stakeholder satisfaction.
• Develop, implement, and uphold comprehensive service standards and standard operating procedures (SOPs) to ensure uniformity, efficiency, and excellence in all hospitality services.
• Oversee the end-to-end planning and execution of internal and external events, ensuring all aspects are managed efficiently and to the highest standard.
• Lead and execute the People and Culture plan, incorporating a comprehensive succession strategy to ensure a robust pipeline of talent within the Hospitality Management capabilities, fostering a healthy and sustainable talent landscape.
• Lead and drive the seamless delivery of all hospitality elements, including catering, room setup, audiovisual support, and other event logistics, to ensure a smooth and successful event experience within the Baker Street facility, the flagship building for the Standard Bank organisation.

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Making Decisions
• Meeting Timescales
• Producing Output
• Seizing Opportunities

• Commercial Acumen
• Environmental Management
• Ergonomics
• Financial Acumen
• Financial Analysis
• Financial and Accounting Control
• Occupant Services
• Occupational Health and Safety
• Procurement Process
• Project Management (Project Mgmt)
• Purchasing
• Real Estate Management
• Stakeholder Management
• Supplier Relationship Management
• Supply Chain Management

Cape Town | Johannesburg - South Africa

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.

• Sell sponsorship, exhibition, or delegate packages to existing or new clients.
• Work with the portfolio director to grow and scale the exhibition element of relevant events, in addition design, develop sponsorship packages and inventory based on customer feedback.
• Exceed sales revenue targets for each event project and introduce new revenue from as wide a pool of potential clients.
• Maintain excellent customer relations and have a thorough understanding of the markets in which you are selling.
• Attend events and ensure that we fulfill and exceed customers’ expectations onsite.
• Work with the team to drive a rebooking strategy onsite.
• Work in a team environment cross-functionally pre-events, onsite, and post-event.
• Research and conduct sales campaigns to attract sponsorship or delegates.
• Work closely across functions to maximize sales opportunities.
• Attend sector-specific events for face-to-face networking and business development purposes.
• Build relationships and contacts with new accounts and create new revenue opportunities from untapped sectors.
• Be part of the on-site team, ensuring the smooth running of the event

• Update all activities and contacts on SalesForce (CRM System)
• Submit a weekly pipeline report ahead of the pipeline meeting
• Report back weekly in a pipeline meeting

• Sell sponsorship, exhibition packages and delegate packages to existing and new customers telephonically and face-to-face and achieve or exceed annual/monthly minimum revenue requirement as well as product budget.
• Follow sales plans, meeting targets, and work with marketing on ongoing initiatives that may involve the development of targeted campaigns, collateral, etc.
• Attend internal/external meetings and training which includes weekly and monthly pipeline meetings.
• Real-time update of pipeline / CRM on SalesForce – our best practies are to achieve to add 10 new (leads / deals / prospects) to your pipeline per week (2 per day) and 200 activities logged per week (40 logged per day, this includes client activities such as: calls / meetings / emails).

• Minimum 3-5 years experience on a B2B sales team, venue, or organizational sponsorship sales, with a preferred background in engaging advertising/sponsorship agencies or through direct client contact.
• Experience managing multiple customers and maintaining high-energy sales.
• Relationship management experience including maintaining customer connection and communication.
• Ability to identify and pursue cross and up-selling opportunities.
• Ability to ask probing questions to proactively handle and respond to customer objections.
• Good level of spoken and written English

We are seeking an experienced Catering Manager to join our team. The ideal candidate must be fluent in Afrikaans and English, have a strong background in the retirement sector, and proven experience catering management.

Duties & Responsibilities:

• Plan, prepare, and oversee daily meal services
• Discuss and confirm catering arrangements with management
• Coordinate menu planning with dietary requirements in mind
• Complete daily costing and stock control sheets
• Manage the purchase, storage, and issuing of all stock
• Ensure the provision and control of all kitchen equipment and consumables
• Maintain hygiene and safety standards as per HACCP requirements
• Oversee and record all temperature logs, food safety documentation, and expense reports
• Supervise and schedule kitchen and dining room staff
• Address and resolve all complaints regarding meals and service
• Ensure cleanliness of all kitchen, storage, and dining facilities

Candidate Requirements:

• Matric certificate
• Relevant hospitality or culinary qualification
• Minimum 3 years of experience in a similar role, preferably within a retirement
• Fluent in Afrikaans and English (written and spoken)
• Experience managing and preparing meals
• Solid understanding of stock management, cost control, and food safety regulations
• Strong leadership and staff supervision skills

Personal Attributes:

• High standards of personal hygiene and professionalism
• Ability to work under pressure and meet deadlines
• Adaptable and proactive in a fast-paced environment
• Willingness to work flexible hours, including weekends and public holidays
• Excellent interpersonal and communication skills
• Own reliable transport

Should you meet the attached requirements, please forward a copy of your updated CV, when applying. If you have not received a response from us within 2 weeks of your application, then please consider your application as unsuccessful. Thank you.

Job Type: Full-time

Application Question(s):

• Must be very experienced, know how to cook and have knowledge of special diets.
• The successful candidate must be an innovative thinker with a proactive approach. They should also possess strong motivational skills.

Experience:

• Catering Management: 3 years (Required)
• Chef and professional cookery: 2 years (Required)

Location:

• Kempton Park, Gauteng (Required)

Work Location: In person

Application Deadline: 2025/10/10

Expected Start Date: 2025/10/13

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

SPAR RETAIL STORES PTY (LTD), A DIVISION OF THE SPAR GROUP LTD, IS RECRUITING FOR FRESH FOOD MANAGER – AT SPAR NORWOOD

Purpose of the Position

The purpose of the Fresh Food Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level.

Key Performance Areas

1. Manage Department targets and profitability of all service departments
2. Manage Stock
3. Pricing and POS
4. Manage Service Department Promotions
5. Manage staff
6. Managing Customers
7. Open and Close the store
8. Matric / NQF level 4 equivalent and/or a recognized technical qualification
9. At least 5 years’ experience
10. The incumbent must be prepared to work shifts
11. Product minded
12. Customer minded
13. Team player
14. Prepared to work long hours
15. Resilience

Applicant understands that if he/she has not heard from the store within 1 month of today, that he/she can consider the application as being unsuccessful.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

1. Bespoke quoting:

• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need.
• Comprehensive project handovers to service team once live or continued oversight.

• Liaising with an international pool of clients and developing the relationship with clients.
• Client calls to provide an overview of pre-compliance requirements.
• Working closely with clients to manage their key projects.
• Ensuring customer satisfaction.
• Exceptional escalations.
• Deal Conversion.

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook).

ROLE PURPOSE

The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.

ROLE REQUIREMENT

• Keep aware of changing business needs.
• Ensure that the current and future service requirements of customers are identified, understood, and raised with the Account Management team.
• Technical involvement in allocated customers' issues and providing recommendations in conjunction with Technical Service Teams.
• Ensure that improvement initiatives identified in service reviews are documented as a SIP (Service Improvement Plans) and acted upon and progress reports are provided to customers on a weekly basis.
• Accommodate any existing Service Improvement Plans / Programs within the Service Management process.
• Solutions Implementation with a focus on major and recurring incidents and work closely with resources from different Business Units to determine root cause when a deeper unknown cause is suspected and requires investigation. Involving System Architects, Transmission Networks, Account Managers, Engineers & Specialists. Process re-engineering and work-flow improvement.
• POCs (Proof of Concepts) used to provide clients with tangible corroboration of proposed Changes.
• Coordination of projects to remedy and improve existing services to customers networks.
• Monthly, Quarterly and Annual reviews. This includes a detailed review of all services, SLA (Service Level Agreement) Reporting, billing issues and any relevant strategic issues.
• Ensuring that ITIL best practice is followed.
• Triggering any Service Improvement Initiatives.
• Functions as a point of escalation for Service Management Analysts.
• Escalation of SLA (Service Level Agreement) breaches to Manager Service Management.
• Reporting on all changes, specified per service, process, department and any other Key Performance Indicators that is agreed with the Customer.
• Recommending service improvements and initiates Service Improvement Programs.
• Expedite any major incidents logged by their customers to ensure that service is restored as quickly as possible.
• End-to-end responsibility for ensuring that all Service Level Agreements (SLA) and Operational Level Agreements (OLA) with the customer are met and levels of Service optimized.
• Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent theirVisibility on a customer senior management level.
• Analyse and review Service Performance against the SLAs.
• Organise and maintain the regular Service Level review process with the Customer which covers:
• Review outstanding actions from previous reviews
• Review current performance
• Review Service Levels and Targets (where necessary)
• Agree appropriate actions to maintain / improve Service Levels
• Initiate any actions required to maintain or improve Service Levels and initiate Service Improvement Plans (SIPs) as required by the defined process
• Act as coordination point for any temporary changes to Service Levels required (i.e.: extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider, etc.)
• Attend Change Advisory Board meetings when appropriate.
• Identify improvement opportunities to make Service Management more effective and efficient.
• Ensure that the Service Level Management Key Performance Indicators are met for the assigned Customers.
• Ensure that the Service Management process operates effectively and efficiently

QUALIFICATIONS & EXPERIENCE

• The Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his or her specific process.

• A minimum of 3 to 5 years' experience in an IT or Telecommunications environment is required.

• Proficiency in Microsoft Word, Excel and PowerPoint

• Matric/Equivalent

ROLE PURPOSE

The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.

In general, the Service Manager has:

• Visibility at a management level within Vodacom Business and in the Customer environment
• Awareness of the Customer's business priorities, objectives and business drivers
• Awareness of the role Vodacom Business plays in enabling the Customers business objectives to be met
• Customer service skills
• Awareness of what Vodacom Business can deliver to the customer, including the latest products and capabilities
• The ability to use, understand and interpret Vodacom Business processes, policies and procedures and to ensure adherence
• Good influencing skills and is a good negotiator, as he or she often does not have authority over staff working with his or her processes
• The competence, knowledge and information necessary to perform the role
• Must be an effective communicator
• Keep aware of changing business needs.
• Ensure that the current and future service requirements of customers are identified, understood, and raised with the Account Management team.
• Technical involvement in allocated customers' issues and providing recommendations in conjunction with Technical Service Teams.
• Ensure that improvement initiatives identified in service reviews are documented as a SIP (Service Improvement Plans) and acted upon and progress reports are provided to customers on a weekly basis.
• Accommodate any existing Service Improvement Plans / Programs within the Service Management process.
• Solutions Implementation with a focus on major and recurring incidents and work closely with resources from different Business Units to determine root cause when a deeper unknown cause is suspected and requires investigation. Involving System Architects, Transmission Networks, Account Managers, Engineers & Specialists. Process re-engineering and work-flow improvement.
• POCs (Proof of Concepts) used to provide clients with tangible corroboration of proposed Changes.
• Coordination of projects to remedy and improve existing services to customers networks.
• Monthly, Quarterly and Annual reviews. This includes a detailed review of all services, SLA (Service Level Agreement) Reporting, billing issues and any relevant strategic issues.
• Ensuring that ITIL best practice is followed.
• Triggering any Service Improvement Initiatives.
• Functions as a point of escalation for Service Management Analysts.
• Escalation of SLA (Service Level Agreement) breaches to Manager Service Management.
• Reporting on all changes, specified per service, process, department and any other Key Performance Indicators that is agreed with the Customer.
• Recommending service improvements and initiates Service Improvement Programs.
• Expedite any major incidents logged by their customers to ensure that service is restored as quickly as possible.
• End-to-end responsibility for ensuring that all Service Level Agreements (SLA) and Operational Level Agreements (OLA) with the customer are met and levels of Service optimized.
• Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent theirVisibility on a customer senior management level.
• Analyse and review Service Performance against the SLAs.
• Organise and maintain the regular Service Level review process with the Customer which covers:
• Review outstanding actions from previous reviews
• Review current performance
• Review Service Levels and Targets (where necessary)
• Agree appropriate actions to maintain / improve Service Levels
• Initiate any actions required to maintain or improve Service Levels and initiate Service Improvement Plans (SIPs) as required by the defined process
• Act as coordination point for any temporary changes to Service Levels required (i.e.: extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider, etc.)
• Attend Change Advisory Board meetings when appropriate.
• Identify improvement opportunities to make Service Management more effective and efficient.
• Ensure that the Service Level Management Key Performance Indicators are met for the assigned Customers.
• Ensure that the Service Management process operates effectively and efficiently
• Ensure that reports on Service Performance and Achievement to the Customer and Vodacom Business are produced, checked, and presented regularly and at an appropriate level.Monitor and manage the perception and expectation of the customers.

QUALIFICATIONS & EXPERIENCE

• The Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his or her specific process.

• A minimum of 3 to 5 years' experience in an IT or Telecommunications environment is required.

• Proficiency in Microsoft Word, Excel and PowerPoint

• Matric/Equivalent