487 Restaurant Managers jobs in South Africa

• Diploma in Hospitality or Lodge Management
• 3 5 years experience in a 5-star boutique lodge or Big 5 reserve
• Strong beverage knowledge
• Proven administrative and stock control skills
• Experience in purchasing, stock management systems, and conducting stocktakes
• Hospitality and service training experience
• Valid Code 8 Drivers License and own vehicle
• Proficiency in stock control and beverage management
• Basic accounting and analytical skills
• High attention to detail and organizational ability
• Computer literacy (PAN knowledge is a plus)

• Deliver personalized, world-class guest interactions
• Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
• Build rapport with guests and foster repeat visits
• Lead the Guest Delight team with a focus on warmth, care, and attention to detail
• Collaborate with food service teams to exceed expectations
• Oversee beverage stock control systems and purchasing
• Monitor stock levels, expiry dates, and reconcile usage vs sales
• Manage storerooms, fridges, and cellar readiness
• Conduct monthly stocktakes and meet sales targets
• Handle weekly administration, invoices, and GRVs

A luxury safari lodge in Hoedspruit is seeking an experienced and dynamic Hospitality Manager to oversee the Guest Delight Division. The successful candidate will ensure that all guests receive a world-class, tailor-made experience while managing the team, beverage operations, and administrative functions.

Qualifications and Experience Required:

Diploma in Hospitality or Lodge Management.

Minimum 3–5 years’ Hospitality Management experience in a 5-star boutique operation or Big 5 reserve in a similar lodge environment.

Strong knowledge of beverages and beverage control.

Proven administrative skills.

Experience in purchasing, stock control systems, and stocktakes.

Hospitality and service training experience.

Code 8 driver’s licence.

Must have own transport.

Key Responsibilities:

Guest Experience Management:

Ensure all guests have a tailor-made, world-class experience through personal interaction.

Oversee dining operations including early morning tea, breakfast, lunch, high tea, dinner, bush dinners, and special drink stops.

Build and maintain relationships with new and repeat guests.

Promote a culture of guest care and interaction within the team.

Innovate and enhance the guest experience to ensure it remains fresh and modern.

Beverage Control:

Manage the Beverage Stock Control Division within the Guest Delight Service Department.

Implement and maintain daily stock management and control systems.

Ensure adequate stock levels and oversee stock administration, stocktakes, and reconciliation.

Manage purchasing, receiving, and storage of beverage stock.

Maintain storeroom, cellar, and fridge control.

Meet or exceed beverage sales targets.

Assist management with administrative duties related to beverage operations.

Team Management:

Ensure the right people are in the right positions and are guest-focused.

Promote a culture of going the extra mile and continuous learning.

Recognise excellent guest feedback and address negative feedback constructively.

Conduct regular training workshops and manage team performance.

Oversee leave cycles and annual leave of the team.

Additional Responsibilities:

Work closely with the Guest Delight Food Division to ensure service exceeds guest expectations.

Assist at Front of House during guest arrivals, departures, or lodge site inspections.

Build and maintain relationships with the community, owners, suppliers, and affiliated lodges.

2 x Floor Managers

Requirements and Management Duties

• Must be well spoken in English
• Clear criminal record
• Clear credit record
• Reliable Transport
• Able to work flexible restaurant hours
• Opening and closing
• Banking
• Food Cost
• Stock Take
• Stock Ordering/Receiving/Capturing
• Stock management
• Staff management
• Staff Discipline
• Staff Rostering
• FOH & BOH Experience
• Health and safety Protocols
• FIFO RULES and Shelf Life

Skills Possessed

1. Leadership: Ability to motivate and guide staff.
2. Communication: Effective interaction with customers, staff, and suppliers.
3. Problem-solving: Handling unexpected issues, like customer complaints or inventory shortages.
4. Time management: Juggling multiple tasks, such as inventory, scheduling, and customer service.
5. Attention to detail: Ensuring high-quality food, service, and customer experience.
6. Adaptability: Flexibility to handle changing situations, like peak hours or staff shortages.
7. Financial management: Controlling costs, managing budgets, and optimizing profitability.
8. Customer service: Providing excellent service and ensuring customer satisfaction.
9. Teamwork: Collaborating with staff to achieve goals and maintain a positive work environment.
10. Knowledge of food safety and hygiene: Ensuring compliance with health and safety standards, maintaining cleanliness, and preventing foodborne illnesses.
11. Hygiene maintenance: Ensuring high standards of personal and environmental hygiene in the restaurant.
12. Staff Training and grooming.

To Apply:

• Oversee the day-to-day operations of the property, ensuring the highest standards of service.
• Lead, motivate, and manage a diverse team across all departments.
• Handle guest relations, ensuring every visitor enjoys a seamless and memorable stay.
• Manage budgets, financial reporting, stock control, and supplier relationships.
• Ensure compliance with health, safety, and brand standards.
• Work closely with senior management to develop strategies that enhance revenue, service, and guest satisfaction.

• Proven experience as a Hospitality Manager, Hotel Manager, or similar leadership role within luxury hospitality.
• Strong leadership and interpersonal skills with the ability to inspire a team.
• Excellent organizational and problem-solving abilities.
• Sound financial management skills with attention to detail.
• A passion for hospitality, service excellence, and creating unforgettable guest journeys.
• Relevant hospitality management qualifications will be an advantage.

• Competitive remuneration package.
• The opportunity to work in a prestigious environment with a dedicated team.
• Career progression and growth opportunities within a respected group.

Join to apply for the Hospitality Training Manager role at The Capital Hotels, Apartments & Resorts

This range is provided by The Capital Hotels, Apartments & Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About The Job
The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Description: The Training Manager is responsible for building organisational capability by ensuring that organisational learning and development activities support current and future business needs. Consult with Managers to determine training needs and schedule arrangements, training policies and procedures. Research, select and organize training courses; procure text books, manuals and other training materials and equipment. Develop a means of measuring the effectiveness of divisional training programs through testing, etc. Develop, write and coordinate training manuals working with specialists for specific details.

Minimum Requirements:

• Matric
• Appropriate degree with minimum of three (3) years of management training experience
• Experience in hospitality industry preferred
• Computer literacy (Excel, Outlook and MS Office)
• Hospitality Qualification or Similar
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be at your own expense should your application be successful and you reside outside of the city where the Hotel is located.

• Mid-Senior level

• Full-time

• Human Resources

• Restaurants

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Experience/ Requirements

• Formal Education: Preferably holds a suitable/appropriate tertiary qualification that provides a solid foundation in business management, hospitality, or a related field.
• Experience: Possesses a minimum of 5 years of experience in franchising management and restaurant operations. Understands the dynamics of the quick-service and casual dining industry.
• Computer Literacy: Proficient in using various computer applications and restaurant management software.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate with diverse stakeholders, including franchisees, employees, and corporate teams.
• Presentability: Maintains a highly presentable appearance and professional demeanor, representing the brand at all times.
• Business Acumen: Demonstrates a strong understanding of business principles and the ability to make informed decisions that drive profitability and growth.
• Negotiation Skills: Possesses strong negotiation skills to effectively manage agreements with franchisees, suppliers, and other business partners.
• Operational Bias: Exhibits a "hands-on" operational bias, with a focus on ensuring smooth day-to-day operations and maintaining quality standards.
• Flexibility: Willingness to travel extensively and work outside of normal business hours when necessary to support franchisees and handle operational requirements.

If you are passionate about the restaurant industry, possess strong leadership skills, and are eager to contribute to the growth of a leading franchisor, then we would love to hear from you. Join our client's team and help them continue to deliver tasty experiences to their customers across Africa.

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