15 Quality Assurance Specialist jobs in Durban

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Quality Test Engineer, you will be responsible for developing and executing manual and automation tests. You will be involved in planning and executing effective and efficient manual and and automation testing to ensure the on-time and efficient delivery of high-quality software products and/or data.

Responsibilities:

• Developing and executing automated and manual testing for assigned projects to ensure the delivery of high-quality software products and services on time, on budget, and to specification.
• Leveraging AI to optimize test case generation, coverage, and maintenance.
• Interacting with Product Management, Project Management, Engineering, and Operations teams to plan testing for product delivery and enhancements, ensuring products meet requirements and quality standards.
• Maintaining flexibility to react quickly to changes in priorities or circumstances to meet business needs.
• Reporting issues and results, research and identify root causes, and document accordingly.
• Researching available tools and participate in initiatives to implement those that will enhance testing capabilities and product quality.
• Conducting project reviews, define review criteria, and implement procedures for ensuring quality control of project deliverables.
• Staying updated with the latest advancements in AI and automation to continuously improve testing strategies and frameworks.

Requirements:

• Have at least 3 years of QA Test Engineering experience.
• Have BS in Engineering/Computer Science or equivalent experience.

• Be proficient in these technologies: C# and Selenium
• Have solid understanding of QA methodologies and process improvement.
• Have Advanced written and verbal communication skills.
• Be able to develop and execute automated and manual testing.
• Have research skills and ability to identify and implement continuous improvement practices.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Quality Test Engineer, you will be responsible for developing and executing manual and automation tests. You will be involved in planning and executing effective and efficient manual and and automation testing to ensure the on-time and efficient delivery of high-quality software products and/or data.

Responsibilities:

• Developing and executing automated and manual testing for assigned projects to ensure the delivery of high-quality software products and services on time, on budget, and to specification.
• Leveraging AI to optimize test case generation, coverage, and maintenance.
• Interacting with Product Management, Project Management, Engineering, and Operations teams to plan testing for product delivery and enhancements, ensuring products meet requirements and quality standards.
• Maintaining flexibility to react quickly to changes in priorities or circumstances to meet business needs.
• Reporting issues and results, research and identify root causes, and document accordingly.
• Researching available tools and participate in initiatives to implement those that will enhance testing capabilities and product quality.
• Conducting project reviews, define review criteria, and implement procedures for ensuring quality control of project deliverables.
• Staying updated with the latest advancements in AI and automation to continuously improve testing strategies and frameworks.

Requirements:

• Have at least 3 years of QA Test Engineering experience.
• Have BS in Engineering/Computer Science or equivalent experience.

• Be proficient in these technologies: C# and Selenium
• Have solid understanding of QA methodologies and process improvement.
• Have Advanced written and verbal communication skills.
• Be able to develop and execute automated and manual testing.
• Have research skills and ability to identify and implement continuous improvement practices.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

Global concern is seeking a Test Automation Engineer to take ownership of test automation on a range of exciting products currently being developed in the physical access control space. You would get to work closely with highly skilled engineers in a very collaborative environment.

What you would do as their Test Automation Engineer
You will be working as part of the agile firmware development team, focusing on Continuous Integration and Deployment of the embedded devices.
Your daily tasks may include:

• Design and maintain automated tests for new and existing products
• Integrate hardware into the build pipelines for automated testing
• Help ensure we maintain high standards of testing and release
• Optimise testing
• Upgrading the systems

As a Scrum Team Member, you will participate in Scrum activities like stand-up, grooming, and retrospective & demo meetings. You will regularly be in touch with the stakeholders, discussing technical aspects & requirements.

• Development of systematic and effective test plans to ensure quality and robustness of failsafe embedded controls software.
• Strong programming skills with the ability to write test scripts using C#/Python/Groovy/Java/Bash
• Experience with Agile Scrum development, continuous development, and continuous integration environments.
• Experience with software lifecycle management, including version control, build processes, release management, use of tools like Jira.
• Demonstrated application of test automation tools and processes.
• Contribute independently as well as in a (global) team environment
• Experience with testing on embedded systems
• B.Sc. in Computer or Electrical Engineering or equivalent with 3-5 years of industrial experience

Please note only shortlisted candidates will be contacted

R - R - Annually

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.

DUTIES AND RESPONSIBILITIES

1. Create scorecards providing accurate feedback
2. Listening to and assessing calls
3. Provide accurate feedback
4. Report on any trends or patterns that may be occurring
5. Filter information regarding non-compliance to QA Team Leader
6. Document and maintain scorecard on all assessments conducted
7. Ensure that you meet quantity and quality of calls listened to
8. Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

1. Grade 12 – which must be presented at interview stage
2. Must have at least 1 Year Quality Assurance (QA) experience within a contact centre
3. Computer literate – excel skills

CHARACTERISTICS OF THE REQUIRED CANDIDATE

1. Strong administration skills and high attention to detail
2. Ability to communicate on all levels
3. Proactive, punctual, and reliable
4. Well-presented and well-spoken
5. Works effectively within a variety of situations
6. Planning and organisational skills
7. Understands the importance of confidentiality
8. Ability to provide concise, well-written feedback
9. Excellent listening skills
10. Deadline oriented and ability to work well under pressure

Salary: Market related

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

• 3-years Call Centre experience in a customer service role.
• Reporting and analysis or QA experience.
  
  

• Betting experience
• Team management experience.
  
  

• Supervise the daily operations of the QA department and QA team, with assessors responsible for monitoring and evaluating customer interactions (calls, emails, chats & other).
• Ensure alignment of Contact Centre SOP’s and QA training, coaching and assessment
• Oversee the integration of QA assessment and coaching for social media and other online platforms
• Management and allocation of team tasks and duties
• Conduct regular quality calibration sessions with team members and operations respectively, to ensure consistent scoring and alignment with business goals (to align with scorecards and guidelines).
• Collate QA reports for contact centre and statistics for campaigns.
• Highlight areas of development based on contacts evaluated, (either product knowledge, soft skills/telephone etiquette etc.) and provide feedback to the contact centre management team
• Provide collated monthly reporting on contact centre progress.
• Manage reporting on QA activities, including key performance indicators (KPIs) such as agent adherence to quality standards.
• Oversee training guide creation and coaching training content based on the insights taken from evaluations.
• Identify trends and effectively alert the respective Departmental Management team.
• Develop and implement corrective measures for implementation by Management.
• Handle escalated issues and coach QA assessors on complex evaluations and feedback delivery.
• Drive continuous improvement initiatives by identifying gaps and implementing process enhancements.
• Stay updated on industry trends and best practice in quality assurance and contact centre operations.
• Any other ad hoc duties that might be required.
  
  

• Quality focused
• Good listening skills
• Strong coaching ability
• Customer Service Excellence
• Exceptional reporting and admin skills
• Knowledge of betting types and procedures.
  
  

Talksure is looking for a highly qualified Quality Assurance Team Leader

MAIN PURPOSE OF THE ROLE

Oversee and manage the day-to-day operations of a Quality Assurance team.

DUTIES AND RESPONSIBILITIES

1. Ensure customer satisfaction through monitoring agent interaction with the customer.
2. Collate and distribute reports.
3. Liaise with sales departments.
4. Analyse and monitor sales agent trends.
5. Audit sales and complete evaluation forms.
6. Lead and support investigations.
7. Management of BYC.
8. Manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis.
9. Update sales agents lists.
10. Monitor QA agents' productivity statistics.
11. Monitor QA agent workload.
12. Attendance Management.
13. Coaching and development of QA agents.

QA Monitoring

1. Collate and distribute reports.
2. Lead and support investigations.
3. Analyse and monitor sales agent trends.

Workflow Management

1. Ensure that agreed service levels and required standards are met.
2. Clear and updated daily, weekly, and monthly QA priorities.
3. QA workload distribution and monitoring.

Calibration sessions

1. Conduct calibration sessions between the QA evaluators to ensure efficient and effective communication of customer wants and needs.
2. QA inductions and oversight of the live dial process.
3. QA refreshers held with the sales environment on request.
4. Conduct and lead calibration sessions with the sales team.

QUALIFICATIONS AND EXPERIENCE REQUIRED

1. Matric.
2. Minimum of 5 years experience as a Quality Assurance team leader in a contact centre.
3. Experience in an outbound contact centre (advantageous).
4. Intermediate level for MS Office.

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.