167 Quality Assurance Specialist jobs in South Africa

The purpose of the Quality Assurance (QA) Specialist is to enhance the overall customer experience by monitoring and assessing a variety of customer interactions—across voice calls, emails, face-to-face engagements, and other channels. Through detailed analysis and storytelling via structured reporting, the QA Specialist provides insights into the end-to-end customer journey.

A core aspect of this role is the identification of business impact metrics, performance trends, and potential risks that can inform continuous improvement. The QA Specialist adds value by ensuring effective governance of the QA framework and aligning outcomes with client and business objectives.

In addition, the QA Specialist plays a pivotal role in supporting learning and development initiatives—coaching both new hires and existing employees with the aim of improving service quality, consistency, and customer satisfaction within the Business Support Area.

Education & Certifications

• Matric (NQF 4) – Essential
• Higher Certificate/Diploma in Quality Assurance (NQF 6) – Advantageous
• Professional certifications such as:
• Certified Quality Auditor (CQA)
• Six Sigma Yellow/Green Belt
• Financial Services Risk or Compliance certifications

Experience

• 2+ years in a
  Quality Assurance role
  within a
  contact centre or customer service
  environment
• Exposure to
  insurance or employee benefits
  industry – Essential
• Skilled in
  monitoring customer interactions
  (calls, emails, chats)
• Familiar with
  QA frameworks, scorecards, and sampling methodologies
• Strong understanding of
  CSAT, FCR, AHT
  and other service metrics
• Experience with
  CRM, QA software, and call monitoring tools
• Proven ability to
  coach and develop front-line staff
• Knowledge of
  ISO standards
  and quality management frameworks

Key Responsibilities

• Conduct daily QA evaluations and provide actionable feedback
• Analyze service metrics and identify improvement areas
• Lead Error & Root Cause Analysis (RCA) reporting
• Collaborate with Training, Operations, and Management teams
• Facilitate coaching sessions to drive performance and compliance
• Conduct needs analysis to identify training gaps and support development
• Prepare and present quality and performance reports to stakeholders
• Ensure alignment with ISO and internal quality standards
• Support staff development and continuous learning initiatives

Competencies

• Strong communication, coaching, and presentation skills
• Excellent time management and planning abilities
• Proficient in Microsoft Office, CRM, and contact centre systems
• Deep understanding of
  Retirement Fund Industry
  and
  ETD legislation
• Ability to build relationships and influence across teams
• Results-driven with a passion for
  customer satisfaction and service excellence

Why Join Alexforbes?

At Alexforbes, we don't just offer jobs - we build careers. Here's what makes us stand out:

Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits:

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that's shaping the future of financial services.

As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

Evaluating Call Quality

• Assist operations in tracking, documenting, and reporting on quality levels
• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Participate in the design of the call monitoring framework, quality standards and the associated checklists.
• Conduct audits ensuring compliance with performance standards and outcomes (e.g. quality, compliance of process and accuracy)
• Create reports on performance results (individual and team level) to provide to management for the development and action plans for agents.
• Prepare and analyse quality reports for management staff review.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• If required, assist with the coaching of agents based on findings.
• If required, may answer phone calls, respond to written inquiries, and handle "escalated" issues in support of work performed by agent.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans language
• Fluent in Afrikaans (spoken and written)
• Relevant qualification will be advantageous
• 1 – 2 years' experience in a Quality Assurance environment or Call Centre Sales environment preferred
• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual

Functioal Competencies

• Excellent listening and administrative skills
• Proficient in the use of MS Office
• Ability to assess calls and provide insight and value-added feedback to management
• Ability to understand SOP'S and ensure adherence to internal processes at all times
• Knowledge of QA metrics, Variance reports and calibration sessions
• Accuracy and attention to detail
• Ability to meet deadlines

Essential

• Evaluating problems
• Investigate Issues
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to change
• Giving Support
• Processing Details
• Structuring Tasks
• Execution and Results
• Customer centered
• Planning and Improvement
• Ethics and Compliance
• Adaptability

Behaviours

• Energy
• Passion
• Respect for others
• Honest and Fair
• Creativity
• Positive Attitude
• Courage
• Tenacity
• Achieves Results

Company Description

Hydgroup offers consultation, construction, sales, and service of hydraulic and pneumatic equipment, including fabrication and engineering. As suppliers to the mining, agricultural, marine, and automotive sectors, we pride ourselves on our integrity, accountability, and innovative approach to meeting customer needs. Our commitment ensures excellence in service that you can rely on.

Role Description

This is a full-time on-site role for a Quality Assurance Specialist located in Pinetown. The Quality Assurance Specialist will be responsible for implementing and overseeing quality assurance processes, conducting quality audits, and ensuring compliance with Good Manufacturing Practices (GMP). Daily tasks will involve monitoring and evaluating production processes, inspecting products for adherence to quality standards, and developing quality management systems.

Qualifications

• Experience in Quality Control and Quality Assurance
• Proficiency in Quality Management principles
• Knowledge of Good Manufacturing Practices (GMP)
• Skills in Quality Auditing
• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Relevant Qualification in Quality Assurance, Engineering, or related field
• Previous experience in the hydraulics or pneumatics industry is a plus

Position:
Quality Assurance Specialist

Position Type:
Full-Time

Department:
Quality Assurance

Location:
Cape Town, onsite

Experience:
BSc (Hons) required/MSc or higher degree in biochemistry, molecular biology, or a closely related discipline preferred, years quality experience in industry

Company Description
Watchmaker Genomics is an early-stage life science company based in Boulder, Colorado (USA) with a location in Cape Town, South Africa. Our team is passionate about innovation and values collaboration, creativity and scientific rigour. We believe the intersection of biology, engineering and computer science presents exciting opportunities for developing novel technologies that promote research and improve human health. Watchmaker Genomics specialises in the design, development and production of DNA- and RNA-modifying enzymes that enable high-growth applications in genomics, molecular diagnostics, and personalised medicine.

Position Description

Watchmaker is looking for a motivated Quality Assurance (QA) Specialist to join our QA team in Cape Town

If you thrive in a dynamic, fast-paced environment and love the idea of working at the intersection of science, technology, and quality, this could be the perfect opportunity for you. You'll play a key role in helping us deliver high-quality products to our customers in the global genomics and synthetic biology markets.

You'll work closely with our Production partners (Manufacturing, QC Testing, Vialing, Assembly, and Supply Chain) and collaborate with teams in both Cape Town and Boulder, Colorado. Together, we will build on our strong foundation of scientific rigor, creativity, collaboration, and customer focus, all while ensuring our products meet the highest standards of quality and compliance.

How will you contribute?
Responsibilities
You will support and strengthen our ISO 13485-compliant Quality Management System (QMS), helping us stay agile, compliant, and customer-focused. Some of your key responsibilities will include:

• Promoting a culture of quality and high performance across the company
• Facilitating training system management, including design, maintenance, measurement, assignment, and analysis of internal training
• Supporting creation and delivery of quality-related training content
• Supporting execution of quality processes, including (but not limited to) change control, nonconformance (NC) and CAPA management, document control, and continuous improvement
• Participating in NC and CAPA investigations related to manufacturing, testing, and control systems
• Creating and/or reviewing and approving quality documents and records (e.g. receiving records, batch records, investigation reports, change records, certificates of analysis)
• Preparing and analysing QMS metrics and reporting for the business
• Supporting management reviews (quarterly)
• Leading or contributing to improvement projects from e.g. NC, CAPA, audits, or site goals
• Supporting internal, external, and supplier audits

Who We're Looking For
You bring scientific curiosity, attention to detail, and a strong sense of ownership. You're someone who gets things done, communicates clearly, and enjoys collaborating across teams.

You Have

• A BSc (Hons)/MSc or higher in biochemistry, molecular biology, or a related discipline
• 3 - 5 years' experience in quality assurance (NC, CAPA, root cause investigations, audits) within molecular biology (or similar) product manufacturing, support, or development
• Excellent written and verbal communication skills
• Strong interpersonal and teamwork abilities, able to function as an effective member across cross-functional teams
• Confidence working independently across global teams
• A solutions-focused, agile mindset and ability to think on your feet
• Exceptional attention to detail and organisational skills
• The ability to multitask, perform under pressure, and stay self-motivated
• A growth mindset - open to feedback, learning, and continuous improvement
• A commitment to quality and customer fulfilment
• A positive attitude—you know how to work hard and have fun doing it

Additional Preferred Knowledge And Experience

• Experience with ISO 13485, ISO 9001, and / or cGMP environments
• Hands-on experience with internal/external audits
• Familiarity with training management

Application Requirements
To apply for the position, please submit the following in a PDF format on

• Letter of motivation (upload where it says cover letter)
• Resume or Curriculum vitae, highlighting relevant qualifications and experience

To ensure your application is considered, please submit it by Friday, 24 October 2025. Please note that this position may close earlier if we receive a high volume of applications. We encourage you to apply as soon as possible.

Applications without a Letter of Motivation will not be considered. Applicants must be South African or be eligible to work in South Africa and already possess the necessary work permits or visas, or be able to obtain them before responding to this vacancy.

If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested. We will also request a current payslip.

NO RECRUITMENT AGENCIES PLEASE
We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics
WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in South Africa; and if now or in the future will require visa sponsorship to continue working in South Africa. South African citizens preferred.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable laws.

Nudle (Pty) Ltd. creates interactive learning platforms and simulation labs that are transforming how students learn and teachers teach across Africa.

Upcoming Opportunity in Sudan

Duties:

• Develop and implement quality assurance processes for digital education products.
• Test software, platforms, and applications to ensure usability and reliability.
• Monitor system performance and troubleshoot issues.
• Document findings and recommend improvements.
• Collaborate with developers, instructional designers, and project managers to ensure high-quality delivery.
• Ensure compliance with international standards and organizational guidelines.

Qualifications:

• Bachelor's degree in computer science, Information Systems, or related field.

Experience:

• 2–4 years of experience in quality assurance, software testing, or EdTech.

Requirements:

• Strong knowledge of QA methodologies, tools, and processes.
• Familiarity with digital learning technologies and platforms.
• Excellent attention to detail and problem-solving skills.
• Ability to work independently and in a team environment.

Job Type: Temporary

Contract length: 1 month

Experience:

• software and quality assurance: 2 years (Preferred)

Work Location: Remote

We are seeking a Quality Assurance Specialist to ensure our property management software is reliable, user-friendly, and high-performing, supporting the product team sitting on-site in Somerset West, Cape Town.

In this role, you'll collaborate with product and development teams to test, refine, and improve our solutions while driving continuous quality improvements.

OUTCOMES

What does success look like?

The Quality Assurance Specialist ensures that all software products delivered to clients are reliable, user-friendly, and compliant with industry standards. Success will be measured by:

• Delivering consistently high-quality releases with minimal defects in production.
• Ensuring all testing processes are well-documented, repeatable, and aligned with product requirements.
• Contributing to the continuous improvement of QA frameworks, automation, and testing efficiency.
• Enabling faster delivery cycles without compromising quality by collaborating effectively with product managers, developers, and other stakeholders.

CONTEXT

Where will the work be happening?

This role operates within a property management software company focused on delivering innovative, cloud-based solutions to property managers and their clients.

• The Quality Assurance Specialist will work as part of an Agile Scrum team, collaborating closely with developers, product owners, and other QA professionals.
• The role requires proactive engagement in sprint planning, testing, and release activities, ensuring alignment with business objectives.
• The environment values automation, continuous integration, and continuous improvement to enhance product quality and customer satisfaction.
• The QA Specialist is expected to balance tactical testing tasks (manual and automated) with strategic process improvements that scale with the company's growth.

COMPETENCIES

What does the person need to bring to be successful?

Knowledge & Experience

• 2–3 years of proven experience as a Quality Assurance Specialist or similar role, ideally in cloud-based SaaS products.

• Experience with QA methodologies, tools, and processes, including both manual and automated testing.

• Exposure to automation frameworks and test case reusability.
• Knowledge of relevant regulatory standards and best practices in software quality.
• Background in or exposure to the property management industry (advantageous).

Skills & Attributes

• Strong analytical and problem-solving skills, with attention to detail.
• Ability to document QA activities, create audit reports, and build training/operating manuals.
• Excellent communication skills—able to discuss issues and solutions with both technical and non-technical stakeholders.
• Adaptive and collaborative mindset; thrives in an iterative, learning-oriented environment.
• Self-driven with a focus on continuous improvement in testing processes and tools.

CUSTOMER

Who is this for?

The Quality Assurance Specialist's work directly impacts:

• End Users (Property Managers & Tenants): Ensuring the software is intuitive, stable, and reliable, enabling property managers to operate efficiently and tenants to have a seamless experience.
• Internal Teams (Product & Development): Providing confidence that features meet requirements and perform as intended, allowing teams to innovate and release faster.
• The Business: Protecting brand reputation by preventing defects, reducing support overhead, and ensuring compliance with regulatory standards.
• The ultimate customer expectation is trust—that the software will consistently deliver the promised value without disruption. The QA Specialist plays a critical role in safeguarding this trust.

Requirements

Ideal Profile Snapshot

• 2–3 years' experience as a Quality Assurance Specialist or similar role, ideally with cloud-based software.
• Strong knowledge of QA methodologies, tools, and best practices.
• Experience with test automation tools (advantageous).
• Familiarity with the property management industry (advantageous).
• Understanding of relevant regulatory and compliance standards.
• Excellent analytical, documentation, and problem-solving skills.
• Strong communication skills, both written and verbal.
• High attention to detail and commitment to quality.
• Relevant QA training or certifications preferred

As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

Evaluating Call Quality 

• Assist operations in tracking, documenting, and reporting on quality levels


• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements


• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints


• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development


• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes


• Interpret, build upon, and comply with company quality assurance standards


• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions


• Document quality assurance activities with internal reporting and audits


• Participate in the design of the call monitoring framework, quality standards and the associated checklists.


• Conduct audits ensuring compliance with performance standards and outcomes (e.g. quality, compliance of process and accuracy)


• Create reports on performance results (individual and team level) to provide to management for the development and action plans for agents.


• Prepare and analyse quality reports for management staff review.


• Provide feedback and input into enhancements of processes, training and systems based on trends.


• If required, assist with the coaching of agents based on findings.


• If required, may answer phone calls, respond to written inquiries, and handle “escalated” issues in support of work performed by agent.

Work collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs 

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans language


• Fluent in Afrikaans (spoken and written)


• Relevant qualification will be advantageous


• 1 – 2 years’ experience in a Quality Assurance environment or Call Centre Sales environment preferred 


• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual

Functio al Competencies

• Excellent listening and administrative skills


• Proficient in the use of MS Office


• Ability to assess calls and provide insight and value-added feedback to management


• Ability to understand SOP’S and ensure adherence to internal processes at all times


• Knowledge of QA metrics, Variance reports and calibration sessions


• Accuracy and attention to detail


• Ability to meet deadlines

Essential

• Evaluating problems


• Investigate Issues


• Building Relationships


• Communicating Information


• Showing Resilience


• Adjusting to change


• Giving Support


• Processing Details


• Structuring Tasks


• Execution and Results


• Customer centered


• Planning and Improvement


• Ethics and Compliance


• Adaptability

Behaviours

• Energy   


• Passion   


• Respect for others


• Honest and Fair


• Creativity   


• Positive Attitude   


• Courage   


• Tenacity   


• Achieves Results   

As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

Evaluating Call Quality 

• Assist operations in tracking, documenting, and reporting on quality levels


• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements


• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints


• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development


• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes


• Interpret, build upon, and comply with company quality assurance standards


• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions


• Document quality assurance activities with internal reporting and audits


• Participate in the design of the call monitoring framework, quality standards and the associated checklists.


• Conduct audits ensuring compliance with performance standards and outcomes (e.g. quality, compliance of process and accuracy)


• Create reports on performance results (individual and team level) to provide to management for the development and action plans for agents.


• Prepare and analyse quality reports for management staff review.


• Provide feedback and input into enhancements of processes, training and systems based on trends.


• If required, assist with the coaching of agents based on findings.


• If required, may answer phone calls, respond to written inquiries, and handle “escalated” issues in support of work performed by agent.

Work collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs 

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language


• Relevant qualification will be advantageous


• 1 – 2 years’ experience in a Quality Assurance environment or Call Centre Sales environment preferred 


• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual

Functio al Competencies

• Excellent listening and administrative skills


• Proficient in the use of MS Office


• Ability to assess calls and provide insight and value-added feedback to management


• Ability to understand SOP’S and ensure adherence to internal processes at all times


• Knowledge of QA metrics, Variance reports and calibration sessions


• Accuracy and attention to detail


• Ability to meet deadlines

Essential

• Evaluating problems


• Investigate Issues


• Building Relationships


• Communicating Information


• Showing Resilience


• Adjusting to change


• Giving Support


• Processing Details


• Structuring Tasks


• Execution and Results


• Customer centered


• Planning and Improvement


• Ethics and Compliance


• Adaptability

Behaviours

• Energy   


• Passion   


• Respect for others


• Honest and Fair


• Creativity   


• Positive Attitude   


• Courage   


• Tenacity   


• Achieves Results   

Longdue is an independent narrative game studio incubated within HyperionDev. We create psychologically rich, story-first RPGs that challenge players to think, feel, and reflect. Our debut title, Hopetown is in early development, blending branching dialogue, surreal world-building, and psychogeographic storytelling in the spirit of games like Disco Elysium.

HyperionDev is one of the largest and most impactful tech education companies in EMEA, delivering human-led coding bootcamps with partners like Imperial College London, LSE, and Stellenbosch University. Backed by nearly 2000 investors and supported by Meta, we've helped thousands of students break into tech — and we're just getting started.

Together, Longdue and HyperionDev share infrastructure, support, and a belief that storytelling and technology can create meaningful change.

We are seeking a highly motivated Technical and Quality Support Specialist to join our team. The ideal candidate will have a strong technical background, strong attention to detail, and excellent analytical skills.

As a Technical and Quality Support Specialist, you will play a vital role in assisting with technical issues, and ensuring the highest standards of quality and user satisfaction. You will provide technical as well as quality assurance support, and be involved in cross-functional collaboration to ensure continuous improvement.

• Review BC tickets, specifications and technical design documents to understand the business need, proposed solution and provide timely and meaningful feedback
• Create detailed, comprehensive and well structured test plans and test cases based on business acceptance criteria and technical testing scenarios
• Estimate, prioritise, plan coordinate and execute test plans pre and post deployment
• Perform thorough regression testing when bugs are resolved
• Review cross team bugs, replicate in collaboration with the requestor and ensure all relevant details are captured
• Protect the Engineering team's development time by performing basic troubleshooting and 'fix' issues that can be resolved via Admin functionality
• Work closely with Engineering to understand the configuration of 'self service' features and be go-to person for these requests
• Critically view UI/UX and suggest improvements for both internal and external customers
• Track quality metrics like bugs logged, resolved, time taken, open defects, etc.
• Stay up to date with best practices, tools and testing strategies

Minimum

• Proven experience in Technical and Quality Support
• Strong analytical and problem-solving skills, with the ability to think critically and provide valuable feedback
• Proficiency in creating detailed test plans, test cases, and test scripts based on business requirements
• Familiarity with regression testing techniques
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
• Strong attention to detail and a commitment to delivering high quality work
• Knowledge of UI/UX principles and the ability to identify areas of improvement
• Familiarity with bug  tracking systems and experience in tracking and reporting quality metrics
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment

Preferred

• Bachelor's degree in Computer Science, Engineering, or a related field

Hybrid work : We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus

Learn new tech skills:  We offer our employees the opportunity to enroll part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US:  You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work:  Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.