69 Quality Assurance Manager jobs in South Africa

About

We're a PropTech company building innovative software solutions for the property industry. We're looking for a QA/Testing Manager to lead our quality assurance efforts and scale our testing capabilities as we grow.

The Role

Lead our QA team to ensure high-quality delivery of PropTech solutions including property management systems, tenant portals, and real estate analytics. You'll manage a team of QA engineers while maintaining hands-on involvement in complex testing challenges. You will need solid experience with both manual and automation testing.

Key Responsibilities

Team Leadership

• Manage and develop a team of QA engineers and automation specialists
• Recruit talent and build scalable QA processes
• Set team goals and quality metrics aligned with business objectives

Quality Strategy

• Develop QA strategies for our PropTech product portfolio
• Establish testing standards and best practices
• Drive automation initiatives and CI/CD integration
• Ensure comprehensive coverage across web, mobile, and API testing

Technical Oversight

• Oversee test automation framework development
• Manage testing of PropTech-specific features (property data, payments, integrations)
• Lead performance, security, and accessibility testing efforts
• Collaborate with Engineering and Product teams on quality requirements

Process & Communication

• Implement quality gates and release criteria
• Track and report on quality metrics to senior leadership
• Drive continuous improvement and root cause analysis
• Coordinate testing for major releases and integrations

Requirements

Experience

• ISTQB certification
• 5+ years in software testing and QA
• 3+ years managing QA teams
• Previous SaaS experience

Technical Skills

• API testing, postman, Insomnia, etc.
• Automation: Selenium, Cypress, API testing tools
• CI/CD tools and cloud platforms (AWS/Azure)
• Agile/Scrum methodologies
• Programming: Java, JavaScript, Grails

Leadership Skills

• Proven ability to lead and develop technical teams
• Strong communication and stakeholder management
• Project management experience
• Problem-solving and analytical thinking

Nice to Have

• PropTech or real estate technology experience
• Performance testing tools (JMeter, k6)
• Security testing knowledge

What We Offer

• Competitive salary
• Professional development
• Flexible working arrangements
• Opportunity to shape QA at a growing PropTech company

PURPOSE
Do you live and breathe
quality, compliance, and continuous improvement
? Are you driven by results, innovation, and leading teams to excellence? If so, we have the perfect opportunity for you.

We are seeking a hands-on, detail-oriented Quality Assurance Manager to take the reins of our QA and QC functions in a fast-paced manufacturing environment. You'll oversee product quality, regulatory compliance, ISO systems, and R&D support, while leading and developing a team of four. This is a role for someone self-motivated, autonomous, and passionate about driving standards that make a real impact.

MAIN OUTCOMES

• SO 9001 & Compliance:
  Implement, sustain, and audit the ISO 9001:2015 Quality Management System, ensuring certification is maintained and all SOPs are documented and adopted.
• Product Quality & Regulatory Adherence:
  Maintain product quality at all stages (<2% non-conformance) and ensure compliance with regulatory approvals (Halaal and others).
• R&D & Continuous Improvement:
  Support a minimum of 5 NPD/R&D projects per year and deliver at least 3 process improvement initiatives, reducing waste, time, and costs.
• Team Leadership & Development:
  Mentor, upskill, and guide your QA/QC team to foster high performance, continuous learning, and accountability.
• *Operational Oversight: *

Oversee quality checks, equipment calibration, hygiene, housekeeping, and health & safety compliance across production lines.

KEY RESPONSIBILITIES

• Implement and maintain
  ISO 9001:2015 QMS
  and company SOPs.
• Ensure
  cGMP compliance
  , regulatory approvals, and proper
  document control
  .
• Lead
  internal/external audits
  , non-conformance management, and continuous improvement initiatives.
• Participate in
  NPD testing and R&D trials
  , reviewing test data and refining QA processes.
• Lead the QA/QC team: training, daily meetings, monitoring adherence, and performance reviews.
• Oversee
  housekeeping, hygiene, and safety protocols
  , including MSDS and PPE training.

Requirements

KNOWLEDGE AND EXPERIENCE

• Bachelor's in
  Chemistry, Chemical Engineering, Food Science
  , or related field preferred.
• ISO 9001 Certification (required); ISO 22000/HACCP, Lean, Six Sigma advantageous.
• Ongoing professional development in quality systems and compliance is a plus.
• 3–5 years' QA/QC experience in
  manufacturing, FMCG, chemical, or food & beverage industries
  .
• Strong knowledge of
  ISO 9001
  , document control, SOPs, and regulatory compliance.
• Experience in
  R&D/NPD support
  , product testing, audits, and CAPA processes.
• Proven ability to lead and develop a team.

Benefits

• Pension Fund
• Bonus
• Risk Benefits

FEM is seeking to appoint a Quality Assurance Manager within its Risk and Compliance Department, based at its Head Office in Rosebank. Reporting directly to the Chief Risk Officer, this role is pivotal in leading and advancing FEM's Quality Assurance function. It plays a vital role in safeguarding customer satisfaction, ensuring regulatory compliance, and upholding the organisation's reputation.

The primary objective of this position is to ensure FEM's operations consistently adhere to high standards of quality, performance, and reliability. Core responsibilities include the development and enforcement of quality benchmarks, ongoing process monitoring and evaluation, error and loss prevention, compliance assurance, and the delivery of training and support.

The role also involves proactively identifying and reporting potential risk areas to mitigate financial loss and reputational harm. Additionally, the incumbent must ensure that end-to-end processes in claims and premium cycle administration are compliant with relevant regulations, industry best practices, and stakeholder expectations.

Applicants must have successfully completed matric and relevant degree or diploma. Ideal candidates will hold a diploma or certificate in auditing, possess knowledge of ISO 9001, Total Quality Management, and COID (via a recognised tertiary institution), and bring at least two years of relevant work experience with a proven record of high performance.

In exchange for the candidate's successful services, FEM offers a competitive total cost to company remuneration with good benefits.

We have regional offices in Cape Town, Durban, and Johannesburg. This position will be based at the FEM Head office in Rosebank.

Candidates are invited to submit a detailed CV by close of business on 23 September 2025.

Applications may not be considered if the minimum criteria of the position are not met. People with disabilities are welcome to apply.

FEM promotes the principles of Employment Equity, and the appointment of this candidate is at FEM's sole discretion.

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

• Develop standardized production, quality, and customer-service standards
• Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
• Perform internal and external quality audits and compile detailed reports of findings
• Build a strong team through coaching, mentoring, specific training and performance evaluations

Qualifications

• Bachelor's degree or equivalent experience in Engineering
• 5+ years' relevant work experience
• Highly organized with excellent attention to detail

Duties & Responsibilities

Quality Systems Management

• Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO
• Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.

Audit & Compliance

• Conduct internal audits and prepare for external audits (client, regulatory, certification).
• Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.

Operational Oversight

• Monitor service delivery quality across hygiene and pest control teams.
• Collaborate with operations to resolve non-conformances and implement corrective actions.

Training & Development

• Develop and deliver QA-related training for operational staff.
• Promote a culture of quality and continuous improvement.

Client & Stakeholder Engagement

• Liaise with clients on quality-related matters and ensure satisfaction.
• Provide quality reports and insights to senior management.

Data & Reporting

• Maintain QA dashboards and performance metrics.
• Analyze trends and recommend strategic improvements.

Skills and Competencies

• Deciding and Initiating Action: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one's impression on others.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Integrity: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
• Enterprising: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo's growth and success.
• Caring: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
• Diligent: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

Qualifications

• Grade 12.
• Bachelor's degree in Quality Management, or related field.
• Minimum 5 years' experience in quality assurance within hygiene, pest control, or food safety sectors.
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.

• Strong background in test automation frameworks, performance testing, and regression management
• Solid background in building and maintaining test automation frameworks for functional, integration, regression, and performance testing
• Familiarity with CI/CD pipelines and integration of automated tests into tools such as Azure DevOps, Jenkins, or GitHub Actions
• Prior leadership in enforcing shift-left QA practices, quality gate definitions, and cross-team collaboration with developers, DevOps, and product owners
• Experienced with tools like Selenium, Appium, JMeter, Postman, and observability platforms such as Sentry, Firebase Crashlytics, App Center

Application & API Testing

• Hands-on experience in testing mobile apps and APIs
• Competence in managing test data, mocking/stubbing services, and ensuring environment consistency across test cycles

QA Manager (Offshore)

Duties & Responsibilities

• The Role ensures that the services provided by the department meet and exceed the defined quality and productivity standards while ensuring delivery on the service promise to the customer.
• Develop quality assurance plans, sampling methodologies, audit types, monitoring procedures, feedback and coaching methodologies, corrective actions, and verification procedures in accordance with the Standard Operating Procedures (SOPs)
• Monitor the team productivity and adherence to laid down standard operating procedures with emphasis on accuracy and on-time delivery.
• Evaluate team's effectiveness and take corrective actions. Facilitate periodic calibration sessions with OCC leadership and other areas of operations to ensure consistency in the evaluation process
• Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around reduction Prepare quality reports by collecting, analyzing and summarizing information and trends implementing corrective and preventive actions.
• Liaise with training function to ensure looping back findings from quality audits, creation of relevant training content/ scripts and conducting a dip check on critical areas. Participate in New Hire Training batches to ensure orientation to quality standards and participate in the certification process.
• Reduce business risk, improving the quality of call centre agents' engagements, and overall performance.
• Focus on driving improvements in the customers' experience for both sales and service environments.
• Highlight issues affecting the customer's experience due to behaviour, business, process and technology.
• Highlight suspected fraud, risk or non-compliance cases when identified.
• Capture feedback on Agents performance with reference to the quality of calls assessed against defined evaluation criteria.
• Participate in meetings and presentations or other designated special projects assigned by management.
• Accurate logging of data to guarantee accurate reporting.
• Accurate logging of all call evaluations, breaches and alerts.
• Administer relevant trackers.
• Maintain knowledge and understanding of assigned client program's products and processes through ongoing training and handling end-user transactions.
• Identify trends as observed through monitoring efforts, communicate those to management, and participate in pro.

Desired Experience & Qualification

Required Qualifications

• Matric
• Diploma or Degree would be advantageous

Required Work Experience

Minimum 3 to 5 years' experience as a Quality Manager in Outbound Sales environment.

USA Offshore experience

Airline or Online purchasing experience

Required skills and competencies

• Analytical Ability
• Trouble shooting skills
• Independent work ethic required
• Deadline Driven
• Attention to Detail
• Planning and Organizing

Job Description
Job Purpose
To ensure Premier takes the lead in the milling industry by providing technical food safety leadership, advise, guidance and support services to remain compliant to the requirements for GFSI (Global Food Safety Initiative Standards), food safety, customer requirements and regulatory requirements.

Key Responsibilities

• Ensure Premier provides food-safe products by guiding implementation, maintaining GFSI and regulatory compliance, and securing certifications for all sites.
• Protect and strengthen the brand by resolving consumer complaints through NCR management, investigations, corrective actions, and process improvements.
• Drive operational excellence by conducting quarterly internal audits and annual cross-site audits to verify compliance.
• Maintain certification through annual external audits with approved bodies.
• Manage and monitor food safety management systems in line with ISO/TS and ISO 22000 standards.
• Promote a food safety culture by training staff on compliance, standards, and best practices, while enhancing QA team competence through external and induction training.

Qualification Requirements

• Biotech/Food Technologies Degree or BTECH Degree (Essential)
• FSSC 22000 Lead Auditor Certification (Essential)

Experience Requirements

• QA/QC Manager from Grain Milling Industry with 10-12 years in both roles
• QA/QC Managers from FMCG food producing sites

Key Outputs
Skills & Competencies

• Strong understanding of ISO 22000, ISO/TS , and ISO/TS standards and their application.
• In-depth knowledge of GFSI and FSSC 22000 standards and compliance requirements.
• Knowledge of food safety management systems (FSMS), HACCP, and regulatory requirements.
• Understanding of grain milling and baking processes (desirable).
• Experience in supplier compliance and quality systems management.
• Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
• Familiarity with knowledge management practices for capturing, storing, and sharing QA insights.
• Ability to plan, lead, and execute internal, external, and supplier audits, ensuring compliance with GFSI, FSSC 22000, ISO 22000, and other regulatory requirements.
• Competence in drafting, reviewing, and maintaining clear and practical QA and food safety policies, SOPs, and work instructions. Ensures documents are aligned with regulatory, certification, and customer requirements while being accessible and easy to implement across teams.
• Ability to support continuous improvement and innovation by researching global best practices, food safety technologies, and process improvement opportunities. Skilled in applying data analysis and industry insights to enhance systems, product safety, and compliance.

Job Purpose

To ensure Premier takes the lead in the milling industry by providing technical food safety leadership, advise, guidance and support services to remain compliant to the requirements for GFSI (Global Food Safety Initiative Standards), food safety, customer requirements and regulatory requirements.

Key Responsibilities

• Ensure Premier provides food-safe products by guiding implementation, maintaining GFSI and regulatory compliance, and securing certifications for all sites.
• Protect and strengthen the brand by resolving consumer complaints through NCR management, investigations, corrective actions, and process improvements.
• Drive operational excellence by conducting quarterly internal audits and annual cross-site audits to verify compliance.
• Maintain certification through annual external audits with approved bodies.
• Manage and monitor food safety management systems in line with ISO/TS and ISO 22000 standards.
• Promote a food safety culture by training staff on compliance, standards, and best practices, while enhancing QA team competence through external and induction training.

• Biotech/Food Technologies Degree or BTECH Degree (Essential)
• FSSC 22000 Lead Auditor Certification (Essential)

• QA/QC Manager from Grain Milling Industry with 10-12 years in both roles
• QA/QC Managers from FMCG food producing sites

Skills & Competencies

• Strong understanding of ISO 22000, ISO/TS , and ISO/TS standards and their application.
• In-depth knowledge of GFSI and FSSC 22000 standards and compliance requirements.
• Knowledge of food safety management systems (FSMS), HACCP, and regulatory requirements.
• Understanding of grain milling and baking processes (desirable).
• Experience in supplier compliance and quality systems management.
• Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
• Familiarity with knowledge management practices for capturing, storing, and sharing QA insights.
• Ability to plan, lead, and execute internal, external, and supplier audits, ensuring compliance with GFSI, FSSC 22000, ISO 22000, and other regulatory requirements.
• Competence in drafting, reviewing, and maintaining clear and practical QA and food safety policies, SOPs, and work instructions. Ensures documents are aligned with regulatory, certification, and customer requirements while being accessible and easy to implement across teams.
• Ability to support continuous improvement and innovation by researching global best practices, food safety technologies, and process improvement opportunities. Skilled in applying data analysis and industry insights to enhance systems, product safety, and compliance.