5 Product Demonstrations jobs in Durban

Overview

• Reporting
• Communication
• Strategic Thinking

• Ensuring the delivery of exceptional customer service
• Act as point of contact for customer complaints and escalate issues as appropriate
• Assist customers in determining which product is most suitable for them.
• Ensures the demonstration of the product functionality is delivered accurately and completely.
• Accurately communicates all technical specifications
• Ensuring compliance with the companies’ guidelines
• Ensure that all customer information is logged for continuation and progression.
• Ensure continuous follow up and regular engagement with potential customers
• Effectively propose related products and services to new customers
• Navigate research and troubleshoot cases.
• Continuous research of processes and new functionality or solutions to unique customer requests.
• Answer end-user support calls and emails
• Escalate cases to development for investigation
• Using system tools (Triage) to monitor incoming cases for trends and items requiring urgent attention/escalation.
• Drive quality assurance front end testing on products and client releases
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; effective resource utilization during operation and Collaborate with internal teams to address customer needs.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group.
• Pursue self-improvement through mentoring and coaching from senior team members
• Produce documentation for end-users and internal use
• Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the junior team members through coaching and mentorship
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge.

• Matric or equivalent required; college degree preferred
• 2 -3 years’ work experience with a proven track record in a product specialist role.
• Excellent communication and negotiation skills.
• Sales or Business experience
• Marketing and Experience in tracking relevant KPI’s (e.g. Customer satisfaction)
• Customer Service Experience
• Sports Betting & Casino Gaming industry knowledge
• A customer-oriented/obsession attitude
• Ability to work well with a team

Window Blinds & Shutters Retail Outlet is looking for a Sales Representative for Durban & surrounding areas.

Responsibilities:

1. Provide excellent customer service and sales support.
2. Accurate measuring of products in mm.
3. Work towards sales targets and commission goals.

Minimum Requirements:

1. Minimum 2 - 3 years sales experience in the Décor / Home industry.
2. Own car is essential.
3. Ability to start immediately.

Compensation:

Basic salary + Car Allowance + Cell Allowance. Commission Driven.

Are you driven by the pursuit of excellence? Do you thrive in environments where meticulous attention to detail is paramount? If so, we invite you to consider a pivotal role within our organization as a Product Catalogue Specialist. Your primary responsibility will be to manage the Group's catalogue and product master databases to the highest standards. This entails managing product information across all brands and regions, including RSA, Africa, and ANZ, ensuring that our catalogue remains unparalleled in its comprehensiveness and accuracy.

Group Catalogue and Master Data Maintenance:

• Take the lead in managing our product catalogue system to uphold best-in-class standards.
• Ensure the integrity and accuracy of product information across all brands and regions.
• Drive continuous improvement initiatives to elevate the quality of our catalogue and product master data.

Range Fill:

• Ensure that range fill targets are consistently met for each brand.
• Conduct thorough market research to identify new opportunities and potential gaps in our product range.
• Collaborate closely with Product Specialists to analyze range fill data and identify trends for improvement.
• Maintain the integrity of external market data platforms and consolidate data sources for internal analysis.
• Utilize tools such as TecDoc, Lightstone, and NAAMSA to gather actionable insights for strategic decision-making.

Price List Management:

• Ensure accurate and up-to-date pricing across all products and group price lists.
• Collaborate with relevant stakeholders to communicate price list updates effectively.

Stakeholder Communication:

• Serve as a key liaison between the organization and customers, ensuring timely communication of product introductions and updates.
• Build and maintain strong relationships with internal and external stakeholders to align business objectives.

• Matric
• 3-year degree/diploma in Marketing, Computer Science, or Data Analytics
• 5 years of experience in Database maintenance, Market research, Data analysis, Automotive aftermarket
• Proficiency in Excel (Advanced) and PowerPoint (Intermediate)
• Familiarity with cataloguing software
• Knowledge of cataloguing software and database maintenance
• Knowledge of application coding would be advantageous
• Experience with tools such as TecDoc, Lightstone, JDE, Oscar (ANZ catalogue software), and HaynesPro

Our client, a leading and reputable butchery retailer based in Pietermaritzburg, is looking for a results-driven and people-focused Area Sales Manager to lead and grow their regional branch network. This role is perfect for a strategic leader who understands retail, thrives in a high-performance environment, and knows how to get the best out of people and processes.

The Role in Action

As Area Sales Manager, you’ll be responsible for driving sustainable sales growth, improving profitability, and ensuring all stores operate with excellence. Your key focus areas will include :

• Leading and mentoring store managers across the region
• Overseeing sales performance, budgets, and profitability targets
• Implementing pricing, promotions, and marketing strategies
• Ensuring high standards of meat cutting, display, and hygiene
• Supporting stock management, purchasing, and cost control
• Ensuring compliance with food safety, health & safety, and branding requirements
• Working closely with HR on staffing, performance, and training
• Fostering collaboration and a strong team culture across stores
• Attending bi-weekly sales meetings and reporting on key metrics
• Identifying new growth opportunities and presenting these to Exco

We’re Looking for Someone Who :

• Has 5+ years’ experience in store or area management (preferably in food retail)
• B-Tech or diploma in retail management or equivalent is advantageous
• Understands retail business practices, including financial reporting
• Is a hands-on leader with excellent communication and people skills
• Has a strong grasp of stock control, compliance, and operational excellence
• Is organised, self-motivated, and able to manage multiple stores
• Works well under pressure and handles challenges with confidence
• Is computer literate and comfortable using Microsoft Office
• Holds a Matric (a Diploma or B-Tech in Retail Management is advantageous)

The Work Environment

You’ll be part of a well-established brand with a strong ethical foundation and a focus on quality and growth. The culture is hands-on, people-focused, and performance-driven, with a commitment to both customer satisfaction and employee development.