220 Product Demonstrations jobs in South Africa
Customer Engagement Lead
Posted today
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Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionAre you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.
Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.
As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.
In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem
Key challenges:
Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.
Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.
Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.
Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.
Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.
Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.
Who you are as our ideal candidate:
We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:
Qualifications & Experience:
- NQF Level 7/8 in a science-related field (minimum).
- 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.
- 8 years of management experience, including 2 years at the executive management level.
- Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.
- A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.
Knowledge and Skills:
- Expertise in pharmaceutical commercial excellence and product portfolio management.
- Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.
- Experience developing new business models and implementing innovative solutions.
- Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.
Join Roche Pharma South Africa and lead us in building a healthcare system where value reaches patients faster, health systems become more sustainable, and innovation thrives. Be part of a transformative journey where your purpose and impact can make a tangible difference.
Ready to take healthcare to the next level? Apply today!
Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
#J-18808-LjbffrCustomer Engagement Consultant
Posted 14 days ago
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Job Description
(vc_row)(vc_column)(wgl_spacing spacer_size="30px")(vc_btn title="Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="true" link="url:|title:Apply%20Here|target:_blank")(vc_column_text css="")We have 1 position available for a 1 year fixed term.
JOB PURPOSE
To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.
RESPONSIBILITIES
- Loading stores for Onboarding and liaising with all parties to complete the installation.
- Loading of T5 details and sending out Welcome packs to Clients on completion of the installation.
- Assisting the team with Closing of legacy tickets on Jira
- Complete verification of stores when they go live.
- Contact stores on Day 1,7,31 to complete courtesy calls and ensure that the merchant isn’t having any issues, log queries for issues picked up during the call.
- Follow up on Inactive terminal report.
- Follow up on No trade’s terminal report.
- Assist with Transpector Queries
- Follow up on unsuccessful installs.
Administration
- Responsible to load new stores and capture amendments or changes on the STO.
- Log and attend to calls onto Jira for any queries raised and seek resolution.
- Calls to be logged for implementation activities.
- Ad hoc administrative duties as and when required.
Customer Engagement
- Coordinate implementation of TJ solutions across the customer base
- Communicate customer requirements internally.
- Ensure effective and timeous customer engagement to manage expectations of implementation.
- Communicate any potential delays of implementation to customer.
- Ensure queries are addressed and resolved timeously by relevant department.
- Promote visibility of customer requirements internally through a pre-defined list of customers
- Support delivery of SLA activities
Onboarding and Co-Ordination
- Device Order ticket logging if applicable
- Site survey ticket logged if applicable.
- Loading merchants on STO
- Creating POS, switch, Back-office tickets
- QA process
- Providing config to Trade-link in a timeous manner
Transpector Queries
- Create logins for merchants as required.
- Assist merchant with logging in, Transpector training, and Transpector-related queries
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others.
- Demonstrate consistent application of internal, procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
- Uphold all company values with honesty and integrity
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#J-18808-LjbffrCustomer Engagement Manager
Posted 1 day ago
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Job Description
- Act as a customer ambassador, ensuring world-class service and satisfaction
- Prepare and follow up on quotations to convert leads into active orders
- Manage customer accounts and help expand new business opportunities in the region
- Represent the company at international trade shows
- Work hand-in-hand with Marketing to support campaigns and customer communications
- Collaborate with the Sales team to meet and exceed targets
- Support the growth of distributor relationships alongside the external sales team
- Set and monitor distributor performance targets
- Ensure the distributors have updated marketing and web content
- Manage distributor agreements and recruit new partners as needed
- Develop and maintain bottom-up sales forecasts in collaboration with leadership
- Track and report on customer and distributor performance, pipeline health, and sales KPIs
- Deliver quarterly and monthly reports for internal planning and production forecasting
- Monitor industry trends and identify new business opportunities
- Qualify leads, maintain CRM records, and oversee effective funnel management
- Provide sales support to technical teams and ensure accurate deal tracking
- Oversee the webstores sales order functionality, discount management, and stock visibility
- Manage contracts and agreements including MNDAs and Terms & Conditions
- Ensure CRM data integrity and drive continuous data cleanup efforts
What Do You Need?:
- Tertiary qualification in Sales, Business Management, or a related field
- 5+ years of experience in inside sales or B2B account management
- Proven track record of achieving or exceeding sales targets
- Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
- Proficiency in CRM tools and Excel for reporting and forecasting
- Strong customer focus and exceptional interpersonal communication skills
- Excellent negotiation, organizational, and time management skills
- Collaborative mindset and the ability to work across departments
- Self-starter with the ability to manage multiple priorities in a dynamic environment
APPLY NOW!
If you are interested in this opportunity, please apply directly. For more vacancies, please visit
Customer engagement manager
Posted today
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Customer engagement consultant
Posted today
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Customer Engagement Manager(renewables)
Posted 14 days ago
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Job Description
Join to apply for the Customer Engagement Manager(renewables) role at ExecutivePlacements.com - The JOB Portal
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Join to apply for the Customer Engagement Manager(renewables) role at ExecutivePlacements.com - The JOB Portal
Cape Town
Reporting to the Head of Operations, the
Recruiter:
Set Consulting
Job Ref:
Date posted:
Wednesday, June 18, 2025
Location:
Cape Town, South Africa
SUMMARY:
POSITION INFO:
Customer Engagement Manager
Market-related Package
Cape Town
Reporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client’s net-zero ambition is well supported through intelligent and empathetic account management.
Key Responsibilities
- Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.
- Manage key accounts and serve as the main point of contact for technical and operational queries.
- Oversee customer contract implementation, ensure compliance, and proactively manage risk.
- Track performance and generate insights to enhance service delivery and efficiency.
- Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.
- Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.
- Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.
- Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.
- Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.
- Experience in the South African energy or renewables sector is a strong advantage.
- Exceptional communication, presentation, and relationship-building skills.
- Strong analytical mindset with attention to process improvement and reporting.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Advertising Services
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#J-18808-LjbffrCustomer Engagement Manager(renewables)
Posted 26 days ago
Job Viewed
Job Description
Customer Engagement Manager
Market-related Package
Cape Town
Reporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client’s net-zero ambition is well supported through intelligent and empathetic account management.
Key Responsibilities
Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.
Manage key accounts and serve as the main point of contact for technical and operational queries.
Oversee customer contract implementation, ensure compliance, and proactively manage risk.
Track performance and generate insights to enhance service delivery and efficiency.
Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.
Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.
Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.
Qualification & Experience
Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.
Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.
Experience in the South African energy or renewables sector is a strong advantage.
Exceptional communication, presentation, and relationship-building skills.
Strong analytical mindset with attention to process improvement and reporting.
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Customer engagement manager(renewables)
Posted today
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Customer Engagement Consultant (Somali Speaking)
Posted 14 days ago
Job Viewed
Job Description
Are you an experienced and dynamic professional fluent in Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.
As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.
You’ll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.
Key Responsibilities
- Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone.
- Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise.
- Create and manage tickets for each customer interaction, ensuring accurate documentation of:
- The customer's query or complaint.
- Troubleshooting steps taken and the final resolution.
- Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action.
- Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management.
- Contribute to the continuous improvement of customer response protocols.
- Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
- Adhere to project schedules and communicate any foreseeable risks.
Qualifications:
- Matric certificate.
- Any related studies or a degree is advantageous.
Experience:
- Fluency in Somali (spoken and written) is required for this role.
- Experience in a call center environment or a similar role for1 yearor more.
- Previous collaboration with Network Operations Centers (NOC) is an advantage.
- Familiarity with markets similar to those ikeja servesand customer service experience in those marketsis a plus.
- Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
- Ability to work independently and as part of a team.
Other requirements:
- Willingness to work the night shift.
- Must have own reliable transportation.
- The opportunity to grow both in your personal and professional capacity.
- Health insurance and provident fund.
- Access to an online wellness platform, providing free and confidential support from licensed therapists.
How to apply:
To apply for this role, please submit a resume outlining your experience and qualifications.
Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.
#J-18808-LjbffrCustomer Engagement Consultant (Somali Speaking)
Posted 14 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Are you an experienced and dynamic professional fluent in Somali? We're looking for a Customer Engagement Consultant to join our team at ikeja, where you'll play a crucial role in delivering an exceptional customer experience.
As a Customer Engagement Consultant, you'll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.
You'll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.
Key Responsibilities
- Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone
- Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise
- Create and manage tickets for each customer interaction, ensuring accurate documentation of:
- The customer's query or complaint
- Troubleshooting steps taken and the final resolution
- Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action
- Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management
- Contribute to the continuous improvement of customer response protocols
- Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries
- Adhere to project schedules and communicate any foreseeable risks
Qualifications:
- Matric certificate
- Any related studies or a degree is advantageous
- Fluency in Somali (spoken and written) is required for this role
- Experience in a call center environment or a similar role for 1 year or more
- Previous collaboration with Network Operations Centers (NOC) is an advantage
- Familiarity with markets similar to those ikeja serves and customer service experience in those markets is a plus
- Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities
- Ability to work independently and as part of a team
- Willingness to work the night shift.
- Must have own reliable transportation
- The opportunity to grow both in your personal and professional capacity
- Health insurance and provident fund
- Access to an online wellness platform, providing free and confidential support from licensed therapists.
To apply for this role, please submit a resume outlining your experience and qualifications.
Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
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