13 Pick N Pay jobs in Krugersdorp
Customer Service Manager Honeydew
Roodepoort, Gauteng
Kempston Recruitment
Posted 26 days ago
Job Viewed
Job Description
CS Sales Manager
Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.
Duties & Responsibilities- Customer understanding: Identifies and understand customer needs.
- Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape).
- Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics.
- Responsible for sales in the non-food business in chain conveyor and components.
- Sales and Quotation support: Responsible for initiating the quotation process for CS offering.
- Generates sales leads for equipment/plant business.
- Support the ASM in the specific business.
- CRM: Utilization and responsibility for dedicated data set.
- Develop CS Business in the BU related in order to reach the budget.
- Minimum 5 years of sound professional experience.
- External: Former plant, maintenance, operations manager.
- Basic Mechanical / Industrial engineering education.
- Fundamentals of business administration and marketing.
- Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).
- Business Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).
- Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.
- Knowledge of sales and service in process engineering operations.
- Knowledge of mining / energy sector.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Advisor (Remote)
Randburg, Gauteng
Dante Personnel
Posted 19 days ago
Job Viewed
Job Description
Minimum requirements:
To be the first point of contact for our customer and support to internal departments, Contract Managers and Supervisors.
The advisor provides exceptional customer service and support while taking full ownership of enquiry resolution.
Interactions are received via various channels including telephone calls, e-mail, ticket system, chat and social media
Consultant: Mellissa Rambally - Dante Personnel Johannesburg
To be the first point of contact for our customer and support to internal departments, Contract Managers and Supervisors.
The advisor provides exceptional customer service and support while taking full ownership of enquiry resolution.
Interactions are received via various channels including telephone calls, e-mail, ticket system, chat and social media
- Matric
- Excellent Telephone and Email Etiquette
- Previous Experience in a Customer service/ Account Internal Sales or Account Management role
- Providing Customer Enquiry Resolution
- Handle enquiries via phone and email, ensuring complete resolution.
- Actively listen, troubleshoot issues, and provide effective solutions.
- Follow up to confirm resolution and gather feedback.
- Consistent Use of Scripts & Processes
- Adhere to established scripts and procedures for consistency.
- Stay updated on company services to provide accurate information.
- Log new knowledge to enhance self-sufficiency and automation.
- Customer Service Excellence
- Maintain professionalism, empathy, and patience in all interactions.
- Maximise sales opportunities where beneficial to the customer.
- Efficiently manage outbound interactions (e.g., bookings, documents).
- Providing Accurate Price Quotes
- Qualify customer needs and provide precise quotes quickly.
- Work with internal teams for accurate pricing and details.
- Clearly communicate quotes and follow up to drive conversions.
- Accurate Documentation & Reporting
- Log all interactions and updates in the Zoho CRM system.
- Ensure records are complete and accessible.
- Suggest improvements based on customer feedback.
Consultant: Mellissa Rambally - Dante Personnel Johannesburg
This advertiser has chosen not to accept applicants from your region.
1
Customer Service and Sales Administrator
Roodepoort, Gauteng
Placement Point
Posted today
Job Viewed
Job Description
A Well Established company based in Roodepoort, requires a Customer Service and Sales Administrator: DUTIES: Completing and submitting tender documents Assisting in generating quotations Coordinating and controlling consignment sets ensuring checklists are updated and stock takes are completed timeously Purchasing of stock from local suppliers including stationary, consumables and locally purchased stock Assist the purchasing department in updating purchase orders, following up on the status of orders and updating the relevant stakeholders Following up on customer backorders and order numbers Assist the sales team with relevant information and requests Coordinate and manage sales meetings, training and attendance registers Arrange catering for office meetings and training events Processing and capturing stock received on Sage Evolution Assisting in invoicing customers and completing necessary documents Ensuring relevant files and archives are kept up to date Assisting in stock takes Assist the admin and sales team on special projects, and when required by the Administration Manager REQUIREMENTS: Matric (Grade 12) 1 Years Administrative Experience Previous Customer Service experience advantageous Purchasing stock - advantageous Sage Evolution
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Call Center Agent
Johannesburg North, Gauteng
Real Promotions
Posted today
Job Viewed
Job Description
Are you a results-driven communicator with a passion for sales? Were looking for a Customer Serivce Call Center Agent who thrives in a fast-paced environment. What Youll Do: Engage with potential and existing business clients via phone and email Generate and qualify leads, set appointments, and close deals Meet and exceed weekly/monthly sales targets Maintain accurate records of interactions using CRM tools Collaborate with internal teams to tailor solutions for client needs 2 years of experience in B2B sales , preferably in a call center or outbound sales environment Strong communication, negotiation, and closing skills Goal-oriented mindset and ability to work independently A positive attitude and team spirit Why Join Us? Competitive base salary performance-based commissions Opportunities for growth and career advancement Supportive team culture and ongoing training
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Call Center Agent
Randburg, Gauteng
Real Promotions
Posted today
Job Viewed
Job Description
Are you a results-driven communicator with a passion for sales? Were looking for a Customer Serivce Call Center Agent who thrives in a fast-paced environment. What Youll Do: Engage with potential and existing business clients via phone and email Generate and qualify leads, set appointments, and close deals Meet and exceed weekly/monthly sales targets Maintain accurate records of interactions using CRM tools Collaborate with internal teams to tailor solutions for client needs 2 years of experience in B2B sales , preferably in a call center or outbound sales environment Strong communication, negotiation, and closing skills Goal-oriented mindset and ability to work independently A positive attitude and team spirit Why Join Us? Competitive base salary performance-based commissions Opportunities for growth and career advancement Supportive team culture and ongoing training
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Manager Work From Home
Krugersdorp, Gauteng
Galaxy Outsourcing Limited
Posted 20 days ago
Job Viewed
Job Description
Customer Experience (CX) Team Lead
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Manager Work From Home
Randburg, Gauteng
Galaxy Outsourcing Limited
Posted 20 days ago
Job Viewed
Job Description
Customer Experience (CX) Team Lead
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Manager Work From Home
Roodepoort, Gauteng
Galaxy Outsourcing Limited
Posted 20 days ago
Job Viewed
Job Description
Customer Experience (CX) Team Lead
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Manager Work From Home
Soweto, Gauteng
Galaxy Outsourcing Limited
Posted 20 days ago
Job Viewed
Job Description
Customer Experience (CX) Team Lead
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager - UK Company. (Work From Home)
Soweto, Gauteng
Galaxy Outsourcing Limited
Posted 20 days ago
Job Viewed
Job Description
Customer Experience (CX) Team Lead
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
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