411 Pick N Pay jobs in South Africa

Listing reference: click_020679

Listing status: Online

Apply by: 20 July 2025

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Worcester

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control,  mitigating risks and stock loss, administration and ensuring world class store standards. 

RESPONSIBILITIES:

• Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation

• Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.

• Manage cost according to the company low cost culture by driving efficiencies in the store.

• Ensure administrative duties within the store are done according to the company guidelines.

• Leading a dynamic team of Dynamos - taking responsibility for team training, coaching and performance.

• Standards - maintain general health, safety and housekeeping standards

JOB REQUIREMENTS:

• Grade 12 

• Proficient in English. 

• Relevant tertiary education - a degree/diploma in a business/retail related field would be an advantage.

• Ideally 1-2 years experience in a retail environment within a leadership role.

• Computer Literate (Microsoft and/or Google GSuite - will be an advantage).

ATTRIBUTES REQUIRED:

• A passion for retail is essential to deliver a world-class customer experience. 

• Demonstrate integrity and willingness to go the extra mile. 

• Strong interpersonal, communication and leadership skills 

• Strong Managerial capabilities - ability to plan, lead, organise and control.

• Ability to work under pressure in a fast-paced environment. 

• Willing to work retail hours.

Closing Date: Thursday 19 June, 2025.

Internal Development Pool Candidates will be given preference.

PEP strives for equal opportunity in terms of its employment equity guidelines.

If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.

Role Description This is a part-time or full-time remote role in our marketing team at diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa, and every order placed on diginu at those stores will result in commission, every single time. As a result, the commission can become significant. It is dependent on one's efforts. This industry In 2025, R50 billion+ will be spent on online food ordering in South Africa, and 21.1 million people will order online. So, this industry is huge, and as a result, the commission is far above the industry standard for marketing opportunities. Zoom Webinar Event We have a Zoom webinar event next Tuesday, 20:00–21:00, to meet with all the potential new team members and to share some exciting updates.

The primary responsibilities of the Sales Associate are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

NATURE AND SCOPE OF DUTIES

The scope of the Employee’s duties include; but are not limited to the following:

QUALIFICATIONS/ EXPERIENCE

• Excellent customer service skills
• A commitment to service excellence and customer satisfaction
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, with a positive attitude
• Previous experience in a retail environment
• Knowledge of retail computer systems, a plus.
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Bilingual is a big plus

The primary responsibilities of the Sales Associate are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

NATURE AND SCOPE OF DUTIES

The scope of the Employee’s duties include; but are not limited to the following:

QUALIFICATIONS/ EXPERIENCE

• Excellent customer service skills
• A commitment to service excellence and customer satisfaction
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, with a positive attitude
• Previous experience in a retail environment
• Knowledge of retail computer systems, a plus.
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Bilingual is a big plus

Your key areas of responsibility will include:

• Being an ambassador for our brand and offering amazing customer experience.
• Exceed customer expectations by identifying and providing them with the best possible solutions.
• Actively keeping track of sales performance against target
• Selling a diverse product range and keeping up to date with the latest trends.
• Searching out opportunities for making new sales

Benefits:

• Opportunity to travel
• Accomodation offered
• Growth and promotions in the company
• Free training
• Uncapped commission
• Business networking opportunities
• Experiential learning
• Career advancement
• Future leader in the company
• Continuous learning

NATURE AND SCOPE OF DUTIES

The scope of the Employee’s duties include; but are not limited to the following:

• The Sales Associate supports the Store Management in meeting sales goals, customer service targets and operating objectives through execution and accountability.
• Ensure store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Regular attendance and full time commitment are essential functions of the job.

QUALIFICATIONS/ EXPERIENCE

• Excellent customer service skills
• A commitment to service excellence and customer satisfaction
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, with a positive attitude
• Previous experience in a retail environment
• Knowledge of retail computer systems, a plus.
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Bilingual is a big plus

The primary responsibilities of the Sales Associate are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

NATURE AND SCOPE OF DUTIES

The scope of the Employee’s duties include; but are not limited to the following:

QUALIFICATIONS/ EXPERIENCE

• Excellent customer service skills
• A commitment to service excellence and customer satisfaction
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, with a positive attitude
• Previous experience in a retail environment
• Knowledge of retail computer systems, a plus.
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Bilingual is a big plus