37 Parts Specialists jobs in Durban

Location: Pinetown

• Sell parts to repair the defect and meet the customer’s needs, the first time.
• Ensure first quotation is correct.
• Listen to the customer’s explanation and have a clear understanding of part of component location.
• Handling of telephonic queries for the Sales Department when required.
• Show interest in personal development and willingness to learn more about the product.
• Assist in keeping parts department clean and orderly.
• Ensure that all parts used are recorded on the job card.
• When working the parts counter, follows prescribed cash, credit, and cheque processing procedures, warranties, and new return merchandise as required at a point of sale.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Ensure that the correct items have been picked. The first time.
• Understanding of office dynamics.
• To deal with suppliers of consumables when on site and when placing orders.
• Ensuring that all consumables are handles and recorded accurately.
• To contribute to departmental and dealership marketing plans as required.
• To secure stores from fire, damage or theft by implementing company policies.
• To ensure discount policy is observed.
• To ensure full valuation received for items returned for credit.
• Monitor supplier’s prices and report significant changes to Parts manager.

• Matric or higher
• Minimum 2-3 years experiences in similar role
• Code 8 licence
• Evolve system experience
• Read and write English

Location:
Pinetown

Specifications

• Sell parts to repair the defect and meet the customer's needs, the first time.
• Ensure first quotation is correct.
• Listen to the customer's explanation and have a clear understanding of part of component location.
• Handling of telephonic queries for the Sales Department when required.
• Show interest in personal development and willingness to learn more about the product.
• Assist in keeping parts department clean and orderly.
• Ensure that all parts used are recorded on the job card.
• When working the parts counter, follows prescribed cash, credit, and cheque processing procedures, warranties, and new return merchandise as required at a point of sale.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Ensure that the correct items have been picked. The first time.
• Understanding of office dynamics.
• To deal with suppliers of consumables when on site and when placing orders.
• Ensuring that all consumables are handles and recorded accurately.
• To contribute to departmental and dealership marketing plans as required.
• To secure stores from fire, damage or theft by implementing company policies.
• To ensure discount policy is observed.
• To ensure full valuation received for items returned for credit.
• Monitor supplier's prices and report significant changes to Parts manager.

Requirements

• Matric or higher
• Minimum 2-3 years experiences in similar role
• Code 8 licence
• Evolve system experience
• Read and write English

A vacancy for a Parts Manager exists at our automotive dealer client based in Pinetown.
This position will be suited to an experienced person who will assist the company’s customers in receiving the replacement parts they need. In this position, the candidate will have the responsibility to oversee the entire parts department. This involves managing employees, checking inventory, and ordering new parts when necessary.
The candidate will also directly handle customer service when an issue needs extra support. Our ideal applicant has several years of experience working with auto parts, preferably with some leadership or management experience. The candidate must have strong customer service and communication skills. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.
The candidate for this position will be responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory

Specific Role Responsibilities:
The responsibilities of a Parts Manager include the following tasks:
• Handling and managing customer complaints and issues in a timely manner.
• Ensuring the inventory levels are maintained accurately.
• Make a list of the parts that need to be purchased.
• Selling manufactured parts to the customers.
• Supervising the shipment issues of the parts ordered.
• Managing the team members and delegating tasks to them.
• Overseeing the replacements procedures.
• Looking out for new suppliers offering better quality products.
• Assisting the HR department in hiring new employees.
• Providing training sessions to the new team members.
• Resolving any inconsistencies for all the purchase orders.
• Maintaining a strong relationship with the vendors and suppliers.
• Planning and creating promotional campaigns for parts on sale.
• Ensuring the customers are provided with excellent customer service and satisfaction.
• Preparing monthly and annual sales part reports.
• Adhering to all the rules and regulations of the company.
Qualifications and Experience:
Minimum Qualifications and Experience needed:
• Matric
• Management qualification would be advantageous
• 3+ Years’ Experience as a Parts Manager
• Valid Driver’s Licence
•
Skills and Personal Attributes:
Minimum requirement:
• Computer literate
• Strong Parts Retail experience
• Sound knowledge and understanding of inventory monitoring principles.
• Demonstrate good leadership skills.
• Good oral and written communication skills.
• Ability to maintain a positive working environment.
• Outstanding sales and organizational skills.
• Ability to maintain the store records accurately.
• Ability to demonstrate good administrative skills.
• Ability to offer exceptional customer service.
• A keen eye for details for accuracy.
• Excellent team management abilities.
• Ability to solve problems instantly.
• Quick decision-making skills.
• Good inventory management

Also e-mail cv to

Responsibilities

• Correctly identify the needs of internal customers.
• Planning and processing of service orders
• Ability to run back-order reports, action efficiently and effectively
• Provide feedback and status updates to internal customers
• Ability to open cases on grieved orders and track
• Basic technical understanding of SIS, searching sub sections of parts on SIS according to serial numbers
• Support to parts department, warehouse, inventory and counter when required

• Minimum Requirements: Grade 12.
• Relationship building skills.
• Very good business communication and interpersonal skills.
• Ability to process orders accurately and timeously.
• Ability to sell value, make use of reference material.
• Passion for the brand.
• Ability to diffuse difficult situations effectively.
• Ability to provide options. Mechanical understanding.
• IMM qualification would be a recommendation
• Basic business and financial acumen.

• Entry level

• Full-time

• Sales and Business Development

• Machinery Manufacturing

Overview

Readvertisement Parts Salesperson Global Grade 07

• Correctly identify the needs of internal customers.
• Planning and processing of service orders
• Ability to run back-order reports, action efficiently and effectively
• Provide feedback and status updates to internal customers
• Ability to open cases on grieved orders and track
• Basic technical understanding of SIS, searching sub sections of parts on SIS according to serial numbers
• Support to parts department, warehouse, inventory and counter when required

• Correctly identify the needs of internal customers.
• Planning and processing of service orders
• Ability to run back-order reports, action efficiently and effectively
• Provide feedback and status updates to internal customers
• Ability to open cases on grieved orders and track
• Basic technical understanding of SIS, searching sub sections of parts on SIS according to serial numbers
• Support to parts department, warehouse, inventory and counter when required

• Minimum Requirements: Grade 12.
• Relationship building skills.
• Very good business communication and interpersonal skills.
• Ability to process orders accurately and timeously.
• Ability to sell value, make use of reference material.
• Passion for the brand.
• Ability to diffuse difficult situations effectively.
• Ability to provide options. Mechanical understanding.
• IMM qualification would be a recommendation
• Basic business and financial acumen.

• Entry level

• Full-time

• Sales and Business Development

• Machinery Manufacturing

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location: Cape Town Northern Suburbs

Requirements:

• Grade 12
• At least 2 years’ experience in a call centre/customer support environment
• Computer literate – MS Outlook, Excel, Word & Internet
• Professional communication skills in both Afrikaans and English
• Formal business writing skills
• Own reliable transport and preferably reside in the Northern Suburbs

About:

• Strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for different product models
• Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
• Send bulk emails and SMS to customers

Salary: R15,000 per month

Death & Disability Cover

How to Apply: via our website

Overview

Do you have a flair for International Inbound Customer Service?

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.
• Requirements and Skills
• What do you need to bring to the table? Here's what we're looking for:
• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

• Mon to Friday 7:30 am to 8:30pm EST (MonFri: 1:30 pm 2:30 am)
• Saturday 10:00am to 4:00pm EST (Saturday: 4:00 pm 10:00 pm)

Thank you for applying with RAREcruit!


Follow us on social media for the latest jobs, trends and market insight:

Website: