12 Parts Specialists jobs in Durban

• Responsibility for the support of the service department and service engineers
• Supporting the sales department in regard to spare parts
• Correspondence with LWN/MCR/LCC spare part managers and clients
• Handling of enquiries
• Technical clarification in regard to spare parts and/or recommended spare parts lists and offers.
• Preparation of quotations and spare parts proposals including Tender Assistance for all Spare parts business proposals.
• Pro-active offering of modification kits and exchange programs, Specials.
• Follow-up for quotations and evaluation of reasons for not received orders.
• Follow-up on outstanding payments
• Filing, Scanning, Archiving Spare Parts related documentation.
• Booking and invoicing of spare parts, service and warranty orders and follow up.
• Forwarding of shipping documents to customers.
• Checking of sales invoices
• Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department
• Arranging and despatching of quality certificates
• Processing of complaints regarding spare parts orders
• Journal duty (availability as agreed)
• Preparation of proposals for stock keeping
  
  

• Customer service
• Detail-oriented
• Microsoft excel and office skills
• Teamwork
  
  
  

Key Output

• To manage a regional parts operation in accordance with our policies and procedures,

• To ensure the parts operation complies with the quality standards as required by our principle - Caterpillar.

• To ensure that the operation meets all the parts related contractual obligations & Excellence Programs

• To drive parts sales through customer satisfaction and employee engagement

• To manage the Parts team that conducts the processes for a territory and delivers on all customer parts needs and expectations within the region.

• Manage the effectiveness of the parts operations.

• Responsible for the direct face-to-face interaction with the customer.

• Managing a team’s performance

• Managing team scorecards and IDP’s (Individual Development Plans)

• Managing all industrial relations issues

• Liaising with and delighting the service department

• Liaising with the Central Warehouse Distribution Centre

• Liaising with the CIC (Central Inventory Control) for inventory control

• Preparing and forwarding and discussing Parts KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements

• Parts Manager has a responsibility to ensure turnover is exceeded in each region.

• Manage stock value. Parts Managers are accountable for managing the stock in their regions and to avoid having surplus stock. Having the right part available for customers is an important for our Customer Experience Management.

• Managing the number of calls made per day. We have many channels to market namely:

• Walk in customers & Call centre customers

• Customers managed by an Inside Sales Representative ,eComm and Unique Ordering Customers

• Managing the Net Loyalty Score for Parts & ensuring Customer Satisfaction.

Qualification, Experience and Competencies

• Grade 12

• BSc. Industrial (Engineering) / National Diploma ( Industrial Engineering)/ Supply Chain Management or Equivalent

• 5 years minimum experience as a Parts Manager

• Relentless Execution, Customer Service Orientation;Plan, Organise, Control;

• Networking internal and external / Liaison;

• Business Planning and budgeting; Conflict Management; Performance Management orientation

• Problem identification and Solving;

• Attention To Detail;

• Sales, Warehousing and distribution management (Supply chain management)

• Parts management

• Inventory Control

• 6 Sigma / Project Management

• Know and understand CAT Reman

• Know and understand BWE Reman

• Know and understand Parts Exchange

• Promote BW Reman, Ensure Reman Core process is managed ,Collate forecasts and execute

• Ensure customers’ orders delivered full on time

• People management

• Correctly identify the needs of internal customers.
• Planning and processing of service orders
• Ability to run back-order reports, action efficiently and effectively
• Provide feedback and status updates to internal customers
• Ability to open cases on grieved orders and track
• Basic technical understanding of SIS, searching sub sections of parts on sis according to serial numbers
• Support to parts department, warehouse, inventory and counter when required
  
  

• Minimum Requirements: Grade 12.
• Relationship building skills.
• Very good business communication and interpersonal skills.
• Ability to process orders accurately and timeously.
• Ability to sell value.
• Make use of reference material.
• Passion for the brand.
• Ability to diffuse difficult situations effectively and to provide options.
• Mechanical understanding.
• IMM qualification would be a recommendation
• Basic business and financial acumen.

Our client, an OEM manufacturing company specializing in fasteners and components, is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and grow sales with both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent must have a proven sales track record to manage existing customers and develop new relationships at an executive level, closing deals expeditiously.

Responsibilities include:

• Growing the business division in line with the company's strategy.
• Strengthening customer relationships by delivering on value propositions and business deliverables.
• Expanding the customer base into new markets within similar value propositions.
• Managing costs and improving profit margins while maintaining customer value.
• Collaborating with suppliers and customers on new business ideas and managing the process to ensure invoiceable line items.
• Coordinating with operations to exceed customer requirements.

Key Performance Areas:

• Financial performance, including turnover, gross profit margin, and active new business pipeline.
• Customer satisfaction through delivery of value propositions.
• Achieving strategic project milestones.

Minimum Requirements:

• Experience in industrial sales and manufacturing, preferably in automotive parts.
• Experience in developing and executing sales and marketing strategies with team members.
• Proven success in new market segment growth and product marketing.
• High internal achievement drive.
• Appropriate tertiary qualification in mechanical engineering or industrial fasteners.
• At least 5 years of experience in sales or commercial management.
• Strong knowledge of automotive manufacturing and engineering sectors is advantageous.
• Proficiency in Microsoft Excel is preferable.
• Excellent communication and networking skills.

Job Responsibilities:

• Forecast customer demands regularly and align with business and customer needs.
• Coordinate to expedite new business deliverables such as sourcing, quotes, and invoicing.
• Manage sales budgets, expenses, gross profit targets, and inventory levels.
• Lead efforts to grow revenue by acquiring new clients and opportunities.
• Deliver contractual sales targets within reporting periods.
• Create compelling business presentations and proposals.
• Maintain high-level contacts within client organizations and industry bodies.
• Develop sales strategies to enhance company performance.
• Analyze customer activity to identify growth opportunities in value-added products.
• Maintain a strong presence and command respect in internal and external environments.
• Regularly contact past, current, and potential clients to explore opportunities.
• Understand customer markets and production needs to strengthen relationships.

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.
  
  

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 25 Customer Service Consultant (Customer Care) roles based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with promptly and efficiently across all customer interaction platforms, which may include transactional support.

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

• 6 months Contact Centre experience.
• Customer service experience.

• Betting knowledge.

• Effectively resolve customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Display good customer service principles in dealings with customers and internal teams, ensuring optimal turnaround time for queries.
• Achieve quality assurance targets and implement interventions to improve quality where needed.
• Maintain and achieve KPIs to ensure performance and service excellence.
• Proactively manage escalations according to internal processes.
• Attend to ad-hoc functions as required due to operational needs.

• Exceptional written communication and strong command of the English language.
• Exceptional attention to detail.
• Strong people management and problem-solving skills.

Are you ready to level up, learn, and perform at your best? Apply now!

Please note that if you are not contacted within 30 days, your application was unsuccessful.

Permanent

Thekweni

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

To manage the entire CSD and PSD customer services operation, driving the implementation of appropriate call centre standards, measurements, resourcing and training; maximizing call centre efficiencies and controls; and ensuring that desired service levels are provided to customers.

Key Responsibilities

Relationship Management

• Develop a strong rapport with key clients and continuously builds trust, integrity and confidence in the service being provided.
• Manage service levels in accordance with agreements (SLA’s) with customers.
  
  

• Drive the optimisation of basket and volume participation.
• Maintain an up-to-date knowledge of supply chain and telesales functions through continuous research and communication and networking with similar operations.
• Ensure latest in industry technology is understood and implemented.
  
  

• Ensure documented and updated best operating practices and procedures have been established and are being applied.
• Ensure policy manuals are in place.
• Drive a culture of excellence through the call centres.
• Establish measurement and control systems to drive staff efficiencies and service levels.
  
  

• Implement appropriate cutting-edge technology, communication systems, processes and methods.
  
  

• Set, manage and control the overall customer service centre sales budget and costs and ensure appropriate controls are in place.
• Initiate, plan and scope any capex requirements.
• Ensure that the budgeted revenue and margins are achieved linked to orders/sales for the business as per the annual budget.
• Report monthly performance, budget variances and KPI’s to the National Sales Manager.
• Ensure that the agreed strategic and operational targets are implemented through team targets and that these are aligned cross functionally within the broader business.
  
  

• Ensure that all daily reports are run, analysed and acted upon where required.
• Report on monthly Customer Service Centre measurements:
• Calls in.
• Calls out.
• Total duration.
• Directs/standard/EDI/uplift.
• Improve performance by driving efficiencies through the daily monitoring of call centre efficiency reports.
  
  

• Identify sales opportunities and drive them within the call centre teams.
• Analyse daily sales reports and ensure that targets are being achieved and take action where targets are not being achieved.
  
  

• Identify personnel requirements and participate in the selection process.
• Lead and develop staff within the context of the Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act and the Skills Development Act.
• Monitor staff performance and provide regular performance feedback.
• Manage staff activities, ensuring service levels are met and protocols are adhered to.
• Coach and support staff where necessary to achieve objectives.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Manage and deliver on career development and succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
• Champion staff training and development through the utilisation of available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
• Conduct regular performance appraisals with subordinates.
• Establish sound staff and labour organising and communication structures and systems.
• Lead the team towards meeting the strategy and targets through regular communication and utilisation of the full organisational talent management tool set.
• Address poor performance in individuals and teams in accordance with company policy and the relevant legislation.
• Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.
  
  

• CSC productivity and call volumes.
• Sales volumes and basket sales.
• Customer query escalations and resolution.
• Service level agreement standards attainment.
  
  

• Operations management.
• VSS.
• Customer management team.
• Demand planning team.
  
  

• Key accounts and other customers.
• Principals.
  
  

• Degree in management, business administration and/or marketing.
• Diploma in Contact Centre Management advantageous but not mandatory.
• Valid Code EB drivers' licence.
• A minimum of 7 years call centre experience, with at least 3 years in a supervisor/management level.
• Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics).
  
  

• Planning and organisation.
• Project management.
• Computer literacy (MS Office and SAP).
• Verbal and written communication.
• Report writing.
• Interpersonal.
• Logical thinking.
• Innovative thinking.
• Problem solving.
• Critical thinking.
• Decision-making.
• Analytical and evaluative thinking.
• Achieving sales, profitability, and budget goals.