75 Operations jobs in Durban

Operations Manager

Durban, KwaZulu Natal Maersk

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Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are looking for an Operations Manager is responsible for overseeing the day-to-day operations of the cold storage facility, ensuring the safe, efficient, and effective storage, handling of cargo. This role involves managing the operations team, collaborating with cold store management and the logistics team, ensuring compliance with health and safety regulations, and optimizing operational performance to meet customer needs and organizational goals.

WHAT WE ARE:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk, we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

KEY RESPONSIBILITIES:

  • Facility Operations Management

    • Oversee the daily activities within the cold storage facility, ensuring all operations are running efficiently and safely.

    • Manage the inbound and outbound operations of fruit, ensuring efficient scheduling of resources in a cost effective and safe manner.

    • Ensure that the temperature conditions are consistently monitored and adjusted to meet the specific requirements for different types of fruit.

    • Oversee inventory management ensuring location accuracy and effective utilization.

    • Analyze operational processes to identify areas for improvement to reduce inefficiency and increase cost-effectiveness.

  • Team Management

    • Lead, train, and develop a team of cold store workers, forklift operators, and support staff, ensuring that they have the skills and knowledge to perform their roles safely and efficiently.

    • Conduct regular performance reviews, provide feedback, and implement training programs to enhance the team’s productivity and engagement.

    • Develop and maintain a positive work environment that promotes teamwork, communication, and a focus on health and safety.

  • Health & Safety Compliance

    • Ensure compliance with all relevant safety, environmental, and health regulations, including temperature control and food safety standards (e.g., HACCP).

    • Regularly conduct safety audits, training, and implement corrective actions to maintain a safe working environment.

    • Ensure proper handling, storage, and labelling of fruit to meet industry standards and requirements.

  • Quality Control & Continuous Improvement

    • Drive continuous improvement initiatives in the areas of operational efficiency, cost control, and service delivery.

    • Investigate operational issues and propose effective solutions to minimize downtime and improve overall facility performance.

WHO WE ARE LOOKING FOR:

  • Experience

    • Minimum of 5 years of experience in operations management in a cold storage environment in fruit industry.

    • Proven experience in managing a team and leading operations in a fast-paced environment.

    • Knowledge of cold storage processes, food safety standards, and inventory management systems.

  • Skills :

    • Strong leadership and team management skills.

    • Excellent problem-solving, organizational, and analytical abilities.

    • Proficiency with warehouse management systems (WMS) and Microsoft Office Suite (Excel, Word, etc.).

    • Understanding of health, safety, and quality control regulations, particularly in the food industry.

    • Strong communication and interpersonal skills for effective collaboration with team members and clients.

    • Comfortable in a high-pressure cold store temperature environment

  • Certifications (required):

    • Forklift Operator Certification

Working Conditions

  • The role requires working in a cold storage environment and occasionally at heights of up to 10m.

  • Ability to perform manual labour and work with heavy equipment.

  • Some flexibility in working hours may be needed to accommodate emergency repairs or project deadlines.

#LI-LS2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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Operations Supervisor

Durban, KwaZulu Natal Unitrans Recruitment

Posted 1 day ago

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Job Description

Overview

Job Advert Summary

An opportunity has become available for a high caliber Operational Supervisor (Contract Supervisor) Operation. They play a critical role in coordinating activities ensuring operational efficiency and supervising a team of employees to achieve operational goals. Initiates plans co-ordinates motivates and supervises the operational activities in a division of the terminal / depot which could despatch its product by rail road and pipeline. Ensures that all customers receive efficient timeous deliveries of products / goods.

Duties & Responsibilities
  • Overseeing Routing and scheduling of delivery vehicles
  • Briefing / debriefing of Operational staff
  • Conducting multiple daily meetings with client
  • Ensuring fleet is maintained & in the optimal condition to operate / function under operational pressures
  • Ensure that fleet road worthy test are done timeously and vehicles have valid license discs
  • Conducting SHEQ tasks. Toolbox talks committee meetings SHE inspections etc.
  • Liaising with mechanical workshop the client suppliers regional management and head office on a daily basis
  • Supervise on site suppliers
  • Ensuring strict compliance with NBCRFI main agreement
  • Staff wages / overtime control
  • Vehicle fuel consumption monitoring
  • Onsite fuel bowser control
  • Review Mix Telematics reports and take necessary action
  • Coach DriveCam events and take necessary action
  • Ensuring optimal utilization of fleet & staff to meet operational targets
  • Ensuring operations administration is processed accurately and timeously
  • Cost control reviewing quotes and invoices
  • Monitor of CPKs and review of income statements
  • Supervising day to day activities
Minimum Requirements
  • Tertiary qualification in Logistics / Transportation Management
  • Code EB divers license EC drivers license an advantage
  • 2 years minimum experience in a senior supervisory position in the Transport Industry
  • 7 year minimum experience in a supervisory position
  • Computer literate and with advance skill in MS Excel
  • Knowledge of NBCRFI Main agreement
  • Technical Knowledge in regards to Tyres and Vehicle Maintenance
  • SHEQ experience in the Transport Industry
  • Familiar with Mix Telematics and DriveCam systems
  • Understanding of transport economics and finances
  • Driven towards achieving production targets and upholding high standards.
  • Able to communicate with supervise and motivate employees to achieve targets
Required Experience

Manager

Key Skills

Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development

Employment Type

Full-Time

Experience

years

Vacancy

1

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Operations Controller

Durban, KwaZulu Natal Meondoholdings.co.za

Posted 2 days ago

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Job Description

An Operations Controller is a critical role that oversees and manages the day-to-day operations of an organization, ensuring efficiency, productivity, and compliance. Here are some key responsibilities :

1. Operational Oversight : Monitoring and controlling operational processes, identifying areas for improvement, and implementing changes.

2. Performance Management : Tracking key performance indicators (KPIs), analyzing data, and reporting on operational performance.

3. Process Improvement : Identifying inefficiencies, developing and implementing process improvements, and ensuring standardization.

4. Compliance and Risk Management : Ensuring operational compliance with regulatory requirements, company policies, and industry standards.

5. Budgeting and Cost Management : Managing operational budgets, controlling costs, and identifying opportunities for cost savings.

6. Communication and Collaboration : Liaising with various stakeholders, including employees, management, customers, and suppliers.

7. Problem-Solving and Troubleshooting : Resolving operational issues, investigating root causes, and implementing corrective actions.

8. Change Management : Coordinating and implementing operational changes, ensuring minimal disruption to business operations.

9. Training and Development : Identifying training needs, developing training programs, and ensuring operational staff have necessary skills.

10. Audits and Reviews : Participating in internal audits, reviews, and assessments to ensure operational compliance and effectiveness.

Operations Controllers work in various industries, including finance, healthcare, logistics, and manufacturing. Their goal is to optimize operational efficiency, reduce costs, and improve overall business performance.

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Operations Manager

Durban, KwaZulu Natal A.P. Moller - Maersk

Posted 6 days ago

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Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are looking for an Operations Manager is responsible for overseeing the day-to-day operations of the cold storage facility, ensuring the safe, efficient, and effective storage, handling of cargo. This role involves managing the operations team, collaborating with cold store management and the logistics team, ensuring compliance with health and safety regulations, and optimizing operational performance to meet customer needs and organizational goals.

WHAT WE ARE:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk, we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

KEY RESPONSIBILITIES:

  • Facility Operations Management
    • Oversee the daily activities within the cold storage facility, ensuring all operations are running efficiently and safely.
    • Manage the inbound and outbound operations of fruit, ensuring efficient scheduling of resources in a cost effective and safe manner.
    • Ensure that the temperature conditions are consistently monitored and adjusted to meet the specific requirements for different types of fruit.
    • Oversee inventory management ensuring location accuracy and effective utilization.
    • Analyze operational processes to identify areas for improvement to reduce inefficiency and increase cost-effectiveness.

  • Team Management
    • Lead, train, and develop a team of cold store workers, forklift operators, and support staff, ensuring that they have the skills and knowledge to perform their roles safely and efficiently.
    • Conduct regular performance reviews, provide feedback, and implement training programs to enhance the team’s productivity and engagement.
    • Develop and maintain a positive work environment that promotes teamwork, communication, and a focus on health and safety.

  • Health & Safety Compliance
    • Ensure compliance with all relevant safety, environmental, and health regulations, including temperature control and food safety standards (e.g., HACCP).
    • Regularly conduct safety audits, training, and implement corrective actions to maintain a safe working environment.
    • Ensure proper handling, storage, and labelling of fruit to meet industry standards and requirements.

  • Quality Control & Continuous Improvement
    • Drive continuous improvement initiatives in the areas of operational efficiency, cost control, and service delivery.
    • Investigate operational issues and propose effective solutions to minimize downtime and improve overall facility performance.
WHO WE ARE LOOKING FOR:

  • Experience
    • Minimum of 5 years of experience in operations management in a cold storage environment in fruit industry.
    • Proven experience in managing a team and leading operations in a fast-paced environment.
    • Knowledge of cold storage processes, food safety standards, and inventory management systems.

  • Skills:
    • Strong leadership and team management skills.
    • Excellent problem-solving, organizational, and analytical abilities.
    • Proficiency with warehouse management systems (WMS) and Microsoft Office Suite (Excel, Word, etc.).
    • Understanding of health, safety, and quality control regulations, particularly in the food industry.
    • Strong communication and interpersonal skills for effective collaboration with team members and clients.
    • Comfortable in a high-pressure cold store temperature environment

  • Certifications (required):
    • Forklift Operator Certification
Working Conditions

  • The role requires working in a cold storage environment and occasionally at heights of up to 10m.
  • Ability to perform manual labour and work with heavy equipment.
  • Some flexibility in working hours may be needed to accommodate emergency repairs or project deadlines.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

#J-18808-Ljbffr
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Operations Manager

Durban, KwaZulu Natal Wasteplan

Posted 11 days ago

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Job Description

Responsibilities

Personnel management

  • Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
  • Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
  • Conduct induction and training of new employees and ensure continued development and growth of existing employees
  • Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
  • Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
  • Ensure compliance by all employees in terms of policies, procedures and productivity standards
  • Ensure all SHEQ, EE committee, workers committee meetings are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE acts
  • Ensure effective communication between all relevant departments and management
  • Responsible for employment documents for new staff: complete take-on sheets, job descriptions, issue PPE, etc.
  • Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
  • Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
  • Carry out assessments on Assistant Plant Manager and /or Senior MRF Supervisors
  • Effective communication of job expectations
  • Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
  • Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
  • Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
  • Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
  • Resolve staff problems by analyzing information, investigating issues, identifying solutions and recommending action plans
SHEQ responsibilities
  • Ensure signed 16(2) legal appointment is in place
  • Ensure signed GMR2(7) legal appointment is in pace
  • Ensure that all other legal appointments are in place e.g. first aiders, fire fighters and shifts man (ensure proper training is conducted)
  • Have knowledge of the contents of safety files
  • Be informed of emergency evacuation plan and conduct planned evacuations twice a year
  • Responsible for issuing of permit to work (PTW) and lock-out procedures when required
  • Responsible for implementation of excellent housekeeping standards
  • Manage appropriate operator training
  • Ensure that all accidents / incidents, spills and near misses are reported, and that mitigation and prevention measures are implemented
  • Ensure that planned job observations are carried out by Supervisors
Production
  • Responsible for all staff members optimal productivity by monitoring reports
  • Business planning: identify cost reductions / savings and elevate productivity
  • Ensure an economically and profitable recycling process is actioned
  • Ensure accurate data of incoming and outgoing material tonnage
  • Negotiate and arrange for the placement of balers, cages and bins as required
  • Implement and supervise the workflow by monitoring the steps, observing control points, equipment and manpower
  • Ensure stock is sold timeously with the lowest possible baled stock on the floor before month-end
  • Provide manufacturing information by compiling, initiating, sorting and analyzing production performance records / data
  • Provide additional information on manufacturing performance / production where required and respond to queries
  • Ensure that recyclable material adheres to company standards
  • Ensure that all plant maintenance checks are carried out and data captured
  • Ensure that preventative maintenance is carried out by the responsible person and that the maintenance schedule is kept up to date
  • Supervise the repair of breakdowns, arrange purchase orders and locate suitable BEE compliant contractors
  • Evaluate and advise on machine and equipment purchases
Liaising with external clients
  • Liaise with municipalities to ensure a good working relationship
  • Comply with relevant requirements as indicated by the municipality
  • Liaise with Landlord of premises and ensure a good working relationship
  • Comply to landlords SHEQ standards and license conditions and attend all scheduled meetings with the landlord
  • Maintain a good relationship with any union and worker committees, by following the terms of collective bargaining agreement (if applicable)
  • Negotiate and liaise with finance department, senior management and suppliers
  • Maintain good relationship with suppliers and contractors
  • Negotiate with clients with regards to pricing list for all commodities
  • Ensure approval from the Managing Director before offering prices that exceed the standard pricing list
  • Ensure BBBEE compliance with regards to procurement, enterprise and supplier development and any other applicable element of BBBEE
Reporting and administrative responsibilities
  • Responsible for all daily reports:
    • Attendance register
    • Shift reports
    • Production graphs
  • Responsible for weekly reports:
    • Staff leave reports
    • IOD reports
    • Operational feedback report
    • Weekly operations meeting report
  • Responsible for monthly reports as required
  • Keep updated Excel spreadsheets reflecting all purchases and sales
  • Check weighbridge slips to ensure accurate purchase orders are generated
  • Consolidate and check all transactions for accuracy
  • Keep track of maintenance budget and report to Managing Director
Purchasing
  • Responsible for overseeing that all stock levels of consumables are kept at required levels
  • Responsible for managing order books
  • Responsible for all materials and equipment ordered and the arrangement of approvals and payments with finance department
  • Respond to all account queries

Operational management
  • Manage the commercial budget to ensure maximum profits
  • Manage administration and ensure compliance to all policies and procedures within the commercial division, including SHEQ and environmental responsibilities
  • Implementing new strategies and operational systems to improve efficiencies and profitability
  • Active involvement in long term planning, including implementing initiatives to achieve operational excellence
  • Ensure accurate and comprehensive reporting on all commercial activities
  • Conduct site visits with the sales department before proposals and quotes are sent to the clients
  • Oversee site inspections
  • Development of individual commercial site plans, forecasts, budgets and staffing solutions
  • Delegate responsibilities effectively
  • Monitor progress and take appropriate action to adjust planning to accommodate changes in the business or client requirements
  • Carry out any other duties which may be required within the overall function of the job
Client relations
  • Maintain quality service to all clients according to the SLA
  • Implement and ensure compliance to customer service standards
  • Analyse and resolve all customer queries and complaints: identify trends, recommend system improvements, etc.
  • Provide feedback to the Managing Director regarding all client relation issues that needs to be addressed by executive management
  • Strategically build and manage all client relationships to ensure customer satisfaction
  • Address and resolve client problems immediately, attend to proposals and improve service levels
  • Identify system improvements and innovations that may result in a more efficient and effective work process and improve client satisfaction
  • Assist in the implementation of systems and controls, to ensure policies, procedures and related laws / acts are complied with

Financial management and reporting
  • Conduct regular meetings with the Managing Director with regards to operational and organizational planning in the commercial department
  • Provide accurate reporting of information and statistics for the quarterly board reports
  • Ensure all information that is reported on is accurate and submitted before the deadlines (daily, weekly, monthly, quarterly and annually)
  • Provide feedback on all operational or financial aspects as requested by executive management
  • Assist the Managing Director with annual budgets and monitor cash flow to ensure maximum profitability of the commercial department
  • Ensure all action points on meeting minutes are implemented and / or actioned on time
Requirements
  • A relevant diploma or degree in operations / business management
  • Minimum 7 years working experience in a similar role
  • Minimum of 3 years middle management experience is required
  • Knowledge and experience in related waste management and recycling
  • High proficiency in Microsoft Office is essential
  • Valid drivers license and own vehicle
  • A willingness to, at times, work on holidays / weekends and evenings if operations require it
Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants considered for the role will be contacted.

Closing date: 09th September 2025
Should you wish to apply, please follow the online application process.
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Operations Manager

Durban, KwaZulu Natal Communicate Recruitment

Posted 15 days ago

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Job Description


Oversee daily operations of machining, fabrication, and site-based activities
Lead budgeting, forecasting, and strategic planning initiatives
Identify and pursue new business opportunities
Engage with clients on technical scope, timelines, and deliverables
Ensure efficient project execution across multiple teams
Review and optimize operational processes for quality and productivity
Collaborate with marketing and estimating to secure new work

Skills & Experience
Minimum 10 years industrial management experience, with at least 4 years at senior level
Extensive knowledge of machining and fabrication processes
Strong leadership and people management capabilities
Experience in workshop operations and production planning
Financial acumen and business performance tracking
Effective communicator with strong client engagement skills
Proven ability to drive operational improvements

Qualifications
Bachelors degree in mechanical engineering
Valid drivers license
Proven background in managing industrial engineering operations

Only South African Residents or individuals with a relevant South African work permit will be considered.


Contact MATTHEW LOUW on
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Operations Manager

Durban, KwaZulu Natal IntelliStaff

Posted 23 days ago

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Job Description

Location: South Africa, KwaZulu-Natal

Description
Phinda Mountain Lodge is built on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability of communities and the environment. Every single team member makes a huge difference to the success of the lodge and its contribution to the world, regardless of role or function. For this reason, team members are chosen very carefully they are the strength and the future of the company.

Key Outputs

  • Meet and greet all guests
  • Cover all daily and weekly requirements of the Lodge Manager when on leave
  • Host agents, media, and groups
  • Ensure guest delights happen daily
  • Host evenings as required by business levels
  • Weekly planning training, guest requirements, and staffing levels
  • Housekeeping room checks
  • Oversee kitchen operations
  • Ensure minimum standards as per BOPs are adhered to in all departments
  • Conduct weekly visits to Rock Lodge
  • Attend departmental and finance meetings
  • Promote positive health practices
  • Oversee staff welfare
  • Conduct training sessions
  • Perform stock take
  • Complete performance reviews for reporting staff
  • Ensure all departments under responsibility complete performance reviews on time
  • Attend monthly Health and Safety meetings and ensure any necessary adjustments are made in departments
  • Remedy any overruns in time sheets in responsible departments with under-time
  • Manage budget lines
  • Promote teamwork between departments
Knowledge Required
  • Minimum 3 years relevant experience in a 5-star operation
  • Some form of managerial training
  • Company knowledge (Wild Impact)
  • Valid unendorsed SA drivers license essential
Skills Required
  • Excellent communication skills with guests and fellow staff members
  • Lateral thinking ability
  • Initiative
  • Professional, courteous, and hospitable toward guests
  • Ability to cope under pressure to meet guests needs
  • Strong leadership abilities
  • Honest, with good integrity, proactive, and driven with career ambitions
  • Good interpersonal skills
  • Passion for guest delight
Previous Work Experience Required
  • Experience in the service industry, especially in dealing with guests and staff
  • Previous camp or lodge manager experience
  • Previous experience working with children advantageous
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Operations manager

Durban, KwaZulu Natal Abantu Staffing Solutions

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Job Description

permanent
Overview Our client in the Logistics Industry is seeking an Operations Manager to join their team. The successful incumbent will be responsible for ensuring the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited. Minimum Requirements Grade 12/ Matric Diploma/Degree or studying towards a diploma/degree in Logistics. 10-15 years working experience in a vehicle logistics and/or yard management environment. Effective management of staff (over 80 employees at 1 site) Effective utilisation of resources to run lean operations. Some technical fitment knowledge will be advantageous. Proven understanding of effectively utilising system solutions to successfully run operations. Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems). Job Responsibilities Key Responsibility Areas: Operations Planning and Processes Ensure proper planning to maintain stable and productive operations within the external operations specifically but not limited to PDI, Preservation and on wheels. Ensure preservation is completed according to daily capacity in all external yards. Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements. Manage on wheels movement daily to all respective yards. Ensure accurate and 100% billing linked to all business units. Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement. Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations. Monitor, lead and guide supervisors, subordinates and to ensure optimal operations. Partake in all safety walks, meetings as per company and customer requirements. Develop process flows to maintain streamlined operations. Monitor hourly operational stats in line with plan and KPI. Effective use of V-Motion Yard Management System Solution Work closely with systems administrator to ensure system is functioning and meets the operational requirements. Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems. Staff Management Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively. Effective implementation of processes and procedures within operations. Ensure all SOPs are updated and a live working document in line with processes. Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers’ requirements. Effective planning of resources to streamlined operations at planned 95 percent efficiency. Damage Management Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction. Manage the damage KPI and report as per SLA. Fleet Maintenance Ensure entire fleet linked contract specific is maintained and operational. Key Performance Indicators: Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company. Safety Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations. Safety first mindset in everyday operations and focus on LTI’s. Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence. Strong focus on Work Habits and Job Observations to reduce risks to Team Member. Ensure 5 S principles applied in workplace. Quality Escalate any quality related issues to relevant Client and Company role-players. Conduct regular audits on staff to ensure yard standard quality is maintained. Ensure 100% accurate Scanning activities on company systems. Monitor Exception Reports and update company systems with deviations. Delivery Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations. Ensure effective hand over are done and distributed with accurate information by close of business daily. Cost Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget. Escalate any deviations to Regional Operations Manager. Employees Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned. Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily. Lead, motivate employees to ensure productive workforce. Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary. Ensure all employees comply with SHEQ rules and regulations. Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations. Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards. Continuous Improvements and Ad-hoc customer requests Support company and customer drives for continuous improvement in operations. Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up. Work on reduction of accidents/damages; closely work with the Damage coordinator. Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations. Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations Key Competencies / Skills Pro-active Communication, organisational, leadership and interpersonal skills Analytical ability Methodical and Process Orientation Results Driven Self-Management, People Management and Visual Management Customer focus #J-18808-Ljbffr
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Operations manager

Durban, KwaZulu Natal Pronel Personnel

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Job Description

permanent
Job Title: Operations Manager Our client based in Durban is seeking an experienced Operations Manager. We're seeking a hands-on, detail-oriented Operations Manager to optimize processes, drive efficiency, and streamline operations across production, logistics, administration, and supply chain. This role combines analytical thinking, structured process design, and tech-savvy problem-solving to support scalable, data-driven growth in close collaboration with leadership and department heads. Requirements: Bachelor’s degree in electrical engineering or a related field Professional Engineer (PE) license (preferred or required depending on level). 2+ years of experience in electrical design, engineering, or a related field. Proficient with CAD software (e.g., Auto CAD, EPLAN) and simulation tools. Strong knowledge of electrical codes, standards, and safety procedures. Excellent analytical, communication, and organizational skills. Responsibilities: 1. Business Process Management and Optimisation Develop and improve business processes to increase efficiency across all departments. Create and enforce Standard Operating Procedures (SOPs) to ensure consistency, discipline, and accountability. Establish systems for real-time monitoring and reporting on operational performance and key metrics. Analyse workflows to identify bottlenecks and implement process improvements to reduce costs and increase productivity. 2. Data-Driven Operational Planning Build and manage operational models and forecasts using spreadsheets and data analysis tools. Develop reporting systems to track key performance indicators (KPIs), ensuring accurate, real-timed at a for decision-making. Create simulation models for operational planning to optimize output, resource utilization, and cost control. 3. Digital & Technical Problem Solving Implement digital tools to streamline business processes and improve operational efficiency (e.g., workflow automation). Identify technology-driven solutions to solve operational challenges and enhance productivity. Lead digital transformation projects aimed at improving overall business performance. 4. Cross-Departmental Leadership Coordinate workflows between production, logistics, finance, and administration for seamless operations. Lead, mentor, and develop production department managers, encouraging a culture of accountability and continuous improvement. Oversee the execution of strategic initiatives, ensuring smooth communication between all stakeholders. 5. Strategic Growth & Scaling Operations Develop strategies to scale operations while maintaining efficiency and quality standards. Optimize resource allocation and production scheduling for profitability and sustainability. Identify growth opportunities through operational improvements and technology-driven innovation. #J-18808-Ljbffr
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Head of Operations

Umhlanga Rocks, KwaZulu Natal Ignition CX

Posted 10 days ago

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Job Description

The role

We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will own the leading and managing of operational teams to support our clients across multiple industry verticals, ensuring efficiency, productivity, and exceptional CX delivery through achievement of key performance targets and business objectives, driving a culture of motivation and engagement.

Key Responsibilities:

  • Oversee day-to-day operations of the contact centre.
  • Manage and mentor teams of agents, team leaders, and campaign managers.
  • Implement processes to drive the continuous improvement agenda for sales and service, quality and maximize customer satisfaction.
  • Continuously analyse available performance metrics to identify areas for improvement and implement measures to drive the continuous improvement agenda for sales and service, quality and maximize customer satisfaction.
  • Collaborate with support departments to enhance the operational delivery and for speedy resolution of escalated issues.
  • Create and maintain a positive and motivating work environment, that promotes teamwork and professional growth.

The detail

Client Engagements:

  • Ensure a consistent and positive customer experience for clients.
  • Maintain service quality, by aligning customer service strategies with the company's global vision.
  • Adapt certain metrics to the specific needs and expectations of relevant clients.

Operational Leadership and Management:

  • Provide guidance, coaching, and mentorship to enhance the performance and professional development of direct reports.
  • Set relevant targets and KPIs for the contact centre team.
  • Monitor individual and team performance to ensure targets are met or exceeded.
  • Create a high-performance culture within the relevant contact centre by motivating the team to achieve and exceed objectives.
  • Conduct regular performance reviews, provide feedback, and address training needs to enhance the relevant contact centre team's capabilities.
  • Develop and execute relevant incentive programs to drive a continuous high performance environment.

Risk and Compliance:

  • Mitigate risks associated with relevant contact centre operations, such as regulatory compliance and legal issues.
  • Ensure regulatory compliance and adherence to company policies and guidelines during customer interactions.

Skills:

  • Ability to develop and nurture improved performance across customer service and or service.
  • Strong influence management skills.
  • General business analysis skills.
  • Proactive strategic thinker.
  • Client focused with tenacity to resolve issues and conflict.
  • Stakeholder, service, and solution orientated with high problem-solving capacity.
  • Ability to develop and review company policies and standard operating procedures.
  • Ability to work effectively with senior and executive level employees.
  • Ability to read and interpret financial information.
  • Strong commercial background and experience.

Education and Experience:

  • Matric, Tertiary education preferred.
  • 5+ years experience in a similar role in operations in a GBS or BPO.
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