60 Operations jobs in Durban

Skyhigh Global is seeking a dynamic Operations Manager to lead and enhance the performance of our outsourced contact centre operations. You’ll be responsible for driving KPIs, coaching Team Leaders, and maintaining exceptional customer experience through strong operational oversight and partner collaboration.

Operational Efficiency

• Ensure contact centre meets core KPIs:

  • Service level: ≤ 2%

  • Average Handling Time (AHT): ≤ 4 minutes

  • First-Time Resolution

  • Quality Scores: 95%+

  • Positive Customer Feedback (TrustPilot & Feefo)

• Monitor performance and take proactive steps to address underperformance.

Relationship Management

• Build strong working relationships with our outsourcing partner, Wourth Group .

• Ensure contract compliance and drive performance improvement initiatives.

Customer Experience Enhancement

• Lead and support Team Leaders through effective coaching and training.

• Regularly review team data to identify improvement areas.

• Implement performance plans when targets are not met.

Workforce Management

• Work closely with the UK-based resource team to ensure adequate staffing for shifts.

• Plan around business needs, marketing campaigns, and catalogue drops.

• Assess overtime and other staffing requirements.

Continuous Improvement

• Identify best practices and drive innovation in contact centre operations.

• Lead strategic initiatives to improve customer engagement and efficiency.

• Weekly reports on key KPIs: call volume, AHT, revenue, and conversions.

• Weekly meetings with Team Leaders to monitor team and individual performance.

• Document and share improvement plans, attendance records, and warnings.

• Monthly performance summaries for senior management review.

• Share ongoing updates on completed projects and operational goals.

• Proven experience in contact centre or outsourced operations management

• Strong leadership and performance coaching skills

• Ability to interpret and act on data-driven insights

• Clear communication and collaboration with external partners

• A proactive, solutions-focused approach to customer service excellence

Ready to lead a high-performing team in a fast-paced contact centre?
Apply now and be part of Skyhigh Global’s growth journey in Durban.

We are seeking a results-driven Operations Executive to oversee and optimise our clients daily food manufacturing operations. This role is central to ensuring that production meets quality standards, safety regulations, and business targets while managing teams and continuous improvement initiatives.

Key Responsibilities:

• Lead daily plant operations , including production, quality, safety, maintenance, and logistics.
• Oversee manufacturing processes such as mixing, cooking, extrusion (if applicable), drying, packaging, and storage.
• Ensure compliance with food safety standards (e.g., HACCP, ISO 22000, FSSC 22000, GMP).
• Monitor KPIs and drive performance in output, yield, OEE, waste reduction, and downtime.
• Work closely with Quality Assurance, Engineering, and Supply Chain teams to streamline operations.
• Implement Lean Manufacturing, 5S, or Continuous Improvement processes to improve efficiency.
• Manage production scheduling, inventory control, and resource planning.
• Recruit, lead, and develop operations staff to achieve performance goals.
• Ensure the plant operates within budget and cost control parameters .
• Troubleshoot and resolve operational issues with minimal impact to production.
• Lead initiatives around sustainability, innovation, and automation where relevant.

Personal Attributes and Qualifications:

• Bachelors degree in Food Technology, Engineering, Operations Management, or similar.
• 5+ years experience in a senior operational role within food or beverage manufacturing .
• Proven leadership experience with multi-disciplinary teams in a plant or factory setting.
• Strong understanding of manufacturing equipment, and production flow .
• Familiarity with regulatory frameworks for food manufacturing (local and international).
• Proficient in using ERP systems, production planning tools, and data-driven reporting .
• Excellent communication, problem-solving, and organisational skills.
• Experience with Lean/Kaizen/Six Sigma methodologies is a strong advantage

• Provide strategic leadership across manufacturing operations, ensuring alignment with business goals, values, and long-term objectives.
• Oversee end-to-end site performance, including production, safety, quality assurance, maintenance, and cost control.
• Champion a culture of continuous improvement, operational excellence, and innovation through world-class manufacturing practices (WCM, Lean, Six Sigma).
• Ensure robust risk management, food safety, and compliance standards are embedded and sustained.
• Lead and develop a strong, engaged, and capable site leadership team, fostering a high-performance culture.
• Drive efficiency, flexibility, and agility in response to a fast-paced, demand-driven FMCG environment.
• Oversee the successful implementation of capital projects, sustainability initiatives, and technological upgrades.
• Serve as a key contributor to the broader supply chain executive team, shaping cross-functional priorities and strategy.
  
  

• A minimum 10 years of progressive leadership experience in food manufacturing or a related FMCG environment, ideally in complex, high-volume operations.
• Demonstrated experience in leading large-scale factory operations, with a track record of delivering sustained improvements in performance, cost, quality, and team engagement.
• Deep understanding of processing, high-speed packaging, and production planning systems.
• Strong grasp of industrial relations and experience managing within a unionised workforce.
• Proficiency in applying regulatory, safety, and quality compliance
• Excellent cross-functional business acumen, with the ability to collaborate effectively with Supply Chain, Engineering, Quality, HR, R&D, Marketing, and Finance.
  
  

• A bachelor’s degree in engineering (Mechanical, Electrical, Industrial, or Chemical) or Food Sciences is essential.
• A business-related post-graduate qualification (e.g. MBA, MBL, or Supply Chain Leadership) is highly advantageous.
  
  

• Visionary leadership with strong operational discipline.
• A collaborative and empowering leadership style – “firm but fair”.
• High emotional intelligence and the ability to inspire, influence, and develop others.
• Strategic thinking with the ability to execute flawlessly under pressure.
• Courage to innovate, challenge legacy thinking, and drive cultural change.
  
  

Overview

Our client in the Logistics Industry is seeking an Operations Manager to join their team. The successful incumbent will be responsible for ensuring the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited.

Minimum Requirements

• Grade 12/ Matric
• Diploma/Degree or studying towards a diploma/degree in Logistics.
• 10-15 years working experience in a vehicle logistics and/or yard management environment.
• Effective management of staff (over 80 employees at 1 site)
• Effective utilisation of resources to run lean operations.
• Some technical fitment knowledge will be advantageous.
• Proven understanding of effectively utilising system solutions to successfully run operations.
• Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems).

Job Responsibilities

Key Responsibility Areas:

Operations Planning and Processes

• Ensure proper planning to maintain stable and productive operations within the external operations specifically but not limited to PDI, Preservation and on wheels.
• Ensure preservation is completed according to daily capacity in all external yards.
• Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements.
• Manage on wheels movement daily to all respective yards.
• Ensure accurate and 100% billing linked to all business units.
• Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement.
• Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations.
• Monitor, lead and guide supervisors, subordinates and to ensure optimal operations.
• Partake in all safety walks, meetings as per company and customer requirements.
• Develop process flows to maintain streamlined operations.
• Monitor hourly operational stats in line with plan and KPI.

Effective use of V-Motion Yard Management System Solution

• Work closely with systems administrator to ensure system is functioning and meets the operational requirements.
• Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems.

Staff Management

• Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively.
• Effective implementation of processes and procedures within operations.
• Ensure all SOPs are updated and a live working document in line with processes.
• Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers’ requirements.
• Effective planning of resources to streamlined operations at planned 95 percent efficiency.

Damage Management

• Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction.
• Manage the damage KPI and report as per SLA.

Fleet Maintenance

• Ensure entire fleet linked contract specific is maintained and operational.

Key Performance Indicators:

• Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company.

Safety

• Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations.
• Safety first mindset in everyday operations and focus on LTI’s.
• Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence.
• Strong focus on Work Habits and Job Observations to reduce risks to Team Member.
• Ensure 5S principles applied in workplace.

Quality

• Escalate any quality related issues to relevant Client and Company role-players.
• Conduct regular audits on staff to ensure yard standard quality is maintained.
• Ensure 100% accurate Scanning activities on company systems.
• Monitor Exception Reports and update company systems with deviations.

Delivery

• Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations.
• Ensure effective hand over are done and distributed with accurate information by close of business daily.

Cost

• Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget.
• Escalate any deviations to Regional Operations Manager.

Employees

• Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned.
• Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily.
• Lead, motivate employees to ensure productive workforce.
• Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary.
• Ensure all employees comply with SHEQ rules and regulations.
• Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations.
• Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards.

Continuous Improvements and Ad-hoc customer requests

• Support company and customer drives for continuous improvement in operations.
• Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up.
• Work on reduction of accidents/damages; closely work with the Damage coordinator.
• Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations.
• Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations

Key Competencies / Skills

• Pro-active
• Communication, organisational, leadership and interpersonal skills
• Analytical ability
• Methodical and Process Orientation
• Results Driven
• Self-Management, People Management and Visual Management
• Customer focus

Responsibilities

Personnel management

• Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
• Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
• Conduct induction and training of new employees and ensure continued development and growth of existing employees
• Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
• Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
• Ensure compliance by all employees in terms of policies, procedures and productivity standards
• Ensure all SHEQ, EE committee, workers committee meetings are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE acts
• Ensure effective communication between all relevant departments and management
• Responsible for employment documents for new staff : complete take-on sheets, job descriptions, issue PPE, etc.
• Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
• Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
• Carry out assessments on Assistant Plant Manager and / or Senior MRF Supervisors
• Effective communication of job expectations
• Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
• Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
• Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
• Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
• Resolve staff problems by analyzing information, investigating issues, identifying solutions and recommending action plans

SHEQ responsibilities

Production

Liaising with external clients

Reporting and administrative responsibilities

Attendance register

Staff leave reports

Purchasing

Operational management

Client relations

Financial management and reporting

Requirements

Employment will be implemented in accordance with the Employment Equity Act.

Only Applicants considered for the role will be contacted.

Closing date : 12th August 2025

Should you wish to apply, please follow the online application process.