17 Operational Efficiency jobs in Johannesburg

Our client, a leading Asset Management Firm, is looking for a qualified Data Operations Analyst. As a Data Operations Analyst, you will:

1. Maintain relationships with Portfolio Managers, Dealers, and Performance & Risk, Client Operations and Reporting teams. Understand their queries and the impact a data issue has on their function/process, manage their expectations, and consider changes to avoid a recurrence.
2. Have a key relationship with Investment Operations and assist in data queries which arise in that team.
3. Maintain relationship with Data team as well as assist in the oversight of that team.
4. Maintain relationship with other data providers (Benchmark Data Provider) and assist in oversight of that team, ensuring quality of benchmark data.
5. Create securities required for trading.
6. Maintain security static data.
7. Perform daily system and data reconciliations.
8. Review NAV reconciliations, investigate breaks and communicate to impacted business users of the data.
9. Assist with the implementation of new products and new instruments from a data operations perspective.
10. Continually review and update processes and procedures to reduce risk and improve efficiency.

Qualifications:

• BCom / BBus Sci or other similar degrees.

Experience:

• At least 3-5 years relevant industry and operational experience.
• Experience of liaising with individuals at all levels and across business.
• Bloomberg experience.
• Basic SQL experience.
• Strong Excel knowledge.

Attributes:

• The ability to build and maintain meaningful relationships.
• The ability to ‘approach and own’ and continuously look for opportunities to develop.
• Ability to analyse, interpret and assimilate information.

South Africa (with international travel)

Reporting To : Job Overview :

My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing daily operations, and expanding our presence within the aviation industry. The ideal candidate will possess a strong background in business and financial management, excellent negotiation skills, and extensive contacts within the aviation sector. This role requires a charismatic leader with exceptional presentation, networking abilities, and the ability to work closely with the CEO to implement strategic vision and operational excellence.

Key Responsibilities :

Strategic Leadership & Implementation :

Support the CEO in executing the company's vision and strategic plans, ensuring alignment across all operational facets.

Operational Management :

Oversee day-to-day business operations, ensuring efficiency, quality, and consistency in service delivery.

Manage budgets, financial planning, and reporting, ensuring profitability and cost control.

Business Development & Networking :

Cultivate and leverage contacts within the aviation industry, negotiate deals, and identify new business opportunities.

Maintain a deep understanding of the aviation sector, including market trends, regulatory requirements, and competitive landscape.

Travel & Representation :

Represent the company at global networking events, conferences, and industry gatherings.

Lead and motivate teams, fostering a culture of excellence and professionalism.

Brand & Marketing Coordination :

Collaborate with marketing teams to enhance brand presence, leveraging your insights and industry connections.

Compliance & Risk Management :

Ensure all operations adhere to industry standards, legal requirements, and safety protocols.

Qualifications & Skills :

Proven experience in senior business management, ideally within the aviation industry.

Strong financial acumen and experience managing budgets and financial reports.

Extensive contacts within the aviation sector and excellent negotiation skills.

Demonstrated leadership and team management capabilities.

Excellent presentation, communication, and interpersonal skills.

Ability to operate with a high level of professionalism and presence.

Strategic thinker with the ability to implement complex initiatives.

Experience or background in marketing management is advantageous.

Willingness to travel internationally on a regular basis.

Fluency in English; additional languages are a plus.

Requirements :

Bachelor's degree in Business Administration or a similar qualification is preferred.

Minimum of 8-10 years of relevant experience.

Strong network within the aviation industry.

Ability to work independently and report directly to the CEO.

Valid passport and willingness to travel globally.

What They Offer :

An exciting opportunity to shape and grow a forward-thinking company within the aviation sector.

Competitive salary and performance-based incentives.

International exposure and networking opportunities.

Dynamic and entrepreneurial work environment.

Location: South Africa (with international travel)

Reporting To: CEO

Job Overview:

My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing daily operations, and expanding our presence within the aviation industry. The ideal candidate will possess a strong background in business and financial management, excellent negotiation skills, and extensive contacts within the aviation sector. This role requires a charismatic leader with exceptional presentation, networking abilities, and the ability to work closely with the CEO to implement strategic vision and operational excellence.

Key Responsibilities:

• Strategic Leadership & Implementation: Support the CEO in executing the company's vision and strategic plans, ensuring alignment across all operational facets.
• Operational Management: Oversee day-to-day business operations, ensuring efficiency, quality, and consistency in service delivery.
• Financial Oversight: Manage budgets, financial planning, and reporting, ensuring profitability and cost control.
• Business Development & Networking: Cultivate and leverage contacts within the aviation industry, negotiate deals, and identify new business opportunities.
• Industry Expertise: Maintain a deep understanding of the aviation sector, including market trends, regulatory requirements, and competitive landscape.
• Travel & Representation: Represent the company at global networking events, conferences, and industry gatherings.
• Team Leadership: Lead and motivate teams, fostering a culture of excellence and professionalism.
• Brand & Marketing Coordination: Collaborate with marketing teams to enhance brand presence, leveraging your insights and industry connections.
• Compliance & Risk Management: Ensure all operations adhere to industry standards, legal requirements, and safety protocols.

Qualifications & Skills:

• Proven experience in senior business management, ideally within the aviation industry.
• Strong financial acumen and experience managing budgets and financial reports.
• Extensive contacts within the aviation sector and excellent negotiation skills.
• Demonstrated leadership and team management capabilities.
• Excellent presentation, communication, and interpersonal skills.
• Ability to operate with a high level of professionalism and presence.
• Strategic thinker with the ability to implement complex initiatives.
• Experience or background in marketing management is advantageous.
• Willingness to travel internationally on a regular basis.
• Fluency in English; additional languages are a plus.

Requirements:

• Bachelor's degree in Business Administration or a similar qualification is preferred.
• Minimum of 8-10 years of relevant experience.
• Strong network within the aviation industry.
• Ability to work independently and report directly to the CEO.
• Valid passport and willingness to travel globally.

What They Offer:

• An exciting opportunity to shape and grow a forward-thinking company within the aviation sector.
• Competitive salary and performance-based incentives.
• International exposure and networking opportunities.
• Dynamic and entrepreneurial work environment.

Job title : Head : Business Operations & Products

Job Location : Gauteng, Johannesburg Deadline : August 16, 2025 Quick Recommended Links

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StartFragment

What will you do?

• The Head : IT Business Operations and Products is accountable for leading the platforms, systems, and operations that power Sanlam Corporate’s product and service delivery.
• This role ensures operational excellence through the seamless integration of platform management, intelligent automation, workflow optimisation, and process engineering.
• The role is central to driving platform evolution, including cloud adoption and modernisation of legacy environments.
• It also requires strong expertise in process optimisation, enabling scalable, simplified, and data-driven operations that improve efficiency, client experience, and business performance. This role can be based in CPT or JHB.

Key Responsibilities

Operational Platform and Workflow Management

• Oversee the operations of core administration platforms (e.g., MIP, Fundamental), workflow engines) and supporting technologies
• Ensure system stability, performance, and availability, with robust production support and incident management
• Standardise and centralise workflows, ensuring effective configuration and governance across platforms

Cloud Readiness and Platform Modernisation

• Lead platform transformation and cloud readiness across operational systems, aligning to Sanlam’s enterprise cloud strategy
• Drive migration of workloads to scalable cloud-based environments, ensuring performance, resilience, and cost-effectiveness
• Modernise legacy infrastructure and ensure operational processes are optimised for cloud-native delivery

Process Optimisation and Automation

• Lead end-to-end process improvement initiatives across operational areas, embedding continuous improvement practices (e.g., Lean, Kaizen)
• Identify and implement automation and intelligent workflow opportunities using tools like UIPath and Automation Anywhere
• Simplify and streamline operational processes to reduce errors, improve turnaround times, and eliminate non-value-adding activities

Strategic Execution and Transformation

• Execute the multi-year roadmap for business operations and product platforms, including platform consolidation, automation scaling, and operational innovation
• Align with Sanlam Corporate’s strategic objectives around digital transformation, client-centricity, and scalable growth.
• Embed agile delivery models and DevOps practices to improve execution speed and reliability

Governance, Risk and Compliance

• Implement and maintain IT and operational governance frameworks (e.g., ITIL, COBIT, SAFe)
• Oversee incident management, risk mitigation, and compliance across operations, ensuring regulatory alignment and audit readiness
• Maintain continuity and disaster recovery capabilities across platforms

Leadership and People Development

• Build and lead a high-performing multidisciplinary team, including platform owners, engineers, business analysts, and automation specialists
• Promote a strong culture of collaboration, accountability, psychological safety, and personal growth
• Drive capability development and succession planning, focusing on T-shaped skills and strategic acumen

Stakeholder and Vendor Management

• Partner with business leaders to ensure operational platforms and processes support product and client needs
• Manage vendor relationships and service-level performance to deliver consistent value, innovation, and alignment to cloud and automation strategies
• Facilitate integrated planning across BAU, projects, and platform enhancements
• Act as a trusted advisor to senior leadership, providing strategic guidance and insights based on data analysis

Technology Evaluation and Innovation

• Stay up-to-date with emerging trends, technologies, and methodologies
• Evaluate and recommend new tools, platforms, and solutions to enhance performance, availability and drive innovation
• Drive the adoption of advanced analytics techniques, such as machine learning and predictive modeling, to gain a competitive advantage
• Identify and implement technology improvements and automation opportunities
• Collaborate with business units to support digital transformation initiatives
• Develop and manage the IT operations budget
• Negotiate and manage vendor contracts and relationships
• Identify cost-saving opportunities and drive operational efficiency

Qualifications and Experience

• Matric
• Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, or related discipline
• Postgraduate qualification in IT management, digital transformation, or MBA (advantageous)
• ITIL 4 Foundation – IT service management
• COBIT 2019 Foundation – IT governance
• Azure or AWS Solutions Architect – Cloud expertise
• SAFe Agilist or SAFe DevOps Practitioner for Agile and DevOps delivery
• Lean Six Sigma Green / Black Belt – For process improvement and optimisation
• UiPath / Automation Anywhere Developer – advantageous
• Certified ScrumMaster (CSM) or PMI-ACP – for agile project execution
• TOGAF Certified – for platform and architecture modernisation
• Strong technical background is a must, with the ability to engage deeply in architectural, operational, and delivery discussions
• 10+ years in IT operations or platform ownership, with deep expertise in managing and optimising core administration systems and workflow applications across complex operational environments
• 10+ years in analytics and business intelligence, with a track record of delivering data-driven outcomes that support business goals
• 5+ years in senior leadership, with proven ability to lead high-performing, cross-functional teams and drive a performance culture
• 3–5 years hands-on experience in cloud environments (Azure, AWS, or hybrid), including workload migration and optimisation
• 3–5 years working within Agile, SAFe, and Scrum methodologies, promoting iterative, collaborative delivery
• Strong experience in process optimisation, operational transformation, and automation at scale (e.g., UiPath, Automation Anywhere)
• Solid understanding of IT and platform architecture, including integration, scalability, and legacy modernisation

Knowledge and Skills

• Deep understanding of business operations within financial services or insurance
• Large group facilitation and coordinating the bigger picture
• Effective written and verbal communication skills are needed, as well as experience in communicating, persuading, and influencing partners
• Change leadership, continuous improvement and process management
• Exceptional analytical, conceptual, problem-solving and process engineering skills
• Technical background and willingness to work agnostically
• Ability to align with Company / Business strategy
• Strategic planning and systems thinking
• Core system operations and platform stability (e.g., MIP, Fundamental)
• Workflow design and management (e.g. BPM tools)
• Automation tools and frameworks (UIPath, Automation Anywhere, Druid AI)
• DevOps practices, CI / CD pipelines, and automated testing frameworks
• Cloud platforms (Azure / AWS), infrastructure services, and migration strategies
• Data operations and integration awareness (ETL, Datalake / DWH frameworks)
• Incident and change management (ITIL, COBIT)
• Collaborative and open-minded
• Ability to work independently and manage time and tasks according to priority provided
• Have integrity and delivery on committed tasks and initiatives
• Good communicator, listener, and presenter of ideas verbally and visually
• Willing to cross-skill across roles to prioritise business delivery
• Inquisitive of IT trends and self-motivated to continuous learning and personal development
• Flexible and adaptable - rebounding from setbacks and adversity when facing difficult situations
• Courage - stepping up to address difficult issues, saying what needs to be said
• Manages complexity - demonstrated ability and proven record to make complex decisions
• Ensures accountability - holding self and others accountable to meet commitments
• Plans and aligns - planning and prioritising work to meet commitments aligned to organisational goals

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful
• Client Focus - Building strong customer relationships and delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Resilience - Rebounding from setbacks and adversity when facing difficult situations

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.

Requirements

• Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
• Map and document processes using flowcharts, process mapping software, and other relevant tools.

• Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
• Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
• Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
• Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.

• Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
• Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
• Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.

• Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
• Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
• Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.

• Work closely with internal business unit teams to implement and sustain improvements.
• Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
• Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.

• Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
• Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
• Ensure alignment between process improvements and the organisation’s IT and data strategy.

Desired Skills & Qualifications

• Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.

• 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
• Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
• Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
• Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
• Experience working in solar PV plant construction, operation, and asset management is a plus.

• Process Analysis and Design.
• Quality Management Systems.
• Improvement Methodologies.
• Data Analysis and Problem-Solving.
• Project Management.
• Communication and Interpersonal Skills.
• Software Proficiency.

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Department: Sense of Africa South Africa

Location: Bryanston, Johannesburg

To facilitate in the administration of familiarization tours for clients and staff educationals and business development team support.

Skills:

• Understanding supplier products to ensure best product for client and staff.
• Ability to successfully load bookings in reservations system : Tourplan.
• Ensuring most cost-effective outcome of client offers.
• To ensure management expectations are met and the highest delivery of service is achieved with best product and pricing.
• To ensure that all correspondence and proposals, presentations are delivered accurately and timeously through email correspondence.

Core Competencies:

• Adhere to turnaround time.
• Presentation of proposals and accuracy in costing.
• Delivering of world class service.
• Liaising within the Business Development Team.
• Maintaining good relationships with the suppliers.
• Work according to the supplier strategy.

Team Work:

• Pro-actively get involved.
• Assist in areas of expertise.
• Attend supplier presentations to enhance product knowledge.
• Assist with general administration in terms of special projects like Entrance Fee updates / liaising with restaurants for menus and so on.
• Multi-tasking and the ability to work on a number of projects at any given time.
• High volume of projects with a short lead time.
• Accuracy and continuity key focus.

• Matric.
• Tertiary Qualification in Tourism or the necessary experience in the industry.
• Good command of the English language including spelling and communication.
• 2 to 3 year’s experience in FIT reservations and operations and a good working knowledge of Tourplan.
• Tourplan NX analysis and reporting is also an advantage.

• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Integrity and Honesty
• Good interpersonal skills
• Negotiation and liaison ability

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.

Scam alert: Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.
Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

Santam Specialist Solutions has a career opportunity for a Business Head: Operations in the Marine department which will be based in Gauteng.

Primary Role Objective – Strategic Business fulfilment:

• Assist the business area in determining and continuously update the strategic plan for the Business Unit in order to deliver on the group’s overall objective of “sustainable & profitable growth” – i.e. Growth in top line GPW and growth in bottom line NUR.
• Assist the business area in the implementation and execution of the all the required strategic actions plans to achieve the overall objective of ‘sustainable & profitable growth’

The Business Head Operations will support the business with the management of daily operations within the claims and policy areas of the business. The role will further require strategic support to the Business Head Marines with financial, compliance, governance and risk-related matters that require accountability so that there is proper oversight. In addition, the role will require the undertaking of the product owner role for system development that requires oversight and management.

To achieve the above, the following key actions (not exhaustive) are expected:

• Continuous development of detailed compliance and process guidelines and regulations in support of achieving the overall noted objective above and the ongoing oversight of implementation and execution thereof.
• Continuously develop and invest in people resources to ensure Santam Marine have the LEADING team of people and expertise that will deliver on the above noted objective.
  Build and develop other stakeholder relationships (Digital Service Providers, Reinsurers, Santam, etc.) to advance and maintain the Santam Marine industry leadership position and credibility.
• Promote and demonstrate the Santam Marine brand within the values framework of Excellence, Accountability, Integrity and Humanness both internally and externally.

We are expected to do this in way that is consistent with Santam’s brand promise and commitment to Treating Customers Fairly. The above needs to be delivered and at the same time, the financial risks of Santam (the primary insurer and risk taker) and our reinsurers (secondary risk takers) need to be managed within agreed mandates, authorities, contracts, etc.

Leadership Responsibility

• In conjunction with leadership team and the Business Leader, determine the long-term strategic objectives of the business.
• Ensure business growth through directing and managing business activities in specific areas of responsibility to ensure these are delivered in accordance with the organisational strategy.
• Plan, direct and manage activities as dictated by the overall strategy agreed so as to maintain and develop business growth in accordance with the agreed business strategy.
• Guide the underwriting, claims and support teams to deliver on the company’s brand promises of Strength, Relationships, Solutions, Longevity, Simplicity, Expertise and Consistency
• Report, manage and measure the performance of the business unit through Management Information, supplied to various management and performance review forums (i.e. QBR’s, Exco’s, Board Meetings, UW Seminars, etc.)

Strategic Management

• Internal and External reporting requirements and deadlines are met.
• Contribution and co-ordination of Santam Marine overall and LOB budgeting process.
• Review and Resolution of queries relating to Santam Marine Financial results.
• Process breakdowns adequately resolved within reasonable timeframes.
• Drive process improvements where necessary.
• Formal and informal feedback from various stakeholders.
• Ensuring Office operations run smoothly in terms of Facilities
• Oversee Management Information Systems functions and System Support & Administration

Data Governance

• Successful execution of the Group Data Stategy within Santam Marine.
• Successful implementation of the Data Governance framework within Santam Marine.
• Drive forward improvements in data quality and integrity.
• Timeous and efficient resolution of data quality issues within Santam Marine.
• Minimal number of Data incidents reported and unresolved.
• Support Santam Marine Head Data Owner (Business Leader) in all aspects relating to Data Governance.
• All milestones and deadlines met relating to various Data initiatives throughout group as they relate to Santam Marine

Digital Journey

• Digitalization + tech modernization initiatives & outcomes – Mapping out Santam Marine’s digital journey across various platforms
• Data strategy initiatives & outcome – driving data initiatives to ensure accuracy of data for reinsurance renewals and portfolio reviews
• Testing of systems
• Provide information systems support to all stakeholders as well as ensure efficient and effective reporting/data support to all internal and external clients.
• Identify and implement solutions to problems regarding operations and client flow and consult with users to determine source of specific error and recommend solution.
• Assist with processes and systems that ensure data management and document storage protocols are maintained.
• Liaise with business units for any new or proposed changes to Operating Systems.
• Lead liaison support and guidance between business and IT service provider (SGT) as well as Business Change team on all system and/or data related matters and initiatives.
  Lead liaison between business and system service providers on all MIS related matters.
• Assist in driving Santam Marine’s Digital Transformation Strategy.

People Management

• Performance management of staff through appropriate application and implementation of Company policies and procedures.
• Mentoring, Training and Development of staff so that they may reach their full potential.
• Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.
• Develop a succession plan and growth opportunities within the Team

Client Liaison (Internal and External)

• Manage and maintain successful business relationships with relevant suppliers.
• Handle and resolve all relevant queries within authority levels and liaise with service providers.
• Work in conjunction with all internal resources and support structures to achieve desired business outcomes.

Budget

• Assist in the preparation of the budgets for Santam Marine, that is in line with the overall company strategy for growth and financial sustainability.
• Adhere to the budget set and approved by Executive Management through the generation of income and the control of expenses.

General Administration

• Production and / or sign-off of reports within stipulated timeframes
• Attend to the typing of general correspondence if and when necessary.
• Attend to all administration relating to the duties identified above and all other administration relevant day to day functions including typing of correspondence.

• NQF 7 insurance or commercial related qualification
• Minimum 10 years’ Marine insurance experience
• Minimum 5 years Marine operational experience at senior level
• Excellent communication, project management and problem-solving skills
• Previous experience in managing large teams within Marine
• FAIS accreditation and RE5 a preference

• Strong analytical skills to interpret data and generate actionable insights.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills.
• Leadership and team management abilities.
• Outstanding written and verbal communication skills
• Ability to multi-task
• Commerial minded

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.