23 Nedbank jobs in Sandton

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes

Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You'll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

• Order Management:

Efficiently and accurately process customer orders.

• Customer Support:

Respond to customer inquiries with professionalism and clarity.

• Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

• Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
• Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
• To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
• To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
• To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
• Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
• To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
• To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
• To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
• Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

• Previous experience in a sales support or customer service environment
• Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
• Excellent written and verbal communication
• Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
• Proficient in handling high-pressure situations with efficiency and composure
• Strong IT skills: MS Office, Excel, Outlook, MS Teams
• Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
• Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

• Valid Driver's License and own transport
• High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

• Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
• Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
• Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
• Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
• Drive effective utilisation and continuous development of unit systems.
• Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
• Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
• Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
• Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
• Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
• Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
• Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
• Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
• Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
• Prepare regular reports and presentations to support operational and management decision-making.
• Uphold company policies, SHE standards, and compliance frameworks across all activities.
• Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
• Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
• Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
• Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
• Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
• Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
• Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
• Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
• Engage with team members consistently and be an active, dependable presence in daily team activities.
• Identify personal development needs and source suitable capacity-building opportunities.
• Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
• Support the organization by participating in company-wide events and initiatives.

• Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.

• Matric / Grade 12 or equivalent

• National Diploma in supply chain or similar
• 4+ years within a customer service environment

General Description

The duties include handling many inbound and outbound messages to and from patients, providers,

facilities, coordinating basic needs, retrieving records and using an EHR as needed.

ROLES AND RESPONSIBILITIES

• Manages inbound and outbound calls, text messages, emails and faxes in a timely manner.

• Responds to customer questions, issues and/or concerns and relays information to the concerned

parties.

• Dispatches messages to proper individual and follows up on needed actions.

• Follows communication "scripts" and general workflows when handling different topics.

• Identifies customers' needs, clarifies information, research emerging issues and provides

solutions.

• Schedules new patients and completes patient charts and intake forms.

• Keeps records of all conversations in command center database in a HIPAA-compliant manner.

• Securely and accurately documents all customer information and completes

• Ensures that work assignments and information gathered from day-to-day work is not shared with

anyone and maintains HIPAA standards of privacy and confidentiality.

• Meets personal/team qualitative and quantitative targets.

• Other administrative tasks as needed.

QUALIFICATIONS

• Strong communication and interpersonal skills and ability to speak clearly and concisely to

customers, vendors, physicians, and care team members.

• Strong customer service skills

• Attention to detail and good ability to handle multiple tasks and requests.

• Organized with confidential client material, appointment tracking, and caseloads.

• Ability to build relationships with customers, work colleagues & vendors.

• Committed, responsible, and abides by high ethical and moral standards.

EDUCATION AND EXPERIENCE:

• Preference for 1-3 years of case management or customer service experience in a healthcare

setting.

• Strong understanding of cultural competency with the target population.

• Experience helping people with health problems – either as employee or fulfilling family

obligations.

• Computer literacy necessary (Microsoft Suite)

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Ability to multi-task, organize, and prioritize work.

R CTC)

Requirement: Own Vehicle & License

Monday to Friday - Shift Work (ESTTime)

Job Title: Customer Services Consultant

Company: Korean Motor Spares

Job Type: Full-time, On-site

About Us

Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.

We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.

Key Responsibilities

• Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
• Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
• Build and maintain strong customer relationships to drive repeat business.
• Work closely with branch staff to ensure smooth daily operations.
• Handle stock checks, invoicing and related admin tasks.

Requirements

• 5+ years experience in automotive spare parts sales (essential).
• Solid knowledge of car parts and mechanical systems.
• Previous mechanic experience or technical automotive background is a strong advantage.
• Reliable form of transportation to and from work.
• Strong communication skills with both English and Afrikaans proficiency being advantageous.
• Computer literacy (basic invoicing and POS systems).
• Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
• Customer Service Consulting will be main objective to respond to all inquiries.

Personality Traits We Value

We're not just looking for experience – we want the right attitude too. The ideal candidate will be:

• Customer-focused – always willing to help customers find the right part.
• Energetic & approachable – friendly personality that builds trust.
• Detail-oriented – accurate with quotations, part codes and stock management.
• Team player – willing to support fellow staff members.
• Problem-solver – able to think quickly when sourcing or advising on parts.

Working Hours

• Monday to Friday: 08:00 – 17:00
• Saturday: 08:00 – 13:00

Training Period

All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.

Location

Edenvale Main Branch (On-site only, no remote work).

Why Join Us?

At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.

How to Apply:

Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.

Job Type: Full-time

Pay: R7 000,00 - R10 000,00 per month

Ability to commute/relocate:

• Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Auto Parts Sales: 5 years (Required)

Location:

• Edenvale, Gauteng (Required)

Work Location: In person

More about Essentra

Essentra plc is a leading global provider of essential components and solutions, specializing in the manufacture and distribution of plastic injection moulded, vinyl dip moulded, and metal items. Headquartered in the United Kingdom, Essentra operates in 28 countries with over 3,000 employees. Our network includes 13 manufacturing facilities, 24 distribution centres, and 33 sales & service centres, serving approximately 70,000 customers across various industries such as equipment manufacturing, automotive, electronics, medical, and renewable energy.

Role Description

This is a full-time on-site role for an Internal Sales Consultant located in Midrand. The Internal Sales Consultant will be responsible for sales consulting, ensuring customer satisfaction, maintaining effective communication with clients, and providing exceptional customer service. The role involves understanding customer needs, updating or assisting of quotations, offering appropriate solutions, and supporting the consulting process to drive sales and customer retention. Uploading of sales orders is part of the role, hence sound understanding of Microsoft platforms are vital.

Reporting to:
Customer Service Manager

To start as soon as possible/1 October 2025.

Qualifications

• Proficiency in Sales Consulting and Consulting skills
• Excellent Customer Service and Customer Satisfaction abilities
• Strong Communication skills
• Ability to understand and meet customer needs
• Relevant experience in sales or customer service roles
• Capacity to work effectively in a team environment
• Tertiary Certificates in Business, Marketing, or related field is a plus.

Package includes market related salary, pension, medical aid, annual incentives and an opportunity for sponsored Studies. Email CV's to -

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Requirements for this Customer Service Manager  job  in Johannesburg :

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

• Support Senior Advisors with client renewals, reports, and presentations
• Manage daily administrative tasks and client communications
• Assist with credit limit applications, claims, and policy updates
• Maintain accurate client records and monitor compliance
• Track renewals, overdue debts, and risk concerns
• Prepare reports and trackers for management review

• Matric (Grade 12) required; tertiary qualification in Business, Finance, or Insurance advantageous
• 2 - 3 years experience in insurance (commercial ), banking (commercial), or financial services administration (commercial)
• Strong organisational skills, attention to detail, and ability to manage multiple priorities
• Excellent communication and client service skills
• Comfortable with data, documents, reporting, and CRM systems
• Must have exposure to trade credit or commercial insurance
• FAIS compliant: RE5