Team Lead: Claims Processing - Nedbank
Posted 5 days ago
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Overview
Lead a team of Processing Claims Consultants to ensure the effective validation of already-captured claims. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to assist in achieving the required operational targets.
Responsibilities- Leadership and Direction: Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
- Performance Management: Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
- Operations Management: Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.
- Operational Compliance: Identify within the team instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
- Data Collection & Analysis: Collate and analyse claims processing data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience.
- Customer Management (Internal): Help senior colleagues manage client and customer relationships by using relevant client systems.
- Document Management: Create and ensure compliance with a company wide document management system.
- Administration: Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
- Correspondence: Respond to escalated requests using telephonic conversation or emails (internal and external).
- Grade 12/ SAQA Accredited Equivalent (Essential)
- FAIS Regulatory Qualification (Essential)
- RE 5 (Essential)
- Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous)
- Class of Business Certification (Essential)
- STI Qualification (Essential)
- RE 1 (Advantageous)
- 3 or more years Financial Services industry experience within a call centre environment (Essential)
- STI experience (Essential)
- 2 or more years Claims Experience (Essential)
- 1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential)
- Mid-Senior level
- Full-time
- Finance and Sales
- Insurance
Johannesburg, Gauteng, South Africa
#J-18808-LjbffrFinancial Services Customer Service Consultant
Posted 3 days ago
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Job Description
Location: Roodepoort - Office Based
Role: Financial Services - Trade Credit Insurance - Customer Service Consultant
A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.
Duties & ResponsibilitiesTo qualify for this exciting opportunity you will need the following:
- A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
- At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
- A minimum of 3 years in a service delivery environment.
- Excellent business acumen.
- Solid understanding of Trade Credit Risk.
- Strong financial acumen.
- Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.
R 15 000 - R 25 000 - Monthly
#J-18808-LjbffrCustomer Service
Posted today
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Consultant - Customer Service
Posted today
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Join to apply for the Consultant - Customer Service role at Sutherland
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Job Description
Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Qualifications
Our most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Seniority level : Associate
Employment type : Full-time
Job function : Customer Service
Industries : Telecommunications
#J-18808-LjbffrCustomer Service Consultant
Posted today
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Job Description
At HARTMANN, we’re all in to help , care , protect and grow . We support healthcare professionals, so they can focus on what really matters: to positively impact people’s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
OverviewJoin our team as a Customer Service Consultant in ZAF-Johannesburg. As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient in supporting HARTMANN South Africa to be best in class.
Responsibilities- The primary activity for a customer service consultant is to process orders accurately and efficiently.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- When required escalate queries and complaints to the correct department manager.
- General administrative duties including filing of completed orders and credit notes.
- Preparing correspondence and quotes and providing product knowledge on company products to clients.
- Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
- Keeping the out-of-stock notice board up to date.
- Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
- Sorting of post and internal print work.
- Booking out of sample requests and making sure the correct clients receive the samples.
- Building and maintaining a professional relationship with Hartmann customers.
- Maintain customer records by updating account information.
- Grade 12 (Matric)
- Excellent knowledge of SAP and MS Office
- Proficiency in English and Afrikaans
- Ability to multitask and prioritise daily workload
- Exemplary planning and time management skills
- High level verbal and written communications skills
Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
Your Personal Contact
Tshego Moagi
- Associate
- Full-time
- Other
- Medical Equipment Manufacturing
Customer Service Consultant
Posted today
Job Viewed
Job Description
Select how often (in days) to receive an alert:
At HARTMANN, we’re all in to help , care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service Consultant
ZAF-Johannesburg
As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.
Responsibilities:
- The primary activity for a customer service consultant is to process orders accurately and efficiently.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- When required escalate queries and complaints to the correct department manager.
- General administrative duties including filing of completed orders and credit notes.
- Preparing correspondence and quotes and providing product knowledge on company products to clients.
- Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
- Keeping the out-of-stock notice board up to date.
- Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
- Sorting of post and internal print work.
- Booking out of sample requests and making sure the correct clients receive the samples.
- Building and maintaining a professional relationship with Hartmann customers.
- Maintain customer records by updating account information.
Qualifications:
- Grade 12 (Matric)
- Excellent knowledge of SAP and MS Office
- Proficiency in English and Afrikaans
- Ability to multitask and prioritise daily workload
- Exemplary planning and time management skills
- High level verbal and written communications skills
Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
#J-18808-LjbffrCustomer Service Consultant
Posted today
Job Viewed
Job Description
Select how often (in days) to receive an alert:
At HARTMANN, we’re all in to help , care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service Consultant
ZAF-Johannesburg
As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.
Responsibilities:
- The primary activity for a customer service consultant is to process orders accurately and efficiently.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- When required escalate queries and complaints to the correct department manager.
- General administrative duties including filing of completed orders and credit notes.
- Preparing correspondence and quotes and providing product knowledge on company products to clients.
- Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
- Keeping the out-of-stock notice board up to date.
- Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
- Sorting of post and internal print work.
- Booking out of sample requests and making sure the correct clients receive the samples.
- Building and maintaining a professional relationship with Hartmann customers.
- Maintain customer records by updating account information.
Qualifications:
- Grade 12 (Matric)
- Excellent knowledge of SAP and MS Office
- Proficiency in English and Afrikaans
- Ability to multitask and prioritise daily workload
- Exemplary planning and time management skills
- High level verbal and written communications skills
Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
#J-18808-LjbffrBe The First To Know
About the latest Nedbank Jobs in Sandton !
Technical Customer Service
Posted 1 day ago
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Job Description
Overview
Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.
We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!
Responsibilities- Technical Support Responsibilities:
- Provide internal and external IT support, addressing technical issues for both new and existing customers.
- Manage the onboarding process for new customers.
- Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
- Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
- Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
- Support the roll-out of new product features and functionalities through testing and validation.
- Customer Service Responsibilities:
- Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
- Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
- Maintain accurate records of customer interactions to improve service and identify trends.
- Follow up with customers to ensure satisfaction and gather feedback for service improvements.
- Ensure clear, effective communication across all interactions, both verbal and written.
- Education : Degree or Certificate in Computer Science or a related field.
- Experience : Minimum of 3 years in a similar technical support including a customer service role.
- Technical Skills : Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
- Soft Skills : Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
- Other Requirements : Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.
- This is an office-based role in Sandton with a flexible shift roster.
- Shift days may vary during the week, and a roster will be provided in advance.
- This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
- Public holiday work will be required from time-to-time.
- Fluent English Speak, Read and Write (required)
- Discovery Health Medical Aid
- Discovery Retirement Fund
- Location: Johannesburg Metropolitan Area, with specific postings including Sandton, Randburg, Midrand, Bryanston, Kempton Park, and surrounding areas (as listed).
Customer Service Engineer
Posted 1 day ago
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Job Description
Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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Aetna Health Plan Pricing Disclosure: Aetna Healthcare Pricing
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.
Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-LjbffrCustomer Service Consultant
Posted 2 days ago
Job Viewed
Job Description
Join our team as Customer Service Consultant, ZAF-Johannesburg. Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform. Your Personal Contact: Tshego Moagi
Qualifications