25 Market Research jobs in Johannesburg

Select how often (in days) to receive an alert:

Marketing and Consumer Insights Coordinator – Fixed Term Contract

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Purpose

To support the Marketing and Consumer Insights teams in Sub-Saharan Africa by gathering data, analyzing market and consumer information, and creating impactful presentations. We seek a motivated and fast-learning individual to join our fragrance development team.

Core Responsibilities

Marketing Coordination

• Monitor new launch activities and collaborate with marketing teams.
• Synthesize and share market information to support various teams.

Consumer Insights and Market Research

• Conduct market research and internal studies to enhance consumer understanding.
• Manage project logistics, including sample coordination and consumer test sessions.
• Analyze consumer data and prepare clear reports and presentations.
• Share insights with senior managers to inform fragrance development.

Presentation Storytelling

• Create visually compelling client presentations that convey research data.
• Optimize presentation clarity and integrate information from various sources.

Academic Background

University Degree in Marketing, Business, Data Analysis, or related field.

Professional Experience

2-4 years in marketing, advertising, graphic design, or market research.

Technical Skills

• Strong verbal and written English skills (and local language as needed).
• Proficient in PowerPoint, Canva, Excel, and data analysis tools.

Industry, Market, and Consumer Knowledge

Basic understanding of fragrance products and market trends, with knowledge of qualitative and quantitative research principles.

Project Support, Coordination and Administration

• Basic project management skills with strong attention to detail.
• Conduct desk research and manage sample product documentation.
• Self-aware, results-driven, and customer-focused.
• Effective communicator and capable of providing valuable business insights.

Preference will be given to EE Candidates

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate, and learn from other talented and passionate people across disciplines, regions, and divisions. Every essence of you enriches our world. Givaudan is committed to equal opportunities. Therefore, we welcome applications regardless of cultural and social background, gender, age, religion, or sexual identity. We also have a safe work environment, progressive working conditions and are certified as an equal pay employer.

Select how often (in days) to receive an alert:

Marketing and Consumer Insights Coordinator – Fixed Term Contract

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Purpose

To support the Marketing and Consumer Insights teams in Sub-Saharan Africa by gathering data, analyzing market and consumer information, and creating impactful presentations. We seek a motivated and fast-learning individual to join our fragrance development team.

Core Responsibilities

Marketing Coordination

• Monitor new launch activities and collaborate with marketing teams.
• Synthesize and share market information to support various teams.

Consumer Insights and Market Research

• Conduct market research and internal studies to enhance consumer understanding.
• Manage project logistics, including sample coordination and consumer test sessions.
• Analyze consumer data and prepare clear reports and presentations.
• Share insights with senior managers to inform fragrance development.

Presentation Storytelling

• Create visually compelling client presentations that convey research data.
• Optimize presentation clarity and integrate information from various sources.

Academic Background

University Degree in Marketing, Business, Data Analysis, or related field.

Professional Experience

2-4 years in marketing, advertising, graphic design, or market research.

Technical Skills

• Strong verbal and written English skills (and local language as needed).
• Proficient in PowerPoint, Canva, Excel, and data analysis tools.

Industry, Market, and Consumer Knowledge

Basic understanding of fragrance products and market trends, with knowledge of qualitative and quantitative research principles.

Project Support, Coordination and Administration

• Basic project management skills with strong attention to detail.
• Conduct desk research and manage sample product documentation.
• Self-aware, results-driven, and customer-focused.
• Effective communicator and capable of providing valuable business insights.

Preference will be given to EE Candidates

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate, and learn from other talented and passionate people across disciplines, regions, and divisions. Every essence of you enriches our world. Givaudan is committed to equal opportunities. Therefore, we welcome applications regardless of cultural and social background, gender, age, religion, or sexual identity. We also have a safe work environment, progressive working conditions and are certified as an equal pay employer.

Select how often (in days) to receive an alert:

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Consumer & Sensory Insights Manager for Southern and East Africa (SEA) & West and Central African (WCA) - Your next challenge?

As a Consumer & Sensory Insights Manager for our Taste & Wellbeing division, based in our Johannesburg office - South Africa, you will report to the Head of Consumer & Sensory Insights for SAMEA. You will help us improve our consumer understanding of all food categories and set the sensory strategies to meet our customer's needs.

As a part of our team, your influence will be:

Successfully plan, manage and deliver CSI projects and initiatives against reactive and aligned annual business objectives:

• Ensure that CSI projects and initiatives undertaken fit with the overall segment / area business strategy and priorities
• Scope and define CSI project plans, designs, timelines and budget according to overall project objectives and key stakeholder expectations
• Lead the successful execution of CSI projects by effectively leveraging different research approaches where relevant (i.e., sensory science, consumer sensory, etc.), managing external research partners and internal constituents
• Proactively leverage secondary research data and information to supplement primary research and effectively monitor trends in how markets, categories, and consumers are evolving

Deliver relevant and actionable project learning to the business with impact:

• Responsible for the analysis and interpretation of sensory descriptive data.
• Deliver clear, meaningful, and actionable sensory and consumer sensory learning that help respond to short-term customer requests and address the long-term learning agenda
• Effectively generate and deploy insights with key project/business constituents
• Ensure appropriate storage and dissemination of information and insights internally and cross-functionally (i.e., reports, consistent use of internal Knowledge Management systems, presentations/workshops, storage of data, etc.)
• Proactively contribute to managing and delivering regional meta-analyses and learning consolidation that connect different sources of data and findings to enable cross-country comparisons, generate regional perspectives on relevant topics, categories, and icons, and generate new insights in doing so
• Contribute to customer intimacy by representing Givaudan expertise in the area of Consumer Sensory Insights with Customers

Contribute to CSI best practices and functional excellence

• The CSI Manager contributes to the development of CSI Analysts and technicians
• Oversee adherence to best practices and efficient management of the Sensory Science resources and techniques, i.e., Expert panel, sensory evaluation and analysis approaches, sensory language, etc.
• Contribute to the development and application of new techniques and methodologies and ensure best-in-class CSI practices are continuously applied within Givaudan
• Participate in cross-segment CSI capability building projects, i.e., Test & Learn plans, training, etc.

What are we looking for?

• Bachelor's degree in Food Science, Food Engineering, or related fields
• Experience in consumer & sensory insights for food and FMCG industries;
• Proficient in English (verbal and written)
• Understand and execute research effectively (Advanced)
• Generate and deploy insights with impact (Essential)

Technical expertise:

• Sensory Science (Essential / Advanced) – min 3-5 years experience in managing a sensory panel and panel leaders and proficiency in both descriptive and discriminant sensory evaluation approaches
• Consumer Sensory Research (Proficient / Advanced) – min 2-3 years experience in managing Qual and Quant consumer research designed to link consumer behavior and sensory expectations and perceptions
• Business Acumen, Command Skills, Priority Setting, Drive for Results, Peer Relations, Organizational Agility
• Attractive package with benefits
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you

"Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of the Company's employment equity goals."

#Li-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions, and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers, and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Consumer & Sensory Insights Manager for Southern and East Africa (SEA) - Your next challenge?

As a Consumer & Sensory Insights Manager for our Taste & Wellbeing division, based in our Johannesburg office - South Africa, you will report to the Head of Consumer & Sensory Insights for SAMEA. You will help us improve our consumer understanding of all food categories and set the sensory strategies to meet our customer's needs.

As a part of our team, your influence will be:

Successfully plan, manage and deliver CSI projects and initiatives against reactive and aligned annual business objectives:

• Ensure that CSI projects and initiatives undertaken fit with the overall segment / area business strategy and priorities
• Scope and define CSI project plans, designs, timelines and budget according to overall project objectives and key stakeholder expectations
• Lead the successful execution of CSI projects by effectively leveraging different research approaches where relevant (i.e., sensory science, consumer sensory, etc.), managing external research partners and internal constituents
• Proactively leverage secondary research data and information to supplement primary research and effectively monitor trends in how markets, categories, and consumers are evolving

Deliver relevant and actionable project learning to the business with impact:

• Responsible for the analysis and interpretation of sensory descriptive data.
• Deliver clear, meaningful and actionable sensory and consumer sensory learning that help respond to short-term customer requests and address the long-term learning agenda
• Effectively generate and deploy insights with key project /business constituents
• Ensure appropriate storage and dissemination of information and insights internally and cross-functionally (i.e., reports, consistent use of internal Knowledge Management systems, presentations / workshops, storage of data, etc.)
• Proactively contribute to managing and delivering regional meta-analyses and learning consolidation that connect different sources of data and findings to enable cross-country comparisons, generate regional perspectives on relevant topics, categories, and icons, and generate new insights in doing so
• Contribute to customer intimacy by representing Givaudan expertise in the area of Consumer Sensory Insights with Customers

Contribute to CSI best practices and functional excellence

• The CSI Manager contributes to the development of CSI Analysts and technicians
• Oversee adherence to best practices and efficient management of the Sensory Science resources and techniques, i.e., Expert panel, sensory evaluation and analysis approaches, sensory language, etc.
• Contribute to the development and application of new techniques and methodologies and ensure best-in-class CSI practices are continuously applied within Givaudan
• Participate in cross-segment CSI capability building projects, i.e., Test & Learn plans, training, etc.

What are we looking for?

• Minimum Bachelor's degree in Food Science, Food Engineering, or related fields
• Experience in consumer & sensory insights for food and FMCG industries;
• Proficient in English, both verbal and written.

Functional Competencies

• Understand and execute research effectively (Advanced)
• Generate and deploy insights with impact (Essential)

Technical expertise:

• Sensory Science (Essential / Advanced) – minimum 3-5 years managing sensory panels and panel leaders, proficiency in descriptive and discriminant sensory evaluation approaches
• Consumer Sensory Research (Proficient / Advanced) – minimum 2-3 years managing qualitative and quantitative consumer research linking consumer behavior and sensory perceptions
• Consumer & Category Understanding (Essential)

Leadership Competencies

• Business Acumen, Command Skills, Priority Setting, Drive for Results, Peer Relations, Organizational Agility

Our benefits:

• Attractive package with benefits
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you

"Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of the Company's employment equity goals."

#Li-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions, and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers, and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Select how often (in days) to receive an alert:

Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product, and fragrance partners, Givaudan develops tastes and scents that delight consumers worldwide. With a passion to understand consumer preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with a presence in over 100 locations, the company has more than 11,100 employees worldwide. Discover more at .

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions. With over 16,800 employees globally, we foster a culture of learning, innovation, and impact. Your talent, spirit, and determination will shape our future and positively influence billions. Every essence of you enriches our world. We are Givaudan. Human by nature.

Role Overview:

As a Consumer & Sensory Insights Manager in our Taste & Wellbeing division, based in Johannesburg, South Africa, reporting to the Head of Consumer & Sensory Insights for SAMEA, you will enhance our understanding of consumer preferences across food categories and set sensory strategies to meet customer needs.

Your responsibilities include:

1. Planning and managing CSI projects: ensuring alignment with business strategies, defining project plans, leading execution, and leveraging research approaches.
2. Delivering insights: analyzing sensory data, providing actionable insights, and ensuring effective dissemination internally and cross-functionally.
3. Contributing to CSI best practices: developing team capabilities, overseeing adherence to sensory science standards, and participating in capability-building initiatives.

Requirements:

• Bachelor’s degree in Food Science, Food Engineering, or related fields.
• Experience in consumer & sensory insights within food and FMCG industries.
• Proficiency in English (verbal and written).
• Advanced research execution skills.
• Technical expertise in Sensory Science and Consumer Sensory Research (minimum 2-5 years).
• Strong business acumen and interpersonal skills.

We offer an attractive package, opportunities for growth, and a creative environment that inspires innovation.

Givaudan is committed to diversity and inclusion, contributing to our employment equity goals.

Select how often (in days) to receive an alert:

Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product, and fragrance partners, Givaudan develops tastes and scents that delight consumers worldwide. With a passion to understand consumer preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with a presence in over 100 locations, the company has more than 11,100 employees worldwide. Discover more at .

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions. With over 16,800 employees globally, we foster a culture of learning, innovation, and impact. Your talent, spirit, and determination will shape our future and positively influence billions. Every essence of you enriches our world. We are Givaudan. Human by nature.

Role Overview:

As a Consumer & Sensory Insights Manager in our Taste & Wellbeing division, based in Johannesburg, South Africa, reporting to the Head of Consumer & Sensory Insights for SAMEA, you will enhance our understanding of consumer preferences across food categories and set sensory strategies to meet customer needs.

Your responsibilities include:

1. Planning and managing CSI projects: ensuring alignment with business strategies, defining project plans, leading execution, and leveraging research approaches.
2. Delivering insights: analyzing sensory data, providing actionable insights, and ensuring effective dissemination internally and cross-functionally.
3. Contributing to CSI best practices: developing team capabilities, overseeing adherence to sensory science standards, and participating in capability-building initiatives.

Requirements:

• Bachelor’s degree in Food Science, Food Engineering, or related fields.
• Experience in consumer & sensory insights within food and FMCG industries.
• Proficiency in English (verbal and written).
• Advanced research execution skills.
• Technical expertise in Sensory Science and Consumer Sensory Research (minimum 2-5 years).
• Strong business acumen and interpersonal skills.

We offer an attractive package, opportunities for growth, and a creative environment that inspires innovation.

Givaudan is committed to diversity and inclusion, contributing to our employment equity goals.

Your Growth

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package, which includes medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

Your Impact

As a knowledge professional you will work alongside our consultants and clients to generate distinctive insights and proprietary knowledge. You will leverage your knowledge and analytical rigor to develop capabilities, gain insights, and solve specific client business problems, in McKinsey’s Africa Consumer Practice (CPG and Retail).

You will research, analyze, and synthesize key client questions, identifying data, information, and analyses to support problem-solving efforts and targeted industry research, including market developments, competition, corporate strategies, and technology trends. You will present findings through McKinsey-formatted end-products, including models, presentations, and written communications.

You will be able to develop knowledge and help support the continuous improvement of our knowledge assets. You will proactively develop and codify knowledge on new and emerging consumer-based topics relevant to McKinsey and our clients in the industry. You will serve as a thought partner to consulting teams and clients.

You will work in the Johannesburg office as a part of local Africa Capabilities and Insights Team. From time to time, you may be staffed directly on client engagements, which means working closely with our clients and, in some cases, traveling to their sites. Staffing on client projects could include engaging in Africa-wide opportunities to capture and amplify impact across the region. This will allow you to contribute to projects with a broader scope and influence, enhancing your ability to drive meaningful outcomes at scale.

Your qualifications and skills

• Bachelor’s or master’s degree (quantitative modules preferred)
• Strong problem-solving, analytical and quantitative skills (data modelling will be a core skill needed)
• 2+ years of working experience in consumer industries OR other research or analytics experience
• Ability to thrive in a fast-paced, dynamic environment
• Professional attitude and service orientation, team player
• Willingness to engage in a wide variety of research topics, even beyond consumer topics, within a highly demanding and results-oriented team environment

Your Growth

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package, which includes medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

Your Impact

As a knowledge professional you will work alongside our consultants and clients to generate distinctive insights and proprietary knowledge. You will leverage your knowledge and analytical rigor to develop capabilities, gain insights, and solve specific client business problems, in McKinsey’s Africa Consumer Practice (CPG and Retail).

You will research, analyze, and synthesize key client questions, identifying data, information, and analyses to support problem-solving efforts and targeted industry research, including market developments, competition, corporate strategies, and technology trends. You will present findings through McKinsey-formatted end-products, including models, presentations, and written communications.

You will be able to develop knowledge and help support the continuous improvement of our knowledge assets. You will proactively develop and codify knowledge on new and emerging consumer-based topics relevant to McKinsey and our clients in the industry. You will serve as a thought partner to consulting teams and clients.

You will work in the Johannesburg office as a part of local Africa Capabilities and Insights Team. From time to time, you may be staffed directly on client engagements, which means working closely with our clients and, in some cases, traveling to their sites. Staffing on client projects could include engaging in Africa-wide opportunities to capture and amplify impact across the region. This will allow you to contribute to projects with a broader scope and influence, enhancing your ability to drive meaningful outcomes at scale.

Your qualifications and skills

• Bachelor’s or master’s degree (quantitative modules preferred)
• Strong problem-solving, analytical and quantitative skills (data modelling will be a core skill needed)
• 2+ years of working experience in consumer industries OR other research or analytics experience
• Ability to thrive in a fast-paced, dynamic environment
• Professional attitude and service orientation, team player
• Willingness to engage in a wide variety of research topics, even beyond consumer topics, within a highly demanding and results-oriented team environment

Results Delivery

• Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year)
• Identify weaknesses in all existing index processes, including data, operational and analytic processes
• Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required
• Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE

• Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions
• Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation
• Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views
• Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner

• Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly
• Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result
• Verify end of day data products
• Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure
• Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it
• Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients
• Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently
• Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level
• Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues
• Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability
• Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise
• Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants
• Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products
• Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float
• Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences
• Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly
• Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues.
• Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have
• Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers)
• Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable
• Contribute to implementation of product developments by creating development plans a year or more in advance
• Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates
• Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively
• Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary
• Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have
• Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions
• Take a leading role in routine client meetings by ensuring that client needs are met
• Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered
• Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments
• Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format

• Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management
• Keep abreast of changes in legislation or standards by conducting research and utilising networks
• Up skill team and other professionals by sharing knowledge and research results
• Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards

• Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results

• BCom in Econometrics, Economy of Mathematics, Finance, Investments
• Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics
• 3 years in financial markets

Knowledge and Skills required

• Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email)
• Divisional service offerings
• Business continuity standard
• Business principles
• Data analysis
• Decision-making process
• Challenging the status quo with a view to improving the environment or peoples understanding
• Giving presentations
• Identifying trends
• Establishing and maintaining collaborative relationships with peers / subordinates / managers
• Adapting behaviour to meet major changes at work
• Adapting to a major organisational change
• Building and maintaining effective relationships with internal and external stakeholders
• Evaluating resource allocation
• Networking and building relationships
• Communicating complex information orally
• Completing a project with constraints
• Conducting a needs analysis
• Developing multiple creative solutions
• Providing professional advice/opinion
• Research