16 Market Research jobs in Johannesburg

Market Research Randburg

Graphics & Web Designer (Junior to Mid-Level)

Contract / Freelance Position – Short-term assignment, not permanent

Introduction

We’re looking for a talented and enthusiastic Junior to Mid-Level Multimedia Designer to join our team on a short-term contract . This role is ideal for someone with a strong design foundation who is eager to contribute to both graphic and web-based projects.

The ideal candidate will bring fresh, creative thinking, attention to detail, and the ability to turn client briefs into high-impact digital designs. You’ll thrive in a fast-paced environment, work well independently, and bring a collaborative spirit to our creative team.

Requirements

• A qualification in Graphic / Web Design (Diploma, Degree, or Certificate).
• 2+ years of proven industry experience in a similar design role. (Non-negotiable)
• An up-to-date portfolio showcasing relevant design work. (Please include links if online – non-negotiable)
• Proficiency in Adobe Creative Suite : XD, Photoshop, Illustrator, InDesign. (required)
• Strong web design knowledge , including:
  • HTML5, CSS, JavaScript, jQuery, Bootstrap
  • Responsive interface design
  • Wireframing and layout planning
  • Familiarity with W3C standards (XHTML1.1 & CSS)
  • Cross-browser UI optimization and speed considerations
• Excellent communication skills , especially when engaging with clients and co-workers.
• Valid driver’s license and own transport is required

Key Responsibilities

• Develop creative concepts and designs based on written or verbal briefs.
• Take projects from concept through to final delivery, including presentations to clients when needed.
• Collaborate across design, development, and production teams to ensure smooth execution.
• Assist with ongoing website maintenance and updates.
• Liaise with clients to gather feedback, present progress, and manage expectations.
• Maintain high design standards and take full ownership of your work.
• Apply creative thinking and contribute ideas to improve workflows and visual output.
• 70% design work / 30% web development.

Personal Attributes

• Highly creative, proactive, and solution-driven.
• Strong time management skills with the ability to meet deadlines independently.
• Motivated, energetic, and adaptable in a dynamic work environment.
• Open to feedback, new ideas, and continuous learning.
• Able to work within a team or independently with minimal supervision.
• Willingness to occasionally work outside of standard office hours to meet tight deadlines.
• Passionate about delivering great design and user experiences.

Market Research Randburg Graphics & Web Designer (Junior to Mid-Level) Contract / Freelance Position – Short-term assignment, not permanent Introduction We’re looking for a talented and enthusiastic Junior to Mid-Level Multimedia Designer to join our team on a short-term contract . This role is ideal for someone with a strong design foundation who is eager to contribute to both graphic and web-based projects. The ideal candidate will bring fresh, creative thinking, attention to detail, and the ability to turn client briefs into high-impact digital designs. You’ll thrive in a fast-paced environment, work well independently, and bring a collaborative spirit to our creative team. Requirements A qualification in Graphic / Web Design (Diploma, Degree, or Certificate). 2+ years of proven industry experience in a similar design role. (Non-negotiable) An up-to-date portfolio showcasing relevant design work. (Please include links if online – non-negotiable) Proficiency in Adobe Creative Suite : XD, Photoshop, Illustrator, In Design. (required) Strong web design knowledge , including:HTML5, CSS, Java Script, j Query, Bootstrap Responsive interface design Wireframing and layout planning Familiarity with W3 C standards (XHTML1.1 & CSS) Cross-browser UI optimization and speed considerations Excellent communication skills , especially when engaging with clients and co-workers. Valid driver’s license and own transport is required Key Responsibilities Develop creative concepts and designs based on written or verbal briefs. Take projects from concept through to final delivery, including presentations to clients when needed. Collaborate across design, development, and production teams to ensure smooth execution. Assist with ongoing website maintenance and updates. Liaise with clients to gather feedback, present progress, and manage expectations. Maintain high design standards and take full ownership of your work. Apply creative thinking and contribute ideas to improve workflows and visual output. 70% design work / 30% web development. Personal Attributes Highly creative, proactive, and solution-driven. Strong time management skills with the ability to meet deadlines independently. Motivated, energetic, and adaptable in a dynamic work environment. Open to feedback, new ideas, and continuous learning. Able to work within a team or independently with minimal supervision. Willingness to occasionally work outside of standard office hours to meet tight deadlines. Passionate about delivering great design and user experiences.

Brand Marketing Insights & Research Specialist

Listing reference: sanbs_

Listing status: Online

Apply by: 22 September 2024

Position summary

Industry: Non-Profit & Voluntary Sector

Job category: Market Research and Analysis

Location: Roodepoort

Contract: Permanent

Business Unit: Constantia Kloof

Remuneration: R 606,988.00

EE position: No

Introduction

To execute the company brand strategy through implementing various brand programs and events and understanding, translating and monitoring the brand policy. To provide assistance with the coordination of the national marketing activities according to the annual marketing plan. Support donor insights and research functions.

Key Performance Areas

KPA 1: Brand Plan Prepared For SANBS Incorporating The Brand Needs As Identified In The Strategy

1. Prepare a brand and visual plan and time-table of events for the department in conjunction with the Marketing and Brand Manager and Senior Manager: Marketing Communication and Brand. Identify new opportunities to increase brand awareness and submit motivations to the Marketing and Brand Manager.
2. Promoting the brand image of SANBS by planning and implementing corporate SANBS promotional, brand, and product events and exhibitions to strengthen SANBS’ brand identity.

KPA 2: Maintain Brand Integrity for SANBS

1. Facilitate the conducting of brand audits, identify trends, recommend corrective measures to enhance the brand and follow up and report on implementation.
2. Act as a link between SANBS and external vendors to ensure brand integrity.
3. Maintain and update the brand manual and distribute it to all stakeholders.
4. Implement and maintain visual and perception branding according to parameters set in the branding manual and research results.
5. Monitor all branded intents (e.g. signage, marketing posters and pamphlets) to ensure they are up to date in accordance with corporate branding – reporting on deviations so that corrective action can be taken.
6. Coordinate the national marketing activities according to the annual marketing plan.

KPA 3: Support donor insights and research functions

1. Assist and support with the development of brand and customer satisfaction surveys (Brand Tracker, Net Promoter score surveys) to assess the perceptions and needs of donors and understanding of the products and services and distribute intelligence gathered to relevant internal stakeholders.
2. To execute the company brand strategy through implementing various brand programmes and events and understanding, translating and monitoring the brand policy.

Minimum Requirements

Cognitive

• Analytical Thinking and Attention to Detail
• Innovation and Creativity
• Computer Literacy
• Brand management
• Problem Solving
• Planning, Organising and Monitoring

Personal

• Excellence Orientation
• Flexibility / Adaptability
• Self Management
• Ethical Behaviour

Interpersonal

• Knowledge Sharing
• Relationship Building
• Ethical Behaviour
• Teamwork
• Communication

Professional Technical

• Building and Living the Brand
• Motivating People

Education

• Diploma / Degree in Communication / Marketing or related field.

Experience and Knowledge Requirements

• 2 years’ experience in a Branding and events management environment.

#J-18808-Ljbffr

Brand Marketing Insights & Research Specialist Listing reference: sanbs_ Listing status: Online Apply by: 22 September 2024 Position summary Industry: Non-Profit & Voluntary Sector Job category: Market Research and Analysis Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 606,988.00 EE position: No Introduction To execute the company brand strategy through implementing various brand programs and events and understanding, translating and monitoring the brand policy. To provide assistance with the coordination of the national marketing activities according to the annual marketing plan. Support donor insights and research functions. Key Performance Areas KPA 1: Brand Plan Prepared For SANBS Incorporating The Brand Needs As Identified In The Strategy Prepare a brand and visual plan and time-table of events for the department in conjunction with the Marketing and Brand Manager and Senior Manager: Marketing Communication and Brand. Identify new opportunities to increase brand awareness and submit motivations to the Marketing and Brand Manager. Promoting the brand image of SANBS by planning and implementing corporate SANBS promotional, brand, and product events and exhibitions to strengthen SANBS’ brand identity. KPA 2: Maintain Brand Integrity for SANBS Facilitate the conducting of brand audits, identify trends, recommend corrective measures to enhance the brand and follow up and report on implementation. Act as a link between SANBS and external vendors to ensure brand integrity. Maintain and update the brand manual and distribute it to all stakeholders. Implement and maintain visual and perception branding according to parameters set in the branding manual and research results. Monitor all branded intents (e.g. signage, marketing posters and pamphlets) to ensure they are up to date in accordance with corporate branding – reporting on deviations so that corrective action can be taken. Coordinate the national marketing activities according to the annual marketing plan. KPA 3: Support donor insights and research functions Assist and support with the development of brand and customer satisfaction surveys (Brand Tracker, Net Promoter score surveys) to assess the perceptions and needs of donors and understanding of the products and services and distribute intelligence gathered to relevant internal stakeholders. To execute the company brand strategy through implementing various brand programmes and events and understanding, translating and monitoring the brand policy. Minimum Requirements Cognitive Analytical Thinking and Attention to Detail Innovation and Creativity Computer Literacy Brand management Problem Solving Planning, Organising and Monitoring Personal Excellence Orientation Flexibility / Adaptability Self Management Ethical Behaviour Interpersonal Knowledge Sharing Relationship Building Ethical Behaviour Teamwork Communication Professional Technical Building and Living the Brand Motivating People Education Diploma / Degree in Communication / Marketing or related field. Experience and Knowledge Requirements 2 years’ experience in a Branding and events management environment. #J-18808-Ljbffr

Duties & Responsibilities

Results Delivery

• Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year)
• Identify weaknesses in all existing index processes, including data, operational and analytic processes
• Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required
• Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE

Stakeholder Relationship Management

• Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions
• Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation
• Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views
• Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner

Process Management

• Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly
• Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result
• Verify end of day data products
• Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure
• Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it
• Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients
• Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently
• Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level
• Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues
• Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability
• Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise
• Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants
• Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products
• Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float
• Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences
• Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly
• Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues.
• Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have
• Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers)
• Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable
• Contribute to implementation of product developments by creating development plans a year or more in advance
• Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates
• Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively
• Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary
• Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have
• Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions
• Take a leading role in routine client meetings by ensuring that client needs are met
• Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered
• Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments
• Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format

Self-Management

• Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management
• Keep abreast of changes in legislation or standards by conducting research and utilising networks
• Up skill team and other professionals by sharing knowledge and research results
• Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards

Transformation and Innovation Contribution

• Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results

Desired Experience & Qualification

• BCom in Econometrics, Economy of Mathematics, Finance, Investments
• Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics
• 3 years in financial markets

Knowledge and Skills required

• Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email)
• Divisional service offerings
• Business continuity standard
• Business principles
• Data analysis
• Decision-making process
• Challenging the status quo with a view to improving the environment or peoples understanding
• Giving presentations
• Identifying trends
• Establishing and maintaining collaborative relationships with peers / subordinates / managers
• Adapting behaviour to meet major changes at work
• Adapting to a major organisational change
• Building and maintaining effective relationships with internal and external stakeholders
• Evaluating resource allocation
• Networking and building relationships
• Communicating complex information orally
• Completing a project with constraints
• Conducting a needs analysis
• Developing multiple creative solutions
• Providing professional advice/opinion
• Research

#J-18808-Ljbffr

Reference: JHB -SS-2

Our client, a leading Financial Institution, is looking for an Index Research Analyst to join their team.

Duties & Responsibilities

Job Purpose:

• To accurately calculate, re-balance, manage, and develop indices while assisting clients with index-related information.

Education:

• Essential Qualification - Grade 12 + Degree in Economics, Finance, or Statistics.
• Preferred Qualification - Degree in Economics, Finance, or Statistics.

Experience:

• Financial Service Experience (e.g., Banking, Asset management).
• 2+ years’ experience.
• Excel experience.
• Analyse financial data.
• Track market trends.
• Present findings.
• Responsible for conducting research on various financial instruments and compiling information related to various indices.
• Liaising with clients.
• Experience with key performance indicators.
• Portfolio analysis.
• Data Recon.
• Calculate performance attribution.

Job Content:

• Results Delivery.
• Stakeholder Relationship Management.
• Process Management.
• Self-Management.
• Transformation and Innovation Management.

Technical competencies:

• Administrative procedures and systems.
• Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email).

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / LinkedIn

#J-18808-Ljbffr

Duties & Responsibilities Results Delivery Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year) Identify weaknesses in all existing index processes, including data, operational and analytic processes Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE Stakeholder Relationship Management Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner Process Management Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result Verify end of day data products Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues. Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers) Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable Contribute to implementation of product developments by creating development plans a year or more in advance Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions Take a leading role in routine client meetings by ensuring that client needs are met Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format Self-Management Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management Keep abreast of changes in legislation or standards by conducting research and utilising networks Up skill team and other professionals by sharing knowledge and research results Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards Transformation and Innovation Contribution Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results Desired Experience & Qualification BCom in Econometrics, Economy of Mathematics, Finance, Investments Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics 3 years in financial markets Knowledge and Skills required Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email) Divisional service offerings Business continuity standard Business principles Data analysis Decision-making process Challenging the status quo with a view to improving the environment or peoples understanding Giving presentations Identifying trends Establishing and maintaining collaborative relationships with peers / subordinates / managers Adapting behaviour to meet major changes at work Adapting to a major organisational change Building and maintaining effective relationships with internal and external stakeholders Evaluating resource allocation Networking and building relationships Communicating complex information orally Completing a project with constraints Conducting a needs analysis Developing multiple creative solutions Providing professional advice/opinion Research #J-18808-Ljbffr

Reference: JHB -SS-2 Our client, a leading Financial Institution, is looking for an Index Research Analyst to join their team. Duties & Responsibilities Job Purpose: To accurately calculate, re-balance, manage, and develop indices while assisting clients with index-related information. Education: Essential Qualification - Grade 12 + Degree in Economics, Finance, or Statistics. Preferred Qualification - Degree in Economics, Finance, or Statistics. Experience: Financial Service Experience (e.g., Banking, Asset management). 2+ years’ experience. Excel experience. Analyse financial data. Track market trends. Present findings. Responsible for conducting research on various financial instruments and compiling information related to various indices. Liaising with clients. Experience with key performance indicators. Portfolio analysis. Data Recon. Calculate performance attribution. Job Content: Results Delivery. Stakeholder Relationship Management. Process Management. Self-Management. Transformation and Innovation Management. Technical competencies: Administrative procedures and systems. Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email). Should you not receive a response from us within one week of your application, your application has unfortunately not been successful. You can visit our website for more vacancies: / Linked In #J-18808-Ljbffr

Duties & Responsibilities Results Delivery Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year) Identify weaknesses in all existing index processes, including data, operational and analytic processes Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE Stakeholder Relationship Management Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner Process Management Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result Verify end of day data products Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues. Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers) Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable Contribute to implementation of product developments by creating development plans a year or more in advance Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions Take a leading role in routine client meetings by ensuring that client needs are met Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format Self-Management Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management Keep abreast of changes in legislation or standards by conducting research and utilising networks Up skill team and other professionals by sharing knowledge and research results Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards Transformation and Innovation Contribution Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results Desired Experience & Qualification BCom in Econometrics, Economy of Mathematics, Finance, Investments Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics 3 years in financial markets Knowledge and Skills required Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email) Divisional service offerings Business continuity standard Business principles Data analysis Decision-making process Challenging the status quo with a view to improving the environment or peoples understanding Giving presentations Identifying trends Establishing and maintaining collaborative relationships with peers / subordinates / managers Adapting behaviour to meet major changes at work Adapting to a major organisational change Building and maintaining effective relationships with internal and external stakeholders Evaluating resource allocation Networking and building relationships Communicating complex information orally Completing a project with constraints Conducting a needs analysis Developing multiple creative solutions Providing professional advice/opinion Research #J-18808-Ljbffr