17 Market Research jobs in Durban

Client Success Manager

The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.

Duties & Responsibilities

What you will do:

1. Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
2. Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
3. Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
4. Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
5. Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
6. Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
7. Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.

Desired Experience & Qualification

1. 2-4+ years of excellence in client-facing project management work in the market research industry.
2. Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales-techniques like upselling, contract renewals, etc.
3. Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
4. Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
5. Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
6. Being coachable, taking extreme ownership, and trusting the process.
7. Strong problem-solving skills and ability to think critically and on your feet.
8. Fluency in business English, with a wide knowledge of various professional terms from different industries.
9. Polished, succinct, and grammatically correct written communication skills.
10. An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
11. Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
12. Experience working with API services/products, tools and documentation.
13. SQL Experience.

#J-18808-Ljbffr

Client Success Manager

The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.

Duties & Responsibilities

What you will do:

1. Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
2. Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
3. Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
4. Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
5. Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
6. Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
7. Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.

Desired Experience & Qualification

1. 2-4+ years of excellence in client-facing project management work in the market research industry.
2. Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales-techniques like upselling, contract renewals, etc.
3. Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
4. Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
5. Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
6. Being coachable, taking extreme ownership, and trusting the process.
7. Strong problem-solving skills and ability to think critically and on your feet.
8. Fluency in business English, with a wide knowledge of various professional terms from different industries.
9. Polished, succinct, and grammatically correct written communication skills.
10. An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
11. Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
12. Experience working with API services/products, tools and documentation.
13. SQL Experience.

#J-18808-Ljbffr

Client Success Manager The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales

We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report. The Opportunity We are looking for somebody who can dig until they find that one piece of information we need to know that others missed. In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments. If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you. Opportunity Description Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more. To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (Linked In profiles, social media), who are their direct and indirect competitors, and other valuable data points. For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts. For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments. Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources. Qualifications 4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research. Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred. Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files. Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources. Must be available to work during GMT+2 friendly business hours. Have strong written and verbal communication skills with spoken and written English. Compensation Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position. The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement. Next Steps If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you! Applications are exclusively received online directly to Travel Capitalist Ventures. The company strictly does not work with recruiters. #J-18808-Ljbffr

Introduction

Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner.

The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers.

The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

Duties & Responsibilities

• Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.
• Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.
• Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.
• Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.
• Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success.
• Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles.

Desired Experience & Qualification

Required

• 3+ years of excellence in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
• Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
• Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
• A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.

Preferred

• Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
• Bachelor's degree.

Attributes

• An energetic self-starter with a proactive attitude who can learn quickly.
• Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
• Professional demeanour, excellent written and oral communication skills.
• Able to thrive in a fast-paced continuous learning, continuous improvement environment.
• Positive energy and ability to handle stress in the face of challenges.

Package & Remuneration

HR Services, Recruitment & Selection.

#J-18808-Ljbffr

Introduction

Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner.

The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers.

The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

Duties & Responsibilities

• Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.
• Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.
• Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.
• Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.
• Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success.
• Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles.

Desired Experience & Qualification

Required

• 3+ years of excellence in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
• Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
• Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
• A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.

Preferred

• Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
• Bachelor's degree.

Attributes

• An energetic self-starter with a proactive attitude who can learn quickly.
• Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
• Professional demeanour, excellent written and oral communication skills.
• Able to thrive in a fast-paced continuous learning, continuous improvement environment.
• Positive energy and ability to handle stress in the face of challenges.

Package & Remuneration

HR Services, Recruitment & Selection.

#J-18808-Ljbffr

Introduction

Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner.

The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers.

The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

Duties & Responsibilities

• Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.
• Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.
• Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.
• Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.
• Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success.
• Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles.

Desired Experience & Qualification

Required

• 3+ years of excellence in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
• Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
• Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
• A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.

Preferred

• Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
• Bachelor's degree.

Attributes

• An energetic self-starter with a proactive attitude who can learn quickly.
• Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
• Professional demeanour, excellent written and oral communication skills.
• Able to thrive in a fast-paced continuous learning, continuous improvement environment.
• Positive energy and ability to handle stress in the face of challenges.

Package & Remuneration

HR Services, Recruitment & Selection.

#J-18808-Ljbffr

Introduction Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner. The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers. The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March. Duties & Responsibilities Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close. Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution. Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication. Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations. Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success. Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles. Desired Experience & Qualification Required 3+ years of excellence in client-facing project management of advanced online sample projects. Functional knowledge of survey platforms, such as Survey Monkey, Decipher, or Qualtrics. Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables. Native-like fluency in business English, with a wide knowledge of various professional terms from different industries. A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position. Preferred Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients. Bachelor's degree. Attributes An energetic self-starter with a proactive attitude who can learn quickly. Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure. Professional demeanour, excellent written and oral communication skills. Able to thrive in a fast-paced continuous learning, continuous improvement environment. Positive energy and ability to handle stress in the face of challenges. Package & Remuneration HR Services, Recruitment & Selection. #J-18808-Ljbffr

Introduction Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner. The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers. The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March. Duties & Responsibilities Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close. Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution. Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication. Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations. Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success. Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles. Desired Experience & Qualification Required 3+ years of excellence in client-facing project management of advanced online sample projects. Functional knowledge of survey platforms, such as Survey Monkey, Decipher, or Qualtrics. Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables. Native-like fluency in business English, with a wide knowledge of various professional terms from different industries. A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position. Preferred Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients. Bachelor's degree. Attributes An energetic self-starter with a proactive attitude who can learn quickly. Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure. Professional demeanour, excellent written and oral communication skills. Able to thrive in a fast-paced continuous learning, continuous improvement environment. Positive energy and ability to handle stress in the face of challenges. Package & Remuneration HR Services, Recruitment & Selection. #J-18808-Ljbffr