Manager Case Management

Roodepoort, Gauteng AfroCentric Group

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Job Description

Position Purpose:

To manage the clinical operations to ensure best clinical practice and success is achieved for members and that Service Level Agreements are met in order for the scheme and organisation to remain sustainable and stable

Experience:

8 years experience including:

Medical industry experience in Renal, Mental Health and Alternative to hospital.

4 years medical industry experience.

4 years management experience in medical industry.

Qualifications:

Registered Nurse with professional membership. Post basic qualification in management.

Accountabilities:

Compliance & Risk Management

  • Ensure legal and regulatory compliance is upheld.
  • Monitor and address operational risks and governance issues.

Financial Management

  • Control expenses and identify cost-saving opportunities to meet financial targets.

Operating Model

  • Develop and execute operational plans aligned with delivery goals.
  • Improve internal processes and resolve operational conflicts.
  • Drive performance against service level agreements and quality standards.
  • Provide clinical oversight and manage clinical risks and outcomes.

Strategy Implementation

  • Translate departmental business plans into actionable team strategies.
  • Implement changes in response to external factors while maintaining best practices.
  • Align team plans with Medscheme's strategic direction.

Operational Leadership

  • Build and retain high-performing, motivated teams.
  • Manage team performance and support staff development.
  • Promote diversity and uphold Medscheme values.

Stakeholder Management

  • Maintain strong relationships with customers and stakeholders.
  • Address stakeholder needs and ensure effective treatment outcomes.
  • Respond to queries from bodies like the Council of Medical Schemes and Marketing.

Generic Objectives

Specific Deliverables

Operational Leadership

  • Select, retain and grow high performing teams
  • Create highly motivated and engaged operating environments

Stakeholder Management

  • Ensure stakeholder queries, clinical needs and amendments are implemented to maintain a successful relationship and ensure maximum effectiveness of treatments paid for
  • Resolve queries and provide feedback for stakeholders such as the Council of Medical Schemes, Marketing and fund management

Operating Model

  • Track and drive team to achieve and maintain defined service level agreements and turnaround times at the defined and approved quality standards
  • Evaluate, enhance and implement processes and systems to improve profitability, effectiveness and organisational risk
  • Provide clinical management, support and analysis where appropriate
  • Analyse, assess and manage clinical outcomes and risks

Knowledge

-Understand and demonstrate agile development life cycles

-Knowledge and application of relevant legislation

Skills

  • Ability to manage Clinical and Financial risks effectively
  • Communication Skills
  • Innovates and Takes Risks
  • Task Management
  • Executive Business Writing Skills
  • Financial Acumen
  • Neural Network Architecture
  • Change Management
  • Ability to evaluate clinical challenges and needs
  • Quality Driven
  • Computer Technology Skills

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create

Should you not receive feedback within a month of applying, please consider your application unsuccessful

This advertiser has chosen not to accept applicants from your region.

Supervisor Materials Management

Westonaria, Gauteng R900000 - R1200000 Y GOLD FIELDS

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Job Description

South Deep is recruiting

This is an opportunity to bring your expertise to a dynamic and engaged team of professionals, working together to become the beacon of pride for our people, our communities, our stakeholders, and our shareholders.
At South Deep, we value each person's individual and collective contribution and support your ongoing development, helping you to achieve your career and our business aspirations.
POSITION:
Supervisor Materials Management
JOB GRADING:
C Upper
DEPARTMENT:
Commercial Services
SITE:
South Deep Gold Mine
The Supervisor: Materials Management ensures optimal procurement, storage, and distribution of materials for the operations, adhering to safety, risk and compliance standards. This role optimises warehouse processes, maintains accurate inventory data, and manages supplier relationships for timely material availability, whilst implementing best practices.

Minimum Requirements:

  • Grade 12 or equivalent
  • Certificate or Diploma in Materials Management or related
  • Minimum of 5 years' experience within the Materials Management Environment, preferably within the mining industry
  • Computer literate with a working knowledge of Microsoft Office packages
  • Be declared medically fit for the position and environment, as determined by a risk-based medical examination at the Gold Fields Occupational Health Centre and pass a Heat Tolerance Screening test, and such other tests as may be required to assess the applicant's suitability for employment

Key Competencies:

  • Proven personal safety record
  • Sound interpersonal skills with the ability to build and maintain a robust team and business relationships through ongoing engagement and collaboration
  • Storekeeping/store control certificate
  • Proven track record of warehouse monitoring and stock control
  • Working knowledge of material management systems and SAP
  • Proven diagnostic, problem-solving and decision-making skills
  • Strong planning, prioritisation, and organisational skills
  • Display a high level of motivation and has a strong work ethic
  • Display a high level of attention to detail and ensure accuracy in work
  • Able to handle conflict, work under pressure and manage time effectively

Duties and Responsibilities:

  • Ensure Health and Safety of self and team members by applying relevant standards and procedures in all planning and execution of activities
  • Perform inspections in accordance with the MHSA regulations and company standards
  • Contribute to the culture of Zero Harm by adhering to all requirements as laid down by legislation, Health & Safety policies and procedures and by the application of specific instructions to own work area and task completion
  • Enable efficient service delivery to Gold Field's internal and external stakeholders
  • Develop and maintain effective relationships with internal and external stakeholders
  • Manage teams, suppliers/stakeholders in accordanSuSce with agreed SLA's ensuring optimised delivery to the business
  • Manage and coordinate direct materials management requirements and execute in accordance with Gold Fields' policies and procedures
  • Plan and optimise warehouse and materials management activities to enable business continuity
  • Administer data in the materials management system, uphold the integrity of the stock data, and ensure that accurate information is available on reservations issued, stock received and current stock levels
  • Participate in the audit of materials management processes and remedy findings to ensure best practice and mitigate risks

Closing Date: 09 October 2025
Please note that the Gold Fields code of conduct strictly prohibits the exchange of any payment as part of its recruitment process.
Should you require any assistance or have any challenges in applying for a position, please contact the Recruitment hub on

Gold Fields is committed to the achievement and maintenance of diversity and equity in employment
NOTE: all relevant certificates must be attached to your CV in order to be considered for shortlisting

This advertiser has chosen not to accept applicants from your region.

Team Leader: Case Management

Roodepoort, Gauteng R250000 - R500000 Y AfroCentric Group

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Job Description

Position Purpose:

To lead the team and drive end to end processes in order to deliver a customer-centric business environment. Ensure that the operational area is aligned to Medscheme and client schemes strategic objectives. Provide holistic care that is personalised and accessible, managing the journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 - 3 Years Operational experience and 2 years management experience advantageous

2 years Leadership experience

1 year Experience in Quality Assurance, Workforce Planning and Recruitment

Qualifications:

Diploma in General Nursing and a Degree/Diploma in ICU

Compliance and Risk Management

  • Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team

  • Implemented team operational risk and governance structures, measures and frameworks are monitored and necessary action is taken to address issues, when necessary

Financial Management

  • Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets

Operating Model

  • Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project

  • Identify opportunities to improve the team's core operational internal processes and internal supply chain

  • Resolve team operational conflicts

  • Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery

Operational Implementation of Strategy

  • Plan and implement daily, weekly and/or quarterly operational changes within the team to respond to important external influences

  • Ensure relevant sections of the business plan are implemented in a manner that supports operational quality and meets the defined departmental priorities

  • Communicate the relevant sections of the team operational plan to facilitate buy-in of the employees

  • Ensure implementation of workplans in a way that maintains operational best practice and leads to continuous delivery improvement

Operational Leadership

  • Manage the operational performance of the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives

  • Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme

  • Support transformation through valuing diversity within the team and department

  • Behave in alignment with the Medscheme values

Stakeholder Management

-We are looking for a dynamic and results-driven leader to join our team, someone who can drive operational excellence, stakeholder engagement, and strategic delivery. The ideal candidate will ensure legal, statutory, and regulatory compliance is upheld, while implementing effective risk and governance frameworks. You will manage departmental expenses, identify cost-saving opportunities, and support financial targets. This role requires strong operational leadership, including the implementation of team plans, resolution of conflicts, and continuous improvement of internal processes. You will lead daily, weekly, and quarterly operational changes aligned with business priorities, ensuring best practices and consistent delivery. A key part of the role involves managing team performance, coaching and mentoring staff, fostering diversity, and creating a safe, engaging work environment. You will build and maintain strong relationships with internal and external stakeholders, address concerns professionally, and collaborate across departments to ensure timely resolutions. Additional responsibilities include onboarding new employees, maintaining quality standards, supporting ISO and compliance requirements, conducting performance reviews, and representing business capabilities in governance forums. You will also oversee resource planning, manage service levels, monitor trends, and drive customer satisfaction. Embracing digital transformation and agile methodologies is essential, as is the ability to adapt to changing business needs and ensure continuity during unplanned downtime. If you are passionate about leading teams, driving strategic outcomes, and making a meaningful impact, we invite you to apply.

Generic Objectives

People Leadership:

-Lead and inspire your people and drive team collaboration.

-Develop and support your people growth by focusing on their strengths

and styles.

-Coach and enable team to maximise their potential.

-Empower your people with skills to improve confidence, knowledge and communication

skills.

-Amplify your people's imagination and self

-learning.

-Create a safe and happy working environment that inspires all, adapting to needs of

your people.

-Manage, monitor leave and wellness of your people.

-Recognise and appreciate excellence and team collaboration in real

-time.

Continuous improvement:

-Identify areas of improvement and solving for sustainable solutions through root cause analysis, lean six sigma methodologies

and feedback loops.

-Assist with user acceptance testing and coach your teams through changes.

-Demonstrate excellence in communication and daily

performance management.

Workforce Management:

-Perform Resource planning, forecasting and management across all channels and touch points.

-Manage and plan downtime when required.

-Manage work volume and ensure service levels are met and improved.

Business Continuity Management:

-Understand how to manage business continuity and unplanned downtime.

-Manage incidents and service level

continuity.

Manage and Maintain Operational Content:

-Represent the business capability in the organisation's governance model.

-Collaborate with solution

capabilities and product owners to ensure operational content enables the implementation of all business strategies.

-Manage and maintain consistency

of all Standard Operating Processes and Operational Resources by working collaboratively with capability owners and forums.

-Attend and participate

in all required forums in the governance model, supporting all roles in the business model.

Manage Performance:

-Motivate the team to achieve the organisational goals.

-Manage timelines and priorities to ensure business goals are met.

-Conduct performance reviews and align to frequent coaching.

-Provide exceptional organisation and focus for the team. Conduct performance management.

Recruitment Management:

-Manage and adhere to all recruitment policies and processes.

-Empower and enable new employees ensuring all resources are

ready to ensure a seamless and engaging on boarding.

Relationship Management:

-Collaborate and manage all stakeholders proactively.

-Understand your stakeholders needs.

-Build and establish relationships

at all levels with external partners and internal departments so ensure that timeous resolutions are found to any problems that may arise.

-Develop, maintain and improve consistent client communication and engagements. Be a brand ambassador.

Perception Management:

-Support the business objectives and drive customer satisfaction through the required metrics.

-Monitor trends and provide

possible improvements. Lead the delivery of excellence in customer satisfaction.

Quality Management:

-Manage the implementation of the Quality Management Framework with adherence to standards.

-Empower and drive the ISO and compliance requirements set by the business, monitor and improve.

-Perform quality evaluations for team members and peer to peer

reviews. Understand and drive digital transformation:

-Understand and embrace technology and attributes required in a Digital Environment.

-Empower

the digital agile way of working to optimise efficiencies, improve communication and collaboration.

Knowledge

-Health Care Industry

-Knowledge and application of relevant legislation and regulations

-Knowledge, application and improvement of policies and procedures

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create

Should you not receive feedback within a month of applying, please consider your application unsuccessful

This advertiser has chosen not to accept applicants from your region.

Analyst - Business Analyst Enterprise Programme Management cial Operations SA

Roodepoort, Gauteng R250000 - R450000 Y MTN

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Job Description

1. Mission/ Core purpose of the Job

The Business Analyst's (Limited Duration Contract) mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

  • Elicit, clarify and document business requirements, user stories, and acceptance criteria.
  • Partner with stakeholders and technical teams to drive end-to-end solution delivery.
  • Define project success factors and metrics to track achievement of business objectives.
  • Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
  • Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

  • Highly dynamic and fluctuating telecommunications industry
  • Highly competitive market with new and established competitors
  • Fast moving industry
  • Legislative changes
  • Changes in the global GSM and ICT market affects developments in future revenue environments
  • Interdependency of systems and the need to understand other systems
  • Changes in the business, will impact on the business plan, processes, and reporting
  • High cross-functional dependency to deliver timeously
  • Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance
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