50 Management Positions jobs in Centurion

To analyze, reconcile, process information on a Claims account. To assess various type of claims submitted electronically / paper or received via fax or e-mail. Assessing must meet both quality and quantity set standards. To do corrections on accounts as requested by other departments or the Scheme. To complete Reversals as requested by Internal Clients or any other third parties.

• Grade 12
• Tertiary Qualification

Experience

• Medical Scheme Administration Experience 2 years essential
• Assessing experience 2 years plus essential
• Extensive understanding of the Administration System essential
• Knowledge of Reference Price List essential
• In-depth knowledge of Medical Scheme Rules essential
• MS Office
• Medical Scheme Act essential
• Knowledge of Medical Aid Legislation and regulations essential
• Knowledge of ICD 10 codes essential
• Knowledge of PMB legislation essential

• Reconcile member or provider claims received.
• Accurate daily assessing of targets.
• Manage quality error percentage.
• Ensure consistent and excellent application of set standards and Scheme Rules.
• Excellent administrative skills e.g. daily record keeping.
• Escalate requests for corrections to relevant Consultant.
• Follow up and resolve routed enquiries.
• Good Communication
• Good administration skill's, including record keeping and the ability to work under pressure
• Must maintain a high level of productivity to asses claims daily targets set
• High attention to detail in order to identify system risks or process shortfalls
• Must be quality aware and quantity orientated
• Operating System knowledge
• Excellent time management in order to manage deadlines
• Excellent in query resolution

Our client is seeking an experienced Data Management Capability Lead to be based at their Centurion office. The role is responsible for leading the organisation's data capability centre, with a focus on SAP data migration, governance and ECC to S/4HANA transitions. The successful candidate will oversee end-to-end data programmes, build internal capability and ensure delivery across complex SAP landscapes.

Key Focus Areas:

• Strategic Leadership – Design and implement SAP data migration frameworks, manage ECC to S/4HANA transitions and set governance standards.
• Migration & Innovation – Deliver structured SAP data migrations using advanced tools (Data Services, LTMC, LSMW, ABAP, SQL) and implement SAP MDG.
• Capability Building – Develop and mentor consultants, data stewards and graduates into client-facing roles.
• Client Engagement – Facilitate readiness workshops, ensure compliance with POPIA and ISO27001 and advise stakeholders at the executive level.
• Delivery Management – Govern data project milestones, from mock loads to cutovers and reconciliations, ensuring business continuity and quality.

Minimum Requirements:

• Bachelor's degree in Information Systems, Computer Science, Data Science, or related field.
• SAP Activate Project Manager Certification.
• SAP MDG Certification and DAMA-DMBOK2 knowledge/certification.
• PMP or Agile/Scrum certification.
• 15+ years in SAP programmes, with at least 5 years leading large-scale data migration and governance portfolios.
• Proven experience across ECC, S/4HANA, IS-U, Real Estate, Retail, and Public Sector.

This is a senior leadership opportunity for a highly experienced professional with a strong track record in SAP data transformation. If you meet the requirements and are interested in this role, please apply.

Please note: Only shortlisted candidates will be contacted.

?Assessment on all applications for dispute resolution to determine jurisdiction.

?Identification of issues in dispute in terms of Section 39 of the CSOS Act.

?Prepare Notice 43 and 44 in terms of the CSOS Act.

?Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.

?Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.

?Prepare file for Conciliation hearing.

?Managing and capturing reports on case management system in the division.

?Assist with telephone complaints as well as walk-in applicants.

?Provide weekly feedback to complainants.

?Prepare monthly reports on all matters.

?Maintain diary of all matters.

?Assist with ad hoc administrative support and duties within the division.

?Degree in Law (NQF 7).

?2 ? 3 Years experience in Dispute Resolution processes or the legal environment,

?Knowledge of the Dispute Resolution process and Community Schemes.

?Deadline focused.

?Strong work ethic.

?Team player.

?Knowledge of computerized telephone management system.

?Basic administrative functional knowledge (typing and filing).

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM
is seeking a mid-level Environmental Data Manager to support our enterprise environmental data management system (EarthSoft EQuIS). The ideal candidate will have a strong understanding of environmental data and terminology, good communication skills, and the ability to collaborate with both technical and non-technical stakeholders. As a team Lead, you will be responsible for guiding a high-performing team toward achieving operational and strategic goals. You'll serve as a mentor, problem-solver, and project driver—ensuring that team efforts align with broader organizational objectives. This role demands a balance of technical expertise, emotional intelligence, and leadership acumen.

This position offers the flexibility of a hybrid work schedule including both in-office and remote work options and will be located in Pretoria, South Africa (Centurion office).

Management Responsibilities:

• Collaborate with cross-functional teams to ensure alignment with business goals.
• Lead, coach, and motivate a team of professionals to meet performance targets by fostering a culture of accountability, collaboration, and continuous improvement
• Conduct regular one-on-ones, performance reviews, and career development planning
• Set strategic direction and provide clear guidance to align team efforts with organizational goals.
• Cultivate a high-performance culture that values collaboration, inclusivity, and continuous improvement.
• Lead regular check-ins and performance reviews to support growth and accountability.
• Oversee financial planning, including budgeting, forecasting, and resource allocation.
• Drive talent development by identifying skill gaps and enabling upskills and career progression.
• Manage end-to-end project execution, ensuring timely delivery and quality outcomes.
• Contribute to business strategy, offering insights for growth and innovation.
• Mentor and coach team members for career growth
• Build and maintain strong relationships with internal and external stakeholders
• Support resource planning and allocation to ensure optimal team utilization.

Technical Responsibilities:

• The ideal candidate will be able to understand requests from environmental subject matter experts.
• Gather, organize, and validate field data from environmental monitoring activities such as air, soil, and water quality assessments.
• Manage field and analytical data in relational database systems like EarthSoft EQuIS, Locus EIM, or other environmental databases.
• Conducting QA/QC for electronic data deliverables with laboratory analytical data to ensure quality.
• Generating standardized report output through software tools like EQuIS or EIM.
• Prepare environmental data summaries and compliance reports for submission to regulatory agencies.
• Utilize statistical tools and predictive modeling techniques to assess environmental impacts and forecast trends.
• Design and create dashboards and visualizations using platforms such as Power BI or EQuIS Enterprise.
• Ensure data meets reporting standards and guidelines set by local, state, and federal authorities.
• Responsible for generating Borelogs through multiple platforms like gINT, open source, or EQuIS.
• Supporting legacy data migrations to EQuIS/EIM as needed, ensuring proper formatting and compatibility.
• Collaborate with stakeholders, project managers, and team members to achieve project objectives efficiently.
• Provide technical support to field sampling teams and act as a liaison between the project staff, analytical laboratory, data validator, and GIS analysts.
• Research state and federal regulations necessary to manage action levels or clean-up criteria.

Qualifications

Minimum Requirements:

• Bachelor's/master's degree in environmental engineering, Environmental Science, or a related discipline plus tem (10) years of relevant experience in environmental data management or consulting, with hands-on experience in EQuIS, LOCUS EIM, ESDAT, or similar databases or demonstrated equivalency of experience and/or education.
• Expertise and experience with environmental data and database systems (MS SQL Server, MS Access). Expertise with relational databases such as EarthSoft's Environmental Quality Information System (EQuIS) /EIM/ ESdat. Ability to continually analyze data at all stages for problems, logic, and consistency concerning field data collection, analytical reporting, and other expertise on EQUIS sub-tools (Collect, Edge, ArcGIS, highly desirable but not essential).
• Assist with projects globally and task delivery with high quality and within deadlines. Managing data (geological, Field data, chemical laboratory data) for technical report writing and interpretation as required by the team. Maintaining and updating various project dashboards using the web-based EQuIS Enterprise system; and preparing report-ready data tables, charts, and figures for internal review and external client reports.
• Project management duties include coordinating field events. Using the sample registry and Sample Planning module, create EDDs and load to EQuIS to track event closure.
• Proficient in EQuIS Collect Module, create and deploy different categories of forms and train field personnel on the same.
• Expert level understanding of Office 365, Excel, Power Query & Power Automate.
• Should be good in Documentation, including Data Management SOPs, Process Maps, Work instructions, Activity Analysis, and Task effort estimation
• Use of visualization tools like Power BI to help management make effective decisions for the environmental domain is desirable but not essential
• Knowledge of digital tools like Power BI, R Studio, KNIME Analytics, SQL, and Python is a plus but not mandatory.
• Strong organizational skills, with experience prioritizing, time management, and managing multiple tasks.
• Effective communication skills to interact with multidisciplinary teams and clients.
• Expertise in applying Six-Sigma techniques/analysis to the environmental data management process.
• Strong attention to detail with excellent analytical, judgment, and problem-solving capabilities.
• Comfortable running meetings and presentations

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID:
J

Business Line:
Geography OH

Business Group:
DCS

Strategic Business Unit:
Enterprise Capabilities

Career Area:
Engineering

Work Location Model:
Hybrid

VACANCY - JMC (Journey Management Centre) Operator – TSU International - Centurion
Job Feed
TSU International is looking for a JMC Operator who will be responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against direct and indirect threats, to minimize risk to both the client and the company.

Your Daily Tasks Will Include
Telephone management

• Trauma management:(Medical Alert)
• Kidnap & ransom
• Security advice
• Answers telephone in the prescribed manner
• Notes the info received and emergency of the call
• Formulates a plan regarding the situation
• Gives emergency trauma support (Level one First aid and CPR)
• Activates Emergency response
• Activates the call tree (set out by clients)
• Follow up and feedback on call received via call tree.

Monitoring of PC's

• All emails received are processed and distributed to the relevant persons
• Constantly monitors the travels
• Monitors Global incident map, upcoming risks, and threats
• Records of possible incidents or risks of travellers abroad via the internet.
• Receives and distributes important information to travellers and Security heads. (South Africa, Africa & Rest of the World)

Monitoring of TV channels

• Monitors only relevant news-related sites (Sky News, BBC, CNN, Al Jazeera, ETV world)
• Searches proactively for any emergencies relevant to the travellers.
• Report on any current or potential emergency to the relevant country heads (South Africa, Africa & Rest of the World) for approval.
• Draws up reports of potential threats to the relevant appointed country heads

Administration

• Dropbox – Establishes activity tracking, reports, and record procedures for service providers while performing their duties for future reference.
• Completes all incidents reports forms
• Briefs and liaises with all parties and individuals relevant to the Standing operational procedure

Executive Protection

• Monitors Drivers, CPOs (Contact & liaise with Service providers three times a day)
• Ensures Satraps are communicated
• Ensures a 24/7 dedicated line available to travellers (tbc)
• Assists with the needs of all Travellers, escalates to relevant service providers, relevant persons, or Security Companies.
• Assists the Service Providers when needed (24/7)

TSU Protect App

• Monitor all emergencies
• Ensure feedback is given to relevant clients
• Assist Vehicles with tracking of relevant emergency
• Do regular tests on both TSU&AM platforms (at least once a week)
• Ensure all tactical and armed response vehicles are signed on

What Will Make Your Application Successful

• Minimum qualifications
• Grade 12/Matric
• Certifications
• Grade A registration with Private Security Industry Regulatory Authority (PSIRA)
• Licences
• Valid Code 8 driver's licence
• Training courses
• PSIRA compulsory
• First Aid Level 3
• Knowledge
• Knowledge and understanding of security procedures and policies
• Investigations
• Emergency procedures

Experience

• 5 Years of security industry-related experience. - Private Security Industry Regulatory Authority (PSIRA) and the Safety and Security

Sector Education and Training Authority (SASSETA)

• 5 Years Control room experience with high profile clients - Private Security Industry Regulatory Authority (PSIRA) and the Safety and Security Sector Education and Training Authority (SASSETA)
• Experience in Global Risk Awareness

Technical competencies

• Administrative skills
• Telephone skills
• Computer literacy
• Risk management ability

Decision-making skills

Personal competencies

• Positive attitude.
• The ability to function during a twelve-hour rotating shift
• Level of expressiveness expected on executive level.
• Good communication, reporting, and writing skills.
• Good verbal communication with the various levels of people and structures

in the executive environment, read, write, and speak fluent English.

• Trustworthy and committed to the Journey Management Centre
• Ability to maintain confidentiality.
• Dedication and integrity.
• Patience, endurance, and determination
• Good and extended knowledge of Control Room procedures and policies
• Able to handle high-pressure situations.
• Good and fast decision-making skills.
• Able to work extensive hours as and when required.
• Able to take initiative when required.
• Must be a team player, but also be able to operate independently.
• Be proficient with telephone, email, and radio operations
• Ability to analyse information, determine its relevance and importance, and

route it appropriately

• Remain alert & responsive
• Ability to provide clear, concise, and factually accurate incident briefs to senior

officers, both in person, via telephone, and via email.

• The proper personal control, tact, and judgement required to operate in an

environment high in operational tempo.

• Presentation skills.
• Administration and record keeping of all aspects of the operations.
• Diplomatic and liaison skills.
• Dress codes and etiquette
• Self-motivated and highly disciplined regarding the various aspects and

requirements of executive protection.

• Independently preparing planning/reports
• Proficient in protocol and liaison procedures
• Good verbal communication,
• Pays attention to detail,
• Methodical, diplomatic,
• Able to handle pressure/conflict,
• Results-orientated,
• Good numerical ability,
• People management skills,
• Able to retain optimism despite setbacks,
• Self-motivated.
• Proactive Planning

Problem solving, planning, and decision making

Problem solving

• Manages, prioritises, and strategizes work volumes that require creative problem-solving within a short framework, considering the primary job function and the well-being of the traveller
• Short notice for tasks requires specialized planning to accommodate requests.
• There is considerable pressure due to numerous operational decisions within a short time frame, resulting in definite stress, and decision-making often extends beyond normal measures
• When financial expenses are incurred, a referral up the relevant call tree is required.
• Make decisions based on limited information

Planning

• Daily reporting by country alert (medical or security), per visitor, per incident
• Daily country alert as above report becomes an average weekly report
• Weekly report becomes an average monthly report, into a quarterly report, into a yearly report
• Daily shift handing over reports
• Occurring Incident report to supervisor as and when required.
• Threat assessment report on request
• Risk assessment report on request

Decision making

• The primary consideration for decisions is the safety of the appointed traveller or executive
• The secondary considerations refer up the line when there is a Kidnap and Ransom, any Trauma or Cost involved needs to be referred to the Operational Manager.

Working conditions

• Shifts Work, weekends included
• 12 Hour shifts
• Shift change 30 minutes before shift starts
• Require own transport

Due to the confidentiality, sensitivity, integrity, and high profile of this type of work, all JMC operators will undergo integrity and polygraph testing continuously for the duration of their involvement with the Security Services. Failure of these tests will result in possible redeployment elsewhere within TSU International.

Physical requirements

• Job concentration of demand
• Sitting for extended periods of time
• Repetitive task with few breaks

Remuneration
Negotiable, depending on skills and experience.

Candidates should apply via the Breeze link provided on or before the end of business on 15 October 2025. Late applications will not be accepted. Only applications received via the link will be considered.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

A well-established business is seeking to appoint a Head: Supply Chain Management

To lead and establish appropriate Supply Chain Management (SCM) principles within the organization by developing, implementing, enforcing and maintaining policies, standards and processes in line with legislation and the strategic objectives of the corporate plan

Minimum Education and Experience:

• 3 Year Degree in Supply Chain Management
• MCIPS diploma
• Experience within a state-owned entity Procurement environment 10 years
• Experience as head of procurement / Manager: SCM 7 years head of procurement and 10 years Manager SCM.

Critical Competencies

• Microsoft Office
• Knowledge / Experience Procurement Systems
• Legislative and Regulatory Requirements
• Public sector including State-Owned Enterprises (SOE) Procurement Procedures
• Finance Principles

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

For more information please contact:

Mandy Scullard

Division: Governance

Reference No: 5916

Location:

Centurion, Gauteng, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 15

Job Posting Salary: R891,176.00

Job Posting End Date: 21 Oct 2025

The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
Purpose of the Job:
Reporting to the Senior Manager: Risk Advisory and Business Continuity, the successful incumbent is responsible to plan, design, implement, monitor and communicate risk management processes and programmes within the RAF.

Key Performance Areas
Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.
• Provide inputs into policies and regulations.

Enterprise risk management

• Research and keep up-to-date with corporate governance best practices and policies to implement within the RAF's risk management environment.
• Gathers and compiles data related to risk from internal and external resources.
• Identifies risks by analysing data, observing processes and talking to people.
• Drafts and delivers reports outlining findings, identifying and explaining potential risks and recommending solutions.
• Select, develop and implement appropriate risk assessment models or methodologies.
• Participate in the development, , implementation and maintainance of risk management processes and strategies.
• Participate in the development of risk mitigation strategies that are appropriate, implementable and that associated targets are achievable for business units.
• Promote effective enterprise risk culture across RAF including development of newsletters, creating awareness and faciliting appropriate training.
• Make use of business intelligence tools to conduct various types of risk assessments, scenario analysis, risk modelling and reviews at all levels of the organisation.
• Facilitate the identification of risks, essessment, evaluation, communication, monitoring and reporting on risks.
• Ensure that risk registers and Control / Control /Action Plans (Task) registers are kept up to date.
• Review the adequacy and effectiveness of controls including validation of progress as reported by management.
• Facilitate identification and monitoring of key risk indicators and risk tolerance levels.
• Collaborate with other assurance providers to ensure identification and reporting of risks and assessment of the adequacy and effectiveness of management internal controls.
• Coordinate monthly engagements with the business on risk registers, incident reporting and monitoring of key risk indicators.
• Coordinate Risk Champion meetings in the relevant processing centre.
• Maintain input and data quality of the Risk Management System / tool.
• Provide advice to management on emerging risks and mitigation options and on the adequacy and effectiveness of existing and future controls.
• Represent Risk Management in management committee meetings, SCM and other assurance provider's forums.
• Perform annual process self assessment to improve the risk maturity for the relevant processing centre.

Reporting

• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
• Report on emerging and materialised risks leading to the review of risk registers to identify control gaps.
• Preparation of monthly, quarterly, annual and ad-hoc reports.
• Ensure proper management and maintainance of official records.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Facilitate adequate communition concerning key risks.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant internal and external activities and events.

Qualifications And Experience

• Bachelor's Degree/ Advanced Diploma in Economics / Risk Management related qualification.
• Relevant 5-7 years' experience in an Enterprise Risk Management environment.

Technical And Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Understanding of corporate governance standards and practice.
• Understanding of risk management frameworks and applicable laws.
• Strong stakeholder relations management.
• Understanding of King IV report.
• Knowledge of ISO 31000.
• Ability to quantify risks.
• Ability to make use of data analytics tools and risk modelling techniques.
• Ability to analyse complex data and information.
• Excellent communication.

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants' responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.