412 IT Support jobs in Sandton

Reference: BIT -MNa-4
A manufacturing business, deep in the East of Johannesburg, is looking for a Systems Support Analyst with experience on JD Edwards / ERP applications, that will support and maintain various systems.

• Matric with Mathematics (not Maths Literacy)
• BCom in related field (can also be BCom Accounting)

• 5 years' experience in System Support
• Project Management Experience
• Prince2 Methodology
• ERP Experience such as JD Edwards, SAP or Navison
• Process Improvement Experience

• Improve systems
• Support systems
• Maintain systems
• Support integrations
• Write and update procedures
• Prepare technical reports
• Perform unit testing

Company Description

-At De Beers Group our purpose is to Make Life Brilliant.

We're the world's leading diamond company – a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

If you enjoy uncovering insights, solving problems, and helping diverse teams plan and achieve their goals, this role could be a great fit for you. With strong analytical thinking, you communicate effectively across all levels, simplifying complex ideas and making them accessible to a wide audience.

Come and be part of our team. We're shaping the future of a global business with an innovative mindset and a fascinating product.

In return, we provide you with the space and support to grow and achieve your ambitions.

Job Description

-The role of the System Support Analyst is responsible for ensuring the smooth and efficient operation of systems by proactively monitoring processes, identifying conflicts or inefficiencies, and working closely with business users to propose and implement effective solutions.

The successful candidate will engage with a wide range of internal and external stakeholders to support system functionality and continuous improvement.

Key Responsibilities:

• Manage incidents, problems, and vulnerabilities for in-scope applications.
• Act as first-line support, troubleshooting and escalating to vendors when necessary.
• Monitor and maintain application performance, ensuring compliance with IT controls and audit requirements.
• Support code deployments via Azure pipelines and assist with release planning and user training.
• Co-ordinate the development of the test plan and test cases and facilitate testing activities including User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer cloud resources and manage system access roles in line with audit procedures.
• Collaborate with business data analysts to identify process improvements and contribute to the development backlog.
• Assist with the design of Power Apps and Power BI reports to enhance business efficiency.
• Work closely with data analysts to support system-dependent solutions.
• Engage with internal stakeholders across global teams (UK, Botswana, South Africa, Namibia, Antwerp, China), including IT, Sales, Production, Pricing, Development, and Sustainability.
• Liaise with external stakeholders such as customers, third-party service providers, technical support teams, and suppliers.
• Promote and participate in all Safety, Health, and Environment initiatives.

Qualifications

• -An undergraduate qualification (Diploma or equivalent) in the relevant Information Management (IM)/Information Technology (IT) or functional discipline.

Knowledge and Experience Required:

• 2–3 years of experience in a multinational, multicultural environment.
• Proven track record in IT service delivery and vendor management.
• Strong stakeholder engagement capabilities, delivering high-quality interactions.
• Exposure to relevant business applications and operational processes.
• Understanding of Information Management (IM) Architecture and its strategic alignment.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and processes.
• Experience with SAP GRC and authorization management.
• Ability to collaborate effectively across organizational and functional boundaries.
• Sound knowledge of governance and quality assurance practices, ensuring regulatory compliance.

Skills:

• Demonstrated ability to manage administrative tasks efficiently.
• Quick learner with the ability to grasp complex business processes and identify areas for improvement.
• Strong analytical and problem-solving skills.
• Proactive and self-motivated, with a commitment to follow through.
• Skilled in building strong, effective working relationships.
• Clear, concise, and creative communicator with both internal and external stakeholders.
• Capable of working independently with a high level of attention to detail.

Background Checks

• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Additional Information

-Who We Are: De Beers Group - DBSSSA

De Beers Sightholder Sales South Africa (DBSSSA) is a division of De Beers Consolidated Mines (DBCM). DBSSSA sorts and values DBCM's rough diamond production sourced from mines located in South Africa (currently Venetia Mine).

We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We're constantly developing new ways to make an impact and build a beneficial legacy. We call it 'Building Forever' - it's fundamental to our pioneering spirit and the purposeful way we do business.

Our Values:

Put Safety First – We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate – We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Pull Together – Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust – We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.

Show we Care – The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Shape the Future – We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing date: 19 September 2025

Company Description
At De Beers Group our purpose is to Make Life Brilliant.
We're the world's leading diamond company – a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

If you enjoy uncovering insights, solving problems, and helping diverse teams plan and achieve their goals, this role could be a great fit for you. With strong analytical thinking, you communicate effectively across all levels, simplifying complex ideas and making them accessible to a wide audience.

Come and be part of our team. We're shaping the future of a global business with an innovative mindset and a fascinating product.

In return, we provide you with the space and support to grow and achieve your ambitions.

Job Description
The role of the System Support Analyst is responsible for ensuring the smooth and efficient operation of systems by proactively monitoring processes, identifying conflicts or inefficiencies, and working closely with business users to propose and implement effective solutions.

The successful candidate will engage with a wide range of internal and external stakeholders to support system functionality and continuous improvement.

Key Responsibilities

• Manage incidents, problems, and vulnerabilities for in-scope applications.
• Act as first-line support, troubleshooting and escalating to vendors when necessary.
• Monitor and maintain application performance, ensuring compliance with IT controls and audit requirements.
• Support code deployments via Azure pipelines and assist with release planning and user training.
• Co-ordinate the development of the test plan and test cases and facilitate testing activities including User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer cloud resources and manage system access roles in line with audit procedures.
• Collaborate with business data analysts to identify process improvements and contribute to the development backlog.
• Assist with the design of Power Apps and Power BI reports to enhance business efficiency.
• Work closely with data analysts to support system-dependent solutions.
• Engage with internal stakeholders across global teams (UK, Botswana, South Africa, Namibia, Antwerp, China), including IT, Sales, Production, Pricing, Development, and Sustainability.
• Liaise with external stakeholders such as customers, third-party service providers, technical support teams, and suppliers.
• Promote and participate in all Safety, Health, and Environment initiatives.

Qualifications

• An undergraduate qualification (Diploma or equivalent) in the relevant Information Management (IM)/Information Technology (IT) or functional discipline.

Knowledge And Experience Required

• 2–3 years of experience in a multinational, multicultural environment.
• Proven track record in IT service delivery and vendor management.
• Strong stakeholder engagement capabilities, delivering high-quality interactions.
• Exposure to relevant business applications and operational processes.
• Understanding of Information Management (IM) Architecture and its strategic alignment.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and processes.
• Experience with SAP GRC and authorization management.
• Ability to collaborate effectively across organizational and functional boundaries.
• Sound knowledge of governance and quality assurance practices, ensuring regulatory compliance.

Skills

• Demonstrated ability to manage administrative tasks efficiently.
• Quick learner with the ability to grasp complex business processes and identify areas for improvement.
• Strong analytical and problem-solving skills.
• Proactive and self-motivated, with a commitment to follow through.
• Skilled in building strong, effective working relationships.
• Clear, concise, and creative communicator with both internal and external stakeholders.
• Capable of working independently with a high level of attention to detail.

Background Checks

• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Additional Information
Who We Are: De Beers Group - DBSSSA
De Beers Sightholder Sales South Africa (DBSSSA) is a division of De Beers Consolidated Mines (DBCM). DBSSSA sorts and values DBCM's rough diamond production sourced from mines located in South Africa (currently Venetia Mine).

We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We're constantly developing new ways to make an impact and build a beneficial legacy. We call it 'Building Forever' - it's fundamental to our pioneering spirit and the purposeful way we do business.

Our Values
Put Safety First
– We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate
– We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Pull Together
– Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust
– We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.

Show we Care
– The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Shape the Future
– We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing date: 19 September 2025

Reference: HC -Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

Overview

Role: L2 Infra Engineer

Location: Johannesburg, South Africa

Job type: Contract

• Respond to and resolve escalated infrastructure issues from L1 support.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with L3 engineers and vendors for complex issue resolution.
• Manage Infrastructure Operations, Develop Automation & Scripting (e.g., PowerShell, Bash, Python).
• Maintain Documentation & Compliance.
• Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and ticketing systems (e.g., ServiceNow, Jira).
• Maintain accurate documentation of systems, configurations, and procedures.
• Ensure compliance with internal policies and external regulations (e.g., ISO 27001, PCI-DSS).
• Participate in audits and provide technical evidence as needed.

• 4+ years of experience in IT infrastructure support or systems administration.

Thanks & Regards,

Pooja K | Technical Recruiter

UK/EU AmpsTek Services Limited

Mail ID:

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

Job Description

Role Designation: Technical Support Executive

Language: German & English

Provide 1st level technical support, service restoration, fulfillment of service requests and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per prescribed timelines.

Analytical and Problem-solving skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
• Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
• Display ownership and accountability
• Quickly build trust and confidence with customer
• Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

• 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S
• Basic networking knowledge

Time Management Skills

• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Ability to Multitask

Communication & Relationships Skills

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
• Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

• Communicate at all levels
• Ability to work across organizational and professional boundaries
• Excellent verbal and written communication skills
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to prioritize workloads.
• Work to tight deadlines / service levels
• Business etiquette
• Broad knowledge of IT products, services and terminology

Aptitudes

• Identification of problems and solutions
• Analysis of data
• Presentation of technical functionality to a non-technical audience
• Working knowledge of MS Office products
• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
• Ability to work as part of a team or on own initiative.
• Customer focused
• Proactive
• Self-Motivated
• Patient
• Innovative
• Flexible

• To improve user confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• To participate in an on-call rota, providing 24 hours, first line support service to users.
• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
• Update incidents with detailed and relevant information in a timely and effective manner.
• Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution.
• Escalate an incident or troubleshoot tickets according to the company escalation processes.
• Ensure Customer Service Level Agreements are met or exceeded.
• Respond to customer enquiries in a timely and efficient manner.
• Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Always ensure customer/user confidentiality and data protection

• Experience (12-18 Months)
• Willingness to work in rotational shifts
• Experience of at least 12 – 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Understanding of ITIL working practices
• Problem solving associated with a mixed computing environment.

Country: South Africa

State / Region / Province: South Africa

Work Location: All - South Africa

Interest Group: Infosys South Africa PTY LTD

Company: Infosys South Africa PTY LTD

Role Designation: 232BPRCEXE Process Executive

• Package : R per annum (All-inclusive package)

Requirements :

• A Matric certificate plus a bachelor’s degree in civil engineering / architecture /Quantity Surveyor / at NQF Level 7 as recognized by SAQA. A minimum of 5 years at Middle/Senior Management experience in infrastructure technical support services in the built environment and or housing delivery in architecture/civil engineering/quantity surveying/. Possession of a Pre-Entry Certificate for SMS. Possession of a valid driver’s license. The candidate should have in-depth knowledge of National Building Standards Act of 1977 and Regulations; PFMA/DoRA/Treasury Regulations, Practice Notes, Instructions, Circulars; Construction Industry Development Board Act of 2000 and Regulations; Project and Construction Management Act of 2000. Quantity Surveyors Profession Act of 2000. Registration with one of the professional bodies above. COMPETENCIES & SKILLS: Technical design & analysis of built environment drawings. Competency in Green Building Standards and innovation in the built environment will be an added advantage. Financial Management. Strategic and Leadership management. Change Management. Conflict Management. Good written and verbal communication skills. Self-motivated. Work well under pressure. Good Interpersonal skills. Reliable and Responsible. Positive attitude ability to communicate at all levels of management and manage multiple teams.

Duties :

• Manage the development and review of the Department norms and standards and ensure adherence to the NHBRC Home Building manual. Develop, review and monitor the implementation of built environment innovations and best practices. Manage and improve efficiency of the project quality assurance inspectorate work engineering and architectural, technical support services in adherence to standard operating. Oversee the management of the process of final inspections on houses built to ensure compliance to building regulations, norms and standards and including standard operating procedures before payment to of contractors. Managing the process of quality inspections against designs, norms and standards building regulations. Manage the provision of the technical support services to the Department. Manage the development and implementation of alternative energy and monitor the implementation of Energy Efficiency initiatives and identify suitable Renewable Energy initiatives for subsidized housing in the province. Management of the business units. Maintenance of discipline. Management of performance and development.

Notes :

• No late applications will be considered. No faxed or emailed applications will be accepted. The Gauteng Department of Human Settlements promotes equal opportunity and aims to implement affirmative action measures to address the disadvantages in employment. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the department’s equity plan. Candidates whose appointment will promote representativity in terms of race, disability, youth & gender will receive preference. Whites, Indians, Coloureds and Persons with disabilities are encouraged to apply. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Applications should be submitted strictly online at and it should be accompanied by a new Z83 and a comprehensive Curriculum Vitae (CV) only. Certified copies of qualifications, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job) will be limited to shortlisted candidates only. Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. For all SMS positions, the successful completion of the Public Service Senior Management Leadership Programme as endorsed by the National School of Government and the Pre-entry SMS certificate must be submitted prior to appointment. For more details on the pre-entry course visit: Following the interview and exercise, the selection panel will recommend candidates to attend a generic management competency assessment (in compliance with the DPSA Directive on the implementation of competency-based assessments). The competency assessment will be testing generic management and development for SMS posts. The Department reserves the right not to make appointment(s) to the advertised post(s).

Employer : Department of Human Settlements

Location : Johannesburg

Closing Date :

Criteria Questions

Do you have a Matric certificate plus a bachelor’s degree in civil engineering / architecture /Quantity Surveyor / at NQF Level 7 as recognized by SAQA?

Do you have a minimum of 5 years at Middle/Senior Management experience in infrastructure technical support services in the built environment and or housing delivery in architecture/civil engineering/quantity surveying?

Are you in possession of a Pre-Entry Certificate for SMS?

Are you in possession of a valid SA drivers license?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.

Join to apply for the Technical Support Representative role at RELX .

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years of relevant experience.
• Experience with software support, including troubleshooting and usability support.
• Experience with internet troubleshooting and website support.
• Supporting accounting applications is a plus.
• Experience with enterprise systems, hardware, or billing support is a plus.
• Ability to multitask across calls, emails, and chat support.
• Quick understanding of key terms for troubleshooting.
• Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call .