167 IT Support Specialist jobs in Johannesburg

Vacancy: Support Specialist

Location: Bryanston

Why Join Us?

Tax Consulting South Africa is a firm specialising in South African and international tax law. We are committed to delivering trusted, tailored solutions to our clients, ensuring their tax compliance while preserving their wealth. Here, you will find a place to grow both professionally and personally, with opportunities for continuous development and recognition.

Are you a seasoned professional with a knack for organsation and a passion for supporting high-performing teams? We are seeking a dedicated and detail-oriented Support Specialist to join our dynamic team. This role demands someone with grit, someone who is resilient, proactive, and capable of managing multiple tasks with finesse. If you thrive in a fast-paced environment and are committed to excellence, we want to hear from you

Qualifications:

• Proven experience in data capture and management.
• Excellent client correspondence skills, both written and verbal.
• Strong administrative and secretarial skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Resilient and determined with a strong work ethic and a can-do attitude.

Key Responsibilities

Administrative Support:

• Manage the Manager's calendar, schedule appointments, and coordinate meetings.
• Prepare reports and presentations.
• Provide comprehensive administrative support to the Manager and the team.

Data Capture and Management:

• Accurately enter and manage data in our systems.
• Maintain and update records, ensuring data integrity and confidentiality.

Client Correspondence:

• Handle client communications via email, phone, and in-person with professionalism and efficiency.
• Respond to client inquiries promptly and follow up on outstanding issues.

Communication & Liaison:

• Serve as the first point of contact for internal and external queries.
• Take minutes during meetings and follow up on action items.

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

Get AI-powered advice on this job and more exclusive features.

Job Description To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities

Hello Future Business Support Specialist, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To design, deliver, and continuously improve outbound sales training programs that equip contact centre agents with the skills, knowledge, and confidence to meet performance targets and deliver exceptional customer experiences.

Are You Someone Who Can

• Facilitate sales training for new sales agents.
• Deliver ongoing training sessions to upskill existing teams on sales techniques, compliance, and campaign updates.
• Customise training content for different campaigns, platforms, and client requirements.
• Conduct training needs analysis and report findings to leadership.
• Monitor agent performance post-training and provide coaching where needed.
• Collaborate with QA and operations to align training with business goals.
• Attend calibration sessions and ensure training quality standards are met.
• Maintain and update training materials and manuals.
• Track training effectiveness and recommend improvements.
• Support transition of agents from training to live operations (incubation phase).

Skills & Competencies

• Strong knowledge of outbound sales strategies and contact centre dynamics.
• Excellent facilitation and presentation skills.
• Ability to coach and motivate diverse teams.
• Familiarity with CRM systems, dialers, and omnichannel platforms.
• Adaptability to fast-paced, target-driven environments.

You Will Be An Ideal Candidate If You Have

• Minimum 3-5 years’ experience as a sales trainer in a BPO or contact centre.
• Degree is essential
• Experience in outbound telesales (insurance, telecom, financial services preferred).
• FAIS accreditation or RE5 certification (advantageous).
• Proven track record of improving agent performance through training

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 14/10/25

Employment Equity statement: The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis; information will be kept confidential unless required by law to disclose.

Seniority level Mid-Senior level

Employment type Full-time

Job function Other

Industries Banking

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