4 Gateway Theatre Of Shopping jobs in Umhlanga Rocks
Customer Service Manager
Durban, KwaZulu Natal
R270000 - R540000 Y
One Janitorial
Posted today
Job Viewed
Job Description
Client Service Manager – Remote (Canada & U.S. Clients)
Please Read Carefully & Fully Complete Both Steps Below to Be Considered
Application Process & Requirements
- Fill out the application form (choose "Service Manager" as the position you are applying for):
Apply Here:
- Submit a video answering the questions provided on the application form.
Key Notes to Remember:
- Copy and paste the link above into your browser (Google Chrome recommended).
- Attach a video answering all questions on the application form.
- Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable).
- Applications without both a video and resume will not be reviewed.
- Be yourself and show your energy
- Use the same camera, headset, and workspace you'll use if hired.
About the Role
We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.
As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You'll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.
Key Responsibilities
- Supervise and manage a team of remote customer success representatives.
- Onboard and train new team members to meet our service standards.
- Monitor KPIs: response times, resolution rates, and customer satisfaction.
- Coach and support team members with call reviews, feedback, and ongoing development.
- Handle escalations for complex service issues with quick, professional resolution.
- Step in during overflow periods to maintain consistent service.
- Collaborate with senior leadership to identify service gaps and improve processes.
Requirements
- 5+ years in a supervisory/leadership/operations role.
- Excellent English communication skills (spoken & written) – minimum 9/10 proficiency.
- Proven experience managing remote teams or working in virtual environments.
- Strong organizational skills; ability to stay calm under pressure.
- Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.
- Results-driven mindset with a passion for customer success.
Compensation
- Base Pay: $2,000 $3,750 CAD per month
- Shift: Monday – Friday, 8:00 AM – 4:30 PM (Mountain Time) but overtime will be needed when issues arrive
Job Type: Full-time
Pay: R25 000,00 - R45 000,00 per month
Application Question(s):
- Have you filled out the form?
Experience:
- Supervisory/Operations: 5 years (Required)
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Advisor
Durban, KwaZulu Natal
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
**Experience the power of a game-changing career**
Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office.
**Concentrix is a great match if you have:**
**Experience**
+ Minimum 24 months customer service experience within a contact centre environment, including a minimum of 6 months working on a Financial Services, Banking, or Insurance campaign _(Essential)_ .
**Qualifications**
**Essential**
+ Matric
+ Clear criminal and credit record
+ English Proficiency, both written and spoken
+ Understanding of the Call Centre industry
+ Ability to understand a customer's query
+ Computer literacy - ability to speedily navigate multiple systems effectively
+ Ability to type a minimum of 26 wpm with 80% accuracy
+ Passion for providing excellent Customer Service
+ Attention to Detail
+ Availability to work shifts in a 24/7 environment
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Basic Salary: **R 8700 + R1000 Campaign allowance**
+ Medical aid for Employee or Medical insurance for Employee + 2 Dependents
+ Provident fund
+ Subsidized transport
**What you will do in this role:**
+ Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
+ Accurately update customer personal and account information in systems
+ Guide customers through the process of disputing unauthorized or incorrect charges
+ Help customers identify and report suspicious or fraudulent activity on their accounts
+ Provide assistance with making payments, setting up Autopay, and initiating balance transfers
+ Assist customers with login, access, and password issues related to online and mobile banking platforms
+ Help customers review recent transactions, verify account balances, and clarify charges
+ Process account closure requests in a professional and secure manner
+ Assist customers with inquiries related to credit limits and declined transactions
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
**Experience the power of a game-changing career**
Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office.
**Concentrix is a great match if you have:**
**Experience**
+ Minimum 24 months customer service experience within a contact centre environment, including a minimum of 6 months working on a Financial Services, Banking, or Insurance campaign _(Essential)_ .
**Qualifications**
**Essential**
+ Matric
+ Clear criminal and credit record
+ English Proficiency, both written and spoken
+ Understanding of the Call Centre industry
+ Ability to understand a customer's query
+ Computer literacy - ability to speedily navigate multiple systems effectively
+ Ability to type a minimum of 26 wpm with 80% accuracy
+ Passion for providing excellent Customer Service
+ Attention to Detail
+ Availability to work shifts in a 24/7 environment
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Basic Salary: **R 8700 + R1000 Campaign allowance**
+ Medical aid for Employee or Medical insurance for Employee + 2 Dependents
+ Provident fund
+ Subsidized transport
**What you will do in this role:**
+ Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
+ Accurately update customer personal and account information in systems
+ Guide customers through the process of disputing unauthorized or incorrect charges
+ Help customers identify and report suspicious or fraudulent activity on their accounts
+ Provide assistance with making payments, setting up Autopay, and initiating balance transfers
+ Assist customers with login, access, and password issues related to online and mobile banking platforms
+ Help customers review recent transactions, verify account balances, and clarify charges
+ Process account closure requests in a professional and secure manner
+ Assist customers with inquiries related to credit limits and declined transactions
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
German - Speaking Customer Service Associate
Durban, KwaZulu Natal
Concentrix
Posted 10 days ago
Job Viewed
Job Description
Job Title:
German - Speaking Customer Service Associate
Job Description
Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.
Your new career will involve providing exceptional customer experiences, primarily through inbound calls.
You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.
What you will do in this role
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
This Customer Support Advisor role at Concentrix is a great match if you:
+ Fluent in German (B2 level)
+ Have a minimum of 6 months international contact centre experience
+ Matric qualification
+ Ability to work rotation shifts (24hours)
+ Are self-motivated and highly responsible
+ Strong attention to detail
+ PC Literate (Speed, accuracy and navigation)
What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
+ A monthly salary of R24 000.
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidised transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
German - Speaking Customer Service Associate
Job Description
Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.
Your new career will involve providing exceptional customer experiences, primarily through inbound calls.
You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.
What you will do in this role
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
This Customer Support Advisor role at Concentrix is a great match if you:
+ Fluent in German (B2 level)
+ Have a minimum of 6 months international contact centre experience
+ Matric qualification
+ Ability to work rotation shifts (24hours)
+ Are self-motivated and highly responsible
+ Strong attention to detail
+ PC Literate (Speed, accuracy and navigation)
What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
+ A monthly salary of R24 000.
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidised transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Cross-Trade Customer Service Controller / KAM (DBN)
Durban, KwaZulu Natal
Tiger Recruitment
Posted 4 days ago
Job Viewed
Job Description
Seeking a suitable KAM with exposure to Cross-Trade, Warehousing & Clearing.
This role entails looking after the companies largest clients, ensuring cohesive relationships are maintained.
Knowledge of how the warehousing and clearing process works, along with various administrative duties.
Non-EE FEMALE as per client request.
This role entails looking after the companies largest clients, ensuring cohesive relationships are maintained.
Knowledge of how the warehousing and clearing process works, along with various administrative duties.
Non-EE FEMALE as per client request.
This advertiser has chosen not to accept applicants from your region.
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