16 Gateway Theatre Of Shopping jobs in Umhlanga Rocks

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

1. Identify and understand customer needs to consistently provide a high quality service.
2. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
3. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
4. Provide accurate information on products and services to clients to ensure consistency across the organization.
5. Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
6. Operate customer related information systems to maintain and secure records.
7. Contribute to the success of the team and the business by achieving personal targets.
8. Adhere to the company and department standards, policies and procedures.

1. Minimum of 6 months call center experience in a service environment.
2. UK call center experience advantageous.

Required Skills:

1. Computer literacy.
2. Proficient in MS Word, Email and good typing speed.
3. Neutral accent with excellent verbal and written English communication skills.

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 25 Customer Service Consultant (Customer Care) roles based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with promptly and efficiently across all customer interaction platforms, which may include transactional support.

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

• 6 months Contact Centre experience.
• Customer service experience.

• Betting knowledge.

• Effectively resolve customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Display good customer service principles in dealings with customers and internal teams, ensuring optimal turnaround time for queries.
• Achieve quality assurance targets and implement interventions to improve quality where needed.
• Maintain and achieve KPIs to ensure performance and service excellence.
• Proactively manage escalations according to internal processes.
• Attend to ad-hoc functions as required due to operational needs.

• Exceptional written communication and strong command of the English language.
• Exceptional attention to detail.
• Strong people management and problem-solving skills.

Are you ready to level up, learn, and perform at your best? Apply now!

Please note that if you are not contacted within 30 days, your application was unsuccessful.

Permanent

Thekweni

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

To manage the entire CSD and PSD customer services operation, driving the implementation of appropriate call centre standards, measurements, resourcing and training; maximizing call centre efficiencies and controls; and ensuring that desired service levels are provided to customers.

Key Responsibilities

Relationship Management

• Develop a strong rapport with key clients and continuously builds trust, integrity and confidence in the service being provided.
• Manage service levels in accordance with agreements (SLA’s) with customers.
  
  

• Drive the optimisation of basket and volume participation.
• Maintain an up-to-date knowledge of supply chain and telesales functions through continuous research and communication and networking with similar operations.
• Ensure latest in industry technology is understood and implemented.
  
  

• Ensure documented and updated best operating practices and procedures have been established and are being applied.
• Ensure policy manuals are in place.
• Drive a culture of excellence through the call centres.
• Establish measurement and control systems to drive staff efficiencies and service levels.
  
  

• Implement appropriate cutting-edge technology, communication systems, processes and methods.
  
  

• Set, manage and control the overall customer service centre sales budget and costs and ensure appropriate controls are in place.
• Initiate, plan and scope any capex requirements.
• Ensure that the budgeted revenue and margins are achieved linked to orders/sales for the business as per the annual budget.
• Report monthly performance, budget variances and KPI’s to the National Sales Manager.
• Ensure that the agreed strategic and operational targets are implemented through team targets and that these are aligned cross functionally within the broader business.
  
  

• Ensure that all daily reports are run, analysed and acted upon where required.
• Report on monthly Customer Service Centre measurements:
• Calls in.
• Calls out.
• Total duration.
• Directs/standard/EDI/uplift.
• Improve performance by driving efficiencies through the daily monitoring of call centre efficiency reports.
  
  

• Identify sales opportunities and drive them within the call centre teams.
• Analyse daily sales reports and ensure that targets are being achieved and take action where targets are not being achieved.
  
  

• Identify personnel requirements and participate in the selection process.
• Lead and develop staff within the context of the Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act and the Skills Development Act.
• Monitor staff performance and provide regular performance feedback.
• Manage staff activities, ensuring service levels are met and protocols are adhered to.
• Coach and support staff where necessary to achieve objectives.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Manage and deliver on career development and succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
• Champion staff training and development through the utilisation of available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
• Conduct regular performance appraisals with subordinates.
• Establish sound staff and labour organising and communication structures and systems.
• Lead the team towards meeting the strategy and targets through regular communication and utilisation of the full organisational talent management tool set.
• Address poor performance in individuals and teams in accordance with company policy and the relevant legislation.
• Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.
  
  

• CSC productivity and call volumes.
• Sales volumes and basket sales.
• Customer query escalations and resolution.
• Service level agreement standards attainment.
  
  

• Operations management.
• VSS.
• Customer management team.
• Demand planning team.
  
  

• Key accounts and other customers.
• Principals.
  
  

• Degree in management, business administration and/or marketing.
• Diploma in Contact Centre Management advantageous but not mandatory.
• Valid Code EB drivers' licence.
• A minimum of 7 years call centre experience, with at least 3 years in a supervisor/management level.
• Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics).
  
  

• Planning and organisation.
• Project management.
• Computer literacy (MS Office and SAP).
• Verbal and written communication.
• Report writing.
• Interpersonal.
• Logical thinking.
• Innovative thinking.
• Problem solving.
• Critical thinking.
• Decision-making.
• Analytical and evaluative thinking.
• Achieving sales, profitability, and budget goals.
  
  

A leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories requires a Customer Service Representative to join their E-commerce department.

Job Responsibilities:

• Communications with online customers through various channels by providing product and service information and resolving product and service problems.
• Maintenance of Web shop customer orders and fulfilment.
• Handle all Online customers refunds and exchanges.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Collecting customer information and analysing customer needs.
• Contributes to team effort by accomplishing related results as needed.

• Familiarity with Microsoft Office software.
• Previous experience, especially in particular industry.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Ability to answer a high volume of calls and/or emails daily.
• Listening and telephone skills.
• Multi-tasking.
• Attention to detail.
• Adaptability.
• Analysing information.

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Key Responsibilities

1. Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
2. Identify and understand customer needs to consistently provide a high quality service.
3. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
4. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
5. Provide accurate information on products and services to clients to ensure consistency across the organisation.
6. Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
7. Operate customer related information systems to maintain and secure records.
8. Contribute to the success of the team and the business by achieving personal targets.
9. Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

1. Minimum of 6-12 months Call Centre experience.

Required Skills:

1. Proficient in MS Word, Email and good typing speed.
2. Neutral accent with excellent verbal and written English communication skills.

Competencies:

1. Quality focus.
2. Planning, organizing and prioritizing.

We are a people orientated business that provides outsourced contact center solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Role Qualifications and Experience:

• Matric Certificate
• +2 years international customer service experience in a contact center
• Experience in a banking, insurance environment is advantageous.

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Responding efficiently to customers and creating a positive experience.
• Transferring and escalating the calls to the appropriate department if needed.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Understanding and using the required software, reports, tools, and metrics.
• Participating in training and striving to increase and improve existing skills.

Required Skills:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.

Role Competencies:

• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to detail.
• Willingness to learn.
• Strong written communication skills.

We endeavor to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan.

Durban

Published Date: 09 July 2025

Closing Date: 14 July 2025

We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Job Objectives

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Willingness to learn and go the extra mile for the customers.
• Receiving a high volume of calls from customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.

• Matric Certificate.
• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to details.
• Willingness to learn.
• Minimum 6 months digital experience.
• Email and chat experience.
• Strong written communication skills.
• Strong customer service experience with minimum 60% in English.

We endeavour to provide feedback to all candidates whenever possible; however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan.

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SUMMARY:

Our client, an international shipping and logistics company, is looking for your skills and expertise to open, process, manage and prepare costing for all groupage shipments imported on their designated ports.

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR003237/NA

Date posted:

Monday, June 23, 2025

Location:

Durban, South Africa

Salary:

R170 000 per month

SUMMARY:

Our client, an international shipping and logistics company, is looking for your skills and expertise to open, process, manage and prepare costing for all groupage shipments imported on their designated ports.

POSITION INFO:

Requirements:

• Matric essential.
• Degree or Diploma in Shipping and Logistics or relevant qualification.
• 2 to 3 years experience in a similar role.
  
  

• Perform a data quality check on captured files
• Request ANF from the Line and upload into FCMS once received
• Action all SOB requests
• Send ANFs and correct invoices to clients prior to ETA
• Process SARS via EDI within the deadline
• Clear Sentry reports daily
• Update the sailing schedule
• Update Vessel ATAs on Oasis
• Action re-direction and urgent movements
• Arrange and hand over trem cards/haz declarations to ICS for hazardous cargo
• Monitor NRCS / SAPS Border stop containers
• Monitor DAP / DDP shipments
• Send the Outturn report to the agents â follow up
• View damaged cargo and instruct ICS how to handle the damaged cargo
• Process invoices and send proof of payment to the party involved
• Monitor container release status on NAVIS
• Prepare costing and ensure that origin billing/invoicing is correct, follow up for amended invoices with the correct charges
• Meet monthly budget (volume and revenue)
  
  

• Ability to work in a fast-paced, demanding environment
• Excellent time management skills
• Attention to detail
• Ability to use initiative
• Skilled with a sense of urgency
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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Listing reference: track_001276

Listing status: Online

Apply by: 11 September 2024

Job category: Customer Service

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.

1. Process sales contracts/information
2. Contracting, Loading of contracts and Voice Logging
3. Maintain region records, statistics reports and targets
4. Arranging and following up on scheduling of fitments
5. Follow up leads/queries – Product info, account queries
6. Typing and processing of documentation/information
7. Receive and administer incoming calls
8. Provide service to both existing and prospective clients
9. Providing Quotes to clients
10. Provide service within the region as well as other departments/regions/staff within Tracker
11. Filing of documents
12. Liaise with Dealers (Halfway Group), Fitment centres, Sales, staff at head office
13. Reception and telephone duties
14. Ensuring both the company and the customers’ best interest is kept at heart

1. Administrative support to dealerships
2. Matric with at least 2 years’ experience in an administrative role
3. Previous experience in the vehicle tracking industry would be advantageous
4. Attention to Detail
5. Ability to prioritize and meet deadlines in a fast-paced environment
6. Proficiency in MS Office & Outlook