17 Fidelity Services Group jobs in Johannesburg

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Job Description

The Facilities Management team in the Facilities division (FCM) of Robert Bosch in Midrand is looking to employ an experienced Facilities Management Coordinator - Corporate as part of their team.

The purpose of the Facilities Management Coordinator - Corporate is to represent the Facilities Management (FCM) department in South Africa; to ensure the correct handling of the FCM scope and to allow the department to take over the necessary tasks and responsibilities. This position requires a "hands-on" and technical incumbent.

Duties will include but are not limited to the following:

• Effectively manage and control site operations
• Coordinate space demand and manage stakeholders
• Realize and coordinate the site related budget
• Local coordination of projects
• Apply Health Safety & Environment (HSE) rules in Robert Bosch South Africa (RBSA) sites
• Fitting / upgrade works management
• Site services management e.g. maintenance, cleaning, utilities, parking, keys, assets, access cards, coffee machine, etc.
• Asset operations management
• Induction / onboarding of new associates on FCM related topics
• Property insurance coordination
• CO2 Neutrality end environmental topics coordination
• Health, safety and environment (HSE) audits/controls coordination
• Real Estate operations coordination
• Be HSE representative for Robert Bosch South-Africa (RBSA) sites and support for all relevant topics
• Support with all eventual topics assigned to FCM department on demand like Car fleet, postage, etc.

Qualifications

Education

• Matric / Grade 12 certificate
• Completed degree or diploma in Engineering / Building Maintenance or related field

Experience

• At least 3 years+ experience in a similar role in Facility Management and building/maintenance related topics
• Safety at work knowledge; previous positions as an HSE officer would be an advantage
• The successful incumbent must be a "hands-on" & technical person but also have strong administrative related skills
• Building maintenance knowledge and experience
• Real Estate/Construction phases knowledge and experience
• Strong coordination skills
• Must be competent on all MS Office packages especially Excel for reporting purposes

Skills

• High sense of precision and attention to detail
• Good communication skills and ability to communicate to people on all levels
• Ability to prioritize
• Entrepreneurial thinking and ability to work self-directed
• Customer orientation with problem solving affinity

Additional Information

By choice, we are committed to a diverse workforce.

By responding to this advert, you consent to Bosch SA (Pty) Ltd to the processing of your personal information for the recruitment purposes and confirm that any personal information has been submitted voluntarily.

Applicants will be requested to fill in and sign a POPIA Act Consent form. Only shortlisted candidates will be contacted.

Overview

Our well-established client in the pharmaceutical industry has a vacancy for Head of IT and Facilities Management based in Parktown.

IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

Facilities: Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

Core, essential responsibilities – outputs of the position

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT-related projects and queries
• Interact with various IT Service Providers to complete specific required tasks
• Manage outstanding support tasks with IT Service Providers. Make sure all Service Provider Support Tickets get locked by the service provider for follow-up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendations regarding possible improvements
• Manage and monitor server performance and health checks
• All IT procurement, including quotations, CAPEX requests, approval and placing of orders
• Interact with various IT Service Providers to complete specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain the highest security standards
• Evaluate all current infrastructure and suggest/implement improvements
• Complete and update the IT Budget as and when required
• Manage IT expenses and costs within the budget
• Review services provided by service providers to ensure they are efficient, up to date and best practice
• Conduct IT induction and training on various applications
• Maintaining registers relating to cell phones given to staff members
• Maintain registers relating to IT-related assets given to staff

• Building Maintenance: Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety
• Security: Source, negotiate, and oversee contracts with service providers for security services; conduct gap analysis to identify and close risks
• Vendor and Contract Management: Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services; ensure timely delivery within SLA
• Project Management: Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades
• Cleaning services: Manage outsourced cleaning staff and account management with the service provider in line with SLA
• Reception management: Manage the receptionist and related duties
• Generator Management: Manage SLA with outsourced generator provider; schedule quarterly inspections and major services
• Coffee Machine Management and general cutlery: Ensure upkeep and maintenance of coffee machines and regular checks of cutlery with replacement processes
• HVAC System: Manage HVAC service provider for monthly minor and major service, including ad hoc repairs and maintenance
• Company Vehicles: Manage license renewals, roadworthiness, and all vehicle repairs and maintenance
• Outdoor and Garden: Upkeep of outdoor areas, garden, irrigation and related structures; ensure maintenance equipment is safe
• Maintenance of SOPs: Update SOPs to ensure service delivery and asset safekeeping

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM preferred
• Azure administration certification
• Office 365 administration certification
• Power BI foundation

• 12 years of IT experience
• 6 years in a Microsoft server infrastructure environment in a senior role

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

• Experience managing employees within an IT environment
• Understanding of computer systems, LAN/WAN design, and project implementation
• Managing 3rd party providers and suppliers
• Excellent organizational and leadership skills
• At least 2 years in an Azure environment
• Experience in IT budget forecasting and management

Please attach CV, qualifications, ID and driver’s license.

Job Summary

IT : Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

Facilities : Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment.

IT

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT related projects and queries
• Interact with various IT Service Providers to completed specific required tasks
• Manage outstanding support task with IT Service Providers Make sure all Service Provider Support Tickets gets locked by the service provider for follow up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendation regarding possible improvements
• Manage and monitoring of server performance and health checks
• All IT procurement including quotations, CAPEX request, approval and placing of orders
• Interact with various IT Service Providers to completed specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain highest security standards
• Evaluate all current infrastructure and suggest / implement improvements
• Complete and update the IT Budget as and when required
• Manage IT expenses and cost within the budget
• Review services provided by service providers to ensure its efficient, up to date and best practice
• Conduct IT induction and training on various applications
• Maintaining of registers relating to cell phones given to staff members
• Maintain of registers relating to IT related assets given to staff

Facilities : Building Maintenance

• Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety
• Ensure compliance with health, safety, and environmental regulations

Security

• Source, negotiate, and oversee contracts with service providers for security services
• Conducting gap analysis to ensure any new risks are identified and closed

Vendor and Contract Management

• Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services
• Ensure timely delivery of contracted services within agreed SLA

Project Management

• Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

Cleaning services

• Responsible for managing outsourced cleaning staff including daily tasks
• Account management with service provider in line with SLA

Reception management

• Managing the receptionist and all relevant duties relating to reception

Generator Management

• Manage SLA with outsourced generator provider
• Scheduling quarterly inspections and major services

Coffee Machine Management and general cutlery

• Responsible for the upkeep and maintenance of all coffee machine including cleaning, repairs and services
• Responsible to ensure cutlery is checked on a regular basis and that a process is in place for replacement of broken / stolen items

HVAC System

• Manage HVAC service provider for monthly minor and major service including ad hoc repairs and maintenance

Company Vehicles

• Management of company vehicle license renewals and roadworthy
• Responsible for all vehicle repairs, services, and maintenance

Outdoor and Garden

• Upkeep and maintenance of general outside area including garden, irrigation and any building structures (painting, repairs etc.)
• Ensure that all the maintenance equipment is well maintained and kept safe

Maintenance of SOPs

• Updating of SOPs relating to all of the above to ensure high levels of service delivery and safekeeping of company assets

EDUCATION

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
• Azure administration related certification
• Office 365 administration certification
• Power BI foundation

EXPERIENCE

• 12 years' experience in IT
• 6 years in Microsoft server infrastructure environment in a senior role

SKILLS / PHYSICAL COMPETENCIES

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

BEHAVIOURAL QUALITIES

• Planning and Organising
• Time Management skills
• Assertive
• Ability to work in a team and independently
• Ability to identify and solve problems
• Ability to implement policies
• Strategic thinking
• Strong communication
• Ability to work well under pressure
• Attention to detail
• Project management skills
• A desire to keep learning
• Management and leadership skills

DESIRABLE SKILLS & EXPERIENCE :

• Experience managing employees within an IT environment
• Sound understanding of computer systems, LAN / WAN design, and project implementation
• Managing of 3rd party providers and suppliers
• Excellent organizational and leadership skills
• At least 2 years in an Azure environment
• Experience in information technology budget forecast and management

Job Summary:

• IT: Maintain a stable, productive, and efficient IT environment. Provide comprehensive IT support to all areas of the business. Successfully lead an IT team on an operational and strategic project level.

• Facilities : Ensure that all building systems, including electrical, plumbing, and HVAC, are functioning optimally. They oversee routine maintenance and address immediate repair needs to maintain a safe and efficient working environment

Key Responsibilities:

IT:

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT related projects and queries
• Interact with various IT Service Providers to completed specific required tasks
• Manage outstanding support task with IT Service Providers Make sure all Service Provider Support Tickets gets locked by the service provider for follow up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA.
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendation regarding possible improvements.
• Manage and monitoring of server performance and health checks
• All IT procurement including quotations, CAPEX request, approval and placing of orders
• Interact with various IT Service Providers to completed specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain highest security standards
• Evaluate all current infrastructure and suggest/implement improvements
• Complete and update the IT Budget as and when required.
• Manage IT expenses and cost within the budget
• Review services provided by service providers to ensure its efficient, up to date and best practice.
• Conduct IT induction and training on various applications
• Maintaining of registers relating to cell phones given to staff members
• Maintain of registers relating to IT related assets given to staff

Facilities:

Building Maintenance

• Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety.
• Ensure compliance with health, safety, and environmental regulations

Security

• Source, negotiate, and oversee contracts with service providers for security services
• Conducting gap analysis to ensure any new risks are identified and closed

Vendor and Contract Management

• Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services.
• Ensure timely delivery of contracted services within agreed SLA

Project Management

• Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

Cleaning services

• Responsible for managing outsourced cleaning staff including daily tasks
• Account management with service provider in line with SLA

Reception management

• Managing the receptionist and all relevant duties relating to reception.

Generator Management

• Manage SLA with outsourced generator provider.
• Scheduling quarterly inspections and major services

Coffee Machine Management and general cutlery

• Responsible for the upkeep and maintenance of all coffee machine including cleaning, repairs and services.
• Responsible to ensure cutlery is checked on a regular basis and that a process is n place for replacement of broken/stolen items.

HVAC System

• Manage HVAC service provider for monthly minor and mayor service including ad hoc repairs and maintenance.

Company Vehicles

• Management of company vehicle license renewals and roadworthy
• Responsible for all vehicle repairs, services, and maintenance

Outdoor and Garden

• Upkeep and maintenance of general outside area including garden, irrigation and any building structures (painting, repairs etc.)
• Ensure that all the maintenance equipment is well maintained and kept safe.

Maintenance of SOP’s

• Updating of SOP’s relating to all of the above to ensure high levels of service delivery and safekeeping of company assets

Required Skills and Qualifications:

EDUCATION

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
• Azure administration related certification
• Office 365 administration certification
• Power BI foundation

EXPERIENCE

• 12 years' experience in IT
• 6 years in Microsoft server infrastructure environment in a senior role

SKILLS/PHYSICAL COMPETENCIES

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

BEHAVIOURAL QUALITIES

• Planning and Organising
• Time Management skills
• Assertive
• Ability to work in a team and independently
• Ability to identify and solve problems
• Ability to implement policies
• Strategic thinking
• Strong communication
• Ability to work well under pressure
• Attention to detail
• Project management skills
• A desire to keep learning
• Management and leadership skills

DESIRABLE SKILLS & EXPERIENCE:

• Experience managing employees within an IT environment
• Sound understanding of computer systems, LAN/WAN design, and project implementation
• Managing of 3rd party providers and suppliers
• Excellent organizational and leadership skills
• At least 2 years in an Azure environment
• Experience in information technology budget forecast and management

Advert reference: uj_

Advert status: Online

Apply by: 7 February 2025

Job category: Education and Training

Campus: Auckland Park Kingsway Campus

Contract: Permanent

Remuneration: Market Related

EE position: EE

The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.

The Technical Manager’s portfolio is responsible for the planning, installation and maintenance of electrical and air-conditioning systems, including electrical reticulation, earthing, cabling, transformers, adherence to policies and safety regulations related to HVAC systems, electrical and mechanical, and the review and implementation of maintenance strategies, planning and managing maintenance projects related to electrical and mechanical areas. Furthermore, the Technical Manager is responsible for the management of the maintenance budget within the department, customer care services, staff and equipment.

Responsibilities:

1. Prioritise and manage daily maintenance programs
2. Maintaining specialised installations in explosive areas, high tension (HT) 11 KVA and domestic installations
3. Formulate and implement electrical and mechanical maintenance strategies and procedures
4. Benchmarking of standards and operating procedures
5. Enforce 48 hours turnaround time strategy Re: maintenance/service requests
6. Effect all purchases/procurement requirements
7. Submit monthly reports to the Maintenance Manager
8. Manage contractors in terms of SLA’s agreements and specifications
9. Design electrical panel and circuit (drawing of Bill of Quantities)
10. Planning and Quality Control on emergency and Priority systems
11. Accountable for safety legislation compliance
12. Compile and update risk register and institute corrective actions
13. Replace worn out asset/tools
14. Vehicle inspections and keep records
15. Manage projects requirements within scope, quality, standards and budget
16. Manage plant standards according to legislation
17. Plan and implement disaster recovery plans for the section
18. Compile operational and capital budgets, manage expenditure and correct deviations
19. Accurate record keeping of all financial expenditure
20. Manage customer requests and complaints and escalate those you are unable to attend within 48 hours
21. Constantly provide customers with progress report on projects and tasks dealing with their concerns
22. Manage staff leave and keep records
23. Develop and implement staff succession plans and keep records
24. Training of subordinates and keep records
25. Supply of PPE and keep records
26. Record asset/tools register and keep records
27. Introduce and implement attendance register and keep records
28. Manage staff performance
29. Ensure practices that safeguard safety

Minimum Requirements:

1. Degree or any relevant qualification (NQF 7) in Electrical Engineering
2. Master or Installation Electrician is essential
3. At least three to five years’ proven experience in maintenance
4. At least three to five years' proven management experience
5. A valid driver’s license

Competencies and Behavioural Attributes:

1. Ability to plan, control, organise and lead
2. Computer literate in the MS Office suite (Word and Excel)
3. Ability to negotiate, manage conflict and solve problems
4. Ability to mentor, train, coach subordinates
5. Interpersonal skills
6. Stress and conflict handling skills
7. Problem solving skills
8. Time management
9. Technical skills

Recommendations:

1. Good knowledge of the University’s Oracle system
2. Knowledge of CMMS (Preferably Archibus)

Enquiries:

Enquiries regarding the job content: Dintwe Appie (Line Manager) on Tel:

Enquiries regarding remuneration & benefits: Ms Nozuko Mazibuko (HCM Business Partner) on Tel:

Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/or a portfolio of your creative output.

Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021) , to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO) . The outcome of such an assessment may have an impact upon possible employment with the University.

For more information, please review the following link: Justice/Criminal/NRSO .

If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: / or email

Candidates may be subjected to appropriate psychometric testing and other selection instruments.

In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.

Job Overview

Manager, Facilities Management Operations, Cape Town and Port Elizabeth

Business Segment: Group Functions

The Operations Manager is to lead and manage the performance and delivery of the RES Commercial Facilities Management functions, together with the 3rd party Outsourced Business Partner teams in the strategic planning, execution and drive an enhanced Customer experience across the RES Commercial managed sites, across both the Cape Town and Gqeberha portfolio. This role ensures that buildings, infrastructure, and support services operate efficiently, safely, and in alignment with organisational goals and objectives with defined standards of service; this includes soft services. Drive a focus on service benchmarking, process improvement, cost reduction and innovation through the ongoing coaching and mentoring of the Facilities Management Operations team.

• National Degree in Facilities Management and Hospitality Management.
• Accreditation with Green Build Council South Africa (Accredited Professional – New and / or Existing Builds.
• Accreditation with SAFMA – South African Facilities Management Association (Accredited Facilities Professional (AFP)
• Three-year FM certification or qualification.

• Collaborate with the RES value-chain to ensure seamless service delivery. Monitor and improve client satisfaction through surveys, feedback loops, and service audits Engagement & Interaction: Frequency and quality of client interactions across managed sites.
• Resolving client complaints by restoring trust, protecting relationships, and turning a negative moment into a positive experience.
• Act as a strategic partner to Business Units to understand their space, service, and operational needs. Participate in workplace strategy planning, ensuring facilities support evolving hybrid work models, employee wellness, and productivity.
• Coordinate with IT and security teams to ensure seamless integration of building systems, access control, and smart technologies.

• Develop and implement long-term facilities strategies aligned with the business objectives and ensures provision of soft services e.g. cleaning, hygiene, pest control, office plants, garden landscaping, parking management, mail and courier management, confidential document shredding, waste management, wellness centers,hospitality and building fabric maintenance services to clients in the managed site/s,
• Execution to be undertaken through the bank’s specialist Direct and Outsourced Business Partners. Serve as the primary liaison with senior leadership, stakeholders, and external partners. Act as the Assistant to the 16.2 Assistant, Health and Safety Representative for the RES Commercial managed building. Support and implement Emergency Preparedness, Business Resilience Operating Standards, Information Risk and Incident Management.
• Monitor and manage risks related to Health, Safety & Environmental (HSE) Compliance: Implement corrective and preventive actions (ensuring all incidents are captured withing 48 hours and review and apply learning). Promote a culture of safety through training, signage, and regular safety drills and business Continuity & Emergency Preparedness: Support Business Continuity Plans (BCPs) and Emergency Response Plans (ERPs) for the managed building. Ensure the building Call Tree structure / contact details are updated at all times.
• Oversee the full lifecycle of vendor and contractor agreements—from selection and negotiation to renewal and termination
• Define and enforce SLAs for all managed outsourced services. Monitor contract performance and conduct regular audits and reviews. Identify opportunities for improved efficiency and ensure cost-effectiveness. Act as the escalation point for contractor-related issues. Build strong, collaborative relationships with key service providers