2 Employee jobs in Durban

Employee Benefits Client Consultant (Healthcare) – Richards Bay

Umhlanga Rocks, KwaZulu Natal Marsh Middle East and Africa

Posted 7 days ago

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Job Description

Mercer Marsh Benefits has a fantastic opportunity for a Client Consultant within our Healthcare sector based in Richards Bay.

The Client Consultant (Healthcare) will be responsible for the day-to-day administration of clients with the primary focus on member queries, inductions, claims, Human Resources (HR) / Payroll queries and new business applications tracking and activation.

This is a great opportunity for someone with a similar background within Healthcare insurance administration looking for a new challenge with an established team within a market leading insurance broker.

This is a full-time role based predominantly on the client’s site so you need to live locally to Richards Bay and you must be able to attend the office a minimum of 3 days a week including Monday, Tuesday & Wednesday with the opportunity to work remotely 2 days per week.

What can you expect?

  • An opportunity to join an established and client focused team
  • Being trained and coached on the processes and systems
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with?

  • An international well-established company with a strong brand and strong results to match.
  • Outstanding learning and mentoring programs
  • Hybrid working model (3 compulsory days on-site)

We will rely on you to:

  • Query resolution within stipulated Service Level Agreement as confirmed by MMB management
  • Accurate capturing of all client queries on system (telephonic and email)
  • Control distribution of membership packs and/or cards
  • Keep written records of all client communication and interaction within the stipulated time period
  • Attend to HR/Payroll queries relating to medical aid scheme benefits received via email, fax or telephone
  • Constant follow up and feedback to relevant parties
  • Ensure all client correspondence is signed off and saved in correct client folder; arrange information and files in terms of MMB operating standards
  • Answer phone calls and self-management of telephone
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Remote team building and employee engagement strategies

Durban, KwaZulu Natal Nonton

Posted today

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permanent
Remote Team Building and Employee Engagement Strategies Remote work, even if part-time, has been practiced in many different companies for years. And with the Covid-19 lockdown, it has become essential even in industries that never considered such an approach before. Today, many professionals across various fields understand the benefits of remote work even more and do not seem too eager to return to offices full-time. No wonder — after all, remote work emphasizes personal flexibility and usually results in better work-life balance. Of course, having a staff of remote workers has its benefits for the employers as well. It gives them a chance to minimize some office costs and commuting expenses while building a team of independent employees who can manage their own time. But the risks are considerate, too. Even though many remote team members can work more productively than traditional office employees, they can also get demotivated, which results in productivity loss and higher absenteeism. Ensuring that the team is working at its full capacity is one of the many HR manager responsibilities . So, it often falls onto the HRs to introduce strategies for effective remote teamwork. And the following tips should help with that. It’s all about healthy communication — the first and most crucial building block of effective team building. You cannot expect remote employees to work efficiently if they feel stranded and lack quality support from management and other team members. There are several ways to create an effective communication strategy, for example, holding regular meetings and checking up on the project performance. But most importantly, project managers should set clear, actionable goals for the next week, month, year, etc., and monitor this progress. Another suggestion to strengthen communication is to make sure it goes both ways. Employees should have easy access to any relevant project data and be encouraged to consult the management and colleagues whenever they have questions or experience difficulties. Invest in the right tools The right tools are the principal investment into your team’s productivity — not to mention that without the right tools, it would be impossible to ensure effective communication. Here, a lot will depend on your business specifics, of course, even though there are some pretty universal solutions, too. For example, as one of the pioneers in building effective remote teams, Google has plenty of products in its suite that make remote collaboration easier. But you do not have to limit yourself to GSuite alone, of course. Consider other, more niche-specific tools, too. For example, a task tracker is a great way to monitor project progress. Group chats and conference software are other choices that cannot go wrong. Joint activities are one of the classic team-building strategies that can work wonders if done right. Here, choosing something most of your team members will enjoy is vital — some might love a corporate outing to the next basketball game, while others would rather attend a dancing class. With diverse teams, it is not always easy to pick an activity everyone would love, but it’s also hard to go wrong with something neutral, like a corporate barbecue or a similar outdoor trip. This gives your employees a chance to socialize casually — something that is very helpful for the team’s morale, productivity, and motivation. Promote friendly connections This tip is a logical continuation of the previous one — give your employees a chance to get to know each other. Of course, hosting regular barbecues is not always an option, but you can think of virtual events that promote the same message. You can achieve the same by running corporate social media channels or starting a separate group chat for casual communication. Give your team members a chance to engage with each other not only professionally but also casually. Think macro, not micro-management Three-thirds of workers in the Mc Kinsey survey state that their immediate boss is the significant stress factor at work. This is often the result of micro-management, a highly counter-productive strategy. Employees who are constantly micro-management feel pressured, which does not align with the main reason they chose remote work in the first place — independence and flexibility. Besides, constantly controlling employees shows them that the management does not trust them enough to make their own decisions. Of course, monitoring the team’s progress is essential, but it’s best done on a macro, not micro level. Ask employees for regular feedback Another great idea that will help you promote effective two-way communication is to make feedback sharing easy. Of course, managers can receive some feedback during regular meetings and conferences. Still, there is also a more convenient way of asking team members to do an occasional poll or a survey. There is plenty of software to create polls and analyze their results. The common questions to include in your survey are how happy people are about the projects they work on, if there is anything they would like to improve, and so on. Reward and acknowledge employee achievements You may be surprised, but only a third of US workers receive weekly recognition from their management. This is a rather disturbing statistic because recognition for one’s work is one of the top ways to boost morale and motivate team members to keep up the excellent work. It is totally a stronger incentive to do well than constant micro-monitoring and reprimanding for work that was not entirely up to the required level. Sometimes, you cannot avoid the latter, of course. But that makes the recognition even more important — make sure you notice when people do something right, not just when they make a mistake. Emphasize personal development and wellness Employees who emphasize the personal wellness of their employees send a very clear message — that is, they show that they care about people. It all starts with the basic things like providing proper healthcare benefits and doing everything possible to avoid overtime. If overtime is unavoidable (which sadly happens sometimes), the extra hours should be appropriately balanced with enough off-days. Another suggestion to promote personal wellness is to give your employees access to online materials about managing stress and preventing burning out. Make career growth possible Properly motivated workers can outperform less motivated staff by 202%, and future career opportunities give people an excellent reason to stay motivated. Of course, different employees have different ambitions and career expectations, but providing room for growth and professional fulfillment is still important. In fact, money has proven to be a less critical incentive in motivating employees when compared to the possibility of career growth. And even though climbing the career ladder often results in more income, for most industry experts, money is not the top motivator. Of course, none of these strategies alone guarantees 100% success, but when balanced accordingly, they help promote a healthy, productive work environment where every employee feels a part of the team. The last advice would be to adjust to any team morale changes and act accordingly. We are all human, which means that we are never entirely safe from error and occasional productivity loss. But quality team building minimizes that risk and boosts your company’s reputation. Greetings from True Katana, a local business located in California that has made a name for itself in the market for… The main contribution to the task of providing the population with electricity is still made by traditional power plants that… White goods play a crucial role in homes within the country and beyond. Besides their highly functional roles, durability is… While shipping goods within the UK, selecting the right domestic shipping provider is crucial for ensuring successful and timely delivery.… The HIX Article Rewriter, Article GPT, is an advanced AI-powered paraphrasing tool that is designed to help users instantly transform any… Durban, with its dynamic business landscape, stands as a beacon for innovation in South Africa. As the city embraces the… E-commerce operates on a complex foundation of data-driven mechanics that many might not readily see. 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